I called Ken's Glass about 3 weeks ago. I wanted an estimate for replacing every window in my…read morehouse. The Secretary said Ken would call me back. They never did. I called them today complaining. The person on the phone told me to SCREW OFF and immediately hung up. I love to shop locally, but, this is unacceptable.

Great experience. Windshield had been cracked for two years, finally got around to getting it…read morereplaced. I live in Quartz Valley (Fort Jones) and didn't have anyone who could drive me back and forth, so Pam scheduled an appointment where I could bring the car in first thing and wait for it. I really screwed the pooch cuz I gave them the wrong year so the new windshield didn't fit (which we didn't figure out until after the old windshield had already been removed)! Ken went out of his way to help make it right despite my screwup. They got the correct windshield from the warehouse and because the delay meant the car wouldn't be ready until the following morning, they gave me a ride all the way back to Quartz Valley AND picked me up the next morning in time so I wouldn't miss my medical appointment in Mt. Shasta. Ken even gave me some fresh organic vegetables from his raised bed garden right there on the lot! I had a terrific salad that night, too!. Everyone I dealt with at Ken's (including Ken) was super friendly, helpful and professional. They went the extra mile to fix my car and my mistake! Big thumbs up! If I could give more than 5 stars, I'd do it in a heartbeat. Thanks a million to Ken and his wonderful staff!

Top notch service and reasonable rates. Nice man repaired the chip in my windshield, which I can…read morebarely see now. I highly recommend this business.

Friendly, knowledgeable, and speedy service. Came right to my parking spot at work and calibrated…read morethe radar right there. The other place wanted me to bring it to their shop for calibration. Everything works great. Very happy.

Excellent customer service. I had my windshield replaced, they were professional, came to my home…read moreand did a quality job. Definitely recommend!

The owner, Gary is a great guy! He helped my mom with her insurance claim, after her truck got…read moretotaled. He was extremely nice and a very honest. Thank you Gary for everything!

From the owner: Specializing in: - Automobile Body Repairing & Painting…read more- Automobile Restoration-Antique & Classic - Auto Repair & Service

Extremely upset, 2024 Kia, brand new, found these scratches on top of my hood following my…read moreappointment. A rock did not do this! Currently dealing with the manager, we shall see how he ethically responds and handles this. Just tired of dishonesty.

The warranty is a scam. They say that "because of the quality of the glass" they use, they can…read moreoffer the industry's only lifetime warranty. They replaced my windshield about 2 years ago. Last week, I noticed a small crack of about 1 1/2 inches. There is no chip, just a crack. It's hard to see unless the light is right. I called and advised them. They told me that the warranty only covers leaks around the seal; it has nothing to do with the glass. I don't like being lied to. Funny that way.

Just have to let everybody know I just received top shelf service from Rick at North State Glass! I…read morecalled and got an appointment set for the following day for him to actually come out to my house and fix my windshield! So refreshing to find a company that goes above and beyond to serve their customers! He arrived on time and had my windshield repaired in less than 30 minutes, besides being timely and kind he even billed my insurance for me so I didn't have to pay anything out-of-pocket! I didn't even have to put my bra on and the job was done before I finished my 2nd cup of coffee! Thank you, Rick at Northgate glass we appreciate you, your kindness, your professionalism and above all your willingness to come to us so we don't have to come to you! PS I can't even see the chip in my windshield anymore! I would give 10 stars!

The only reason for one star is that I am unable to leave zero stars. This started out as a normal…read moreenough interaction when temperatures got very cold and a chip in my windshield became a large crack. I submitted a claim to my insurance company and was given this shop as a local option to do a mobile replacement. He was supposed to contact me within two hours according to the insurance company, and it took six days. I was not initially concerned because I know he is a small, local business. When he finally reached out, he set up the appointment for a few days later. When he came to replace the windshield in the parking lot at my work, he noticed that some of the sensors were not correct, and let me know that he had received the wrong windshield for my model of vehicle and would order the correct one and contact me again. Several days later, he called back and set up a second appointment. At the end of that appointment, after replacing the windshield, he called me at work to let me know that, again, he had received the wrong windshield but did not notice until he was ready to reinstall the cameras behind the rearview mirror that are necessary for cruise control and other safety features. He said he would work to find the correct windshield again and contact me when he located it. I have now been driving around for 10 days with warnings flashing in my dashboard every minute that I drive. I reached out again three days ago (Monday), and he told me he was picking up my correct windshield the next day and would contact me to set up the installation. I did not hear from him again, so I called again yesterday (Wednesday), and left a message inquiring about the status of my new windshield and when he might be able to install it. There has been no response and it has now been over 24 hours since I left that message. Today when I called again, it went straight to his voicemail several times. Now it is going to an automated message saying he does not have voicemail, which makes me think he has now blocked me. I see several other reviews here saying he has not responded after doing faulty work. I would AVOID THIS BUSINESS LIKE THE PLAGUE. I have reported this to my insurance company, and will be encouraging them to remove him from their list of authorized repair services. Ironically, when the first windshield was wrong, he made multiple statements about not wanting to get a bad name around town...dear Rick, this is NOT the way to ensure that. Good luck, dude.

Good people. Good service. We've had windshield repairs and…read morea replacement, both covered by insurance.

Had a chipped windshield and they fixed it in a few minutes. Price was ok service was excellent.read more

They came out to my home in Chiloquin 2 times to replace 2 different windshields. The whole…read moreexperience was amazing. They were honorable,, professional and courteous. With A+++++ customer service. and they take pride in their work. As a woman I would recommend them to anyone. Jeff, Ret and all the guys were so very nice. They restored my faith in people. There are still some honest people out there.

Big branch from a City tree shattered my windshield last month, they denied the claim(not in the…read morebudget) So I called 1st Glass Auto Glass, he came to me and on time, did a great job. He guaranteed the work, even said if it gets a chip to call him. That's what I'm talking about. Happy customer

Called on a Friday at 3:30pm and Joseph arrived at our house in Central Point 30 minutes later. He…read morefixed our 2001 Nissan Frontier driver side window switch panel within 30 minutes. He actually had the right part for our older vehicle! Luckily! Very pleased with quick response and fair price. Would highly recommend this business. Now we can use the driver's side window again after 2 years! Thank you Joseph!

Answered the phone on first try and was out to the house within an hour. About 30 minutes later,…read moremy power window was fixed for less than he originally quoted. Friendly, professional and fast! Highly satisfied!

Called Justin. Received quote. We ended up with some scheduling problems (no fault of Flawless Auto…read moreGlass) and all my interactions were courteous, and the actual installation of my new windshield was quick and everything is going wonderful! Highly recommend.

They were able to replace my car window before anyone in town. as well as come to my work to do it…read more The two gentleman that came were fast friendly.