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    Albany Mechanical Services

    Albany Mechanical Services

    (8 reviews)

    Five Stars is not adequate for the outstanding communications and expert installation we…read moreexperienced when purchasing a new Daikin HVAC System. Our AC stopped working during a 90 degree week long heating spell! From my initial call, the System was installed within 48 hours by experienced, knowledgeable, courteous, and professional technicians. This is an incredible turnaround considering we were a new customer! I had mentioned my husband had a disability and did better with AC. Jason, Head Technician, rearranged the company's installation schedule to fit us in ASAP. The day after the initial call, a service call was made by Eric to assess the problem. He explained everything well and measured for a new system. That same day, a proposal was presented by Jason complete with explanation. We signed a contract online. Installation was the next day by Dan, Andrew, and two others. When they completed installing the system, Dan reset our thermostat. He also reset the NEST on my iPhone since I use my phone to change settings on the thermostat. He was thorough and kind. He also showed me what had been installed. They cleaned up very well. In addition, I experienced that their excellent customer service for all staff focuses on clarity. They welcome questions in person and by providing email, text, and phone call access. No ambiguity here. Written copies of proposals and statements are provided for the customer. We highly recommend Albany Mechanical for your heating and cooling systems. We are so confident in the company's operations, we now have a maintenance contract with them.

    Installed the wrong size AC in our house and we struggled for several years being miserable while…read morethey troubleshooted and made excuses. Still couldn't admit their mistake when they realized they used the wrong house plans for the design, and when 4 other companies verified the unit was undersized for our house. Installed a new AC last month (from a different company) and have had zero issues, it's keeping us nice and cool. $12,000 mistake for us and would never recommend them to anyone as they do not back their product or installation. *edit to respond to Albany Mechanical: In regard to the claim about new construction and system design, Albany Mechanical used the wrong set of plans when designing our HVAC system and they are 100% aware of this. The builder initially provided preliminary drawings to obtain a general estimate. However, the final design of our home changed significantly, including both the layout and the addition of more square footage. The updated plans were sent to Albany Mechanical--and we have documentation confirming this. Despite that, the system was ultimately built using the original, outdated drawings, which resulted in an improperly designed and ineffective system. It is also incorrect to state that we only contacted them in 2024, several years after construction. As part of the installation, we had a one-year service contract, during which Albany Mechanical was called out on three separate occasions the first summer due to ongoing issues with the system's performance. Our concerns were raised from the very beginning. While it is true that we reached out again in 2024, those visits were part of continued attempts to address a long-standing problem. During that time, Albany Mechanical brought in a third-party company to evaluate airflow and size of the unit. It was during this process that we discovered they had the wrong plans and provided the third party with the same incorrect plans. When this discrepancy was identified, Albany Mechanical refused to have the analysis redone using the correct plans. Regarding the dehumidification system, this was installed after the fact in an effort to improve performance, as during the first year of use of the system Albany Mechanical adamantly stated there was nothing wrong with it despite our home being 82 degrees when the thermostat was at 73 degrees. The claim that the system introduced outside air during peak summer conditions is completely false. The unit is equipped with an external temperature sensor that automatically closes the outside air intake when temperatures are too high or too low. This statement reflects a misunderstanding of the system's functionality and complete lack of knowledge by Albany Mechanical. While it is true that a clogged filter was identified during one of their service visits, the HVAC system was not functioning properly both before the dehumidifier was installed and after the dehumidifier's filter was cleaned. Therefore, this issue had no bearing on the underlying problem and is just an attempt to make excuses. Finally, the assertion that Albany Mechanical stood behind their work is not supported by the facts. They were made aware that incorrect plans had been used. Multiple independent companies--four in total--confirmed that the system was undersized for the home and despite both of these assertations they refused to take responsibility. Most importantly, after replacing the system with one that was properly sized, we have experienced no issues. The evidence is clear. Albany Mechanical absolutely does not stand behind their work, and based on our experience, we would never recommend this company.

    Action Jack - hvac - Updated August 2026

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