Advertisement discloses $999 dealer fee but not the additional $1495 fee that Diego, the manager, claims is a "state mandated inspection fee". Problem is there is this thing called the internet and in six seconds flat I confirmed that is BS. Plus he was downright rude. When I mentioned it would be good for them to properly disclose all their dealer fees he argued that it was disclosed online (which it was not - only the $999 was, and that it was a state required inspection fee anyway, which is a LIE. Dishonest marketing. If they lie about state required fees that are not real what else are they lying about? Stay away. read more

Don't waste your time, And don't waste your money on one of their BS warranties. They will sell you a car, but You better pray Nothing goes wrong with it. All of the hype around the Warranty they provide is unwarranted if they aren't going to honor it. They demanded that I have the car towed from Maryland to Virginia, which cost over $200, Just to turn around and deny me Service out of spite after I was told I had all-around coverage . Granted, I was buying a Tesla so the Warranty I purchased intentionally because I didn't want any problems. So now let's do this the legal way since you sold me a Conveyance under false pretenses. The Warranty states for me to have repairs done at the shop where purchased, but the shop denied me Service because I retained my rights to any compensation. They only want your money. This is the second time the Warranty company Fidelity Denied two claims, And the dealership denied me service. After paying $200 to have it towed now I have to pay another $200 to have it towed to a professional shop that goes by the name of craftsman auto care read more

Every negative review you see, BELIEVE IT! I went in unbiased and tried to make a purchase but got hit with all these diabolical hidden fees. A ceramic fee?! What?! C'mon bro, just be honest. Dude hiked the price up by 17% making it a $6500 hidden tag on price I just wish they were honest instead of the bait and switch. Smh. Take your business elsewhere. God bless! read more

I recently saw a car on car gurus 2021 Lexus listed for $51,899. When I called I was told the price did not include ceramic coat paint $1799 LoJack alarm $1699 doc fee $999. I explained that it's illegal to not disclose the full price . This company is a scab company. Be very careful . FYI no one uses LoJack anymore. lol read more

This business is totaly fraud business. I financed from this company After 6 months of payment i tried to pay off they requested more money then original financed amount. They are rude insulting people read more

Shady, dishonest establishment with unhelpful staff who will make every effort to cover up the business' mistakes. Car was clearly not as advertised online and this misrepresentation and false advertising was only covered up by "Action" with profoundly weak excuses, they took zero accountability and refused to make any attempt to address the issue with me. I was forced to accept a car that did not match what I had agreed to purchase online, as paperwork had already been signed. In addition to the blatant false advertising, these people continue to run the same scam that many others have mentioned in which they try to force the customer to pay for add ons and represent them as "required" for purchase which adds thousands to the overall price. Do not believe a word out of these people's mouths- most of the time they legitimately don't even know what they're talking about, but will continue to talk in circles and lie nonetheless. They are solely banking on the buyer being gullible enough to buy this nonsense and accept their shady practices without challenge. read more

Cannot warn people enough NOT to do business with this shady company!! I purchased my car through them online as my previous car had been totaled and I was unable to drive 2.5 hours each way to see in person. I worked with Jovan who had me sign electronically- he told me I was signing for the cost of the vehicle, processing fees, delivery fee, and the extended warranty. He sent me a link that ONLY had a screen for initial and signature- no documents were shown/ no other links. I took him at his word which was a HUGE mistake. He told me he would email me a copy of the documents- I had not yet handed over any money, needed to do a wire transfer. He NEVER emailed the documents, which if you've ever used docusign- they always ask if you want to save the document. There was no option here. Jovan told me all the paperwork on the car and extended warranty would be included in the car when it got delivered. I had to follow up multiple times to see when the car was getting delivered, Thursday evening I finally was told "Friday between 1-3pm" and that I needed to be present. I had to take off half a day of work last minute to accommodate this, the car didn't arrive until 615pm and no one contacted me to tell me about its late arrival until 330pm, I could've worked a full day. The car arrives without a single document that was supposed to be included. I reach out to Jovan MULTIPLE times, and all he does is send me the link to pay for my plates, completes ignores all my other requests for documentation. I finally reach out to Diego the sales manager who promptly send me the buyers order. TO MY SURPRISE I was charged $1,995 for an "appearance package" and $1,495 for "LoJack Theft Recovery". I was never made aware of either of these two charges, which apparently are mandatory with every purchase. This added $3,500 to my loan. $3,500 of unauthorized charges. They used that signature I provided and applied it to MULTIPLE documents so it appears that I knew and agreed to it... I DID NOT. Their website also shows a 5 day return policy- which according to their sales manager doesn't actually exist- yet it shows it under their description on Google. Their sales manager refused to credit me the $3,500 of charges that I wasn't made aware of, saying "we have your signature and IP address". They also decline that they have said return policy. PLEASE do not support this company unless you're KNOWINGLY and WILLING to pay for these hidden junk fees. I will be filing with BBB, Consumer Affairs, Virginia motor dealer board. read more

I got a oil change from there and they left the vale loose and it leaked all over my engine and other things causing my car to squeak when I drive, its just horrible. I went back from them to fix it and they tried to charge me $150 just to check my car not fix it they I would have to pay more money to get it fix ‍ that's just crazy. I asked around and people say they are known for messing up peoples cars just they come back the owner is some miserable lady and she is a scammer and a thief DO NOT GO THERE UNLESS YOU WANT YOUR CAR MESSED UP!!! read more

Action Automotive - Used Car Dealers Near Me - Alexandria, Virginia

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Very untrasparent and mistrustful dealers. Be very careful with them. Specially be very very careful with this salesman uzair. He lies out and right blatantly. I started asking questions on Tesla model y and in the beginning he admitted this car has FSD purchased for lifetime and we may need to enroll for monthly subscription again. What?? I guess he thought I don't know how Tesla autopilot softwares work. I pressed on him saying I know once if the software is purchased it stays with car and then he waivers saying he doesn't know, it might not have then. When I asked him to check software he rudely replied me to do my own research ( having the car with him). I almost was about to close deal on vehicle with these guys and all through the conversation uzair completely made us believe that there are no hidden fee and also he would deliver the car for free for listed price. Only when I started the paperwork I saw all false information on the bill. He covered up saying the listed price has some bug in website and added many other fees none of the other dealers are charging. He almost jacked up the total price by 10%. And god knows how the vehicle will be once it gets shipped. Soo many lies....Extremely bad experience. read more

Very disappointed with the disrespect from internet manager or owner or whomever responded to my inquiry! I inquired about a 2018 Mercedes E43AMG with over 21K miles on it and asked if they would work with me on reducing the price since there are other cars with lower miles and a lower asking price. I even mentioned that I was willing to come the same day to do business including financing part of the purchase if we agree on a lower price! Guess what the response was?? Instead of offering some additional discount or whatever, but here's what I got as an answer from Uzair Malik! "Why are you inquiring about a car if it's way above your budget" !! Really!! Maybe you shouldn't be selling cars if you expect people to pay whatever $ number you put!! read more

Action Automotive - The insulting email response that I got! - Used Car Dealers Near Me - Alexandria, Virginia

These guys are not just cool as sh!t, they offer great customer service with some bad a$$ cars. I found exactly what I was looking for at the right price with amazing ease of purchase. Check out their inventory, go meet the staff and you'll be sold. Thanks for the great experience fellas. Jack -new owner of an Audi S3 read more

Action Automotive - Used Car Dealers Near Me - Alexandria, Virginia

They are terrible. They charge so much to fix something, and they damage your car and won't take responsibility for the damages which they caused. Please go somewhere else. read more

I was very pleased working with Uzair, he made the process so easy and smooth. He has a great collection of cars and made sure all my questions were answered! Love my 2020 Honda HRV - great car and great price. Highly recommend! read more

I purchased an Audi A7 (2019) from Action Automotive Preowned in Alexandria, VA, in July 2020. Pros: The car was as promised, in excellent condition. Cons: Lies, opaqueness, and fraud. BE VERY CAREFUL. I was told shipment fees were included in the purchase price, and they refused to recognize it after receiving the down payment. A number of "fees" in the purchase agreement corresponding to zero work. They later agreed to ship the car and cover the shipment costs--after several fights on the phone--yet they lied about it, asking me to pay $1000 otherwise the vehicle would never be shipped (when in fact the vehicle was already on its way). Communication is spotty and I had to chase after them for next steps, documents, down payments, etc. read more

It was a great experience working with the team here. Staff is friendly and knowledgeable about their vehicles.

Service there is horrible now ever since a couple of their previous employees left. That place is going down hill. The staff is so rude & very unprofessional. I've been going there for a while up until now. I've spent so much money there but they can never get another $1 out of me. read more

Recently bought a 2015 Kia Optima from them and first off let me tell you that the entire process was smooth and comfortable. Their price was not only fair but generous to the buyer. The car was perfect and without ANY issues or even scratches. They were up front and clear with everything. They got my plates to me on time and If I ever need another car (in love with my car!!!!!!) I will definitely buy from them again. Ben Shabib was an excellent salesman who was patient with my questions and explained each of my options. Top place!! read more

Army Service-member reviewer here! Both the management and staff at Action Preowned have made this the most pleasant car purchase I have ever had in my life. Ben took a very human approach to my needs, no fast talk, didn't bait and switch, was fully transparent about everything financially and then some! I was so glad I found this dealership looking for a 2017 Giulia Quadrifoglio and most of their cars were leased and European. Which means your going to get a car that the dealership HAD to keep in tip top shape to get business. I came with a 2016 Chrysler 200c that was depreciating faster than I could pay down on the market and was worth beans. I was stuck with a monthly payment that was %100 more the value of the car. I needed to get out of this car fast! Ben was truly patient with my buying process and showed me all the vehicles that were of great value at cost AND at resale! I took some days to research Carfax and do the numbers myself. In the end I didn't get the 2017 Quadrifoglio and chose to go with a 2017 Audi A4 2.0T Quattro Premium Plus with 24,000 miles in mint condition that was still under warranty! Ben helped me balance my negative equity to where I didn't have ANY crazy numbers on new purchase, got me an extended warranty up to 100,000 miles, and my monthly payment was small increase from my previous payments! They even offered me MORE for my car than the actual Chrysler dealership!! Now I'm a happy Audi owner. Side bar here. I will never again purchase an American sedan as their value depreciates ridiculously fast and I am so disappointed in Chrysler for what they did to their 200 owners - unless it's a Corvette, Demon, Camaro, Wrangler, or Escalade don't get it. Honestly looking forward to my next purchase from these guys just because of how they treated me and my situation as a customer and Service-member. 5 - Stars. read more

There's something sketchy about this used car dealer, and I would recommend extreme caution to anyone interested in purchasing from here. I'm in the market for a used luxury vehicle of a very specific model and trim. I have cash in hand ready to go, and I'm ready to purchase within a day. I contacted Action Automotive through my car buying service, told them I would be in the next day, and mentioned that I'd expect to have the car inspected by an independent dealer before purchasing. Normal stuff - and nothing unusual for any other car dealer in the area. They assured me it'd be ready for my inspection and driving when I got there the next day. I show up... and the car is missing. At first, they say the car is being driven "by the owner." Then they let slip that (1) it's in the shop and (2) it would not - as is - pass Virginia inspection, so they rushed to get it to the shop when they knew I'd have a mechanic inspect it. In other words, they were knowingly marketing a car that could not even be driven legally on the roads of Virginia. That is, to my knowledge, potentially a violation of Va. Code § 46.2-1539. The car is apparently STILL not ready for me to drive - they've obviously lost my business. read more

I stopped by this place because I saw the nice selection of vehicles they have. They have a wide range of cars and SUVs to choose from. Chevy's and Ford's to Audi's and BMWs. They even have a variety of high-end sports cars to choose from. I was in search of a daily driver that will get me to and from work; nothing over the top. Jobb was very helpful, informative, and NOT pushy. He took the time to show me over 10 cars on the lot. Not once did he complain about all the cars I had him unlock and show me. All the cars I looked at were very clean, you could tell they had every one detailed inside and out. After I narrowed it down to one car I took it on a test drive and everything was a good to go after that. I sat down in the office and started the paperwork. They gave me an excellent interest rate and a super low payment. I was financed through a reputable bank. The bank was local so I could walk into the branch and make the payment if I wanted to. This made me feel better about the whole deal. After about 2 hours I drove off in my new car. I even took the car to the actual manufacture car dealership to conduct a pre-purchase inspection. They found nothing wrong with the car. There was only one slight hiccup. . . . I was issued temporary tags for the car (30 days). I had to call them to get the plates put on the car. They put the VA plates on the car the day after my temp registration expired. I was expecting them to call me when the VA plate were ready for pick up; just as we discussed the day I bought the car. All-in-all I have had an excellent experience buying a car from Action Auto and would recommend them to anyone in the market for a used quality car. read more

Do NOT trust them! We bought a car there, but after the papers were signed their attitude changed completely. They were supposed to do a little touch up, which they did, but the quality was very poor. The car only had one key. They promised to make another key. They changed their mind after the papers were signed so we had to have another car key made elsewhere. Part of the deal was two free oil changes. They had signed a document so we had proof of it. We got the first oil change and when we arrived to get the second oil change they refused to do it. Be careful with these guys! read more

Really outstanding experience. I bought a Tesla from this dealership. They were very friendly, cooperative, fair and honest. Financing was fair too. Post-sale follow up was excellent. I would definitely recommend this dealership. read more

My wife and I just bought a car from them and what a dream of a transaction! Easy, no pressure, honest and super friendly!!! Everyone that works there is friendly and willing to help out. I don't think I have ever recommended and enjoyed a car buying experience as much! Strongly recommend! Special thanks to Judd! PS-we had the car checked by the dealer and they said it was great, this dealership is terrific! read more

Easily the best dealer I've ever had the pleasure working with. This business is akin to a 'hole-in-the-wall restaurant' gem, as in I can't wait to tell other people about it and what a great experience it was. Prices are more than fair, cars are in great condition, and they offer an amazing 30 day warranty/7 day guarantee. After talking to the action crew and walking the lot, you can easily see that their values align with the buyer's needs. After my purchase, they maintained constant communication to ensure all my needs were met and that I was a satisfied customer. I can't recommend them enough. Even if they don't have the car you want, one walk through the lot and talking to them will make you realize they're in the business to gain your trust and offer you the value you're looking for. Bottom line: Great dealer, great service, great people, great value, amazing selection. read more

My wife was dead set on getting a used VW Beetle, and there really are a fairly limited supply available in the area. But we found a beautiful one these folks had. We called on a Wednesday, and they told us the car was getting detailed, but would be back in on Saturday. So we planned to drive down for a test drive. Ben and Diego were low pressure, laid back, and let the car speak for itself. We took it for a test drive and felt good about it. Diego helped us check all of the functionalities of the car - brake lights, blinkers, headlights, reverse lights, etc. They were very upfront with the car's history, which we were happy to see showed a single 3-year lessee who got all of the routine maintenance on it on time. Happy wife, easy sell. I had come to the dealer with financing pre-arranged through my bank, but Ben asked if he could try to get me a lower interest rate. Money's money - sure. He was polite and conversational. He's clearly a hard working guy, making his own luck and opportunity. While he entered all of the financing data, we chatted cars. I drive a rally-style car, and he told me I needed to check out the WRX they had just gotten in stock - and oooh, it purred like a kitten. But again, no pressure from Ben beyond that. They were having some kind of trouble with their Internet - who knows, with Verizon on strike for so long. So after an hour or so waiting for financing offers to come back (I've got a greater-than-750 score, so it wasn't really a question of getting approved or not), I decided I'd just go with the loan from my bank I'd pre-arranged. Paperwork got done. Pricing was transparent, though I wasn't thrilled that there were about $700 in fees for detailing the car; I'd have rather they just thrown the detailing costs into the sticker price. But it was there and itemized, and honestly the car looked great. So, papers signed, hands shook, pictures taken, we drove the car off the lot. My impression is this is an honest business with hard working folks who take pride in what they do. I'd definitely do business with them again, and my wife is totally thrilled with the purchase. read more

We originally found these individuals on yelp and saw some good reviews and a few bad ones. We decided to go to the car dealership to check out a 2017 Buick that we were interested in. When we first arrived the car was being worked on as the A/C did not work (even though this listing was up for over 5 days at this point). We still decided to test drive it. Our salesman was Uzair Malik. He explained to us that they help their customers when things are broken. They even have a tire policy that if your tires are 60% or lower then they replace them (this fact will come up later). We liked the car as it was clean and running fine. It was only the A/C that needed to be fixed (so we thought). We asked to see the inspection that their mechanics had done on the car. It was a yellow piece of paper that had ONLY 10 things listed that weren't detailed but all had green (good to go) check marks on them. We were planning on buying this vehicle and were unsatisfied at the inspection that their own mechanics have done, so we reached out get our own inspection done by an unbiased third party (HIGHLY RECOMMEND) and low and behold there were issues. The inspection report states that we would need new tires as the ones on the vehicle were bad and needed to be replaced very soon and that the battery was weak and failed their test. Knowing all this information we brought it back to our salesman (Uzair Malik) and asked if we could get a deal knocked off, as we would need to replace the tires very soon after purchasing the vehicle. He of course said NO. We brought up the previous statement where he said if tire pressures were below 60% they would fix them. We went out to the car and he measure them. They were still below 60% and yet he said they would not replace them either. It was interesting that they had a policy that they did not uphold. We understood that most car dealerships don't replace tires, but they had a policy that they should uphold. He left to ask the owner and of course came back with a NO. We let it go and said the tires are fine we will pay for them, what about the battery. We have done extensive research on this car so we knew how much it would cost for repairs etc. We knew we would need a battery soon as the report stated. He claimed that it was because they were fixing the A/C all day which is why the battery died. ( I knew this was a lie as I kept in contact with them as my inspector could not come if they were working on the car. I called at 1pm and they said the piece they needed hadn't come in and all they needed was to add this piece and it would be fine. The inspector arrived roughly at 2pm with no one working on it. I knew the battery wouldn't have died that quickly from adding a piece to the system which took roughly 30 minutes). I really liked the color and the car was WAY below our budget, but we asked if they would take about $100 off as that would ALSO have to come out of our pocket. He said NO. At this point me were frustrated as we were buying a car with all these problem that they stated was in "GREAT" condition from THEIR inspection. Despite all of these issues we were fully prepared to purchase the vehicle as we could afford any and all repairs. The nail in the coffin was the sudden transformation of Mr. Uzair Malik as we continued to discuss these issues. What made us walk away was when Uzair Malik said (with an attitude), "Why would you be looking to buy a car you can't afford". That was so disrespectful and we could not believe he said this to us. We never told him we had a budget or alluded to having one. The only reason why we were looking at that car specifically was because I loved the color and have not seen a car in this color series. That was it. Just the color. We caught him in several lies that he spoke, the car was not up to standards and there were no negotiations on the price. We decided to leave and bought a 2020 Buick instead of wasting our time with this crooked dealership. I recommend you not spend your money here (there's a reason why their car prices are so low) and if you do, GET AN INSPECTION BEFORE YOU BUY! I do not recommend doing business with this place by any means. There are better deals at other dealerships actually worth your money. read more

I got a good vibe when I came in here for my last Virginia inspection. I popped in after that to see what they wanted to do spark plugs on a 2007 Civic. Chris Yoo quoted me $100 and wrote the invoice beforehand. The work was done in less than 30 minutes and that's even taking into consideration they had to have my iridium plugs delivered from a local parts store. I asked Chris to look over the car and see what else I should think about having done. He suggested I flush my tranny fluid the NEXT time I get my oil changed. He quoted me $28 for the oil change and $80 for the tranny flush. I'll be back for sure. Since when does a mechanic tell you it's NOT necessary to do something now? Hendrick Honda told me a few months ago I need to do my tranny fluid immediately. I was skeptical at the time, and I'll be going back to Chris for sure. read more

I contacted Action Automotive concerning a Mercedes SLS AMG. After searching for months on Autotrader and Car Gurus nationwide, I narrowed it down to a couple of vehicles, one of which was at Action Auto. They clearly had the best price and I believe it is because their overhead is low. Most of these types of cars are sold at big fancy sports car dealers or Mercedes dealerships whose overhead MUST be sky high to pay for all that excess. I was concerned that the customer service would suffer but it did not. I dealt with Judd Addy, salesperson, who was always available for questions via email, text and phone. After driving 7 hours to Alexandria to view/purchase the car I was concerned about the many things that could go awry. The car was as promised and ready, battery charged, paperwork ready to go. We were in and out of there in two hours. My overall impression was of a small business ready to do anything to gain your trust and business. My only complaint was that the title took longer than promised to arrive in the mail and required some follow up phone calls. I would not hesitate to purchase from Action Automotive again. read more

Very bad business. Do not buy from them!!! They tell you one price one day and another the next. My mother tried buying a Volvo here and they told her the interest would be around 300 dollars then when she came to pick it up they said it would be 1300 dollars. Managers are very unintelligent and no very little about the cars they are selling. read more

This dealership is small and unassuming at first glance . But the quality of the cars on their lot and the prestige condition are undeniable. We test drive a couple of luxury SUV's which all very clean , detailed and just beautiful. We walked out with a Cadillac SRX and was pleased with Don who helped close the deal. No hassle and very easy with little pressure. We are pleased and recommend you go check out their lot. ! read more

Found out about Action Automotive randomly through the True Cars website. They had a much better color/model of the car I was looking for than the one that I test drove at a local dealership. I inquired about the car I was interested in via the TrueCar app and received a response the next day from Ben via text and voice mail. I made an appointment to test drive the car on Saturday at 10 a.m. and I've been in love with my car ever since! Ben was very friendly and not at all over bearing like a lot of sales people can be sometimes. I took a risk going by myself, as this was my first time financing a car, but I never felt as though he was pulling the wool over my eyes or being pushy. As we test drove the car, he said very little as he noted that I had already done my research and he was confident that the car pretty much spoke for/sold itself. I agreed! After the test drive, we went to talk numbers and an associate evaluated what my trade in was worth. The rest was boilerplate. He ran my credit to get me a rate for an auto loan and after I provided documentation regarding my pay, proof of address, driver's license, etc, I {willingly} signed my life away (HA)! The process from test drive to obtaining the keys took around 3 hours, because I had to go to the bank to get a cashier's check for the down payment--rookie mistake. They charge a percentage fee to use a credit/debit card for your down payment. If you are in the market for a car, especially a certain caliber of vehicle (they have some awesome cars on this lot!) I would highly suggest stopping by Action Automotive to see what they have. People from all over are buying cars from these guys, so that says a lot! When you go, ask for Ben, he makes the process headache free! read more

Very poor communication, submitted a credit app , ran my credit never got back to me. A simple yes or no would suffice, despite me hunting them down for an answer got a run around of I will call you back. And sold the car with no notification. Any respectable dealer would let someone know about "status" of things if they ran your credit did a hard pull. read more

Ben took good care of me, a few small hurdles but overcame them quickly and I'm now enjoying my 2nd purchase from AA. Farook has the best quality cars on his lot and if you ever need mechanical work Mohammad is the guy to see at action service center around the corner. read more

I bought my car from Action Automotive on Oct. 27 and wanted to give enough time to make sure everything was "good to go" before I wrote a review. First things first: I love my Volvo and it is in great shape (although my need coolant light just came on today...had the car for three weeks)...but here is my honest review: The dealership is small and looks very old, when I drove up it wasn't the best impression but they had the exact car I was looking for after stalking cars for months. I had made an appointment with Diego, but I was early and Ben ended up helping me with the car buying process. First impressions were okay, Ben was knowledgeable about the 2014 Volvo S60 I was interested in and the test drive went well. I was very interested in the car and we began the 'negotiation' process. As a single woman, it's difficult to get a dealership to take you seriously but the process was just okay. I don't feel like I got a steal, and I did feel pressured to accept hidden fees ($500 processing fee, new tag fee - they didn't even give me an option to transfer tags - gap insurance, etc). I was given decent money for my trade-in (which they low balled VERY low to begin with). The final price was higher than I expected but I was able to budget it. This was actually the 4th time I have purchased a car and probably the most frustrating of all the experiences. I didn't realize I would have to follow up multiple times for items that should have been seamless with ANY dealership. Good news: I received a response pretty quick whenever I have called or emailed. Bad news: I have had to email many times about license plates, registration and the extended warranty I was muscled into buying (which is NOT cheap by the way, but for a luxury used car it made sense). After multiple emails I finally was able to find out my permanent plates were in and I had to go pick them up (50 minute drive - why weren't they mailed to me)? Also, it is almost a month and I have yet to receive any paperwork for the extended warranty. My car is still under warranty but I just want to have the paperwork so I can have everything under wraps and that I don't have to rely on communicating with them. I think they underestimate how important follow through is. It was very obvious they just wanted the sale and once that was taken care of they really don't care. Instead of finding out the solution or calling me to see if everything has been received, I feel like they put it on the customer to figure it out. I feel like the Action Automotive guys are disorganized and don't follow through, that is the reason for the 2 stars: I have experienced better. Ben was very hopeful for 5 star review but Yelp is for honest experiences with Customer Service not the actual car (Volvos are fantastic!). I would recommend the dealership if they have the exact car you want - which in my case they did - but can't really go beyond that. I expected more out of this car buying experience and will continue to call and email to make sure I receive everything in my purchase contract. I hope other shoppers find this review useful, much of my personal experience seems to be a running theme for car buyers from this dealership. read more

I take back my 5 star review. I agree with the comment below about being sketchy. This dealership needs to work on communicating with customers. read more

Had a great time working with Ben at Action Automotive. He was laid back and put no pressure on me whatsoever, which you hardly ever find at a car dealership. I contacted them through their website and the response was immediate, I got all my questions answered, and was able to easily schedule a time to test drive the car. It was also very interesting to see the folks who had bought cars from Action that were coming back into the shop. The folks at Action remembered their names and acted like they were family. Overall...a really great experience. read more

This car dealership has been a nightmare to me and my family. The only thing that has partially saved me is that I purchased an extended warranty at the time of purchase. They replaced an entire engine in my car and when they were finished my A.C. didnt work and my steering wheel controls did not work either. They tried to hussle me into paying for part of the engine replacement repairs that were covered in the warranty. Do not do business with these guys, no matter how nice the car looks on the outside. I've got lots more to say but not enough space. read more

My boyfriend and I bought a car from there 11/30/15. We went in knowing exactly what we wanted and an ideal price. The owner greeted us quickly in the parking lot while we were checking out our car. We were able to test drive the car ON OUR OWN.. which gave us extra privacy to talk. With a good test drive and research, we decided to purchase the car. He owner did not negotiate much on the price, but was able to get us about HALF the interest rate we had set up before the visit. With that, paying a little extra in price through Action Automotive, allowed us a lower interest rate, and a lower price in the long run. They were very knowledgeable and able to answer our questions about financing, insurance, and warranty. I would 100% recommend Action Automotive over a big dealership. They seemed to do the research on the cars they purchase for their lot. I don't believe they would sell a low grade car or a car they wouldn't drive themselves. Thanks again! read more

Their auto service sucks. Poor customer service. Will not own up to their mistakes. They stripped the thread on the plug to the oil pan and would not admit to it and would not fix something as simple as that. Never coming back. read more

Be very careful going to this mechanic. I was quoted a price, came to pick up my car and the price was 80% higher. He claims I misunderstood him. He charged a 90% markup on the part because he had to "go and get it." The worst part is, the car is not repaired completely. He claims it is "good enough." For that kind of money, it should be like new. When I came to pick the car up, a piece was visibly missing. I had to point it out to him and the piece was placed back on the car. This shows their workmanship. He said he would finish replacing the car for additional money. No way. I don't trust him and neither should you. At best, get your quote in writing. Classic bait and switch here. read more