Great place to take your car for service I go there all the time and the price is rightread more

My car parts be a struggle to find sometimes. Went to two places before I was told to go to Felito…read more& brothers. When I got there he immediately checked on the car and my parts came within ten minutes after he had ordered them. Wish I had just went to them in the beginning.

I would not take my car to any other mechanic other than Jim. Jim is very honest, friendly…read moreprofessional reliable and affordable he fixed a very bad coolant leak for me and he also made recommendations for other issues that I had with my car. I am very happy with the service and I would highly recommend Jim, they are conveniently located right off of Route 15 in Dover and they also have a towing service available.

Great shop and fast service. Everyone was very nice and they exceeded my expectations.read more

I've taken my car to Joe's Collision Center twice. The first time was to repair deep scratches and…read moredents to the side of the car and the second was to repair front end damage to my dodge charger. He and his team ordered parts and took care of my repairs in little time. I got the car back in about 2-3 days and it looked good as new. Very professional in the way they handle business and professional quality paint and repairs. Not only was the service great, but Joe's quote was also lower than the other body shops i checked out. I'd recommend Joe's Auto Collision to anyone.

I have had my Honda Pilot Services here a couple of times a year for basic stuff many years ago…read morewhen Dave was the owner. The experience has been consistent up until last year. My guess is Dave is fishing somewhere in Florida. Oil changes, tires and batteries even a mouse that got clobbered in the AC fan (yeah that happened in Philly). Prices were always good and the customer service excellent up until my last service. I had a radiator replacement in 2018 and needed inspection and it was like bizzaro-world the last time. This is a mechanic business right? So a couple of basic things: 1. Commit to complete the job at a specific time and date and deliver on that commitment. 2. Don't explain how busy you are and not be able to figure out when the job will be done. 3. No matter what please do call the customer if you commit to complete the job the same day and cannot, for whatever reason. 4. Free oil change next time is rarely ever a remediation for whatever inconvenience customer has experienced. 5. When customer calls the next day expecting answers on when the car will be ready don't ask the customer when would they would like to get the car if you already missed agreed time and it's still not done. Clearly it's not about when the customer wants it. 6. When unhooking the battery please do connect backup battery to not lose driving data for emissions test and radio code. (Yes I have the radio code) Then tell me to come back tomorrow for the inspection after driving it for 100 miles. 7. Don't leave the backup battery in the back of clients vehicle. Yes the one you didn't use in 6 above. The two most positive things I can say is the job was done finally and the car is running fine. That and the price was competitive! If it wasn't for these two points it would be 2 stars.

I've been bringing my cars to Henry at Rose City Repair for 20-years. Great prices, great work,…read moreand even more important...very honest!!!

Service gives inaccurate information and service wait times. I had to come back THREE times for the…read moresame issue with my car that was minor. I was told it would be an hour wait and ended up being over 2 hours. Unreliable.

I wish I could give them six stars. A few weeks ago I was delivering a VW across the country for a…read morerelative. At my first pit stop, I came back to find that the car wouldn't open for me. In a panic, I called the closest VW dealer, which was Trend Motors. John Lindstrom, a manager there, talked me through the process of getting into the car (I had no idea that there was a hidden keyhole on VWs), and when the car then successfully started he concluded that the problem was a dying/dead battery in the key fob. I drove straight to Trend's facility where John immediately replaced the fob battery and sent me on my way with a smile and no charge. Honestly, the next time I'm in the market for a new car, this location will be at the top of the list for me. If VW has some sort of service award for its workers, I hereby nominate John and his team. Thanks to all of them.

I went in for a quote and was very pleased by Jayson who couldn't have been nicer. He told me to…read morecall or come back if I had any questions. I went back the following Friday to book the appointment, but had a simple question about the front spoiler. I was received by a different, older, unfriendly man. I was told Jayson was in the back, too busy and he couldn't get him. Furthermore, this man couldn't help me because he didn't write the initial quote up. The worst part is, he told me I should know better than to come in on a Friday because that is when all cars are being picked up and they are too busy to discuss anything with me. He was extremely rude and frazzled. I was the only person in the waiting area at the time and told him I was not in a rush. I explained that I wasn't in the auto body business and could not have known that Friday's were a bad day to ask a question. If he was nicer, I would have gladly came back on a better day. Needless to say, I went elsewhere and they lost my business for ever. I was beyond blown away how someone in a customer service business could treat someone so poorly. If one person can't handle the front desk on a Friday, then perhaps they should higher someone else.

Jason and the staff at Community Collision were great to work with. I walked into their shop Monday…read moreafternoon asking for a front drivers side fender liner and attachment clips. Jason immediately went outside and wrote down my vehicles information and returned to his computer. I was there for no more than fifteen minutes and Jason said he located the part and would call me when it was in. He stated total time spent would be no more than twenty minutes. Jason called me yesterday morning stating the part was in. I drove to the shop and the install was started immediately. Total time spent twenty minutes. Thank you Jason. Excellent customer service and pricing! Definitely recommend this shop.

I was so excited to have a Hyundai dealership back in Hackettstown and that it was affiliated with…read moreDenville Towne Hyundai. We've had good experiences with Towne, up until this purchase. While this most recent purchase started off horribly bad, all mistakes were corrected and our relationship has been restored. Ben made sure to treat us great after all. That's most important. Here is why my rating is lower than a 5 Star: Initially, everyone was friendly enough, but I'm not looking for friends. We expect to do business in a pleasant environment with people who give me straight, honest, accurate information the first time and I want the fairest price the first time. I am not interested in playing games when purchasing a car. When shopping at Towne Hyundai of Hackettstown BE PREPARED TO HAGGLE! Straight-forward pricing is no longer in vogue, I was told. I wasn't prepared for this. When we arrived, we were greeted by 3 different people. We were given their names but not their roles. As we later figured out, one was the receptionist, one was the Internet sales rep (I initially thought she was the GM), and another ended up being our sales rep. This was a confusing start. Every question we asked was answered with 2 opposing responses. I expected better. I am not sure if it was lack of knowledge, but every question and offer was flim flammed. Towne Hyundai of Hackettstown uses the old fashioned sales technique of 'let me check w/my manager'. While I understand this is how the dealership chooses to run their business, I found it off-putting. The questions we asked were direct and were about: *financing/rebates. We were initially told we were given the cash price and no further incentives were available. Then we were told if you finance, there is a $1000 rebate, which is great. Although, we were NOT told that the interest rate jumps to 6.69% up from ~3% APR. Information was never complete or 100% accurate. *trade-in value of our 2011 Hyundai. Initially we were offered $750. Then it went up to $1250 when we declined the initial offer. Give me your best offer first. Playing games. *early pay-off of the financing. Initially we were told there is no penalty for early pay off in the state of NJ. Then, we were told that we need to make the first 4 payments (October, November, December, January) on the loan before paying off the loan, without explaining the rationale. It was worded as though waiting until 4 payments are made was a requirement. As we later learned, this is to ensure the dealership gets reimbursed for their incentive that was extended to the customer, which I understand. However, this boils down to costing real dollars for the customer. Conflicting and incomplete information. *cost of extended warranties. Initially, we were presented 4 options for extended warranties. When we declined all extended warranties, we were asked if one stood out that we may be considering as the finance representative would then check for any available coupons to lower the initial price. Why not offer the best price from the start. More games. *body damage. The car was delivered to us with body damage and residual glue. When we returned the car within an hour, it was suggested that we damaged the car. Offensive, condescending. Very careless Not one answer was accurate and or complete the first time we asked. Give me straight and honest answers the first time I ask a question. We attempted to return the car and cancel the deal and we were told this is not an option. We expressed our disappointment with how we were treated. GM Ben asked us if we ever bought a new car before (condescending). Yes, I've only ever purchased new cars. This is our 3rd Towne Hyundai new purchase alone. We were also told "thats all part of being in the car business. We negotiate everything.". Once Ben realized we are, infact, reasonable people and that we were treated very poorly, his demeanor changed and he was willing to right the wrongs. Btw...The music is too loud and not at all conducive to conducting business. I'm not there to "club".

Purchased a certified 2023 Hyundai Tucson from Towne Hyundai in Hackettstown NJ…read more Sales was ok. Took forever to purchase the vehicle and I was the only customer in there. Come to realize after purchasing, that they fraudulently overcharged me thousands of dollars beyond the agreed sale price. They never gave me a copy of the sales invoice sticker that was on the car and quickly removed the listing from their website. Tried to deal with the General Manager Rafael several times but he refused to even speak with me on the matter. Additionally, the vehicle experienced quite a number of mechanical issues that they also refused to resolve. The vehicle was supposed to be certified but they never gave me any paperwork on it. Angela from finance and Rafael worked together to commit fraud against me. Imagine how many people they do this to on a daily basis. Please avoid this dealership so you don't have to go through what I have.

Dargnt towing seemed like a reliable and solid company in the beginning. The owner came to tow one…read moreof our cars that was having air suspension issues. He was dispatched through Agero by our insurance company. I specifically noted on the Agero tow request, that the car would require a flat bed that could handle a vehicle low to the ground. This type of car can not be towed just from the front. The owner arrived with a pickup truck that had only the front tow bar. I voiced my concerns and he was fully aware of the type of car. He told me it would be fine with rear dollies. As he pulled out of our driveway, I heard a crack and saw a large piece of the lower plastic underbody panel protection fall off. I drove straight to our mechanic behind him, who also saw him pull in and watched him unload. Due to the vehicle being too low, the tow driver had to use wood blocks to prop the front up and even rocks get it off the tow bar. Brian, our driver, who happens to also own Dargnt, told me to send an estimate and it would be taken care of. He seemed like a stand up and forthright person. Since the day I sent the estimate he has disappeared for months. His chosen method of securing the car broke not only the front underbody panel, but also the mid underbody panel, both mud flaps and the side protection panels. We are now filing a complaint against Dargnt with both our insurance and Agero, as well as sending all pictures taken by both my mechanic and myself while the car was hooked up to his truck. If you are using this tow company through a third party beware! We had planned to use Dargnt after our first interaction to transport our other seasonal cars. We will never use this company again.

My car broke down and they were very quick and reliable. Also very friendly and affordable.read more