I rented several times at this location in valley stream and was always pleased with the service…read moreuntil today. I had made a reservation online for a compact SUV, when I arrived at 5 pm, I was informed that it was not available. The manager rudely and abruptly said "It's not how we operate" when I tried to explain that it should not have allowed me to book the reservation online if the car was not available. I told him that I was not going to pay more money for another car when he demanded that I do. As a woman, I felt threatened and uncomfortable. Sean another employee asked for my driver's license and shouted your license has expired, I corrected him that it will expire in 5 days and I had already renewed and waiting to receive it in the mail. I dealt with this supervisor in the past and he was always respectful because other employees were Caucasians, he knew to behave civilly but today his true color came out, he felt comfortable because there were two other black men like himself working there when I came that's why the treatment was different. It is a sad reality; I am Black myself. I will not return to this location.

Headache and a half! I visited here to rent a car and had already made my reservation online. When…read moreI arrived they tried to give me a dirty vehicle which had trash inside and was missing cup holders. They told me it was the only vehicle available. I then had to wait for the cleaners to clean the vehicle the second time in two days. After the cleaning crew finished I inspected the vehicle again only to find the back of the vehicle was covered in dog hair, and there was trash behind the seats . at that point, it was just ridiculous and a waste of my time. We got on the road late and there was no need for them to not have been diligent in the cleaning of their vehicles.

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

I took a chance on a rental company that I wasn't familiar with because of the price. I regretted…read moreit after I read reviews. However, I prayed that our experience wouldn't be like most others, and thank God it wasn't. We didn't wait long for the shuttle and the pick up was quick. We rented from Orlando, FL. The two complaints I had was 1. after we got the keys we had to get the car inspected and they were trying to sell us vacation packages/time shares. I respect the hustle, but we had children with us and it was very hot out. It was annoying after I declined several times. 2. The car was set up for auto park brake. One day the park brake did not release and we tried everything to troubleshoot the issue. I called the emergency #, left a message, but no one ever called back. We sat in the car for almost an hour before the car "reset", and the park brake finally released.

AVOID THIS NU CAR RENTAL COMPANY. After being aware of the scams my friends got sucked into, I will…read moredefinitely avoid that company by any mean. First my friends were told $7/day. When they got to the rental location, they wouldn't accept own insurance and the extra purchased insurance. They were forced to pay $197 for insurance . My friends were also obligated to put a deposit for $1000 or to pay an extra $63 to cover the deposit towards the vehicle. Their promise was too good to be true. This company is definitely a scam. Stay away from it. I wish I could give it "zero Star ". . Deception with notice not even in the fine print.

Very fast clean cab and he didn't over charge he also waited for me to get in saferead more