Aaron and his team are incredible to work with! They are very prompt and thorough when addressing…read moreall questions and concerns. If you are looking for a great insurance agent, definitely contact Aaron Perry and his team!

I was FLOORED at the absolutely awful service from Aaron. After a rate increase due to an accident,…read moreAaron requested to meet with me, which I agreed to do (taking time out of my workday), didn't call me when we were supposed to meet, when we did finally connect he didn't know why we were meeting. Then he had an attitude with me and told me to go with another agent (still confused by this?) which I was planning to do because their rates are so high (and I was constantly getting sold more coverage than I needed, in retrospect could have saved more over the years.) Ew, find somewhere else. You can save money and get better service! Maybe because of my claim he didn't want my business anymore? Thought that was the point of insurance. Still confused at the overall mess of an experience.

Nicole Kluyber With Cliff Agency is very professional and help full…read more Nick R

I called because I never rec'd my declaration page for condo policy. Somehow, I was put on…read morepaperless billing. I asked for a copy of my condo policy. I explained I was shopping around anyhow. The person on the phone got very defensive when I told him State Farm actually came in less than Progressive. He said he doubts about that & he was bound & determined to prove the information that I had rec'd, wrong. After a bit of his protestations, he hung up on me leaving me unsure if he was going to email my copy to me. I believe it was Dennis Cliff that I was speaking with. SO DISAPPOINTING! Terrible customer service!

We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

I just switched my business to Vicki Wagener - American Family. She spent an hour meeting with me…read moreto review my home, auto and life insurance policies. She explained what coverages I had. We found some I didn't need and some I should add. She was very helpful and no pressure sales tactics. Highly recommend Vicki!

they are the best they always helpful and go over everything , good rates great life insurance…read moreprograms

Diane was very helpful in helping my daughter receive a distribution on a claim that was somewhat…read morecomplicated. We appreciated her help very much.

I compared on my first home that first Friday in February. A gentleman walked in about 8 feet ahead…read moreof me. He was late I was early I lingered back a bit. He checked in they directed him where to go & sat in silence as I stood for a few moments. They asked if they could help me, I mentioned I was there to close. Though they did not apologize for not addressing me they mentioned they assumed I was with the previous gentleman. After giving my new home address I was instructed where my meeting room was located. It wasn't too long before I was joined by the title company employee. She was approachable, very direct, we were halfway through or further, she had already corrected some paperwork errors a s well before my realtor had arrived. (Thank goodness too! He began chatting with his business partner about his garage and other things in the room as if it were a cookout while we were signing documents). I would give Preferred Title TWO THUMBS UP and recommend them to anyone without hesitation!

Clean professional institution. Staff is very professional and polite. Easy access to office. If…read moreyou take the side door, office is right there. If you come from the large parking lot (facing the belt line), follow the well marked signs. Very easy to find.

Had hail damage , they will only replace the spots where the damage is not the entire roofread more

In April of 2024 SF agent Alex Rabb requested a discussion of my insurance policies as she was…read moretaking over retired SF agent Larry Sain's clientele. At the meeting we discussed some changes to my policies for house, auto, and personal liability. I agreed to some changes. Alex said the changes would take place on my renewal dates. That would be 21 OCT 24 for my house. It was supposed to be a small increase which she did not specify. In late September I saw the premium for the first time. It had increased from $1100 to over $2000. I called her up to complain and she said that she would set up a meeting in November to discuss reducing the premium I told her that would be too late as the policy premium was due on 21 OCT 24. She told me that SF would refund the difference.so she set up date to discuss it 2 weeks after the premium was due. I said nothing but after ending the call I searched for and found a new insurance provider. After determining Allstate offered what I needed at a significantly lower cost to me, I accepted their offer. I called Alex that day at the end of September to cancel our meeting. She demanded to know what their premium was and I refused to tell her and hung up when she wouldn't stop badgering about how they could get better rates. A few days later on 06 OCT 24 I received a new offer of $1400 but I had already accepted Allstate's offer. On Oct 18 I contacted my bank to stop the automatic debit to my account from SF. The bank said that was controlled by SF. I called Alex Rabb to tell her to rescind the debit. She told me I had to show proof of insurance before they would do that. I copied a page that showed my new policy and brought it to the office immediately as the debit would o. As I gave it to her she started chastising me. I turned back and told her that if she hadn't raised my rate by a over $1000, She might have retained my Business, I walked out but as I walked out the office door, she threatened to cancel my auto insurance. I turned back to the door and they locked it. I then stood outside of her window and said "Yelp, yelp, yelp" went home meaning I would post a bad review on YELP. I went home and received a phone call from a policeman Officer Moody telling me that he was contact by Rabb. I told him my side. I want to sue them for misrepresentation and harassment. I have documentation to prove my claims.

Patrick has a great operation. They are kind, but also extremely efficient and knowledgeable. I…read moreused to sell insurance for a different organization and it eroded my trust in the insurance agency until I met Patrick and Melissa. They honestly seem to be focused on the best interest of the customer, as all insurance agents would be in an ideal world. I never felt pushed to buy more coverage than I needed. On top of that, once I moved states, they helped me find someone who met their standards in New Orleans, which I greatly appreciated. The referral they gave me was to a group of similarly honest and concerned agents. Having sold insurance and quit because of how exploitative it can be, I cannot recommend Patrick's office highly enough. This might seem like hyperbole, but they restored my faith in insurance.

I am so happy with my insurance and the folks at Marsden's office are a big part of it! I've been…read morewith State Farm since I carried only renter's insurance in Alaska but when I bought a car last summer, I shopped around and still found State Farm to be my best option. Granted I'm a light driver with a great track record, still State Farm offers me a rate that can't quite be beat with excellent service. Patrick and his staff have always been friendly, personable, and so very easy to talk to. They always seem to have time to answer my questions and I come up with a lot of them. Just recently they helped me get me set up with the Drive Safe and Save program and I'm loving that it saves me money and offers me bluetooth for taking phone calls in the car. And their location is convenient - right on the capitol square. Highly recommended!

Apparently other reviewers have not filed a claim with geico yet. I too initially shared the warm…read moren fuzzy feeling of smooth talking customer service reps while reluctantly deciding to go with Green little guy on my daughters car instead of my normal provider due to the relentless marketing they do and thinking I'll give them a try they sound good. DO - get a copy of your policy asap upon binding coverage - not online later - but a printed hard copy - you will need to ask them as they dont send you a copy of it w/o asking. To expensive I was told - "can you imagine the cost of that sir" no problem I get it im cool with trees n can roll with conservation. DO - get a copy and read all the fine print.. all 8 pages of little text and understand it. (Cmon not everyone reads every last paragraph on an encyclopedia of a policy) yes my fault n responsibility- I get it. But at no point was this and the other lengthy exemption clauses ever explained. DO - understand that if you have an accident and damage anything "you own" they wont pay to have it fixed - only the original insured vehicle. Unfortunately we had a not so rare incident (after speaking with other families) while backing out of our garage one vehicle brushed another one (not insured by geico) on our property. Due to actually OWNING BOTH VEHICLES Geico will not pay to fix both not even with a seperate deductible. Yes buyer beware and it was my responsibility to read every last tiny fine print paragraph but in 30+ years of driving and utilizing multiple insurance carriers for personal and biz lines over the years and s#%{ happens - never had a problem ever lije this even confirmed it with the body shop. Buyer beware Geico coverage is not "full robust coverage like they talk it up" if you damage anything legally owned by you including property, vehicles etc. - they will not pay the claim. Marine policy n car policy goonnnnnnnnee.. switched faster than the channel when a geico commercial comes on now. Just a heads up to others considering geico when comparing to other reputable carriers in the midwest. The stuffed animal maybe cutee but the coverage isn't! - Beware of multiple escape clauses in their auto policy coverages.

Oh so easy auto insurance here with these people. No hassle or up selling and great customer…read moreservice was just the beginning. They called to check up on me one fine night only to get my sense of humor and a few chuckles were shared. Thankful for the piece of mind that they provide me I was happy with that the check-in. However, yesterday I opened a UPS package only to find they sent me a stuffed Geico Gecko Guy with a hand written note appreciating my appreciation of them! They are too cool. Love you forever Geico, the real good hands.