Don't know if this is related to this specific location, but the agent who answered the phone when…read moreI called was not an above and beyond customer service driven. I committed to return the car on Saturday at 1400 EST, as shown in my agreement with Avis. I was not notified that the business closes at 1200, so I got charged 2 extra days upon returning the car. I am not sure why I don't learn my lesson and use Enterprise? Been using them successfully for years without any issue

First booked a pickup. Everything good so far...When everything signed, paid and let out the door…read more(still good) but then she showed me a suv?? I was like whhaaat.....The owner did not honor my booking for a pickup instead. Reminder...I had taken the train to this place. Left me stranded told they would honor the price but not the unlimited mileage. Was told 49 cents a mile??? that would have been a 100 dollars more. Did not offer to send me to another place had to walk to the library. Not that far but I am disabled and really can't walk that far. Anyways...From the library I went online and booked on enterprise. Same website and for a pickup(same basic price)and the miles were 150 free. perfect so I would go just a little bit over. Did I mention enterprise picked me up from where I was and they said they get a laugh from people they actually pick up from avis and take their business. Next time I'll fork over the extra 2 or 3 dollars and go with enterprise.

purchased my 2025 Outback Limited from Lisa DeLuca & Carlos Inoa. it was an excellent experience…read more Very happ with my car buying experienc.

I will start this review by noting that I would rate the Service Department as a 4/5.... That's…read morewhere my rating changes. I went into the dealership to buyout a vehicle coming off lease. The vehicle was not originally leased at this dealership. I brought a bank check to cover the residual and state taxes. The sales person was preparing the final paperwork and then the GM and Finance MGR got involved. The Finance manager walked over and said that we will need to pay them an additional $7000+ to purchase an extended warranty, new plates and registration. I was prepared in advance with the price of a warranty. The GM and Finance mgr were trying to tell us that they need to make a profit and they have liability selling us our own car. This is not a true statement, I checked the internet and the dealership does not have any liability selling us our own vehicle. At one point we actually walked out and told them we were going to the dealer we leased the car from to finalize the deal. The GM came out after us to try and save the transaction. How desperate and pathetic can they be... He promised us that he would work with us to make us happy. He then brought us into his office to show his computer screen. The documentation fee was $999. I asked him how come it was so high considering they have spent 20 minutes with us. He told us that its customary for the industry. He said its even higher in NY. At that point he actually told us to leave since he knew that his payday with us was going nowhere. The end of the month is Saturday and a typical dealership would be busy finalizing transactions. This place was empty, no action. Seems as if they were hoping to hit a home run with us. I would NEVER recommend this dealership to buy or lease a car. Drive 25-50 miles and go to one of the larger dealers.

Based on seeing numerous excellent reviews of this place on different auto search web sites and the…read morefact Quickway had the exact make/model/features of the Expedition I was searching for, I decided to make my first foray into New Jersey for a used car, coming from PA. I got a great Expedition in outstanding condition, at a fair price [Carfax said it was $2G less than average price]. And I got a fair return on my Honda CRV trade-in. Despite this place being a very small dealer with no service facilities, they seem to get good vehicles and offer them up at good prices. I worked with Mike and also interacted with Art, the owner. Both were great to work with, no pressure, were patient and personable, and answered all my questions. And my mechanic just went over the vehicle I bought and gave it a total thumbs up on its mechanical condition. I'm stoked I got the vehicle I wanted in great shape, with a minimum of time and hassle. I was in and out of there in just a few hours. The whole buying experience was first rate and I would recommend checking this place out for your next used car. It was well worth the drive over the river. BTW, not sure where the San Francisco associated with my name came from. I'm in PA.

CROOKS!!!!!! stay away stay away. purchased a car 3 months ago come to find out it needs a tranny…read morerebuild and 12k worth of work that when i called and spoke to Art had zero information to provide me with as well as telling me the vehicle never underwent a pre delivery inspection of ANY kind mechanically. once i started asking too many questions Art didnt like it very much and yelled and cursed me on the phone and told me to go get a F lawyer. now i paid 10k for a car that doesnt drive and needs 12k worth of work. CROOKS!!!!!!!!! STAY AWAY!!!!!!!!!!

Nick in sales did an Amazing job on our new purchase of our 2026 Kia Sportage from start to finish…read moresuch an easy process. The dealership has a great atmosphere and friendly staff. They got me where I needed to be so I would be comfortable with my payments and never had to go back and forth on price. I would absolutely recommend Nick and the team to anyone I know. Such a great experience.

We released two vehicles from this dealership. It was difficult to get answers about what each…read morevehicle had in it when we asked the question. The sales person would say it has everything which is not what we wanted here. I'm sure we could've looked at the window sticker, but it was the salesman's responsibility to know about the vehicle The other thing is the final price of the lease vehicle became outrageous and we almost thought of canceling it when we went into the finance office to try to be oversold on other things we didn't need. My wife is not interested in going anywhere else as a result I perceive we excepted a very bad deal from a very slick sales person. They were courteous. They were nice, but I also believe these are the type of people that get car salesman a bad name so once the lease is up, we will not be returning to the dealership other than to drop off the cars.

Service department had my 2025 Silverado EV since March 18 2026 for a battery swap. I picked it…read moreup on June 10th. They had my car for 84 days and it still is not repaired right. Communication was lacking. I got one email in that entire time. I had to physically drive to service department to get updates only to be told truck was not ready. It's been six days since since I picked up the truck. On that day, I drove by the dealership and discovered my truck was "fixed". I told the service manager Matt that I would pick up my truck in 2 hours and he said he need to finish the paperwork anyway. I went to the dealership and was told my repair sheet would be emailed to me. It's been 6 days and still nothing, nada, zilch on the repair sheet. After I picked the truck up I noticed that there was 99 additional miles on the vehicle. To make matters worse, the "repair" disconnected the use of OnStar and I cannot use Google Maps or any application that requires the use of OnStar. I also cannot use wireless updates on my own driveway. Contacted the 800 number for OnStar and they told me to bring it back to the dealer for the fix. Needless to say, because of this incompetence, I will never go to Motion Chevrolet for anything, including service, buying or leasing a new or used car.

Last Saturday the 13th we went to look at a Chevy Trax. When we walked into the show room there was…read moreone person at his desk. He looked at us and then went back to what he was doing. We stood there by him for about ten minutes and nothing we left I guess no one wanted to sell a car that day. The following Saturday we went to Schumacher in Denville and bought a trailblazer which had more features I was looking for.

I have been taking my vehicles to John Johnson Dodge for many years. I have Jeep Liberty, Dodge…read moreCaravan, Chrysler Town and Country, Chrysler 300S, Dodge Avenger and recently Chrysler Pacifica. The service department is exceptional and trust worthy. Anne who oversees the service center and Courtney go out of their way to do a great job. They are busy for sure but it's worth the time to bring your vehicle service needs to them if you want the problem fixed and want a trust worthy repair shop. Always have good experience with the service advisors Brianne and Andy who are very knowledgeable and friendly. I highly recommend John Johnson

I have never been more disgusted with a dealership experience than I have been with Johnson Dodge…read more I brought my 2022 Jeep Grand Wagoneer in for a suspension issue and what followed was months of frustration, excuses, and wasted time. My vehicle spent over three months at the dealership, and despite multiple repair attempts, it was returned to me with the exact same issue it was originally brought in for. Even worse, it now has additional warning messages and problems that were not present before. As a customer, I was repeatedly assured that the problem had been diagnosed and repaired, only to find out that nothing had actually been resolved. After being without my vehicle for months, rearranging family plans, and dealing with constant inconvenience, I expected accountability and a genuine effort to make things right. Instead, I was met with poor communication and what felt like complete indifference to the hardship this situation caused. I am a father of four. Reliable transportation is not a luxury for my family--it is a necessity. The amount of stress and disruption this experience created was completely unacceptable. To add insult to injury, after all of this time and inconvenience, the dealership's offer to resolve the situation showed little regard for what my family and I had endured. What disgusts me most is that after months in their possession and countless opportunities to correct the problem, I was handed back a vehicle with the same unresolved issue and expected to accept it. That is not customer service. That is not standing behind your work. I trusted Johnson Dodge to do the right thing. Unfortunately, they completely failed to meet even the most basic expectations. Based on my experience, I would strongly caution anyone considering doing business with this dealership.

Alan is one of the most condescending individuals on the planet. Zero personality or bedside…read moremanner. He wouldn't even speak further about pricing considering the truck we were looking at wound up being a piece of crap. If you want a used car, buy a bike from Walmart before talking to these clowns!

Where do I begin? My husband and I were in need of a vehicle. We were on our way to the Honda…read moredealership but we stopped by John Johnson Select Used Cars. Tony Moretti greeted us in the parking lot as we were looking at a Jeep Cherokee. We decided to buy it and were informed the vehicle had an oil change and was maintenanced. When we test drove the car, I noticed only one key. I inquired about the second and Tony said that it was probably available but they wouldn't have it until the plates came in. He told us if they didn't, they would cut us a new one. Ok, no problem! Tony completed the lease agreement at their used lot and fortunately gave me a signed copy. He informed us of the Powertrain Warranty which was to be included. I'm glad he wrote it down on the lease! They did not have the ability to process the paperwork at their location so he drove us up to Johnson Dodge. At JD, they told us they couldn't get us in our price range so we increased our down payment as much as we could but it still wasn't enough to get us within budget. Strange, but it wasn't too bad, so be it. They had us sign off on the lease through a digital pad so the numbers weren't visible for us to see but the only change made from point A to point B was the increase in the down payment. When we left the lot, I noticed the maintenance message said the car needed an oil change. Maybe they forgot to reset the message? Fast forward two weeks. We received our first statement. I noticed the principal balance seemed rather high considering our down payment was a third of the cost. This prompted me to pull the paperwork from the dealership. To our surprise, they tacked on $3000 for the Powertrain Warranty!! What the...?! I immediately call them to find out the story. I spoke to Tom, who told me that the lender required us to purchase the warranty in order to approve us for the loan. He also claimed they wanted to charge an 8% interest rate, and in order to get a better rate, we had to purchase the warranty. That didn't make any sense so of course I confirm that information with the lender, which to no surprise, ended up being a total lie. If it was valid, why would they not have said something sooner? We called them out on it and faught tooth and nail to get them to fix the issue. They finally agreed to cut a check and pay down the balance but it would take a few weeks. Now I'm paying interest on the $3000! Finally, when the plates came in, we inquired about the key again. They told us there wasn't a second key and that we would have to pay $300 for it! Seriously??!! Not to mention, during the battle we kept addressing the oil change situation and they wouldn't even acknowledge it. Of course this was the least of my concerns. Since they were unwilling to help, I made a call to John Johnson himself to fill him in on our experience. Fortunately, he made it right. I went back in and they drew up a new loan, putting us back into our initial price range, and cut me the second key I was promised. At this point, I asked the girl in the service department if an oil change had ever been done to the car. She looked it up in the system and confirmed it did NOT. So I asked her if they did oil changes to the used cars. Her response was yes. So I asked if mine would be done too. She told me they have a coupon for a $20 oil change!! Seriously?!?! I'll go down the road and spend $40 for an oil change out of principle. So my advice to anyone reading this, go to the Honda dealership. PS I should mention they bribe people for reviews... hence all the "good" ratings. Don't be fooled. I was offered $50 to write a favorable review. Glad I waited.

I have purchased many vehicles through out the years. I have dealt with many local dealerships,…read moreeven became friendly with some of the salesmen and finance managers. However, after deciding to look into an Escalade, 1 vehicle I have never owned before, Jeff, the finance manager at Johnson, showed me 1 of our supposed oldest friends (another finance manager) did me wrong. $10,000+ worth of additional interest on mu current lease and probably couldn't get me out of it. I had been working this other manager for 30 years. No reason to question him. "Sign here. Sign there". On my way I went. Thankfully, Jeff is a honest guy for only just meeting him. Whatever the outcome is on purchasing the Escalade, I will be coming back for future purchases. A huge shout out and thank you, Jeff.

I live 2 hours away. Intended to close out my experience with a positive review about these guys…read more Drove 2 vehicles into this dealership, for a "trade in" to then purchase a brand new 2024 Hummer EV 3x. Took delivery of the vehicle, and noticed a "ding" in the quarter panel before having ever parked the vehicle. Dealership said they would reimburse me for the cost of repair, at a certified shop near my home. Forwarded them the estimate/invoice. Crickets from sales rep. Car was over $100k. Transaction was 2 months ago. Good luck w/ your business fellas.