Poor customer service experience and very poor installation with the trim and caulking…read more I wish I would have gone with someone else.

A spring broke on me garage door, I called at 7:30 am. on a Monday…read more The service tech was here before 11:00 and finished before 12:00. I couldn't ask for quicker or more friendly service. I would recommend these guys for great service.

I had a spring snap on my garage door and, at the same time, the garage door opener was kind of a…read morepain in the butt. When the spring snapped, I couldn't open the door without unplugging and replugging the opener back in. I called Raynor and they were out to my house three hours later and had the spring replaced and the new opener installed within an hour and a half of arrival. Julie was great with customer service and Luke did a great job!

I WISH I HAD CALLED RAYNOR FIRST…read more My garage door would only open the first ten inches and get stuck, i called rockford garage doors and i wish i hadn't the tech they sent out was from "Anytime Garage Door" and they'e going to get a craptastic review after I finish writing this one. Save your money, don't bother calling anyone else. The tech, whose name i forget ( brian?) Showed up and was very friendly and knowledgable. He checked out my door, replaced some broken parts, tightened the door springs, greased the whole thing and was on his way. It only cost me $106.

My garage door springs broke and they did a great job working with my schedule…read more They showed on time and repaired springs without issue plus gave me great maintenance tips. I have their sticker next to my opener and would call them again. Thanks for great job.

I had a new door opener with sensors installed, after one year the unit stopped working…read moreproperly,i.e. would not close and it would take multiple tries to close. Tech from Doortec came by and said it works fine, I sent them the video showing how the door is functioning, got a call back to check sensors and that it is a sensor issue, which they installed!!! I called a different company (Matt's garage doors) and he checked the circuit board and found that the "travel module" was broken, and suggested to me that warranty should cover, but I have to deal with Doortec again, so instead of going back to Doortec and deal with them again, I decided to instal a new unit with Matt. I think they have an issue of inexperienced technician or this is how they do business. Would not recommend them.

If you are female and don't want to deal with a raging contractor, I would advise not to get siding…read morefrom here. I regret trusting them as I thought they did an awesome job with the windows. How they allow livid contractor to talk to paying customers like he does is WILD. I found 2 other women on Nextdoor with similar experiences. I am now worried that siding wasn't properly taped as another one had the city come by to stop them installing. Maybe have a guy friend with you if you want to deal with the hostile siding guy, but his snotty, ragey phone call after I found issues with the installation were uncalled for. He also texted at 9:45PM in an angry tone. I 100% regret going with them, and if you want to walk on eggshells when you find issues and point them out, this is the place for you. Sabrina in the front office is amazing though, she's too good for the place. She didn't gaslight me or made me feel like an issue. Window World was also $6000 more than the 2 other quotes I had, but I was scared to go with smaller companies.

Just had our windows installed. Very happy with their whole process. The sales call was relaxed…read moreand professional. The install went super well. The crew work quickly and professionally. The install looks great and the mess was all cleaned up. All I can say is Thank You to the whole team.

We called Ray and he had to make an adjustment to the chain on our opener. We asked why and he told…read moreus it was not properly installed by the company that installed it. He cleaned and lubed all the other parts. He tested it and it works perfectly. We had him check the other garage door installed.by Levellor and that one was installed correctly.. We will only call Tr County for our service

Outstanding service! I called for service and they told me they would be able to do it on the same…read moreday! They evaluated the system and fixed it the following morning. I'm impressed with how patient they were setting up the MyQ application process for me as I am not the best at technology! Hands down one of the best experiences with service!

I recently had an issue with one of the garage doors on my three-car garage. The door was having…read moredifficulty closing properly and would occasionally reverse direction when it was about 6-8 inches from the floor, leaving it stuck in the open position. After taking a closer look, I noticed several loose track bolts and suspected something wasn't installed correctly. After reading reviews, I contacted Excellence Garage Doors and spoke with Raymond. He listened carefully to my concerns and was able to schedule an appointment for the very next day. Raymond arrived on time as promised and immediately impressed me with his friendly personality and professional demeanor. He performed a thorough inspection of all three garage doors and quickly identified the problem. The lag bolts securing the tracks had been installed incorrectly and were the wrong size. Not only did he correct the issue on the affected door, but he also inspected the remaining garage doors and found several other loose fasteners that needed attention. We decided it would be best to replace all the lag bolts to prevent any future issues. What I appreciated most was that Raymond took the time to explain everything he was doing and why the repairs were necessary. There was never any pressure or upselling--just honest recommendations and quality workmanship. He carefully adjusted the tracks, tightened and replaced hardware where needed, inspected the garage door openers, and made sure every component was operating as it should. By the time he was finished, all of my garage doors were operating smoothly, quietly, and better than they had since I purchased the home. It's easy to see that Raymond takes great pride in his work. His knowledge, attention to detail, and confidence come from years of experience and factory training from leading garage door manufacturers. He went above and beyond what I expected, and his pricing was more than fair for the amount of work performed. If you're looking for an honest, knowledgeable, and dependable garage door company, I highly recommend Excellence Garage Doors. Raymond delivered exceptional customer service, quality workmanship, fair pricing, and an overall outstanding experience. I would not hesitate to call him again for any future garage door repairs or maintenance. 5-Stars!

Excellent service! Courteous, on time and got the job done quick and easy! Will definitely use…read moretheir service again and again !

Unreliable - do not call them! I had used this company before and their tech was great. I called…read morethem this time and scheduled an appointment for Friday between 11-2. At 1:30 they called to move the appt to 3-6pm. At 4:45p they called to reschedule to MONDAY! I had already missed a day of work and couldn't miss another, plus the loss of salary. After some back and forth they scheduled for Sunday 11-2. I rearranged my schedule. At noon on Sunday they called to reschedule to WEDNESDAY! Clearly they over-schedule and seem to not have enough techs to cover the work, nor do they prioritize people who they inconvenience. Do not waste your time.

I asked for an estimate on a new garage door as well as other items, retaining wall etc. He visited…read moreand high balled on the garage door. Didn't even have the courtesy to say he didn't want the job. And I still needed other items fixed, I guess other peoples cash is greener. He said he would email the quote, he did not. I finally hired someone that wanted to take my cash.

One of the cables to my garage door broke, and it wouldn't go up or down when I called State line…read moregarage doors to come out and repair it. When they came, they did the job quickly and properly. I would recommend them to anyone who needs repairs on the garage door. The technicians were polite and knowledgeable.

Simply, the best! Call Mike and he'll take great care of you! He's a nice, honest, and hard working…read moreguy who has been in the door business for over 20 years. Service you can trust for a price you can afford!