This was the best buying experience ive ever had on a vehicle. I walked in and within less than a…read moreminute was greeted. I explained I was torn between a Chevy Z71 and wanted to look at the Fords. Told them what I was interested in and they brought one around that was a perfect fit for me to compare. I said, I was going to go back to Chevy and look again. During my time away to look, no one hassled me or pressured me. Chevy and my Credit would not allow zero interest as advertised, and the chevy was too chromed out for me. Came back to Sam Pack and was warmly greeted again. They worked with me and fought for me with Fords finance to get me a good interest rate. I really appreciated the help and ease. Thanks for listening to what I wanted and needed and helping me get a new truck. Highly Recommend

I would not recommend this dealership based on our experience. My son purchased a vehicle on May…read more1st, and shortly afterward the car began having issues. Since the vehicle came with a 90-day bumper-to-bumper warranty, I advised him to return to the dealership for assistance. Unfortunately, he was repeatedly given the runaround until he was no longer able to return the vehicle. As a first-time car buyer, he relied on the guidance of the dealership staff. His salesperson, Caleb, stated that he was unfamiliar with the return policy, and sales manager Rob also appeared unable to clearly explain the company's policy. I eventually accompanied my son to the dealership to address the situation myself. Another manager, Cameran, was able to assist us, which we appreciated. However, we also encountered resistance and poor communication from a service technician before the issue was finally addressed. Overall, the experience was frustrating and disappointing, especially for a first-time buyer. I would encourage others to carefully consider their options before purchasing from this dealership.

It was hard to even give these people a star. They deserve no stars. Bad customer service. After 3…read moreweeks searching for a car. My husband and I found a car we really liked at this dealership. A used Mercedes-Benz CLS550 they listed for $12,900. The car was stunning. Almost too stunning. We decided to purchase it and offered Ricky the full asking price. We needed extra cash to pay for taxes etc., So we asked him to hold the car and we would get the rest of the money to complete the deal the next day. We were so excited about this car that we could not sleep. We got the cash, drove to Lone Star Auto. The attitude changed. It's as if they realized the underpriced the car. Ricky said in a non-caring way, we can't sell you the car because we have no title. This is a LIE, because we spoke to other car dealerships and told them what happened. Why didn't Ricky mention that to us the day before we offered to buy the car for FULL ASKING PRICE? Typical shady car dealership. We wasted our time and emotions on them. Do not trust these people. PS. We ended up at the great dealership Car Land in Garland. We bought another Mercedes Benz full asking price. However, their customer service, honesty, and professionalism are worth a five star!

Lovely people - they treated my son like family. Before they let him drive away, they rechecked…read morethe tires & fluids. A few days later, we discovered that the car needed a new battery - called them, and they replaced it. They have a good variety of vehicles under $8000, so he didn't have to settle for a loss-leader. Keep in mind, these vehicles have high mileage, but the people want you to have a safe, reliable vehicle. They will help you if there are problems after the sale.

Very professional. Treated me and my wife with respect. saw that i was a first time buyer so…read moreexplained everything in details. kept looking around to find me the best interest rate. showed that he cared about our purchase and not just our money. glad I bought from him. Thank you Brannon Stautzeberger!!!!

I purchased a truck from this dealership at the end of 2015. I decided to write a review now, in…read more2019, because a few things have always bothered me about the transaction. Here they are. They told me there had been one previous owner, that was true. They told me it was a commuter vehicle, explicitly claiming it was not a work truck. The first time time I washed it, a business logo appeared on the back windows. It can only be seen in certain light, with a thin layer of moisture applied. But, it does seem like it was, in fact, a work truck. Next up, come time around a year after purchase. Paint on hood, bumper and above wheels faded. The paint does not appear to be original on these parts. Lost their shine. I would speculate they aren't even the original parts. I do not know the details, but reviewing the carfax I see the vehicle was partially rebuilt just before the ownership transferred from the original owner to Charlton. But they did not mention that. Did they not know? Or did they just lie to me?. I guess when the dealer tells you something to your face, you have to check the carfax and not trust what they tell you. But I did not know that. I was young and naive (still am maybe). Thirdly, the salesman mentioned he had been driving the vehicle personally prior to the sale. I would rather not know that the salesmen drive around in the vehicles until they are sold. That kind of taints the experience, eh? Fourthly, when going over financials, the salesman asked how I made my money and complimented my salary. Next, he bragged that he, in fact, made more money than I did. Well, good for him. Not quite so professional, huh?

Had a key fob issue with my truck. Dre in service actually drove to my location to help…read more Outstanding service.

From the owner: Mobile oil changes and fleet services performed by a certified Ford technician. We can come to your…read morehome or office and service your vehicle on site. We can also perform most recalls on Ford vehicles with our mobile units. If you live or work within fifteen miles of Sam Pack's Five Star Ford Lewisville, you can schedule Dealer to Door mobile express service, and we will come to your home or place of work and perform certain minor services on your vehicle there! This means that you can take advantage of high-quality dealership service without even needing to drive to visit us.

214-600-9196 who use this number that is scammer. He said car still available that already sold…read more Try to sell other things. Your time is important and other people's too. You guys are the perfect reason why people call used car dealer is scammers.

I bought a Ford transit with bad engine I paid cash they refused to give some money back to fix the…read moreengine

Unfortunately, Five Star Ford of Lewisville is terrible about communicating to their service…read morecustomers. My car sat there for five days with absolutely no communication with me as to what was wrong. The did not listen to my issues when I brought it to them. It wouldn't have been half as frustrating if I could have been communicated with. I understand that my service person ended up getting sick, but there was no follow up from anyone else until I contacted the service manager. After five days, I did have it towed from there to a reputable service company who diagnosed the problem quickly (which Ford was not willing to do) and had it repaired in 3 days. I will not be using Five Star Ford of Lewisville service and would not recommend them to anyone else.

My daughter took her car into the shop 01/23/25 for a TCM replacement (which ford was doing a…read moreone-time FREE replacement), Zack told my daughter he could order the part and replace it. That was fine until it was time to actually do the work. You see Zack told my daughter that it was her battery and NOT the TCM even though she had documentation showing the codes for the TCM. Zack told my daughter that he didn't see them codes (after her engine light was OFF). The warranty expired 06/30/25 and Zack told her she'll have to pay out of pocket for the replacement EVEN THOUGH NORTH RICHLAND HILLS sent her there for the replacement. I called Zack and he told me "That's above my pay grade". It's hilarious how they talk to customers.

I am so delighted to have the pleasure finding this place. One phone call changed my life . I went…read morefrom feeling doubtful about the car buying experience to feeling hopeful. Thanks to the wisdom and experience the owner Reid brings to the whole car buying process. I am forever grateful for the opportunity to be able to purchase a car without judgement and hassle free. I will be referring all my family and friends there who are thinking about buying a vehicle.

I have been a customer of Reid's since 2015 I have purchased cars for both of my daughters with him…read morewhich were outstanding vehicles. Reid also helped me by introducing me to a local new car dealer who provided a vehicle for a car raffle supporting a non-profit. He is well respected in the car business and he is a man of his word who deals only in cars that are in great condition. I will be dealing with him again soon and have sent him business because he walks the talk.

You know when everything is going well on life and out of nowhere your car starts having problems…read more My car wouldn't start so I needed a new battery. I called the dealership and found out I still had warranty on the battery. Which I was like thank God. Mind you I needed an oil change as well but I had been putting it off until payday. Jason S. was very helpful and caring. I guess he could see that life was lifing and they took care of my oil change as well as my battery. I appreciate you so much Jason as well as the service department!

We've been loyal customers at Lewisville Autoplex Mitsubishi for years because Tyler treats our…read morefamily like family. Unfortunately, yesterday, the Service Manager Doug Williams gave us a hostile, deeply manipulative experience. We brought our new Outlander (39k miles) in for a brake warning and received an inflated $3,600+ quote full of optional maintenance. When we declined, Doug became aggressive, claiming we couldn't leave with our car and forcing us to sign a waiver just to get our keys. They then intentionally stalled us in the waiting room for TWO HOURS without performing any work. Instead of honoring Mitsubishi's 5-Year/60k warranty on a failed caliper, Doug resorted to high-pressure bullying. As a Black, LGBTQ+ couple, the blatant disrespect made us feel entirely targeted. See Tyler, but stay far away from Doug.

Im extremely happy with my purchase of my 2007 Shelby from salesman Mitchell Mc Dearmon. He was…read morevery professional and kind. I was dealt with extreme courtesy and hopefully will buy again. Thank you so much,

1 out of 5 -- Complete waste of time, avoid if selling!…read more If you're a seller and they reach out, don't waste your time. I listed my car for sale on FB Marketplace, and one of their employees contacted me promising an "aggressive offer." They wouldn't commit to a number upfront (unlike Carvana or CarMax, for example), but assured me it would be "not wholesale." They came out, took pictures, test drove the car, and then offered significantly less than any other dealer I'd talked to. Offered over $10k less than the asking price. I told them they were wasting my time, and they kept "checking with the team" to see if they could improve the offer. Over an hour into the process, they finally left. Afterward, several people from the dealership continued reaching out asking if the original lowball number could work. I eventually had to block their numbers to make it stop. If you're looking to sell your car locally without the hassle, I'd recommend the big-box options or a place like Texas Auto Value (Addison, TX), which offered significantly more than this dealership did.

We were super excited to communicate and possibly do business with this company as the reviews were…read morebeyond amazing however when communicating and texting with the team members, we never heard back-- so we took our business elsewhere and got an amazing deal from the Ewing Subaru Dealership in Plano!

These guys are awesome. Called, had a guy out there in a couple hours. No frills, negotiation was…read morecompletely fair and no lowballing. Offer was right around what we expected and it wasn't shady or a lowball. Offer was in straight cash, not a cashiers check or anything. Took possession of the car on the spot, got the cash on the spot. Hope he makes a few bucks on the car! Highly highly highly recommend if you don't want to deal with the BS that comes with some of these institutional or small company car buyers.