Very professional. Treated me and my wife with respect. saw that i was a first time buyer so…read moreexplained everything in details. kept looking around to find me the best interest rate. showed that he cared about our purchase and not just our money. glad I bought from him. Thank you Brannon Stautzeberger!!!!

I purchased a truck from this dealership at the end of 2015. I decided to write a review now, in…read more2019, because a few things have always bothered me about the transaction. Here they are. They told me there had been one previous owner, that was true. They told me it was a commuter vehicle, explicitly claiming it was not a work truck. The first time time I washed it, a business logo appeared on the back windows. It can only be seen in certain light, with a thin layer of moisture applied. But, it does seem like it was, in fact, a work truck. Next up, come time around a year after purchase. Paint on hood, bumper and above wheels faded. The paint does not appear to be original on these parts. Lost their shine. I would speculate they aren't even the original parts. I do not know the details, but reviewing the carfax I see the vehicle was partially rebuilt just before the ownership transferred from the original owner to Charlton. But they did not mention that. Did they not know? Or did they just lie to me?. I guess when the dealer tells you something to your face, you have to check the carfax and not trust what they tell you. But I did not know that. I was young and naive (still am maybe). Thirdly, the salesman mentioned he had been driving the vehicle personally prior to the sale. I would rather not know that the salesmen drive around in the vehicles until they are sold. That kind of taints the experience, eh? Fourthly, when going over financials, the salesman asked how I made my money and complimented my salary. Next, he bragged that he, in fact, made more money than I did. Well, good for him. Not quite so professional, huh?

My wife and I just bought a 2012 Honda Odyssey Minivan from Ruiz…read more This is a great, friendly family owned business that works hard to make sure they take care of you. We've purchased a few used cars in the past and almost always had a sense of uncertainty or maybe even bad vibes from the smaller non-dealership places. That's just not true here. These folks are amazing! They are knowledgeable and accommodating to all of our questions. This is the family business and they treat their customers like family. If you live anywhere near them, you need to buy your next used car from them!

From the owner: At our dealership, we strive on giving you a memorable experience. We understand that looking for a…read morecar can be stressful, but that is why Ruiz auto sales will make sure we go above and beyond, to give you the ultimate car buying customer service.

Belai Inghaimesh in Sales sold us a used car they had just gotten in. He promptly responded to my…read moreinquiry, sent me photos, which helped us choose to visit them over others. They got the car ready for us by the next day, when we went to do the purchase. Spencer in the Service dept was very patient in answering my service related questions. Zach Paton in Finance was straightforward to work with in the paperwork/payment side of the deal. They are a good dealership to do business with.

Absolutely terrible experience. Came in to simply get some answers, couldn't even get the basic…read morenice hi hello. Checked my vin and said that's all they can do. No other help or assistance, then laughed and make snarcky comments. Do not come to this dealership for quality customer service.

Damien was my advisor. He was great! Communications were excellent. Serviced the KDSS on my…read moreLandCruiser, and for a reasonable price.

Outstanding Experience - Truly Felt Like Family…read more We came into Lone Star Toyota of Lewisville today to surprise my wife, Grace, with a new car for her birthday--and the experience exceeded every expectation. We picked out a 2025 Toyota Grand Highlander Platinum in Storm Gray, and from the moment we arrived, our salesperson Gabriela Garcia set the tone. She was warm, professional, and genuinely welcoming--the perfect balance you hope for in a sales consultant. She took the time to really qualify us, understand our family's needs, and make sure we were choosing the right vehicle, not just a vehicle. The exact Grand Highlander with the trim package we wanted wasn't on the lot, but that didn't slow things down at all. Gabriela immediately worked to locate the exact vehicle we wanted at another location and personally coordinated getting it brought in so we could take care of everything today. That kind of effort speaks volumes. While waiting, we met Dave, the sales manager, who made the entire process feel easy and stress-free. No pressure, no games--just clear communication and genuine hospitality. Then came financing with Jonathan Ortiz, and I can honestly say this was the smoothest financing experience I've had in 25 years of buying cars. Jonathan walked us through everything clearly, efficiently, and with zero stress. What really surprised me was that while wrapping up the Grand Highlander purchase, I spotted a 2025 Toyota 4Runner Trailhunter that absolutely spoke to me. On a bit of a whim, I asked Jonathan if it would be possible to trade in my Civic and purchase the 4Runner as well--and before we knew it, we were driving home with two new vehicles. At no point did anyone feel pushy. We felt taken care of, respected, and honestly treated like family throughout the entire experience. I couldn't recommend Lone Star Toyota of Lewisville more highly. If you're local and looking for a dealership that values people over pressure, this is the place to go.

Had a great experience here last Thursday. Thanks to Pete. Was in and out within an hour with a…read morecar! I'd recommend to friends/family!

I ended up buying a cheap new car elsewhere but I liked this dealership and the Huffines style of…read moreno-haggling and a straight-forward out the door price. Manny was excellent and very personable and he dealt with me as I worked through my concerns and weighed the pros and cons. He was incredibly laid back, honest, and passionate about the Huffines brand and model for car sales which I also value. No pressure, just education and encouragement like it should be. The cars and the Huffines standards of practice truly speak for themselves. I saw two cars online I was curious about--both used Nissans. The sedan was cheaper but he was upfront with me about some issues and the mechanic also was honest too. The car I test drove and nearly walked out with was a 2021 Nissan Kicks SV. Ultimately it did not have the features I wanted + I had concerns about the 72k miles on it for me personally. Did not love it and felt like I should peruse a new car I did love. I felt truly at ease while looking over the car and pricing--it was nice feeling like I wasn't actively being scammed. First dealership experience ever like that. Huffines has a sterling reputation in my book and I would recommend for their business practices alone. I also briefly met with Emerson the used car manager and he was very nice and gave me his card. Will likely be coming back to help get my Mom a car sometime in the future. One very small gripe I do have with the Huffines model--not exclusive to this dealership specifically--is the prices aren't amazing. Because there is no needing to negotiate price or haggle you are set at the sticker price listed and most of the pre-owned deals I saw across Huffines dealerships were fair at best. Not bad but not great. That gives you more peace of mind as a consumer but it also gives them more power because they are taking that guess work out and they control that final number. I do think the cars are priced fairly but leaning more on the higher side of a decent deal, not amazing value like you might get trying to negotiate at a different dealership. I think transparency should definitely trump a cheaper price in many cases so this is not a super serious issue or any indication of wrongdoing just a small critique. If you want a straight forward number and easy buying experience and are willing to sacrifice a better price for predictability this is the place for you.

Since my original review, my experience at Huffines has gone downhill. While Tammy was my assigned…read moreservice advisor, everything was excellent. She was professional, communicative, and genuinely helpful. Since her departure, however, the service department has not been the same. A constant rotation of advisors, inconsistent communication, and a noticeable decline in quality have eroded my confidence. My most recent service visit was the final straw. The dealership kept my vehicle for five days, only to tell me the check engine light was caused by "bad gas." They also said my ongoing power seat issue was due to a dislodged clip--the same clip they had previously reattached. Despite these issues, none of the diagnostic work or repairs were covered under my warranty, leaving me to pay out of pocket $350. Unfortunately, this experience has caused me to lose confidence in the service department, and I've decided to take our service business to another dealership.

I bought my boat at MarineMax Dallas, and they were spectacular before, during, and after my…read morepurchase. You can actually trust them to do what they say they will do.

The buyer experience was above all. Staff was courteous, attentive, and informative for our entire…read moreboat search process. Staff have supported us after the purchase above and beyond what other dealerships would consider. If you are considering a boat, you won't be disappointed.

Best experience I've ever had buying a car. No pressure…read more No hassle. Super fast (less than an hour) and I was motoring away. Quality automobiles at fair prices!

**My Experience with AutoPark Dallas in Dallas, Texas**…read more Based on my experience, I believe AutoPark Dallas engaged in deceptive and misleading sales practices. I would strongly caution anyone considering buying a vehicle from this dealership to be extremely careful. AutoPark Dallas makes the following statement on its website: "The team here at AutoPark Dallas is dedicated to offering a level of customer service not usually found in the automobile industry. Thanks to years of extensive car buying/selling experience, we pursue quality used and new vehicles that are hand-picked from factory sources. Our love for automobiles and dislike of 'traditional dealership tactics' is what motivates us to provide the service we do! The pride we take in continuing this service long after the vehicle has been delivered is what we strive for! Looking forward to making every effort to see that our customer is completely satisfied and a friend for life!" In my opinion, every part of that statement was proven untrue during my buying experience with Jay and AutoPark Dallas. I purchased a vehicle from AutoPark Dallas as an out-of-state customer. After the vehicle was delivered, I discovered that important safety-related equipment and other items were missing from the car. AutoPark Dallas sold me the vehicle without all of the lug studs installed on each wheel. Each wheel had only 5 of the 6 lug studs installed, and the center caps were installed and concealed the missing lug studs. The missing lug studs were the security/safety lug studs intended to help prevent theft of the wheels and tires. I found this out after one of the "B" center caps fell off the car while driving down the freeway at 75 mph on the 101. In addition, the emergency spare tire, emergency tools, car jack, the two holders for the emergency tools, and the center locking bolt used to secure the spare tire, tools, and jack were all missing from the vehicle. The manufacturer's safety instructions, owner's manuals/documents, the Bentley ashtray from the center console, the trickle charger, and the charger case were also missing. These items appear to have been present when the vehicle was listed by the previous dealership in Chicago, before AutoPark Dallas acquired it. Photos from the Chicago dealership's listing show the items in the vehicle: https://www.diamondmotorworks.com/2013-bentley-continental-gt-v8-c-3864/#details-89 It also took approximately two weeks for AutoPark Dallas to deliver the vehicle to my home. On top of that, I was ch AutoPark Dallas also failed to disclose multiple issues with the vehicle, including: - The passenger-side door window frame was bent or out of alignment. - The front grille surround was cracked in two places. - The driver's window was out of alignment and this scratched the driver-side glass through the interior tint. - The rear bumper sections were misaligned where they meet the rear wheel wells on both sides of the vehicle. The center console button used to raise and lower the rear deflector was broken and did not work. The dealership said the delay in shipping was due to not having staff to perform the promised detail of the car. The detail of the car was not performed. The car was delivered with an electronic key fob that did not work. The key fob had been disassembled then reassembled by an inexperienced technician without all of the original parts and did not function. In Texas, dealerships are generally required to disclose known defects that affect a vehicle's value or safety. Removing or failing to disclose missing safety-related equipment, emergency tools, lug studs, spare tire components, owner's manuals, or other critical parts may raise serious consumer protection concerns. Texas dealerships must comply with applicable state and federal laws when selling vehicles, including sales to out-of-state customers. These obligations may include proper disclosure of known defects, compliance with consumer protection laws, and ensuring that a vehicle is not sold in an unsafe or misleading condition. In my opinion, selling a vehicle without all required lug studs installed, while also concealing the missing studs with center caps, is extremely concerning. The same is true for selling a vehicle without the emergency spare tire, jack, tools, and other safety-related equipment, especially when those items appear to have been present before AutoPark Dallas acquired the vehicle. I believe this experience raises serious concerns under the Texas Deceptive Trade Practices Act and other consumer protection laws. Texas dealerships that violate consumer protection laws may face civil penalties, fines, or other legal consequences depending on the circumstances. In conclusion, I would not recommend AutoPark Dallas. Based on my experience, the dealership failed to disclose important issues, sold the vehicle with missing safety-related equipment, added questionable charges. PhotNo spare jack tools or wheel studs