Matthew at Enterprise Rental Cat city across from Mattress Showroom was awesome.. he strives to…read moremake customers happy .. thanks Matthew!

I am currently renting one of their vehicles - since Dec 13 and it's IMPOSSIBLE to be able to talk…read moreto someone at the branch. Is anyone working there I am wondering? Ironic to hear their recorded message over and over stating: "WE PROMISE TO PUT YOU FIRST! CONTINUOUSLY INNOVATING - ALWAYS GOING THE EXTRA MILE ...." How about you just start picking up the phone?!?

Rented a car at another location and wanted to exchange it. The Hertz at the airport brushed me off…read moreand told me no. The gentleman working at this location in Cathedral City was very helpful and offered to exchange my vehicle. So happy I went to this location!

The cars Hertz has for Uber rental are the worst. I went to rent a comfort class car for 5 weeks…read moreat 317 a week including taxes. I intended to use auto renew, but the cars I received were in such bad shape, I ended up with more that 5 different contracts. Luis was all too happy to bill me for miultiple cars per day, even though they were broken(check engine light on, loss of power). You would think after five weeks of this they would apologize or offer compensation. Luis actually inferred that I was to blame for the car issues. All I all I should have been charged $1.585.00 but to date I have paid $2,360.00. It is impossible to talk to someone on the phone at Hertz, there is barely a customer service department. I lost multiple days work because of the condition of these cars and actually was charged more than the weekly trade. What a scam. Rent from somewhere else.

We just completed a week long rental. We were able to get a 2025 Nissan Altima with SiriusXM for…read moreless than $158 total. The car performed perfectly. The folks at the Cathedral City location were prompt, professional and friendly. We are locals who have rented from them before and continue to do so in the future.

All bad! From the start to the end. Up charge due to not…read morehaving want I reserved. Late charges when dropped after hours with no drop off box or customer service to help get checked in.

Called for a rental after 3 local companies had no inventory. Twice I found out they had no…read moreinventory after I paid in advance and drove to the site. The people at Aztec are friendly and extremely helpful. I was offered a ride to and from their site. I left my garage door opener in the rental and they actually dropped it off to me at my job. I will rent from here exclusively when needed.

Skip the big agency's and use this local company they are great . Family owned been in Palm Springs…read morefor over 40 years

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

We recently rented through Desert car rentals. What a great bunch of folks from start to finish…read more The car was impeccable, you could tell it hadn't just had a band aid and a quick rinse off turn around. They pick you up from the airport, so there is NO LINE to stand in. Your paperwork is awaiting you as is your car, and the guys transferred all of our luggage just apparently automatically. And when we returned, it was to a friendly smile, a wave, and they remembered who we were. You just don't see this in the car rental business, and we rent a lot of cars. Also no annoying big upgrade sell thing going on and no extra charges . We will always rent from Desert in the future.

The manager Luis Lomeli wouldn't let me rent a car because I only had a digital copy of my drivers…read morelicense instead of a physical copy EVEN THOUGH the rental had been booked by the Chevy Dealership down the street where I am a longtime customer. They claimed a digital license could be altered - as if people haven't been forging physical drivers licenses for decades. He refused to verify that it was my correct license number some other way - even though I've rented many times from Hertz in the past. What a loser. I've recommended to Chevy to stop using them when their customers need rentals while their cars are being serviced.

Save your time and money... go to the next car rental place... any place but here. First of all,…read morebooked online thru AAA and then received a call they didn't have the vehicle they reserved for me over the phone. They tell me I need to pay $10 more per day for a truck when I reserved a sedan. Then when I arrive this car is now available again. Long story short, they had an issue with my Debit card because it wasn't reserved a day in advance (yes that happens when you use roadside assistance and you need a car the same day) they wouldn't apply our AAA discount saying they didn't want to "put themselves on the line by honoring it".. omg really? Put yourself on the line? Give me a break. Jasmine needs to get retrained because she has no customer service skills and had no solutions for us and was rude. Needless to say, we left without a car. Went online and found ACE in Cat City which was cheaper and they knew what they were doing... imagine that. Avoid this place!!!! You have been warned.

Note that they won't even respond to the BBB - On May 11th 2025…read moreSTAY AWAY FROM THIS LOCATION! RE: Complaint ID # 23213627 Dear David: You recently requested help from Better Business Bureau serving the Pacific Southwest (BBB) concerning a problem with Avis/Budget Car Rental. To date, BBB has not received a response from the company. Although a reminder has been sent to the company, we are inquiring with you to see if you have heard from the company directly. Please contact BBB with the status of this matter if the company has contacted you and the matter has been resolved. If you have not heard from the company, there is no need to reply. While many times a reply is received quickly, in some cases a company can take longer to respond. You will be contacted again if a response is not received from the company. We appreciate your patience during this time. Sincerely, Karla Olvera Your Better Business Bureau

1 hour wait... one old man was the only staff member! Ridiculous! Did t have the car we rented…read moreavailable because it was busy! Wyatt?

Easy pick up and drop off…read more When you get to the airport, call them and they will send a shuttle to pick you up. If you are leaving when they are closed, you leave the car at the airport. They will get it. Employees are very friendly and go over the car with you to document any dings.

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

I rented a car at Palm Springs International Airport on January 2, 2026. I returned that same car…read moreto Palm Springs Airport on January 12, 2026. I was given a final bill and paid it on the spot. So far, so good. When I got home and checked my VISA bill, I saw Enterprise had charged me an additional $457.72 for dropping off my car at the Santa Barbara Airport on January 4th @ 7:59 pm... two days into our 10-day vacation in Palm Springs. Further, their records show I re-rented the exact same car back at the Palm Springs airport...at the exact same time and date, January 4th @ 7:59 pm. The problem being I never dropped off the car in Santa Barbara. Hell, I've never even been to Santa Barbara. Enterprise's own records have me at two different places at once, 217 miles apart, Santa Barbara to drop off the car and Palm Springs to pick up the same car. They never emailed me a bill. They just charged my VISA card with no notification to me.... whereas all other reservations and charges are always emailed to me. So far, not so good. In the past 3 weeks, I've talked to five different Enterprise customer service representatives. All have said a manager will contact me from Palm Springs Airport. Never happened. I then filled out and sent in two different customer complaint forms from their webpage. I even "chatted" with a customer service representative. All are unerringly polite. However, three weeks later Enterprise still has my $457.72 and is still bouncing me to the "manager" at the Palm Springs Airport.... whose phone number is nowhere to be found and who is, I imagine, relaxing, cocktail in hand, at a beach front condominium in Santa Barbara.

We absolutely love Enterprise Rent A Car! Been renting cars there for years. Awesome prices and…read moregreat customer service provided. I highly recommend this place

This was an unacceptable experience…read more My flight was delayed, so I called ahead around 9 a.m. and left a voicemail asking for a callback. No one responded. I called three more times over the next few hours. Still no answer. Your reservation notes state you will stay open up to two hours after closing if a flight is late. I relied on that. When I arrived at 11:45 p.m., there was no one there. Not a single employee. The Avis desk confirmed this is routine and that your location is usually the first to leave. This has a reputation with airport staff as well. An Alaska employee confirms that his team is awful. That says everything. I was left stranded with no support. I had to order an Uber Black to handle my luggage and paid $60 to go a few blocks. That cost and inconvenience sit entirely on you. This is the worst experience I have ever had. Fix your operations or expect people to rent elsewhere.

Small airport didn't get five stars cause they don't have a president circle, which I guess the…read moreparking lot is too small to have it but they should at least give you the option to choose what you want to drive. Not difficult to exit no gates no one checking your ID . they check your ID when you pick up the car at the counter, which was a very long wait. Even though the parking lot is small, they should have a way of offering the president circle or at least the gold club standard where you could just pick up your car cause it's already a confirmed reservation.