I went to this place three times just to get an oil change…read more * The first time, I arrived around 10 AM, and they told me they were short-staffed and it would take a long time. They suggested I come back at 11 AM. * I went back at 11, and a woman told me it would still be about 20 minutes. I was busy, so I left. * The third time I came back, the same woman told me they would only change my oil if I stayed there the whole time -- otherwise, they wouldn't do it. She even said I had "come three times and affected their work." That makes no sense -- I had to come back multiple times because they were slow, not because of me. Instead of apologizing, they blamed me and even refused service. Very unprofessional and rude attitude. I'm very disappointed and would like to speak with the manager about this experience.

How is Valvoline consistently out of the oil my 2021 Prius needs. I got sent to Bethel road where…read morethere was a long line, I guess because they actually have the oil necessary to do oil changes?!

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

Been a customer for 35 yrs! Donn has always taken excellent care of me and my family as well as…read morefriends

Quick and affordable oil change. You can go back for free top offs - oil included. Theres usually a…read morecoupon on their website, too. The staff is friendly, and like any auto place they going to try to upsell you

I cannot recommend the Schrock Road location. On January 10, 2026, we had an oil change before a…read more125-mile trip. Within 24 hours, we noticed oil leaking from the vehicle. A follow-up inspection found pieces of a shop rag protruding from the oil filter area--clear evidence of improper installation. This could have caused serious engine damage. (I have photos and full documentation.) When I returned to the shop, the manager acknowledged the situation and dismissed it as "just a shop rag" and that "it should be OK." I requested a refund, which was supposedly submitted, but I have received no response after multiple follow-ups with both the location and corporate.

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

Great experience while there... The only issue is they sometimes don't turn the wrench enough so…read morethe oil they put in doesn't always stay in your car as it's not sealed causing a slow leak... Definitely recommend going on a day the tech isn't feeling malicious or having a bad day... Not too sure how to do that, but ya...

My fiancé and I recently visited this Valvoline location for an oil change. While attempting to…read morepull into the service bay, our vehicle's muffler unfortunately got caught on the edge of the lower pit area. The staff responded immediately and did their best to assist us. We truly appreciate the quick action and effort from the team, especially Nick, who went above and beyond to help us. The manager (whose name I unfortunately did not catch) was also very supportive, and we are grateful for everyone who stepped in to assist. While most of the team was extremely helpful and professional, there was one younger employee who seemed in "awe" of the inconvenience and did not actively participate in helping during the situation much, which was disappointing. However, aside from that, our overall experience with this location was very positive, thanks to the great staff. Thank you again for helping and pointing us in the right direction!!

DO NOT GO HERE! They forgot to drain my old oil off and did not replace the filter. They just added…read moremore oil to my engine I came in for an oil change on Sunday May 31, 2026. Luckily my drive home was less than 5 miles because my car soon lost power when I tried to accelerate and was blowing white smoke out of the exhaust. It turns out Valvoline did not drain the old oil out or change the oil filter. They just added more oil to what was already in the car. I drained all of the oil from the pan myself after coming home on May 31 but I didn't bother taking the filter off because I didn't expect to drain very much oil off after taking the filter off, and measured out the 5.7 quarts that my car should take. What remains in the square container in the photo is just what was left in the oil pan I went to the ford dealership today for an oil change less than 100 miles after leaving Valvoline - and even after I drained some off, there was still over 8 quarts of oil in my car. Valvoline just did nothing regarding the old oil or old oil filter. They simply added more oil to the engine.

A gleaming new location atop on old Wendy's location…read more Three lanes were open today with speedy, friendly, and efficient service. The smartly dressed staff ran around like pit crew at Indy. Very good service. This new location mailed 50% off/$25 off synthetic coupons, too, so I used that and got a solid price. Even if you forget, quickly hit their website via your 'phone, and you can usually get a great coupon immediately. You can tell they care about doing it right and disposing of shop materials appropriately. Do they try to sell you additional services? Of course. Stick to what you need, and drive away happy. Oil change and wiper blades for me. I'll likely be a repeat customer for routine oil changes. The staff are polite, go getters...they got me in and out quickly. I'll be back.

Unfortunately car broke down while out of town in Columbus. Decided to try Luke's per several on…read moreline reviews. Takeaway is this a professional shop staffed with good people who really are committed to customer satisfaction. This review is based on a one time experience but would probably use them again.

Had a not so good experience here. I paid extra for diagnostic, but was never told what was wrong,…read moreuntil I asked. Was told my car needed over $900 worth of work... when I got a second opinion at a car service place in Hilliard, was told half that price, and car was perfect after service was completed. I wouldn't trust this place, especially if you are a woman.

Gustavo is a driven individual who is personable, knowledgeable, and was flexible with both the…read morescheduling and where the work was done. I got my front brakes and rotors replaced and he charged me the rate we agreed upon which was reasonable. He's easy to get along with and clearly knows his way around a vehicle. The work was done in a timely manner and he used quality tools and materials. Not only did he replace my brakes, he stayed around to make sure they worked and gave me a transparent pricing on the work done. I highly recommend taking your business to Mechadox, it feels harder to find honest mechanics nowadays so this experience was a breath of fresh air.

We needed our front brakes, Rotors and Pads replaced on our 12 Passenger Ford Transit 350 van…read more Gustavo answered our call, gave us a quick quote which was way under all the competition in the area not to mention he's running point on a Mobile repair shop i.e. He makes house calls!! Punctual, honest/transparent, quick, reliable, expert service, very competitive rates. This is next level convenience Highly recommend and we'll hit up Gustavo for our next projects.

I came here because I needed an oil change quickly, so I wasn't worried about the price. I know…read moreyou can usually get better prices at other places. my car was at a little over 100k miles, and so they asked me if I wanted my transmission flushed as well. I agreed. Then when they went to do the service, they told me they didn't have the right tool to do the transmission flush, and told me to go to a different loation to get it done which is strange to me. i drive a 2015 honda civic. one of the most common cars on the road. Overall, I got done what i had originally intended to get done, but was just a little disappointed I had to figure out my transmission elsewhere. I probably saved some money I guess.

Check it out! The Valvoline Instant Oil Change was impressive. Despite the location being quite…read morebusy - which is understandable given the awesomeness of their work - the experience was very professional, quick, and remarkably thorough. Mylan immediately greeted me and thanked me for my patience regarding the short wait time. Great customer service! The oil change was smooth and what truly made the difference was the crew. Marquise, the floor manager, was leading the team - he has such an uplifting spirit and clearly keeps everyone motivated. Mylan, Payne, and Eric - skilled mechanics - worked hard on the vehicles. They were focused, efficient, and clearly demonstrated a commitment to safety by being meticulous with every step. Valvoline offers great discount coupons so check out their site while they work on your car. A huge thanks to Marquise, Mylan, Payne, and Eric for the five-star service. I will definitely be back for future oil changes!

Only since they had a $39.95 for a FULL SYNTHETIC OIL CHANGE is the ONLY reason I went to Tuffy's…read moreat this location. They are the BIGGEST RIP OFF I've experienced in a very long time! Here's a few examples ... TUFFYs on WEST 5th Av told me I needed SUSPENSION STRUTS ($1664 worth) coz my vehicle was "very bouncy" which it isn't AT ALL & they didn't even drive the car! Note: I had a 4 WHEEL ROTATION/BALANCE AND ALIGNMENT the day before elsewhere. I called back to the place that did my alignment to be sure they checked all suspension components (just out of curiosity since it's hard to trust some of these places) and they DID to find nothing that needed replaced! Then Tuffy said I "needed" a BATTERY REPLACEMENT coz there was some RESIDUE on it! Instead of just wiping it off, they'd prefer to rip off a customer! That was going to be $200! They sure don't go out of their way, in the very least! Then I "needed" SPARK PLUGS... (I had those replaced 3 years ago and had no issues there either.) Another $300! Then I "needed" BRAKE FLUID FLUSH (No reason just that it needed to be topped off) Oh they don't do top offs for a simple pouring of fluid into the reservoir until it reaches the full line! They'd rather charge $115 for a FLUSH! Then I "needed" STEERING COMPONENTS (tie rods & steering gear) Again, I had no issues there. Oh, that was an additional $500. The next day AFTER this BS nightmare, I brought the list of repairs from TUFFY to my regular car repair place that I've used for a decade for any major problems come up coz he's proven to be trustworthy. He did a DIAGNOSTIC and found nothing wrong with any of the above issues. (Which I already felt I knew but wanted confirmation.) So, THIS is what they call a "FREE COURTESY INSPECTION!" I'd call it something else but all in all saved myself $3,000 coz I speak up, ask questions, decline and follow thru with what I knew was a means of financial exploitation. Stay away from THIS TUFFY's LOCATION on 1524 W Fifth Ave

I stopped by today to have a tire looked at that was losing air. I was told the tire was not…read morerepairable due to the nail being too close to the sidewall. I was told that I would need to purchase a new tire. On my way home. I stopped at a competitors shop to have the same tire looked at. I was shown the nail in the tire. Middle tread row. Nowhere near the sidewall. $15.00 tire repair vs $285.00 new tire. I feel like I was misled to buy a new tire. I won't be back