We stayed at this hotel because we saw nothing but great reviews, but this hotel was honestly one of the worst hotels we have ever stayed at. First off, one of the elevators is broken so only one elevator was in use for the whole building. The elevator could also only fit 4ish people at a time because it was tiny, so there was multiple times where we had to just wait around for the elevator to even come and then to have enough room to get in. Immediately, we were unimpressed as the room was small and had a weird smell to it. The room felt very dark as the window looked out into the alley or other guest rooms. The bathroom looked nice, but the water temperature in both the shower and sink was either scorching hot or ice cold. It was hard to get a good temperature in it. The toilet was so loud after flushing as it kept bursting water back into the tank bits at a time. Not to mention, the lips on the mirror were a light that could not be turned off, so we always had to make sure we closed the bathroom to go to bed. The bed was the most uncomfortable bed. My husband and I both got terrible sleep and had awful back pain from it. The pillows were as flat as can be. And to top it all off, the AC unit in the room was terrible. It either blasted super cold air or got too hot. We literally could not get it to a normal temperature no matter how much we messed with it. I know it sounds like we were Goldilocks but I swear this hotel was actually just terrible. The only pros were that the staff was friendly, and the theming was cool. But neither could make us book a stay here again. read more

ACME Hotel Chicago, Outset Collection by Hilton - Hotels Near Me - Chicago, Illinois

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I was attending a near by event, so I thought I'd try this new addition to the Hilton brand. Before Hilton took over this property, this used to be a hostel so I was really excited to stay here. This hotel wouldn't be for everyone, however, I had enjoyed the vibe as soon as I entered the main door which is covered with stickers. The registration desk is off to the side. This compact room has a small desk of two computers and offers other sale items. Besides the reception area, the first floor is home to the Westend Bakery and to the Berkshire Lounge. The stairs will lead down to the business center, exercise room and the Bunny Slope room. The fitness room is located behind a chain fence with limited cardio machines, free weights and a punching bag. The Bunny Slope room has a hot tub. My room was located on the 14th floor. On the exterior side of the door, there's a small chalk board which you write messages. The room is very eclectic is the best way to describe the room. As soon as I walked in, there's a table inside of a desk, there isn't a closet but there's an extended hook for items need to be hung up. The bed was very comfortable. The view wasn't the greatest, however, that was okay. The bathroom was a decent size with lips on the wall when the lights are off. Overall, it was a great stay at this unique hotel. read more

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An adequate experience. Rooms are clean but not well kept (chipped paint, etc). Very basic amenities, no lotion in the bathroom, just shampoo, conditioner, and soap. Elevator is painfully slow. I mean painfully. Request a low floor so that you can use the stairs and avoid waiting. read more

I wouldn't stay at this hotel again. My room I choose ahead of time wasn't ready at checkin. The room I got wasn't clean and there are no Hilton Honors perks. read more

ACME hotel is one of those places that is all vibes and less of the basics that a hotel needs for a comfortable stay. For example, the bathroom could have been a bit cleaner (the bottom edge of the mirror, which is frosted glass, had splashes/streaks that had not been cleaned off). The backside of the mirror on the top was a long light bulb covered in about 1/4" of thick fuzzy dust. When my husband and I went to bed around 11pm, it was almost 90 degrees outside. We had the air conditioning on at a comfortable temperature- maybe 68-70 degrees. I woke up a few hours later sweating and thought I was dreaming that the heat was on. It wasn't a dream- the heat WAS on! It was on 73 and neither of us had any idea why. We turned the thermostat off and back on again and that seemed to work. The room was small and a few things a little worn, but otherwise comfortable. We also stayed on the 13th floor, which was a little odd for me since I've never experienced that before. (I'm not superstitious but I'm a little stitious). A good location with an okay price- I would say middle of the road stay overall. read more

ACME Hotel Chicago, Outset Collection by Hilton - Our floor - Hotels Near Me - Chicago, Illinois

This was a last minute booking and I'm so thankful they had a room available. The goods: Location - close to everything. Super walkable to restaurants, shopping, sight seeing Clean - had a double queen with good sized windows (check out my photos for fun surprises), comfy sheets, artsy fartsy decor and color scheme. Although the bathroom didn't have a toilet paper holder, the waterfall ceiling shower thing had great pressure and the lighting was ideal. Robe - hanging there just asking to be worn. And oh so comfy, too. Late night food delivery - front desk was prepared to share the local restaurant establishment that delivered to the hotel late. And I mean late, like 1AM! It made my whole night to be able to order fresh, steamy lasagna in bed after a long travel day. Would definitely stay here again. read more

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This hotel has kind of a cool "Hard Rock hotel" hip vibe, But staying 4 nights, room service NEVER came and cleaned the room. No fresh towels or bed made, the trash can filled up and never emptied. The room AC unit is old, loud and malfunctioning. It would switch between cold and heat in the middle of the night. The front desk staff was rude and condescending when I asked if the jacuzzi worked (it didn't) This place could be a really cool hip place.. but not until there's a staff retraining/overhaul. It's like nobody working there cares. read more

ACME Hotel is a boutique spot located just a few blocks from the Magnificent Mile. There are plenty of excellent restaurants nearby, and there's a Jewel-Osco conveniently on the same block. The room isn't huge but offers a comfortable amount of space. The elevator has a cool rock-and-roll theme, adding a unique touch. However, the lobby is small, and with only one person at the front desk, check-in and check-out can be a bit slow. I came on a work trip and needed a reasonably priced hotel with at least a 3-star rating, and ACME fit the bill perfectly. read more

I came across this hotel by accident and am grateful we had the opportunity to stay in such an interesting spot. I loved the music that was piped into the lobby, elevators and outside the front door. It's a place that definitely has a dark, cozy vibe. The location was incredible, at least for a tourist, as we were walking distance from restaurants, the casino, luxury shopping, river walk and millennium park. Anytime day or night there was action and life outside the front door. You're walking distance from a Trader Joes, and they do not offer coffee or breakfast. There is laundry and a gym for guests. The room has a large smart tv, an Alexa device, and fridge and a radio. Overall clean and quiet. Would definitely return. Knocked off a star because the amenities are few and the room doesn't feel as big as other comparably priced locations. What it lacks in extras, it makes up for in style and vibe. Recommended. read more

ACME Hotel Chicago, Outset Collection by Hilton - Hotels Near Me - Chicago, Illinois

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Terrible booking experience. Made reservation by mistake on Hilton app as this is my first time using the app and not familiar with the final submission steps. Messaged the property asking about whether cancellation is free. They canceled it outright without me explicating asking for cancellation and charged me one night. Called both the hotel front deck and Hilton with no result. The front desk is cold and doesn't want to take any effort to provide a solution. read more

This hotel is very close to most everything in Chicago, but especially the river north neighborhood. A lot of amazing restaurants less than a 10min walk like Giordano's and Lou Malnati's. The room itself was very clean and spacious. Beds were comfortable and the thermostat is fully adjustable. The theme of the hotel is a funky, rock-grunge vibe. I stayed for three nights during the week and it was overall a great stay. I had to give a noise complaint on my 2nd night because the neighbors who had just moved in were very loud and the wall was thin. But, the front desk staff promptly moved me to another room. Quick and easy move that allowed me to get enough rest for work the next morning. read more

A perfectly accommodating hotel if you're looking for a place to stay in the area! Very clean and the staff is extremely friendly and helpful especially Jerome! Right in the center of all city living and nightlife. Only steps away from restaurants, bars and right across the street from the casino. The hotel bar is aesthetically pleasing and makes a great espresso martini! Would definitely stay again if I were to return to Chicago! read more

This was one of the dirtiest hotels I have ever stayed at especially at the price point. Carpets, sink, bathroom countertops, nightstand, desk in room were all dirty. They have music blaring at the front door and I am guessing to keep the homeless on the same block away. I stayed 3 nights and no one ever cleaned my room. read more

I gave this hotel a 5 star since it's perfectly central to a bunch of great restaurants, bars, shops, and casino. I'd stay here again and would recommend it to anyone wanting to stay downtown. read more

I very rarely leave 5 star reviews for hotels, but I just simply could t find anything wrong with this cute, hip, conveniently located and extremely affordable hotel right smack in the middle of everything. Super friendly staff, small, but well designed room, parking next door for $40 was very reasonable. Hip/chic/industrial feel with really cool music in the elevators. A small bakery on site as well as an upscale bar. Would definitely recommend!! read more

Had a great stay at this creative music oriented hotel! Gabby and Jennifer at the front desk were incredibly helpful and kind! Looking forward to staying here in the future. read more

ACME Hotel Chicago, Outset Collection by Hilton - Hotels Near Me - Chicago, Illinois

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Location is great, super walkable and good proximity to everything you could need. I arrived around 10 on a Saturday night and check in was a breeze. They don't do much other than take your payment (I booked pay at hotel through Hotels.com). Staff wasn't unfriendly but they also weren't friendly. The doors you enter also lead to a bad which seemed very popular Saturday night but wasn't too crazy any of the other nights. The room was decent, especially for a cheaper option in the area. The bed wasn't amazing but not the worst hotel bed I've ever experienced. The bathroom was fun, with the light up lips on the mirror and a really good shower that got nice and hot. No complications with checkout, they have a key box at the front desk for sustainability. read more

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Our stay at Acme hotel was amazing! We were warmly greeted by the best receptionist Jerome who made us feel comfortable and provided us with some tips for getting around the city. He shared some good places to visit during our time in Chicago and none of them disappointed. The location is PRIME for exploring downtown. The Berkshire room downstairs is perfect to get the date night started and the vibes and aesthetic of the hotel made us feel like a part of the city. Acme and Jerome were very hospitable and left us with the impression that we'd always have a reliable hotel to come back to. 100/10 recommend! Thank you Jerome! read more

Greatly enjoyed our stay here for a weekend in Chicago. Located conveniently in the River North area and next to a lot of restaurants. The facility was beautiful and well maintained with a jazzy look read more

The management of this hotel is questionable. The first night I got in I told the front desk that my room smelled like rotten eggs. They moved my room but dismissed it and said they would check it out tomorrow. I requested that they check it out that night as a rotten egg smell could indicate a gas leak. The next night I could not get into my room. When I went to the front desk they issued me a new room key without asking for my name or any identification. Not safe! read more

I checked into the Acme hotel today. I have to say, I was mildly annoyed after checking in that I waited almost 5 minutes for an elevator because only one of them was working. Just a couple of hours later, I was leaving to meet a friend and neither the up or down button on my floor would light up. I walked down 9 flights of stairs (thankfully my Lyft waited for me). Upon returning to the hotel the two reception staff were parked at the desk behind a plexiglass sheild and it wasn't until I got to the elevators that I saw the out of order signs. Nine flights of stairs back to my room and I'm exhausted. Side-note, the ONLY out of order signs are posted on the first floor. I hope to amend or re-write this review after I check out, but we'll see if my stay gets better from here. read more

Yes, aside from the room being spacious and clean and a perfect location, the staff are super amazing. Michael the concierge went and spoke to the policeman to let us through, and if anyone is familiar with the mag mile light festival you'll understand our desperation being stuck in traffic and absolutely no where to go. He went well beyond his call of duty and made it happen. Forever grateful! read more

Id love to say i give this hotel a 5 star rating! i absolutely enjoyed my time there, to the food and great things around. i want to give a special shout out to michael at the front desk, he made our time there the best! ill be back there a 100%! read more

Full disclosure, I did book here with a third party company, but I had a really lovely stay here recently. I was staying for business and just needed a place to crash. Right from the beginning I was impressed with the decor. The music, the lighting, and the record labels in the elevators were memorable. The people at the front desk were so kind and I even met one of their young daughters who was absolutely adorable. The room was small but fully furnished, the bed was very comfortable, and the shower had amazing pressure. I loved the chalkboards on the door to write little messages and the lip light in the bathroom was a perfect nightlight. There is a coffee shop attached to the first floor with delicious pastries and very strong cold brew. I appreciated the proximity to everything downtown including the L and the buses. It was quiet for being on a bustling street. Overall very happy with my stay and would certainly stay again. read more

We have stayed at the Acme Hotel a couple times now, about the same experience each time. Rooms are very simple, has all the basics including WiFi(super fast by the way). The beds and pillows were comfortable. A couple annoying things though, the doors are pretty thin and a lot of sound comes through. Also the T.V.'s remote doesn't work. It wouldn't let us navigate through Netflix. On the upside, we usually can get a good price on a night also there's a parking garage right next door and the last thing, there's an awesome bar just off the lobby. read more

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This hotel is an odd combination of great and sometimes frustrating. First, the great: the decor is fun and has a retro feel, and is refreshingly different from the usual chain hotels. Staff are friendly and responsive. The hotel also has amenities such as laundry that do not exist at other downtown properties. The location is excellent and is easy walking distance to the CTA Red Line. Plenty of restaurants and shopping nearby, including a grocery store less than a block away. Now the frustrating: the rooms and some parts of the hotel itself are odd. The HVAC unit is mounted almost directly under the ceiling, which at least for me meant air blasting in my face most of the night (the mismatched paint near the ceiling - see photo - suggests I'm not the only one who might have had this happened). The illuminated lips in the bathroom cannot be turned off and shine rather brightly at night (also see photo), meaning you'll need to either shut the bathroom door or deal with extra light. The view from my room was a brick wall and little natural light comes through the window. Rooms also have poor insulation. This matters quite a bit for this hotel since there is a casino across the street that operates 24 hours a day, and there seem to be quite a few late night guests. For example, as I write this review, there is a room down the hall from me that I have heard repeated knocking on doors for two nights in a row at 11:30pm, and talking in the hallway or rooms near you might as well be taking place right in your room. If you're looking for a night on the town, this could be your spot. If you're looking for a quiet night's sleep, this is not your hotel. Overall, this hotel is a step up from most economy brands, but is not at the level of other quality independent hotels or large chains. read more

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This was an awesome little hotel for our last minute weekend trip to Chicago. The hotel has a very unique aesthetic, bar, and bakery on sight. The room we booked was a bit small compared to the many other hotels we've stayed at in Chicago, but it's extremely functional and gives a sort of European vibe. The TV was huge, bigger than we've had in other Chicago hotels, there are hangers to hang only a few clothes out in the open, and a couple of drawers, as well as a little table and seating to enjoy. The bathrooms have been updated and have a cool vibe with a red lipstick nightlight when the light is off. The hotel is very much centered around music so you can hear music playing around the lobby and outside, as well as showcases and features of vinyl albums on the walls of the elevators. While there is music downstairs and a bustling nightlife, we found the room to be very comfortable and quiet. You can hear guests in the hall, but nothing anymore different than any other hotel. I wished we had a coffee maker in the room but it's not something they offer, and instead you're recommended to purchase a coffee at the bakery downstairs though they did not have drip decaf available (which is why I brought my own thinking we'd have a coffee maker as my heart can't handle the caffeine anymore.) they currently have advertised in the FAQ of their website that they will bring you a complimentary jug of coffee in the morning, and we asked about this but it seems like the website is out of date as this was not true. we did have a cool little mini fridge though. I believe the website has a few errors on it as they have some photos uploaded of what looks to be a lodge that are clearly not this location. We did not have room service either. The price of the hotel is one of the most affordable I've ever paid, so while the coffee was a set back and there is no room service, we can't complain too much as it was totally budget friendly and in a great location in the city! read more

ACME Hotel Chicago, Outset Collection by Hilton - Bar at the hotel from the second floor private balcony area - Hotels Near Me - Chicago, Illinois

I love this place! So good. Location is amazing. Staff are all very very good. You cant beat it. Funky lobby. Cool rooms. Awesome options around it for food and drink. Highly recommend. Very very cool spot. read more

Interesting little hotel! Great location for sure. Do yourself a favor and call for parking directions though! Staff was great! We got to keep the room keys because we liked them so much lol. I will say, everything is tight. The elevator is small and probably shouldn't hold more than 2-3 people, especially with luggage. It was also very slow, and only one of the two was working. The hallways were on the narrow side as well, and pretty dark, overall, it was a somewhat spooky atmosphere. Maybe on purpose because it was Halloween weekend. Our room, on the other hand, was bright and airy. It was surprisingly quiet in the room! We definitely got a good night's rest. The bed were very firm, and we had plenty of outlets to charge phones. We also had two fridges, but for some reason no coffee maker. I didn't see free coffee in the lobby, but there's a bakery across from the lobby, so it was fine. We had an enjoyable stay. read more

Fun boutique hotel in a great location! Lots of quirky touches add to the charm. And LOVE a hotel with no carpet in the rooms (ick!) Bakery and bar on main level for extra convenience read more

A very hip and trendy place with lots of character! Highly rated by Conde Nast a couple of years ago, so I was excited to book a room. We stayed here for one night in July (a Saturday) while attending a wedding in the city. I missed the boat on booking a room at the hotel(s) the bride and groom recommended, so thus began my search for another hotel in the same area with availability. Acme Hotel popped up on Hotels.com. Easy to book. We ended up with a Queen room, which was fine for us. Paid roughly the same price we would have at the Marriott or Holiday Inn. We were able to check-in around 1pm instead of 3pm. The wedding was at 4pm, so we were thankful for getting in early. As a previous review mentioned, customer service wasn't unfriendly, but not overly friendly either. You do have to charm them and win them over - which my husband is very good at. :) Check-in staff did tell us about coffee delivery the next morning if we wanted it. We checked in and got our room keys, then went back to the parking garage to get our luggage. This ended up being slightly inconvenient. More on that at the end of my review. Elevator: There are so many floors and the elevator is slow and small. Plan to get cozy if you're sharing, or wait a while for the next elevator if you don't want to share a small space. The albums that line the elevator are amazing!! If you're a fan of classic rock, you'll recognize a lot of them. Music in the elevator begins when you start moving. There's a sound bar installed near the ceiling (if I'm remembering correctly). Our room was very cozy and clean. There was a fridge, safe, robe, ironing board and iron. I was bummed to see that there weren't any snacks. Previous reviews showcased the snacks and stocked fridges full of beverages, but none of that was available in our room. Not sure if it's because we were in a Queen, or maybe they had just eliminated this service altogether. We would have spent some $$ had there been options. Bed was comfortable. Furniture, like the nightstands, were a little rough looking. I loved the mix of older and contemporary furnishings. The bathroom might be one of my favorites ever. Thermostat on the wall for a/c and heat control. We appreciated that we could actually open the windows in the hotel room. It was unseasonably cool on this Saturday in July. We did hear some noise from adjacent rooms, but nothing to complain about. The bar was popping on Saturday when we got back from the wedding. We didn't check it out, but maybe would have pre-wedding had it been open. Really wish the attached cafe was open. This would have been incredibly convenient. No security measures in place at Acme. When we got back to the hotel around 11pm, we took the elevator right up to our room without being asked to swipe our access card or anything. Being in a heavily populated major city, and given the obstructed view of the front desk in relation to the elevator, I think hotel guests should be limited to only going to floors that they're staying on. Non-guests shouldn't be allowed on the elevators at all. If there is some safety protocol in place, I missed it. Check out on Sunday morning was easy. Our parking was validated so we only had to pay $30 instead of $50. The stairwell of the parking garage comes out right next to the front of the hotel, but you have to walk around the block to get back to you car. You also have to pay your parking fees in the elevator lobby of the Hilton (I think it was). Acme doesn't offer a way for you to pay parking before you leave, nor is Acme connected to the nearest parking garage in any way. If you have to park a car while staying at the hotel, I don't recommend using it until you're ready to leave. Not convenient. If you're looking for affordability, character and something in the heart of Chicago, definitely give Acme a try. read more

These are the largest hotel rooms I've seen in Chicago! Each of them had a very personal touch with the handprints on the walls above the beds, or though red lipstick on the mirrors in the bathroom. I was here for a bachelorette party, and we had more than enough room for everybody! The prices were affordable, especially for Chicago. Still on the pricey side, but definitely better than surrounding hotel options. Would definitely go back if I have future events in downtown chicago! read more

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My now-husband and I have stayed at ACME for staycations several times, and it's even where we got engaged! So, of course, I'm partial to this amazing Chicago hotel. We love staying here for the atmosphere, great customer service and location. Those visiting our amazing city will find the ACME to be a perfect platform for myriad excursions in the River North neighborhood and beyond. read more

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My little family of 4 (me, hubs, and our two pups) had a great stay at ACME Hotel. We were able to check in early and they upgraded our room from standard king to city view queen. We squeezed into the tiny elevator and made our way up to our room. Unfortunately, we were sandwiched between two birthday parties and they were loud as hell. Not only were they screaming and blasting music, they were also freaking our dogs out, who were already uneasy due to their first time being in a big city. It seemed like it was going to be a big hassle for everyone involved so I decided to ask if we could switch rooms. I went downstairs to ask the front desk, stating that we were between two birthday parties and while I didn't have a problem with them celebrating how they want, I was concerned that our dogs would disturb people since our corgi has a VERY loud bark. I asked to be relocated to a floor without much foot traffic to minimize noise both inside and outside our rooms. The lady at the front desk seemed to appreciate that we were trying to prevent ourselves from being nuisances to other guests and she moved us one floor down. The room was WAY nicer than our other room and nice and quiet! The view was great too. We were also a very nice distance away from the stairwell and the elevator so getting around wasn't too terrible. The staff was great throughout the whole process as well! There was an extra $50 pet fee for the entire stay, which is a deal from my experience traveling with pets. Two things to mention: 1) pre-book your parking through Spothero if you want slightly-less-painful parking process. There are no in/out privileges though, so you will have to figure something else out if you want to get around. But it's Chicago, so you already know you can get anywhere using public transit :) 2) If you are traveling with dogs, there are not a lot of places to let them out to go potty. When you leave the hotel, hang a right and go around the corner by Uno. There are a few trees there with mulch that are good for pups to do their business. read more

ACME Hotel Chicago, Outset Collection by Hilton - We're enjoying our stay at the ACME Hotel! - Hotels Near Me - Chicago, Illinois

Delightful boutique hotel in the midst of busy downtown Chicago. Great staff got us to a fun tacos bar scene after we had a drink inside this very cool hotel. The hotel bar is chic and grovey read more

ACME Hotel Chicago, Outset Collection by Hilton - Our entry - Hotels Near Me - Chicago, Illinois

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I enjoyed my stay. This is not a Holiday Inn or any other chain- it's different, which is why I like it. Comfy rooms, great shower, Each room has Alexa to help with music or order a thermos of coffee in the morn. read more

Quick: Clean, unique and colorful atmosphere. The character of the hotel, service and location are all top notch. Pros: Close to many of the hot spots. Cute rooms, built in fridge drink choices are reasonably priced, lots of sass, fairly quiet, clean, bar/lounge downstairs Cons: NONE Loved our stay here. This hotel is clean, quaint, fun, well located and reasonably priced. The beverage fridge had water and sodas for $2 and beers for $5, which is far more reasonably priced than anywhere I've stayed in Vegas. The decor is cute, the room is tight for more than 2, but perfect otherwise. Everything feels plush and full of character. Would def stay again and again. read more

We stayed at the Acme Hotel two years ago and loved the location and the uniqueness of the hotel/rooms/experience. This time around was no different! We had an issue one of the nights with some loud noises from a neighboring room so we called downstairs and spoke with Danny. He was totally awesome and quick to make our experience better ASAP. He took care of us and for the inconvenience he even upgraded us to a bigger room on another floor! Some hotels and staff would just apologize and leave it at that 'there's nothing we can do' type of mentality but Danny really stepped it up there for us!! I would definitely recommend Acme Hotel for a great stay in downtown Chicago. Great service, clean hotel and feiendly staff! read more

Clean small room, very affordable. Great location. Nice front desk and no issues checking in or out.

The location of the hotel was great and our very late at night check-in worked out just fine, even though they keep the front door locked at night and access is granted only after ringing the bell. We fortunately only waited a couple moments before being let in. It was cold in November! The elevator to our floor was right next to the lobby and it was decorated with music albums, which were really fun. The entire vibe of the place (the music, art in the halls and walls, and the chalkboards on doors), was all very unique, but gave me a familiar feeling of nostalgia. Our room was clean, but it was really, really small. But not like we had to spend much time in there - we were on vacation to explore, which is what we did most of the time we were there. Helpful suggestions from the front desk were appreciated, as was the bar within the hotel's building for drinks at night, and the coffee shop next to it for drinks in the morning. The being the smallest room I've ever stayed in is noteworthy, but nothing else really to complain about. The girl at the front desk who checked us out on our departure wasnt' all that friendly, but the guy at check in had enough personality to make up for that. He was really nice! Side note: front desk will hold your bags while you wander after checking out if you are catching a late flight; they ask for tips but there's no charge. Since we walked the bags back on our own, and placed them in a back area by the bar, I wasnt' really sure what the tip was for. Isn't keeping them safe just part of the territory? But perhaps that chore was why our interaction upon leaving wasn't the warmest. Had a great time in Chicago; had a great time staying here; and I'd definitely book here again in we were in the same neighborhood on our next visit. read more