I had to install this app in order to make these comments. ...and I hate apps!! [[HIGHLIGHT]]This is a wonderful business, normally (I am sure like me) you are srching for a skilled and honest relationship. Search no more, you found it![[ENDHIGHLIGHT]] Never had a mechanic tell me "you don't need that", that was new. Drop it off pick it up, so easy. Reasonable charges, clear explanations, obvious professional interests. Please don't come here, ...I want these guys all for myself!!! read more

[[HIGHLIGHT]]This review is only for their customer service and quoting process.[[ENDHIGHLIGHT]] I did not use their services because they were a little far from my home (25 mins away). I requested a quote to recharge the AC system on a truck by method of evacuating and recovering the existing freon gas, vacuum testing the system for leaks, and then pumping the recovered gas back in along with any extra gas needed to meet factory spec. [[HIGHLIGHT]]They were the first to respond (in what seem like less than 10 mins) with a base price plus a TBD cost of add'l freon I'd need.[[ENDHIGHLIGHT]] Their price was the lowest compared to all other Yelp responses I received by at least $40. Based off this very limited interaction, I'd recommend reaching out to them if you ever need any services. read more

[[HIGHLIGHT]]This place did its job super well, Martin especially was super friendly and I left a happy lad[[ENDHIGHLIGHT]], would recommend

WOW! Truly impressed with this location. They verified the brake caliper on my girlfriend's vehicle was not truly seized. Downey Car Care Center was going to charge an additional $289.47 for a brake caliper that was not needed and an additional $152.10 for a brake fluid service had we replaced the caliper. While Downey Car Care Center highly recommended the caliper, Alex's Auto Repair stated they did not want us to waste a lot of money if the calipers were not the problem. [[HIGHLIGHT]]Truly grateful for Alex's Auto Repair prompt responses and amazing customer service.[[ENDHIGHLIGHT]] They verified the caliper did not need to be replaced. They simply lubricated our caliper. We were able to save over $400 and we are grateful. Thank you for your ethics, honesty, and time. It truly makes a difference. (photo on the left is from Alex's auto repair; photo on right is from Downey Car Care Center). So glad we got our brakes and rotors replaced by Alex's Auto Repair. We have not had any issues and we are even granted warranty. Thank you for your integrity! read more

Alex's Auto Repair - Auto Repair Near Me - Cypress, California

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I have no issues with their workmanship but would never go back due to their dishonesty. They said I need to change all four brake pads because they were all at 3mm. I went to another shop and they measured it and showed me that the front brakes were at 3mm but the back brakes were at 7mm and could go another 10k miles. Edit: Due to the gaslighting, I uploaded the picture of the measurements clearly showing what they told me. read more

Responded timely. Been there before. Know the place. We'll see once we get there for the diagnosis.

Martin and Joshua provided exceptional customer service. I've had my daughter's vehicle serviced here twice, both times with great results. I'll definitely be bringing my truck here as well. The staff is friendly, the prices are reasonable, and the work is dependable. I wish I had found this place years ago! read more

I highly recommend with their expertise and knowledge Of the repairs, they have done to my vehicle and quick.Diagnosis of my vehicle read more

I knew it was time to replace my brake pads, and was somewhat sure the rotors may be a part of that package. I left the LBC and went to Cypress, based on reviews and they were spot on. [[HIGHLIGHT]]Joshua (owners son) was great with communication throughout the entire process and very friendly and warm.[[ENDHIGHLIGHT]] They had had my jeep done quickly and efficiently and the price was very reasonable compared to other shops. I'll definitely return and thank them for their honesty and kindness :) read more

I went to Alex's for a transmission drain and fill on a CVT transmission. Every other quote I received was $300 and up. Alex's was able to save me a minimum of $50. My car is running smoothly. read more

Highly recommend Alex Auto Repair. [[HIGHLIGHT]]Joshua and his staff are all so great, and very honest which is such a rarity in the car repair business.[[ENDHIGHLIGHT]] read more

While others say they can fix the ac issues, but Alex's auto repair delivered. Also they're backed with 3 yr warranty on their work and that's a peace of mind. read more

*Response to the owner's comments* 1. My expectation was simple: I brought OEM parts and was not asking for a warranty - only that the installation be done properly. Josh and I shook hands with an understanding, so why leave me hanging for five days and then decline? 2. Regarding the Yelp review patterns I noted, I made no accusation. Readers can review them and draw their own conclusions. 3. It was Josh who gave me the final labor-only estimate, which I accepted. If the shop could not honor it, it should not have been offered. I canceled another appointment based on that offer, only to have my time and effort wasted. 4. The quote clearly separated parts from labor - the $243.88 plus tax coolant charge still deserves a clear explanation. We are sharing our experience so other customers can be more cautious before choosing Alex's Auto Repair for major repairs. Our family Sienna needed timing belt / water pump related maintenance. We requested quotes on Yelp and received multiple responses. Many shops offered free inspections, but Alex's was close to our home and had a very high rating, so my husband Richard chose them even though they charged $72.50 for the inspection. Richard handled the interactions after that, so "I" below refers to him. After the inspection, I received a sizable quote and reviewed it carefully - The biggest red flag was the coolant charge as AI pointed out. Alex's quote listed coolant at $19.99 per quart, totaling $243.88 plus tax. Toyota Genuine Super Long-Life Coolant is around $20 per gallon, so this was basically over $80 per gallon for general coolant. No other shop, including Downey Car Care Center, quoted anything close. [[HIGHLIGHT]]So I texted Josh and politely asked: "Just wondering if that coolant charge is a calculation issue or a typical charge for this type of job?" That question was never answered.[[ENDHIGHLIGHT]] Since I had already decided to bring my own Toyota OEM parts and coolant, I did not press further. After about two weeks of silence on the labor-only offer, I scheduled another shop as a backup. Eventually, Josh sent a labor-only offer. Since the inspection fee could be applied and the price seemed fair (without parts markup), I accepted, canceled my other appointment, and brought the car in with my Toyota OEM parts list along with a $25 gift card for Josh to show appreciation for his time. Before drop-off, Josh repeatedly emphasized "absolutely no warranty for parts and labor." He also said, "If the parts are wrong, the fee will apply each day." I told him I understood there would be no warranty since I was bringing my own verified Toyota OEM parts. However, because he repeatedly used the word "absolutely," after I drove there, I asked one workmanship-related clarification: in the event that something was not installed properly, would they stand behind their work? That discussion seemed to change the tone. Josh had given me the offer, I accepted it, canceled another appointment, and brought the car in. He refused to take the car that day. However, we still ended the conversation with a handshake, and he said he would talk to his father, David, and get back to me in a couple of days. [[HIGHLIGHT]]Then communication stopped. I waited two days with no response. On the third day, I texted him. On the fourth day, I called and left a voicemail. On the fifth day, I finally asked whether they could do the job or not. Only then did he text me to find another shop -- with no apology, just "no hard feelings."[[ENDHIGHLIGHT]] I could not believe this was how a 4.8-star Yelp repair shop treated a customer. Afterward, I reviewed their Yelp page more closely and noticed many 5-star reviews from accounts with only one review, including 2 and 3 posted on the same day. In my opinion, that pattern is worth noticing. I also noticed low-star reviews from long-time customers saying this shop is not the same after the original founder Alex sold it, with concerns about trust, pricing, recommended services, and customer treatment. My takeaway for the community: review major repair quotes carefully, compare OEM part prices, and do not rely only on star ratings. Look for organic reviews and low-star reviews from long-time users. AI can also help -- upload a photo of the quote to an app like ChatGPT, and you may be surprised by what it catches. Hope these tips are helpful. The question I still think deserves a public answer is: Was the $243.88 plus tax coolant charge for 3 gallons a calculation issue, or is this a typical charge at Alex's Auto Repair for water pump / timing belt remove-and-replace service? Other past customers who had this type of service done there may deserve to know as well. I hope this review is taken in a constructive way. Alex's Auto Repair once earned strong trust in the community under the original Alex. A shop that still carries Alex's name should honor Alex's legacy. If the current ownership can bring back that same honesty, transparency, and respect for customers, it would be good for everyone. read more

Alex's Auto Repair - Interesting review pattern - Auto Repair Near Me - Cypress, California

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[[HIGHLIGHT]]Josh and the crew are extremely nice, friendly, and do not upsell with what you don't need.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They're patient, transparent, and worked with my schedule[[ENDHIGHLIGHT]] read more

They could have easily charged me for a diagnostic fee and yet they didn't. every time i've come here they've only been trustworthy and pretty fair with pricing. read more

I came in to get a window regulator fixed for my 2016 Tesla model X and the communication was really good. Upon arrival the manager or front desk gentleman was really friendly and kind. They do take a lunch between 12 and one unfortunately I came around 11:45am but even still they were able to get me out of the door by 2 PM so I was still on time to get my son they charged me exactly what they quoted and ran into no issues. I think they had a EV expert mechanic ! The window works amazing. They also probably save me hundreds I ordered the part and brought the part in myself, and I was only charged for labor Window regulator 91$ Labor 217 Thank you Alex's !! read more

The service here was very fast! My husband and I dropped off both of our cars and got them back after having breakfast at a cafe across the street. The customer service is excellent. Everyone who was working here was friendly, enthusiastic, and helpful. They gave us suggestions of local places to hang out while waiting for our cars, and the front desk service man stayed during his lunch break to help us get our cars. The prices were very reasonable and I would come here again. read more

Their detailed explanation of work to be performed and parts to be replaced was spot on. I was pleased with the work and integrity. Thank you AAR! read more

This my shop for alignments. Martin always takes his time on my vehicle to make sure it's done properly. They do just about everything here. A little pricey but it's worth it and it's guaranteed. read more

Amazing service. Fixed up my AC issue and within a couple hours, I was driving with ice cold AC. Honest, reliable and quality service!

We originally went to a different mechanic before Alex's and had a horrible experience, we contacted Alex's and not only did he tell us that we should get our money back from the other mechanic, who had our car for two days and could not diagnose it, but still charged us to the diagnostic price of $180, he had our car diagnosed within four hours for around $80. It's hard to find a trustworthy mechanic, so not only would we take vehicles here again in the future, but we would recommend it to family and friends. read more

Amazing service. [[HIGHLIGHT]]Staff is great and quick.[[ENDHIGHLIGHT]] Turn light burned out and they quickly changed. Will be back for all vehicle services in the future. read more

Always stellar service for years now! Quick and honest crew of guys....my car thanks you for the great service! read more

[[HIGHLIGHT]]Had a really good experience here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff was friendly[[ENDHIGHLIGHT]], pricing was fair, and the work was done quickly. It's hard to find a mechanic you can trust, but this place is one of them! read more

Highly recommend this place. [[HIGHLIGHT]]The front desk was super friendly and they were able to get me in and out very quickly.[[ENDHIGHLIGHT]] The prices were relatively competitive and [[HIGHLIGHT]]they communicated the entire time so I wasn't left completely in the dark over what was going on with my car.[[ENDHIGHLIGHT]] read more

They did an amazing job. I had a lot to do in my vehicle. They took videos and explained what was going on and what needed to be fixed. They kept me updated on what was going on. When I got my car back around 440pm. My car died I called them and told them what happened they closed up at 5pm and drove to where my car was to see what the problem was. They fixed the problem right then and there. I went to Alex auto when Alex was working there he was amazing. These new owners are just as amazing. I will continue to go to Alex auto for my car services read more

Josh is very helpful with my beam lights today Jan 5 2026 , I got a nice service as Usual , 5 stars The best auto mechanics in Cypress , California #auto# highly recommended read more

Extremely trustworthy auto shop with knowledgeable staff and outstanding customer service!!! [[HIGHLIGHT]]10/10 experience, will be coming back for all of my auto needs :)[[ENDHIGHLIGHT]] read more

Absolutely great service and kind. Look forward to coming back! [[HIGHLIGHT]]Helped get me to and from to complete my oil change same day![[ENDHIGHLIGHT]] read more

I just sent in a request for pricing on something I already knew was the problem and [[HIGHLIGHT]]they got back to me immediately within seven or eight minutes[[ENDHIGHLIGHT]] I am so happy with the fact that they replied so quickly with a very fair price. I will be scheduling an appointment with them sometime next week Wendy. read more

Great place! Small business! Clean, courteous service, great pricing. The customer service was phenomenal! the team is very attentive and informative on every question. Definitely coming back. read more

Alex's Auto Repair - Services offered - Auto Repair Near Me - Cypress, California

Brought in my 2003 Toyota Tundra with 334,000 miles. The engine had a lot of issues. Needed to be pulled and basically rebuilt. New water pump. New oil pump. Flush the coolant system. New seals. Basically rebuilt. They did an outstanding job. Truck is like new. Runs great. Alex's is my go to for both of my vehicles. Their prices are very fair. The service is friendly and professional. read more

For a while now, I've been trying to get my headlights fixed. It's been a MISSION but a previous mechanic/workshop wasn't able to. Bummer, because I really liked them. They got them working here and even explained why they weren't working in the first place. No need to go to the car dealership anymore! [[HIGHLIGHT]]Thank you, Martin! I'll definitely be back.[[ENDHIGHLIGHT]] Give them a try! read more

[[HIGHLIGHT]]Alex's Auto Repair has amazing customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not only did they provide me a free inspection after paying at a different chain Autoshop, they gave me the answers to all of my questions and followed up.[[ENDHIGHLIGHT]] I was fear mongered at the last shop I went to. They made me feel secure in my old car and helped fix her up beautifully, for an amazingly competitive price. I will recommend Alex's Auto Repair to all my family and friends. [[HIGHLIGHT]]Thank you, Josh, Martin, and your entire team for your excellent work![[ENDHIGHLIGHT]] read more

I've been going to this shop for years and they've always taken good care of my truck . They are very reasonable with their prices. No job is to small or to big . [[HIGHLIGHT]]Very happy customer and will continue to take my truck in to this shop whenever needed.[[ENDHIGHLIGHT]] read more

Had a great experience with Alex's auto repair shop recently. The check engine light on my car lit up on my way home after work. I found Alex's on Yelp and decided to message them to see how quickly I could get my car in to get checked. Despite it being outside of their operating hours, David responded within minutes and let me know I could bring my car in the next morning for a diagnostic. I got my car back the day of with all the necessary fixes done and nothing more. Glad to have found a reliable, honest and highly responsive auto repair shop! read more

The service was very professional, they do great work with amazing prices. They work with you, all their technicians are professional and very nice. If definitely come here again for future repairs and upgrades read more

Josh was amazing! I got into a car accident and brought my car into the shop. He was very communicative with me and said he could get back to me the next day as they had a lot of cars in queue for the day. Called me back, told me all that needed fixing, recommended a local body shop. Unfortunately I didn't get any services done there but the costumer service was outstanding. Absolutely I would recommend this shop and my boyfriend said he's going to be coming here in the future for all his repair needs. read more

Great local auto shop in Cypress! Service is usually quick, reliable, and fairly priced. We have taken our cars here for routine maintenance and have only had a positive experience. read more

Came in without an appointment and got helped right away. Really fast, friendly, and helpful service. Good pricing. I highly recommend! read more

Alex's Auto Repair - My tacoma getting fixed - Auto Repair Near Me - Cypress, California