Exception to the rule:…read more Rental companies are known for being horrible and trying to nickel and dime you but this definitely wasn't my experience with this location. They were very friendly and accommodating. I will definitely be renting from them for now on.

In full transparency, I posted on another yelp acct. In error. It was an account I thought I had…read moredeleted. This one goes in and other gets deleted. Enterprise Rent-A-Car ... Susan M. 24 days ago Maintain their vehicles! Let me say this first: I was renting, NOT testing cars I might to buy. While MY car was in the shop, I had to exchange my rental FOUR times Not in chronological order. 1* Rear seat belt sensor was bad an alarm kept going off EXCHANGED 2*Pulling out of my driveway and I went to go forward-transmission/engine felt like it dropped, resisted going forward. No alarm went off, no brake/braking assist was on. Stopped, turned off the car and restarted....same issue. EXCHANGED 3* carpet lifted, dirty a plus included it smelt like vomit and marijuana. Not good when I was going on Military Bases (note Federal doesn't recognize CA state law) 4*EXCHANGED 4*ABS sensor alarm kept going off with dash message may not brake ..EXCHANGED 5 an final car was fine. 683505 E Palm Canyon & next to PS Airport & in PS Airport. Good luck. To Enterprise Management team. To validate my review: Caliber Collision on Perez by Gerber you can verify with them. Also USAA team that's handling the list. Your team next to Airport said no animals service or not. Rocky, Jonathan at cathedral City In the Airport I was told by acting mgr they have 3x exchange limit. As courtesy they do this last one. After that I'd have to turn in and reach out to USAA. Great customer service Seems you can't research so here is one agreement for the four cars mentioned above. Take the time to look Enterprise Rental Agreement 3JV591 enterprise Business Manager Hi Susan, we would like to look into this further but need some more information. Please visit www.enterprise.com/ en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. - Christina

Rented a car at another location and wanted to exchange it. The Hertz at the airport brushed me off…read moreand told me no. The gentleman working at this location in Cathedral City was very helpful and offered to exchange my vehicle. So happy I went to this location!

The cars Hertz has for Uber rental are the worst. I went to rent a comfort class car for 5 weeks…read moreat 317 a week including taxes. I intended to use auto renew, but the cars I received were in such bad shape, I ended up with more that 5 different contracts. Luis was all too happy to bill me for miultiple cars per day, even though they were broken(check engine light on, loss of power). You would think after five weeks of this they would apologize or offer compensation. Luis actually inferred that I was to blame for the car issues. All I all I should have been charged $1.585.00 but to date I have paid $2,360.00. It is impossible to talk to someone on the phone at Hertz, there is barely a customer service department. I lost multiple days work because of the condition of these cars and actually was charged more than the weekly trade. What a scam. Rent from somewhere else.

We just completed a week long rental. We were able to get a 2025 Nissan Altima with SiriusXM for…read moreless than $158 total. The car performed perfectly. The folks at the Cathedral City location were prompt, professional and friendly. We are locals who have rented from them before and continue to do so in the future.

All bad! From the start to the end. Up charge due to not…read morehaving want I reserved. Late charges when dropped after hours with no drop off box or customer service to help get checked in.

Called for a rental after 3 local companies had no inventory. Twice I found out they had no…read moreinventory after I paid in advance and drove to the site. The people at Aztec are friendly and extremely helpful. I was offered a ride to and from their site. I left my garage door opener in the rental and they actually dropped it off to me at my job. I will rent from here exclusively when needed.

Skip the big agency's and use this local company they are great . Family owned been in Palm Springs…read morefor over 40 years

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

We recently rented through Desert car rentals. What a great bunch of folks from start to finish…read more The car was impeccable, you could tell it hadn't just had a band aid and a quick rinse off turn around. They pick you up from the airport, so there is NO LINE to stand in. Your paperwork is awaiting you as is your car, and the guys transferred all of our luggage just apparently automatically. And when we returned, it was to a friendly smile, a wave, and they remembered who we were. You just don't see this in the car rental business, and we rent a lot of cars. Also no annoying big upgrade sell thing going on and no extra charges . We will always rent from Desert in the future.

The manager Luis Lomeli wouldn't let me rent a car because I only had a digital copy of my drivers…read morelicense instead of a physical copy EVEN THOUGH the rental had been booked by the Chevy Dealership down the street where I am a longtime customer. They claimed a digital license could be altered - as if people haven't been forging physical drivers licenses for decades. He refused to verify that it was my correct license number some other way - even though I've rented many times from Hertz in the past. What a loser. I've recommended to Chevy to stop using them when their customers need rentals while their cars are being serviced.

Save your time and money... go to the next car rental place... any place but here. First of all,…read morebooked online thru AAA and then received a call they didn't have the vehicle they reserved for me over the phone. They tell me I need to pay $10 more per day for a truck when I reserved a sedan. Then when I arrive this car is now available again. Long story short, they had an issue with my Debit card because it wasn't reserved a day in advance (yes that happens when you use roadside assistance and you need a car the same day) they wouldn't apply our AAA discount saying they didn't want to "put themselves on the line by honoring it".. omg really? Put yourself on the line? Give me a break. Jasmine needs to get retrained because she has no customer service skills and had no solutions for us and was rude. Needless to say, we left without a car. Went online and found ACE in Cat City which was cheaper and they knew what they were doing... imagine that. Avoid this place!!!! You have been warned.

Another great experience. This was the dropoff point for a one way trip. Staff couldn't have been…read moremore helpful. I'll be back. Odd location - I didn't know they were here!

Reservation #07005501US6…read more Deeply deeply saddened by this experience..... we live locally and and after a long year of driving our own local business we were excited to go on a road trip to Northern California via the PCH. Excitedly we booked a convertible car for this trip six months prior to our travels..... today we were so excited to start our trip, Ubered over to the rental location to pick up our convertible. On arrival no convertible! The owner said it's summer they're hard to get?? You had six months to have a car in place. Obviously this guy takes convertible orders but has no intentions of ever having any on the property (what a scam) informed us we could take a car here and simply drive over to the airport location and swap cars. So if we drove to the airport to switch cars. On arrival the airport Avis are obviously aware of his scam and had no intentions of swapping a jeep for a must and convertible ..... long story short do not deal with this scam of an Avis location, no morals whatsoever, on reaching yelp sadly we are not the first, or I'm sure the last!

Easy pick up and drop off…read more When you get to the airport, call them and they will send a shuttle to pick you up. If you are leaving when they are closed, you leave the car at the airport. They will get it. Employees are very friendly and go over the car with you to document any dings.

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

We absolutely love Enterprise Rent A Car! Been renting cars there for years. Awesome prices and…read moregreat customer service provided. I highly recommend this place

In full transparency, I posted on another yelp acct. In error. It was an account I thought I had…read moredeleted. This one goes in and other gets deleted. Enterprise Rent-A-Car ... Susan M. 24 days ago Maintain their vehicles! Let me say this first: I was renting, NOT testing cars I might to buy. While MY car was in the shop, I had to exchange my rental FOUR times Not in chronological order. 1* Rear seat belt sensor was bad an alarm kept going off EXCHANGED 2*Pulling out of my driveway and I went to go forward-transmission/engine felt like it dropped, resisted going forward. No alarm went off, no brake/braking assist was on. Stopped, turned off the car and restarted....same issue. EXCHANGED 3* carpet lifted, dirty a plus included it smelt like vomit and marijuana. Not good when I was going on Military Bases (note Federal doesn't recognize CA state law) 4*EXCHANGED 4*ABS sensor alarm kept going off with dash message may not brake ..EXCHANGED 5 an final car was fine. 683505 E Palm Canyon & next to PS Airport & in PS Airport. Good luck. To Enterprise Management team. To validate my review: Caliber Collision on Perez by Gerber you can verify with them. Also USAA team that's handling the list. Your team next to Airport said no animals service or not. Rocky, Jonathan at cathedral City In the Airport I was told by acting mgr they have 3x exchange limit. As courtesy they do this last one. After that I'd have to turn in and reach out to USAA. Great customer service Seems you can't research so here is one agreement for the four cars mentioned above. Take the time to look Enterprise Rental Agreement 3JV591 enterprise Business Manager Hi Susan, we would like to look into this further but need some more information. Please visit www.enterprise.com/ en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. - Christina Note posted screenshot requesting delete wrong acct

It was somewhat chaotic in the car rental section when we arrived in Palm Springs. Is it always…read morelike this or was it because people were in town for the BNP Paribas open? The counter is literally next to the baggage claim. There was a long line and when we approached the counter they informed us there would be a wait for the car (even though we had a reservation). But then it was only about five minutes later that they gave us the key and we exited to the right, just a short walk to all the rental cars. When returning to the airport, watch for the car rental return sign carefully; we almost missed it.

This was an unacceptable experience…read more My flight was delayed, so I called ahead around 9 a.m. and left a voicemail asking for a callback. No one responded. I called three more times over the next few hours. Still no answer. Your reservation notes state you will stay open up to two hours after closing if a flight is late. I relied on that. When I arrived at 11:45 p.m., there was no one there. Not a single employee. The Avis desk confirmed this is routine and that your location is usually the first to leave. This has a reputation with airport staff as well. An Alaska employee confirms that his team is awful. That says everything. I was left stranded with no support. I had to order an Uber Black to handle my luggage and paid $60 to go a few blocks. That cost and inconvenience sit entirely on you. This is the worst experience I have ever had. Fix your operations or expect people to rent elsewhere.