Review #423 My Best…read more& Last Review At 11:45 PM To End The Year On 12/31/2022 :-) I can certainly speak in my opinion and write a 5 Star review about a "#1 Dealership in Sterling Heights Michigan called Suburban Ford!" First, I had a wonderful experience in sales department with Matt Drogosch to ORDER My 1st Customized Vehicle, A 2020 Ford Escape with two-tone Interior plus many options then the Sharp Metallic Desert Gold Color Exterior, along with my choice of custom wheels. The full package was designed with his expertise and my budget. I was told three months for it to be built and shipped from Louisville Kentucky, yet it arrived one month early to My Big Surprise and phone call from Matt. My test drive was Exciting then a Thrilling feeling especially with the smooth handling. I definitely can say its a great vehicle. Second, This Dealership has Strong & Full commitment to their customers in areas of purchasing, servicing and fulfillment to a owners experience! The selection of many Cars, SUVs, Trucks and those Big Heavy Duty trucks are very satisfactory with strong quality and affordable prices with those great incentives! 3rd, "Alex" in The finance Department took care of my paperwork in a timely manner along with my trade-in, Ford Incentive Discount, plus another Ford Family Discount to keep my monthly Lease payment low. 4th, The two service appointments I cruised in for were under 1 hour for oil changes and two recalls. The speedy service, was taking care of with prompt courtesy from Joe Smith and his technicians in the Service Dept. ("I also wrote and posted a review with photos for Quick Lane Service Dept., Read and enjoy My Review with a Vote!") Thanks! :-) I have attached many Photos of this Dealership since November 2020 when my new vehicle arrived by a car hauler covered up too by the factory line in Kentucky. I have also attached Photos of the different areas of the dealership, service department to support this automotive company in Yelp. Suburban Ford of Sterling Heights Michigan has been by My side many of times when I call or text Matt in sales with questions about the information screen or Ford Pass App feature to assist My Safe Driving. "Thank You Suburban Ford Dealership & Quick Lane Service next door (My other review) for your dedicated commitment with your professional and helpful ways to keep Me A Happy And Satisfied Customer in My 2020 Sparkling Gold Ford Escape!" I recommend this Dealership to others that are interested in purchasing or leasing a Ford! Sincerely, Karen and Little Ross !

Tried to use the service dept here again, tried to give it another chance after past bad…read moreexperiences. Complete waste of my time. set appt for mobile service, the first one was a no-call, no show. Tried again, and they took it upon themselves to move my appointment time 1.5 hrs later, which didn't work for me. I reached out to the manager and I was told they are overbooked and can't accommodate. Back to Serra Ford I go!

Do not take your vehicle here to get serviced!!! They ruined my car. Problem was never fixed. My…read morecar was completely dead the day I got it back!! I was charged for something that wasn't even broken. They broke my door side panels , my entire dash is loose and my driver side window is shaky now when it opens. My battery and engine parts were loose as well. They held my vehicle for a week with no option for a loner. I had to call to get updates. I was told one thing then another. They lied in their report saying I was "aware this fix was only a test and more repairs will be needed" I was NEVER made aware! This is a warning for everyone to read the description in the bill before you sign it!!! They lie and suck at their job. With us being in 2024 you would think your techs could google or YouTube car problems if you had NO IDEA WHAT WAS WRONG. AND IF THEY HAD NO IDEA THEN SAY SOMETHING AND ILL TAKE THE CAR SOMEWHERE ELSE. You lost a customer and I'll be telling everyone about this. Complete morons. I'm 10000% sure they are high on drugs. Complete scammers. I'm very disappointed and sad my car was handled the way it was.

Brought my Yukon in last fall because it was shifting funny and shuddering at various speeds. They…read morehad my truck for a month before giving it back to me and saying they could not find anything wrong. "Everything's normal, would you like to pay for a transmission flush?" Of course I paid for it, hoping it would correct the problem. Today, before the next oil change was even due since I had it at the dealership for the issue, the transmission failed and I'm being told it'll take another month to fix and they can't give me a loaner vehicle so I'll have to pay for a rental the entire time. Incompetent, oblivious to customer's needs, and borderline criminal is how how I'd describe "Vile"atel. It was still under bumper to bumper warranty when I first brought it in for the problem and now it isn't. Deliberate? Why else would you do that to a customer except to cheat them out of the warranty they paid for...

Extremely Disappointed - Beware Before Buying Here!…read more I purchased a vehicle from this dealership just yesterday, and I'm already regretting it. The entire experience has left me frustrated and feeling completely taken advantage of. When I picked up the car, no one mentioned anything about the vehicle only coming with one key. Naturally, I assumed it came with a full key set -- that's standard for any reputable dealership. I drove the car home (about 30-40 minutes away) and later went to lock it for the night. When I returned to unlock it, I found myself completely locked out. That's when I realized the only key they gave me only starts the ignition -- it doesn't unlock the doors! So, there I was, stranded at home with a vehicle I just purchased, locked out of my own car. When I called the dealership to explain what happened, I was shocked at how dismissive and unprofessional their response was. The salesperson actually laughed and said, "Oh well, we only have one key because we don't lock our doors." That is absolutely unacceptable and shows a total lack of customer care or basic professionalism. Now, because of their failure to disclose this information, I have to spend even more money on a locksmith just to get into a car I literally bought less than 24 hours ago. They made no effort to fix the situation or even apologize for their oversight. This kind of negligence and attitude is a huge red flag. If you're considering buying from this dealership -- think twice. They clearly don't care about transparency, customer satisfaction, or doing the right thing. Once they've got your money, you're on your own. I would strongly advise anyone to avoid this place unless you want to deal with unnecessary headaches, hidden surprises, and a complete lack of accountability. by the way, I would have given them ZERO stars, but Yelp requires at least one star.

UPDATED: It took them almost a week to replace my battery, alternator, and a fuse in my door…read more.. further I had two very frustrating conversations. One kept revolving around 'the computer said' which makes me want to scream... Don't we have mechanics/people that think not just plug my car into a computer?!? Second was around the other type of work that had been done on my car, which was a conversation I was trying to have when I brought her in, but he didn't want to listen. However... All the frustrations out, on the table, and aside, they fixed my car and did, thankfully, use their brains vs just the computer! They worked some magic with my car and found the fuse issue... In the end I'm super grateful and driving away feeling confident about their work.

I'm clearly not the only one who has had a negative experience with SCOTT, as I've noticed previous…read morecomplaints as well. Customer service requires professionalism and a positive attitude.. especially in sales. It's difficult to understand how someone in this role can be effective while being consistently rude and dismissive. Unfortunately, I feel like I missed the opportunity to get a deal by speaking with someone else, but Scott's attitude made the experience frustrating and unproductive. I hope this feedback is taken seriously and addressed appropriately!

Worst porsche dealership Ive ever encountered. Horrible communication. Dont answer the phone or…read morereturn voice messages or emails.

Picked up our car we had shipped from down south to our home Porsche Dealer Porsche Detroit North…read more Rick gave me a tour of the amazing new location, very impressive operation. Rick had our car detailed and serviced before we arrived home. We have been dealing with Rick and his network of brands for 25 years now. To say we are satisfied is an understatement. We are customers for life! Rick has always exceeded our expectations and is one of the nicest people in the business.

Chris is the man! This is the second time coming here and Chris is always taking great care of us…read more I appreciate you big time! Came in with no car and $1500 but wanting a reliable truck for work. Chris worked his magic and got me into one better then I was picking! We stayed late just to get it right and it happened. Thank you a million times!

I am never buying anything from this place ever again did even have my vehicle for a month before…read moreit caught fire from the back of the vehicle stating somebody screwed up the wiring and that was the cause of the fire I almost could've lost my life

Thank you for coming to my rescue. Timing, price and…read moreprofessionalism all around. The young that arrived was polite and knowledgeable. Highly recommend Robbie as for your towing needs.

Fast, professional, Friendly, and fairly price. Great at towing. Used them twice and would call…read moreagain!