I recently purchased my new Ford Raptor from Sheehy Ford of Springfield, and I am officially in…read moreLOVE. From start to finish, the experience was smooth, professional, and genuinely enjoyable. This upgrade was especially meaningful for me--I'm moving on from my 2010 Ford Escape with 260,000 miles on it, which is still going strong and is now being passed down to my 15 1/2-year-old. That kind of longevity says everything about Ford vehicles and why I've stayed loyal to the brand. I've been a Sheehy customer for many years, and this purchase reminded me exactly why I keep coming back. A huge shoutout to Rene Ramirez, my sales consultant--he was absolutely incredible. Knowledgeable, patient, and genuinely invested in making sure I found the right vehicle, not just making a sale. If you're shopping for a new Ford, I highly recommend asking for Rene. Driving the Raptor off the lot was pure excitement. Thank you to Rene and the entire Sheehy team for another outstanding experience. If you're looking for a dealership with great vehicles, honest service, and people who stand behind what they sell, Sheehy Ford of Springfield is it. Couldn't be happier!

This dealership doesn't even get one star from me. When you have an issue, management doesn't…read moreabsolutely nothing. They make promisies that they don't keep. I had some issues with a car that I purchased and they basically just blew me off. Worst car buying experience of my entire life. I will never ever buy a used car from them. My sales person was nice but the over all experience was horrible. I had to ask to speak with management 3 times before anyone even took the time to come over an assist me and they still didn't follow up with me to work out the issues. Please think twice before purchasing a used car. Ask plenty of questions and check out the vechicle thoroughly before purchasing. I had to get work done on it to pass inspection, $700.00. Next the Ac went out 26 days later, its a good thing I had a warranty. Got that fixed and the day i picked it up from the mechanic and my radio isn't working. Need new brakes and rotors next. ‍‍ Areava E

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

I visited Sheehy Subaru of Springfield (VA) on Sept 27, 2025 after emailing the store a documented…read morequote from another Subaru dealer well in advance. My assigned sales rep, Chas, was polite and professional -- he really knows about cars and likes his job. The issue was with the General Sales Manager, Chris Barr. He is rude, unprofessional, and disrespectful: He repeatedly interrupted me and discouraged me from explaining what I needed. He refused to engage with my written quote as a baseline and instead presented a substantially higher, non-competitive offer. When I pointed out the pricing gap, he questioned the legitimacy of my quote in a dismissive tone and essentially told me to leave if I wouldn't accept. BUYER ATTENTION: This was the only dealership--across all my recent visits to Subaru, Honda, Mazda, Toyota, Volvo, BMW, and Audi stores--where I experienced this level of rudeness. I've purchased cars in California and Michigan and never encountered this approach. There are MANY Subaru dealers nearby; buyers do not need to settle for this experience. Importantly, I completed my purchase the same day at another Subaru dealership with a respectful experience and a competitive discount. Even a few dealerships that couldn't match the price still maintained a professional, constructive attitude, leaving the door open for future business--exactly how it should be.

Outstanding experience - Been buying and leasing vehicles for over 30 years - by far, the…read moreexpertise, knowledge, promptness and professionalism of Kasim (Sales Associate), Lauren (Sales Manager) and Zubair (Finance Director) is top notch - they absolutely raised the bar. From being welcomed in to driving out in a new 2026 JEEP, the experience was efficient, transparent and hassle free... The entire process took less than 90 mins... I am a customer for life. Thank you!!

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

I initially came here a couple weeks ago because of what I thought was a leaking windshield wiper…read morefluid. I had come in, no one seemed to want to help me, several people made eye contact with me, no one made any effort to help. 2.5 hours there to only be communicated through unprofessional text to find out it would cost $1,100 to order the part and replace it. They didn't even tell me that by ordering the part, 2 additional parts would be needed. They didn't check anything else or to tell me that additional service was needed. On top of that, they broke my wheel lock key so I ended up going elsewhere after I ordered the parts online myself. My wheel locks had to be broken off, one was missing. I called the service manager and explained what happened and scheduled another appointment where they said they would replace the wheel locks. In addition, I would likely need service and an oil change based off the fact my car was telling me service was required. I made the appointment and went in. They mentioned that they would also check for the fuel tank recall replacement. I was there for 4 hours. 2 hours in, I received a link with a video that my undercover was damaged. I responded and asked what all needed to be done and if someone could come and chat with me. An hour later, I followed up. No one came to talk to me in person. 10 minutes later, they texted back saying it was ripping and needs replacement and if I wanted to get it done, they could get me the quote. I responded yes, and 10 minutes later, they said "will do". 10 minutes later, I received a quote for $700 for just the part and saying my vehicle was all set. I responded asking how long it would take and what my current cost was. I received no response and followed up 10 minutes later. I was told my current cost was $114 for the oil change and that the wheel locks (What I scheduled the appointment for) was out of stock. I went to talk to the service and he said that the oil change was completed. I waited 4 hours for an oil change. The wheel locks were out of stock. They didn't have the fuel tank recall part, none of which was communicated the entire time I was there. I saw another service individual come into the customer lounge and talk to several of the customers and I never received the same courtesy. In the text when they checked me in, it does say texting is the preferred communication but to wait there 4 hours for an oil change is absolutely ridiculous. I was given a discount for my wait time but this was frustrating and an absolute waste of time. The service individual asked me if I wanted the service manager to reach back out and I said yes. It's been 3 days with no reach out. Disappointing to waste 4 hours based on a conversation with the service manager with no resolution. I will not be coming back to this dealership and will be going elsewhere because the service here is the worst of the worst of what I've received. The service here makes me never want to buy a Hyundai again.

I would give 0 stars if I could…read more I called to see about my daughter's 2022 Hyandai Accent to get looked at. I was told over the phone multiple times it was a $210 diagnostic fee. When I came in to drop the car off I was told it was a $255 diagnostic fee. I told the guy that that was not what I was told over the phone by Brad who said he was the manager. The guy then wrote on the paper that it was a $210 fee per Brad. I got the link to pay today because I'm transferring to a different shop and the invoice is for $271. I questioned it and was told that I had shop materials to pay for. I was never told that when I dropped it off. So then he said it was reduced for me by Brad so it was only $225 plus tax. Well $225 plus tax doesn't come to $271. On the receipt it only shows $225 no calculation how it went up to $271. The tow truck was waiting to pick my car up so I had no choice but to pay it. But this is an incredibly dishonest and non transparent way to do business. This is why I always try to avoid dealerships but I thought the issue was a warranty issue which is the only reason I stepped foot in a dealership. Definitely won't be back. Also I'd love to see where on the receipt it shows how we got to the final number. It looks to me that they put in the cost and $271 was the total then they changed it up top to "appease" me but still made what they wanted in the end.

Called the service department and the shop Forman told me to just come in and he'll try to fit me…read morein. I have a 2019 one month old NV 2500 with a problematic sliding door that kept locking up in the closed position. While all the mechanics were busy Ronnie took time to research this annoying issue and found a service bulletin that said to adjust the strike plates alignment, then because that didn't do the trick he looked inside the door mechanism and found the door wasn't releasing because the upper latch needed adjustment, there is only one adjustment bolt he showed me and then fixed it. He proceeded to educate me on my new NV and helped me understand other things. Ronnie is to be commended for his superb customer service and attention to detail. While this service department doesn't have the greatest reviews I plan to give them my business! Thank you Ronnie! Alex.

Hey this was my first time at this dealership I've had really bad experience at a different…read moredealership in Alexandria so I wanted to try something different this is even closer to my house I had such a great experience I went in for an oil change they did a whole work up my car and I really was very pleased with the service I was in an out they did a great job especially my service advisor he was outstanding if you're looking for a great service on your vehicle on your Nissan come and visit Joe Robinson he really went above and beyond to make my experience at this dealership the best and let him know Ms. Ramos sent you

I've been a longtime customer for another Subaru dealership that had just degraded in service…read moreovertime. It was time for my s/o and I to try a new place. Thankfully, Sheehy Subaru was of reasonable driving distance so we decided to try them. The experience is night and day compared to the previous location. While the lot may feel a bit more congested, it's probably due to the fact that everyone comes here for their service! Someone had come to my car immediately, asked me what services I was here for, and got started right away. I was working with Tyler, who is extremely informative and so easy to talk to. He made sure to tell me all the recommendations and everything that I needed to change, but was honest if I had time to change certain parts of my vehicle. In addition, he was able to provide me with additional quotes like leather replacement on my seats. I also feel like their prices are fair. He even offered to teach me how to replace a filter (which I politely declined because I had done it before)! It was a pleasant surprise. I'm sad that I didn't come to Sheehy Subaru sooner, but I'm so glad that we finally did. Big shoutout to Tyler for his impeccable service and professionalism. Thank you so much for all your assistance with my vehicle! I truly feel like I've been taken care of and will continue to go to Sheehy Subaru for all my vehicle needs.

My wife and I purchased a new 2021 Subaru Forrester in Fall of 2021. We were excited to purchase a…read morevehicle with a high safety rating as we geared up to start a family. On 10/28/22, I dropped the Forrester off at Sheehy Subaru of Springfield dealership for an oil change and tire rotation. I thought I would do something nice for my wife; I added a car detail service. On 10/29/22, I awoke to a voicemail stating that there had been an incident with our vehicle. Jonah, the manager, seemed sincerely upset, and gave assurances. I was shown our damaged vehicle at the nearby detailing company that the dealership uses: Pure Polish. Pure Polish is where the vehicle incident occurred, not the dealership. Jonah has been helpful in helping us to navigate this process. My insurance had the vehicle evaluated for an estimate, which is required for the diminished value claim we have to file against the insurance of Pure Polish, in order to be compensated for the drop in asset value after the incident (the vehicle is only a year old and was accident-free). We are thankful for: No one got hurt. The dealership provided a loaner vehicle to us. Jonah has been very helpful during this inconvenient time. We will be compensated for repair costs. We will be compensated for vehicle diminished value. We are concerned about: Heightened risk of future issues with the damaged vehicle. We didn't feel like the dealership's first priority after the incident; we had to do our own research regarding the pursuit of compensation for our negative impacts. It felt like the dealership prioritized its business alliance with Pure Polish, over us, their customer.

If you're looking for a salesperson who treats you with respect and genuine kindness, go see Peter…read moreNartey at Priority Toyota of Springfield. I had been shopping around hard at various dealerships and online platforms (Carvana, Autotrader, etc.) for a 2026 Tacoma TRD Pro. Despite the competition, Peter won my business because he made me feel like a person from day one. He was incredibly accommodating and focused on getting me the best deal possible, including my military discount and price matching. This was by far the easiest car-buying process I've gone through out of the seven cars I've owned. Exceptional service!

IF I CAN GIVE 0 I WOULD!! I recently bought a car from this dealership, and when I signed the…read morepaperwork, everything was done electronically. I wasn't given a copy of the documents to review at home. Later, when we tried to add the car to our insurance, we noticed an extra $1,200 added to the total price. When I called to ask what the charge was for, they told me it was "insurance in case of an accident so the car could be towed." This was added without my knowledge or consent. When I went back to the dealership to cancel it, everyone acted like this was something that happens all the time. It felt dishonest and misleading. Adding charges without telling customers is basically taking money from people, and it's not right.