Unfortunately car broke down while out of town in Columbus. Decided to try Luke's per several on line reviews. Takeaway is this a professional shop staffed with good people who really are committed to customer satisfaction. This review is based on a one time experience but would probably use them again. read more

Had a not so good experience here. I paid extra for diagnostic, but was never told what was wrong, until I asked. Was told my car needed over $900 worth of work... when I got a second opinion at a car service place in Hilliard, was told half that price, and car was perfect after service was completed. I wouldn't trust this place, especially if you are a woman. read more

TL;DR: Luke's is great. Honest and fair value, and saved me a ton of money. They have my highest possible recommendation. Buckle in because this is a long story. I had a serious problem with my AC: it blasted hot air when the car was in motion. My regular mechanic refilled the freon, tried to fix it, and found it was over his head. No charge for the labor, since he couldn't fix it, but $70 for the freon. He recommended I try the Toyota dealership. I went to the dealership, paid for the inspection, $300, which goes towards any work done. Was told I had two problems with the AC: the freon was over-filled, and the motherboard was bad. They guessed that the overfilled freon was the core problem, and the motherboard was causing a minor, unrelated issue. I expressed doubt, because the freon had just been refilled, and the problem had started before refilling it. The rep insisted that this was the most likely explanation, and that they had to refill the freon anyway. $350 for freon, of which $300 was already covered by the exam fee. Meanwhile $1.5k for the motherboard, which they didn't recommend replacing. So I pay for the freon, my rep says the problem's fixed. I drive away and as I do so I am blasted with 105 F air; the problem was not fixed at all, the freon was a red herring. I didn't want to spend $1.5k with a team that had already made one bad call so I decided to get a second opinion and chose Luke's based on their Yelp reviews. Luke's did an exam, $200 or $250, found that the freon was again overfilled, and thought the problem was with the HVAC actuator and quoted 2.3k. Ouch! (It's a lot of labor as they need to take out the entire dashboard.) I talked to both Luke's and the Toyota guys about their different opinions. Luke's was able to give me the error codes from their exam, while Toyota hadn't retained any paperwork at all. Moreover Luke's was willing to do a second exam, for free, to make sure they were right, while Toyota was not. Toyota agreed that if the actuator needed to be replaced, 2.3k was reasonable. I went back to Luke's for the second exam. They stood by their conclusions. So I bit the bullet and asked them to replace the actuator. They gave me a free car to drive while mine was in the shop. Turned out I didn't need it for long: they were able to replace the actuator quickly by going through a vent, rather than taking out the whole dash. This knocked about $1k off the job in labor. And when I got back in the car, lo and behold, it was fixed! I cannot overemphasis my elation. Luke's did better than the dealership, by a lot. They were accurate while the dealership was incorrect. They were scrupulous and offered a second exam for free. They figured out a way to save me money. And best of all they actually did the job. Highest possible recommendation. read more

Overpriced and totally took advantage of a car that was towed in. When you have your mechanic soulmate two hours from you kid's car telling you how much it should cost and this place comes in at twice that price.... well learn from us ... this is a terrible place. Read the bad reviews on this. It's exactly what we experienced. read more

My interaction with Alex Mickley and Alvaro (Tech) was so efficient that I wish the overall experience had been positive. I took my car in for an oil change and suspension concerns. After an inspection, I was told there wasn't anything wrong, even though noises were coming from the front and rear of my car. Additionally, my car was leaking oil only after they changed the oil. I took my car to another shop, and they found that my front sway bar links were completely cracked open and that a plastic cover in the back lacked clips, causing rattling in both places. Lastly, the most frustrating thing to find out was that my undercarriage splash shield was left with only ONE bolt to hold it in place after their service, so it was heavily dangling. If I didn't have access to reliable people, I wouldn't have even known Luke's Auto did such a poor job with my car, and I would have continued to drive my car until it lost steering or leaked the remaining oil. read more

They did an oil change and inspection on my vehicle and identified what needed to be fixed.

did an amazing job Josh the service manager is one of the best people I've ever dealt with. I always take my vehicle here.

Luke's always does quality work. Free loaner cars/suv for repairs that that will take more than a day or so. They always have coupons to save you $$ on repairs and service too. read more

Luke's Auto - Grandview - Auto Repair Near Me - Columbus, Ohio

Really sketchy. Any mechanic that won't give a quote over the phone or simply perform requested work is playing games and looking for ways to up charge and dupe the customer. I recommend going elsewhere. read more

Luke's is where you go if you want to trust the people working in your car. It's where you go when you want to be treated like a person over a customer. Choose Lukes. read more

can't say enough great things about my experience at luke's auto repair! I had an issue where my tire pressure light kept coming on, and they found an issue where the tire was leaking where it meets the wheel well (I think? haha). I was so impressed I scheduled my oil change there as well. best part - anything they say they check on your car, they photograph. so you can actually see what they checked and what needs fixed or worked on. a+ service, for sure! I didn't use this service, but they also offer complimentary ubers if needed. read more

Set an appointment for an oil change - in and out with no problems. Will definitely do business again.

Every aspect about coming to this place went well. They gave me a thorough diagnostic listing the most to least urgent repairs that should be made, along with explanations and youtube videos explaining the repair. They gave me a free loaner car which I only used for a day because they were so quick at fixing the repairs I requested (which were pretty serious ones). Every single person I spoke to was extremely kind, understanding, and helped me understand the issues my car was having. I will be coming back, and special shoutout to Jameson who worked on my car! read more

Luke's has been my go to auto care business for seven or eight years now. I've had the routine stuff (oil change, tire, rotation, top off the fluids) and more significant stuff (fixing wheel bearings, replacing the water pump, brakes and rotors). This is the only place I trust with my car, and the service they provide is top notch. The work is done well, for a fair price, and I can trust they're honest about the work -- always with a smile. In particular, Josh, who helped me out during my last visit, was particularly personable and helpful. I think a lot of people have challenging experiences with mechanic shops - either they've been pressured to have unnecessary work done, they've been screwed on the price, or they've just had a bad experience with the people working there. That has been the furthest thing from true at Luke's. I can confidently say: Luke's is my only choice for an auto shop, and one of my favorite local businesses around Central, Ohio. I cannot recommend them any more highly. read more

Went in this time for a general inspection before driving to NJ for the holidays. Always get such kind and good service, also an honest opinion & don't feel I'm being ripped off. If something can wait, they'll tell me. Much appreciated! read more

They are friendly, honest and on time. I went to the location off Reed Rd / Henderson Rd. I would U.S. them again.

The service over the phone was great and I appreciated their sincerity. I was seeing how much ac work was for my car I was selling. They recommended if I wasn't planning on keeping it, not to put the money into it. Thanks guys! read more

Josh was the most helpful service advisor I've ever worked with. He kept me updated on the progress of my auto repair (oil change; front/ back brakes and rotors) and made sure that the job got turned around quickly. I dropped the car off on Friday and they got the parts ordered and the repair done within a business day - actually finished a day sooner than I expected. During that time, they put me in a loaner for the weekend and it was all in all a hassle free experience. All that and the price was reasonable as well. If you need an independent shop that does good work on foreign makes (BMW in my case), I highly recommend! read more

Highly recommend Luke's Auto. The gentlemen working were very kind and welcoming. They helped me out with a flat tire last minute on a Friday! Thank you Luke's read more

I'm very happy with the work done by Luke's Auto! I brought my car in for a failed clutch master cylinder, and some clunking in the rear end. They did great diagnostics and got the right parts back in my car. The best part, I had my car towed into the lot Monday after hours with no appointment (re: failed clutch master cylinder) and they had the car ready for pickup before they closed on Thursday. Luke's will be my go-to mechanic from here on out read more