I recently had a great experience with Action Auto and wanted to share. My Honda CR-Z driver-side door handle mechanism stopped working (apparently a common issue with these cars). I had already purchased an OEM replacement handle from an authorized Honda parts dealer, and initially planned to have the dealership install it. However, the dealership quoted me a very high labor cost and required me to leave my car overnight due to their busy schedule. After doing some research, I found Action Auto in Cypress and spoke with Mark. From the very first phone call, Mark was friendly, professional, and transparent. Best of all, his quote was about half the price of what the dealership wanted to charge. The convenience was a huge bonus. They told me I could bring my car in anytime between 8am-5pm (and even Sundays 8am-3pm). I dropped off my car at 8:30am, and it was ready by lunchtime the same day. On top of that, they even offered a complimentary shuttle ride home--something the dealership no longer provides. The entire experience was smooth and stress-free. Mark's customer service was outstanding both over the phone and in person. The shop itself was clean and well-organized, and I noticed several repeat customers while I was there, which says a lot about their reputation. Most importantly, my door handle works perfectly now--just like when I first bought the car. I'll definitely be coming back to Action Auto for future repairs. Thank you, Mark, for making this such an easy and positive experience! read more

Action Auto - Recently installed Honda CR-Z door handle assembly. - Auto Repair Near Me - Cypress, California

We have been taking our car to Action Auto for over a year, and honestly, this is how every shop should operate. No upselling, no runaround, no "don't call us, we'll call you" and disappear. Just straight-up honest work and clear communication. They break everything down in a way that actually makes sense, they get the job done quickly, and they don't make me feel like I am getting taken for a ride (which can be rare nowadays). If you're tired of guessing whether you can trust your mechanic, this is the spot. read more

Action Auto always does great work and a great team. The waiting room is awesome. Coffee, popcorn (my favorite), vending machine, tv and couches makes the wait great. They do have service where they can drop you off if needed and if ya wanna see what's going on with the vehicle it's all wide open from parking area. We come here every year for our vehicles and have done bigger jobs and they explain everything to the detail. Very nice people and trustworthy. And yes we plan to keep coming back as long as they stay! :) read more

I was recommended to this shop through my mechanic since he was unable to do the job I needed. I walked in on a Saturday morning without an appointment and they took me in and completed everything I requested and other things they found while the engine was opened up. They also stayed late to finish my car since they closed early on Saturdays. Communication was 5/5. The sad thing is my mechanic just lost a customer because action auto suits my schedule more, so I'll keep coming here. Thanks for the awesome service from.action auto!! read more

Mark was very professional and treats every customer with the respect and courtesy . No pressure sales , just good honest work for a fair price. I highly recommend this establishment to my family and friends. read more

They've apparently been in business for over 40 years and it shows - they're helpful and professional. Mark and Nat were very friendly!

Been coming here for years for my sons Smog Check. Always great and friendly service. The coffee and popcorn is a plus! Definitely recommend! read more

Action Auto - Auto Repair Near Me - Cypress, California

Jesse was very nice and helpful! I was in and out within less than 40 min for a smog check. The place is clean with free coffee and popcorn while you wait. Price is very reasonable. I called ahead to ask for the price before coming in. Highly recommend! read more

Action Auto - Popcorn stand - Auto Repair Near Me - Cypress, California

Action Auto is a great place to go for repairs. My father has brought his two cars for extensive repairs. Mark explained everything clearly to my father. They are honest and fair. I brought my truck to them for some repairs, I usually go to the dealer. They did a good job on my truck, runs great. I am now going to be a repeat customer. read more

Honest clean and professional. Great service too. I would highly recommend recommend they even washed my car to have it spit and span when I came to pick it up read more

Have been taking our cars to Action Auto for years. My parent took their cars there before that. They do excellent work and their service is top notch. Very trustworthy. And their staff are great! We highly recommend Action Auto. read more

I recommend action auto. Quality work with value are great for any service that you need whether it's an oil change brakes tires any issue you have I'll take care of you and give you a great value. I highly recommend them because they're honest and they care about you. The customer you can sleep at night knowing you've got the best taking care of you. Talk about value value value that's what you get with action auto! read more

Brett was the one who helped me. He was very helpful. They completed the service I went in for and found a couple other problems with my truck, and he was not pushy like a lot of mechanics are. He gave me a list of what needs to be done and I was able to go through the list and tell him what else I'd like done. The communication was great and they are very well priced! Will definitely be recommending action auto to everyone I know. read more

Very accommodating and helpful! I had a tire go completely flat while I was nearby the shop and they were able to take the car in right away and replace the two rear tires by end of the day so I could drive it home after work. My husband was particular about the tire type and they worked with him to ensure that he get the exact kind he wanted. Everything went well - they saved the day! read more

Got a coupon in the mail for a $23 smog check that says never expire. Brought the coupon in and asked them how much it would be for my CR-V. Showed it to them but the person there never looked up at me or at the coupon I was holding and said, "$55!" I flashed the coupon again and asked, "with this?" He never even look up and stated "with that." O thankef him and left. Went on Groupon and got one done for $22.99. read more

Action Auto - Coupon - Auto Repair Near Me - Cypress, California

Honest and reliable repair shop. I highly recommend this shop as I will only bring my vehicle's here.

Brett was so nice! I went in for a smog check and service was done immediately! I definitely recommend! 10/10 Auto care and Customer Service!! read more

Smog was fast!! And Mark was the best! Great place to take your vehicle in for a quick smog. Highly recommend

First time coming here and I was super nervous since I know nothing about cars. But I needed a smog and my AC hose was clogged. I had an amazing experience. Everyone here was super friendly and welcoming. They are quick and the pricing was cheaper compared to others. I will definitely be coming back here and would recommend them!!! read more

I went there to get a side exit exhaust installed on my raptor, completely custom every bend was new, they gave me a good deal and quick shipping for a new muffler and did all of it the next day on a weekend, when I ended up not being happy with something after the fact they fixed it for me on short notice and worked with me to make it right. Employees are nice and knowledgeable as well, I will be going back read more

great customer service. Surprisingly fast repair time and well worth the money. Couldn't think of anything negative to say about action auto. read more

Untrustworthy & crass staff. Because of how I was treated, I opted for a 2nd opinion from a different shop and I found out that I was given a severely overpriced estimate from Action Auto. Unnecessary work was supposedly required according to Action Auto. Completely different from what I was told by the 2nd shop's estimates. I was also charged a $200 diagnostic fee! Highway robbery. My vehicle was in their shop for a little over 1 hr. Very quick diagnosis but maybe perhaps not accurate or reliable. read more

smog test was performed within an hour after arriving. Personnel were courteous and respectful. I will definitely go back. Jesse Gomez was knowledgeable and very helpful. read more

Action Auto - Waiting room had free coffee, popcorn and chocolate drinks. Very clean too. - Auto Repair Near Me - Cypress, California

I called them to get a quote on some work. A nice gentleman named Jesse called me back. I set up a day for me to come in. Came to the shop. It was very nice clean and quiet. 2 big couches big tv fresh popcorn made. I liked the fact they had a separate space for kids. Met Jesse, he was very polite and professional. Next thing I knew a guy was working on my car. It didn't take very long. I'm so happy my alarm system works again. Thank you Action Auto for your hard work. read more

Quick reliable and helpful, would recommend to anyone for smog checking in the near future

I came here for smog 2 weeks ago. The smog result came failed because I recently changed the car battery. No check engine light. So the guy told me that I can come back once I drive the car for 100 miles or more. So it was cool not until the guy told me that there is a new state law that every time you get smog in there location now that they would charge the initial fee. And that I have to pay again once I get back. I called some other location for smog and all 3 say they don't charge to retest the car within the specific timeframe. I've been coming here for couple years now to get my smog for all our cars but now it feels this place is untrustworthy. Totally rip me off $56.75. NO I wouldn't recommend this place for smog anymore! read more

I never thought I would do a yelp review for a car smog. 10/10. There is parking, a front desk and a nice CLEAN waiting room. The staff is incredibly friendly and had me out in 20 min read more

Mr Brett and his Team are AWESOME! I brought my car here for an oil change a few months back and found my new spot! Inquired about a transmission flush and can't back today to get it done. They did a courtesy check and found out my rear suspension was busted. My good deed letting a rear end go thinking the only damage was the visible to my bumper but I was wrong. Oh well, it needed to be fixed so Action Auto did it all the same day. They have text alerts to update you through the whole process. I'm telling you-If you need ANYTHING done GO HERE as there will take care of you. Thanks Brett and Action Auto! read more

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Looking forward to giving another shout-out to Action Auto! Great service, clean office, reasonable prices, and super friendly staff. I went in for a smog check this morning, and they had it done in just 20 minutes. I will definitely go back and highly recommend to everyone who wants to do their auto service. read more

Been here a few times. Things have changed big time! Don't know what happened. Prices increasing are fine. But being ripped off is unacceptable when they charge you for a diagnostic that other places offer for free. (Called for quotes, Jiffy and several other places do diagnostic for free.) Be careful who you talk to. Brett is fine. I've been serviced by one other guy before who was super nice and never tried to upsell but he might have retired. The guy that was trying to scam me this time, I was quoted for $150 to change one tire sensor. Sam's Club did it for $40. Not coming back again. read more

Nat stood by his quoted price and performed a smog check on my car in about 20 minutes. I have used Action Auto in the past and they are very trustworthy and knowledgeable. I would recommend them for any auto repair or testing. read more

Got a smog done here. It was quick and easy. I asked for the online discount and it made it worth it and a decent value.

Very satisfied and appreciative of the outstanding service! I had a very uncommon problem with my vehicle, something very frustrating to me because I'm a DIYer and I pride myself on figuring things out. Turned out I had an electronic control module that went bad and replacing those comes with the need to utilize expensive tools for reprogramming so the vehicle runs properly. They not only had it figured out but replaced and reprogrammed the next day! The relief this gave me was so invaluable because I had talked to several mechanics before this and no one could figure it out. Very honest and straightforward staff and super reasonable prices! read more

I called here today to get a quote. Worst phone service. They wouldn't give me a quote for a service on top of that the person who answered was rude. Also why don't they like to give quotes over the phone? So u can over charge? read more

My letter to the BBB rep - see you in court Hi Chantal, I went to the dealership after my experience with Action Auto Inc. I will send those receipts after Jan.2, 2025 and scan to make it easier for you. This way you will have a clear timeline. My car is old but does not have a lot of miles and I drive minimally. I work 7 days a week and my weekend job is driving a young adult with special needs. This company is wrong for putting the stress on me and having to cancel shifts at work and asking to come in later because of this issue. I want my money back,,,,that's all. Just refund me, so I can pay down my credit card bill. which was at zero dollars. Now I have a balance. Not good and not fair. I paid twice for the same work. This mechanic made my car inoperable, with the hopes of getting more money from me. NIssan Dealership will confirm since they had my car last Saturday, December 28, 2024. Thank you and have a blessed day! read more

Great value, good location, nice customer service! Brett is patient and great with my mini poodle. Got the Yelp deal and applied to smog check. My cousin came and got an amazing deal, paying $26 after all was said and done. Thanks to inflation, mine went up by $10. Still the best price in town. Was able to get seen right away, without my renewal paperwork. They accommodated my registration paperwork. Check to make sure the smog guy is there when you come! He may leave before business closes! read more

Answered my questions about getting a Vehicle Safety Systems Inspection which I needed for my salvaged car. Apparently to get approved by the State of California someone has to go rigorous & at the same time tedious (because it's the government) training. read more

It all started with a periodic small oil drip with our Mini Cooper. On our first visit to Action Auto they provided at a cost a good wash under the engine which would show where the leak was coming from. They then advised us to drive the Mini for a few days to locate a fresh area of oil leak. After seeing the leak again and taking the Mini back for our second visit, we trusted that their recommendation of replacing the engine oil pan, valve cover, oil cooler, and a full oil change would fix the leak. Well, it didn't. The small oil leak turned into a river of oil on our garage floor. On our third visit, I showed them a picture of the oil river. After another inspection, they advised that the leak was coming from the oil filter housing gaskets and turbo oil return hose. After installing these new parts, they said they drove the Mini for 22 miles which proved that the oil leak was fixed. Driving the car home (about 1/2 mile) and parking it overnight, the next morning a pool of oil was discovered. I refused to take the Mini back to Action Auto after spending a substantial amount of money for labor and parts replacements only. I, as a backyard mechanic, in searching the internet for Mini Cooper oil leak problems it mentioned a possible leak at the camshaft seal. During my parts disassembly, the camshaft seal showed no sign of leaking. While looking at the camshaft area, a few inches below was the new oil pan. I noticed the new oil pan had a substantial amount of oil around it's rim. I removed the oil pan and cleaned the pan rim. There was also substantial residue remaining on the engine block from the original seal which was never removed before reinstalling the new oil pan. Working on the oil pan fixed the leak. In my opinion, Action Auto's poor workmanship was the cause of them not discovering the leak. If you are looking for someone to repair a vehicle, move on! read more

My car was due for an oil change and I had to find a new place since I moved to OC. I'm glad I stumbled upon this place on Yelp. Apart from the good reviews, I couldn't pass up on the $25 for $50 promotion. While the oil change took much longer than expected (about 7 hours), the man who helped me was apologetic about the lengthy time. Both gentlemen behind the counter were friendly and customer-oriented. The place was clean; I liked that they offer free coffee (regular and flavored) and filtered water; they also have free popcorn for those who wanted to eat. read more

Quick service for a smog check. Friendly staff. Local Cypress residents received a coupon for a smog check so that really helped.