Came in from a six hour flight to grab our car we had reserved, unfortunately the key for the…read morevehicle couldn't be found, DJ and Gessel showed us a different option, although the car was a larger size it didn't have the necessary 8 seats we needed to accommodate our trip. What I appreciated the most was that instead of just forcing us into the 7 seater, they looked at options for us, when that did not work out they went above and beyond to look for the key which was eventually located. This may not seem like a lot but trust me after a six hour flight and traveling with two kids, it's a relief to be able to drive off with what was reserved. A seven seater car would have resulted in us needing another car just to get around for the next few weeks which would have been a logistical nightmare. Thanks again DJ and Gessel for your kindness

DO NOT RENT FROM HERE…read more The app allowed me to pick my specific vehicle, however when I arrived they tried to give me something else. I pointed this out to them and they tried to make an excuse about it, making me feel weird & small in the process, but they ended up giving me the car I picked. It was after 11pm. They handed me the keys and my receipt. There was no walk around the vehicle. The parking lot is dimly lit. I looked at the car which appeared fine and I drove off. When I returned the car the agent pointed out a scratch. I explained that must've already been there. I drove upstate for the weekend, I was not around any people. I was isolated in a country house. She asked if I took pics when I got the car. I told her no. She shook her head and told me I should always take pics before leaving with the car. She told me not to worry about it and just explain that the scratch was there before if I'm contacted about it. Less than two weeks later I get a damage claim, $939.04 for that scratch. The photo of the scratch Sixt sent to me was deeper than the scratch the agent showed me. But it was my word against theirs, and I had no proof that the scratch wasn't already there. But neither did Sixt. Thankfully my AMEX car insurance coverage took care if it. The most appalling unprofessional experience. This location has got to be running an insurance claim scam, and there must be incentives to filing insurance claims. For over 25 years I've rented cars from various companies locally, nationally, and internationally, never charged a claim until Sixt JFK. I will definitely stick with Hertz, Enterprise, or Budget in the future.

I used this enterprise location to drop off a rental car from another city. IT is tough to enter…read morethe return center. The staff is very friendly and courteous. They don't rush and everything is organized well on the return process. After returning it is very easy to catch the air train. So, either you return or pick up a vehicle, from JFK airport terminal just take the Air train and go to rental center and it is very accessible and simple

We booked early and ahead of time, and thank goodness we did. The holiday rush can make it…read moredifficult to book car rentals last minute. Due to availability and a lack of inventory during the holidays, the vehicle size we originally reserved wasn't available, so we were forced to upgrade or downgrade. In our case, upgrading cost us an extra $10. It worked out well, and we were able to rent a slightly larger car, which was fortunately brand new. The employee who helped us was very professional, friendly, and patient, despite the late hour. We really appreciated her help after a very long international flight. Finding the Enterprise desk was fairly easy. It's right off the Federal Circle light rail track. A bit difficult to get to if you have a lot of luggage or traveling with special needs because of the light rail's large gap and snail-paced elevators. Keep in mind the roads in and out of JFK aren't always the easiest to drive on either. There's a lot of construction, and drivers tend to be more aggressive, probably due to the close proximity to NYC. Drive safely!

Mike was the shit. Also shoutout to home girl who sang happy birthday to me lmao…read more Very prompt, direct, and helpful. Homeboy helped us get us the perfect ride for our roadtrip. I would recommend this place to frequent flyers

I have been an EHI( Alamo and Enterprise rent a car) loyal customer for 12 years…read more This location in particular stands out with the inimitable NY work ethic and straightforward no bs accountability- 1) The vehicles here are low mileage, cleaner and well maintained vs Budget and Avis. In the winter they ensure snow and ice removing devices are in every car. 2) There are always choices and options to pick a vehicle in every class. 3) a) 3 years ago I was in and out of NY six times and the awesome Sush( now promoted and a Manager at a different center) was a blessing. She helped my family with amazing service, care and took ownership of a situation and fixed it pronto. Always smiling with great energy. b) Tony the Manager also was so understanding, proactive and communicative in September 2023 when I drove from Baltimore airport to NY. It was a one way rental of a BMW that almost immediately had tire and " Need Service" issues. Baltimore BMI airport did not take any responsibility for this but JFK did. c) Hats off to Frazier and Omare in May 2025 who went the extra mile for me. 4) The airport rates here vs LAX are about 20 percent cheaper. 5) The Air Train from all terminals drops off all rental customers at Federal Circle where the companies are located. Very convenient. 6) Alamo JFK has been very flexible with me over the decade plus of 77 plus rentals and let me drop off at LGA airport for no extra charge. 7) I appreciate the 0-59 minute grace if late when returning. 8) The only Company location that gives all of us a business card at the exit with an email and a phone number to contact for anything at all. I also get a text every time within two hours asking if all is good.

My experience with Drivo was very good. My car was clean and more than reliable during the time of…read morethe rental. My sincere thanks to AB for getting the car checked in and inspected in time for me to catch the shuttle to terminal. Well done AB to you and all the staff at Drivo. I will rent from Drivo the next visit to NY. All the best Ric F.

We had a good experience with Abdulrahman and Kimala and the car was clean and reliableread more

Great Experience with Hertz - Smooth Rental & Clean Car…read more I had a really positive experience renting with Hertz. The customer service stood out right away--staff were friendly, helpful, and made the whole pickup process quick and easy. The vehicle I received (a Nissan Rogue) was in great condition--clean inside and out, comfortable, and drove smoothly. The interior was well-maintained, and everything worked perfectly, from the infotainment system to the seating and space. It was exactly what I needed for a hassle-free trip. Drop-off was just as simple, with no issues or delays. Overall, excellent service, a reliable car, and a stress-free experience. I'd definitely rent from Hertz again and recommend them to others.

An important item dropped in the car upon return. I attempted contact within an hour while at the…read moreairport-Nothing. I emailed the same day- Nohing. There is no way to directly contact the location. Even Hertz Executive Team gave me a run around 718 number hat took me back to their 800 number. I completed the survey, did the lost and found form....and NOTHING. As a Hertz Gold Rewards member...or even as a general customer, it is ridiculous that over a week later, there has been no contact or assitance given for me to contact them.

I had a great experience here, yes it was busy and the line was long, which is expected at an…read moreairport location. But the attendant at the desk was so nice and pleasant, he really reminded me what great customer service looks like. He's so good corporate should have him give classes on customer service. I didnt get his name but on the receipt it's says Titob (he seemed if south asian decent). I almost never leave reviews, but he was so exceptional, I needed to point it out. Pro tip: if returning you car at JFK, there's a gas station nearby on the airport to fill up before your return

We were given a car that had not been cleaned and stunk of weed and cigarette smoke with ash and…read moreresin viewable in the drivers seat. When we brought it to their attention, they didn't care nor did they offer a solution. We returned it the following day bec of tire pressure issues. Also, everyone who works here is not pleasant or knowledgeable nor did they ever smile. No costumer service skills.

Diana was so helpful and great to assist me. Great customer service and explained everything to me.read more

Diana was amazing and super helpful! She was helpful with helping us get a wonderful deal.read more

Hyacinth, a manager was an angel on earth. She helped us navigate transportation in the middle of…read morea nor'easter when we had tried all other options! She was empathetic, went above and beyond and was lovely. Thank you Hyacinth!!!

First, this is not a knock on Budget as a whole. I am a Fastbreak member since I've rented from…read morethem a number of times. I even rented a car from Budget/JFK once before with no incident. I reserved an SUV months in advance during the holiday break knowing it would be difficult to rent a car during this time. As a Fastbreak member, via the app, it said specifically, that I could go to a certain section, pick a car and drive off. There was even a sign w/ my name saying my rental was ready. After walking in the freezing cold to the section, I was told I still had to go to the front desk to check in. After checking in, I was told they were still "cleaning my rental". We waited for approximately 45 minutes (this is after walking around, so approx an hour wait), we got the car. After driving off into JFK traffic, that's when we realized the smell. (For those who saw it, think of the "Smelly Car" episode of Seinfeld) The car smelled like an old stale ashtray. As the car heated up more, the stench intensified. We tried using cologne/perfume to cover the stench and checked the ashtrays. We wiped down what appeared to be ash from the console and cup holders. Not sure what they cleaned. At best it looked like they just hosed down the outside of the car and filled the tank and completely skipped the interior. And unfortunately, because of the holiday season, other Budget locations did not have extra suvs to swap out. One other thing, what's the point of providing a "local" number for a Budget location if no one picks up and it just goes to the central line, where the customer service rep can't do anything except to say "Did you try calling a location directly?"

The rental car is excellent service 5 stars version. The service is very accurate they have dropped…read moreme to the airport, and pick me up on time from the airport to give me back my vehicle

From the owner: Open for business all day, call today for your free quote.read more

The customer service from on the phone to in person was amazing. The facility was clean and no wait…read moreto get helped. My rental was clean and no issues. I would like to thank the two workers Terrell and Aurth for their professionalism , dedication, and hard work in making sure I was treated well at this Enterprise location. I would definitely rent here again and again.

0 stars. These people lied about sending me a receipt via email and put in the system I refused to…read morepay which is a LIE. Representatives at this location tell you one thing and put something else in the system. I will NEVER use enterprise here or in any other location because I've seen this is common practice with this company in multiple locations. Disgusting attitudes and lies is all you get from them so I will never recommend this place to anyone.