Here is the second part of my review! The companies response to my 1st review is almost true. My…read morebudget had nothing to do with this. It is poor quality work with a poorly managed company. They lie. When I called to discuss the fact that my faucet was about to fall off, I was told that they had no record of being at my house until I provided pictures of their vehicles in my driveway. Lesson learned.

Gave me a price upfront which was great. Got back to me within a few hours of requesting service…read more Would consider for future projects

Awesome job appreciate Tom thank you for helping fix my porch leak. Kind professional and knows…read morewhat he's doing.

Excellent service. Arrived the same day. Problem solved…read more Would recommend and hire again.

I had a hot water heater issue leaking profusely had my heater changed replaced and other pipe…read moreissues James did a wonderful job I highly recommend excellent work thank you

I will start by saying James Leckonby has no moral integrity. I gave James 2 stars because he does…read moreknow how to put pipes together. However! I would not recommend James for any work beyond simple plumbing. Let me explain. Prior to Christmas, 2024 the water coil in our furnace burst shortly after having the furnace serviced (James did not do the service) , leaving our home without hot water and heat. We started seeking recommendations. An acquaintance of ours said he knew James and gave us James' phone number. I called and spoke with James. James came to our home, assessed the situation, and recommended a combi unit. Combi: meaning a combination of heat and hot water. James said he was familiar with combi's and had installed them for others. James prepared a quote to remove the old furnace and install a replacement. My wife and I thought the quote was too high ($12,000), but we felt having no heat or hot water and the fact that it was Christmas and with the weather below freezing we had no choice but to accept. We were afraid not starting the work immediately would cause our pipes to freeze. We signed the work agreement 12/19/2024. James hired two workers to remove the old furnace. Due to the old furnaces weight (cast iron) they decided to break it apart in the basement. In doing so, they left residue on the floor and the steps leading outside that will not cleanup with regular cleaning products. The floor and steps are now covered with cardboard. James installed the combi unit, but could not get it to run. James spent hour after hour trying to get the combi to fire up. Christmas came and went. We had no hot water or heat since mid -December. Due to the cold we were forced to purchase portable heaters to keep the pipes from freezing. On 12/27/24 we called National Grid and asked if they would check their gas feed. A service tech came and verified National Grids gas line was okay. The tech then asked James to check the gas valve in the basement that James installed. When James disconnected the gas line we found the valve was clogged with pipe dope. After removing the pipe dope and reassembling the gas line the combi was able to fire up. Forward , to spring 2025. The combi unit started to get occasional combustion errors. At the time National Grid had been working on the gas lines in the neighborhood. For that reason we considered their gas line work was causing air in the lines, thus the combustion errors. After National Grid completed the gas line work in September the occasional combustion errors continued. It was early October 1 when I contacted James Leckonby to let him know that the the combi was getting occasional combustion 003 errors. I told James they were occasional and we were able to reset the error code when necessary. I said he didn't have to rush over, but that I would like him to check it out in the next few weeks. We had an agreement. On October 16 I called James to let him know that the combi was getting 003 errors constantly and that we had no heat. James became a no show. He would make up excuses why he wasn't available. One time (October 30) telling me , "You"re not my only customer". Finally November 3 James shows up after 8:00p.m. The same time when the combi manufacturers Help Center closed for the day. It was quite obvious James had no idea how to trouble shoot or program the combi. At one point he disconnected a part without first shutting the water off and draining the unit, which resulted in water gushing all over. Well! That night was a bust, but James promised to return early the next day so he would be able to use the manufacturers Help Center. We had previously informed James that my wife had emergency surgery the week before and that I was going to have hip replacement surgery November 7. Therefore, we would not be able to continue to run down the basement to reset the combi. Here we are. As of this writing November 28, James has not returned, has not called and has not responded to text messages.

Randy was quick to respond, professional and even showed up early to our appointment. His price was…read morefair and he did a thorough job cleaning our system. Even went the extra mile to replace our filter and point out a leak from corrosion that went unnoticed. Great job!

From the owner: We're a new company starting up in the capital region providing quality work at affordable costs…read more Free estimates

I received updated communication from the company that a refund was made and a charge was applied…read moreincorrectly. My previous review should not be considered as they did rectify the situation.

Needed a stormwater drain hydro jetted, but not a emergency. Tech took care of it in about 15…read moreminutes. If you're wondering, the base cost was $55 for the trip, and hydro jetting service was $285. But it is what it is.

Excellent work and communication when something didn't go as planned. I've already set up a second…read morejob w them! Top notch.​

From the owner: Family owned and operated read more

Writing this because I just recommended Holbrook to a friend and I was shocked I'd not done a…read morereview, we LOVE Holbrook Heating and Air Conditioning! The new furnace they installed 7 or 8 years ago, works perfectly and we loved their integrity, so much, we have had them for the Air Conditioning, too! In a past life (50 years ago), I worked with Air Conditioning and know that we get what we pay for... the gas furnace we purchased from Holbrook was their top line and we could not be more pleased! Thank you, Holbrook, you're the best!

A few years ago when I was caregiver for my father 24/7 I hired Fancher's a local Heating & A/C co…read more to fix collapsed baffles to the 2 north bedrooms . They spliced the areas with cut pieces but did not work. I scheduled a tune up with Holbrook thru a Home Depot tune up offer and told them the previous attempt by Fancher to fix the problem didn't work. . . I am 82 years old I was a design contractor and built this house. Central AC had two bedrooms with no air due to collapsed baffles . I wanted two lengths of new baffles distributed from the transfer center in the attic to the two bedrooms. Hollbrook came for a inspection, evaluated the situation and said I would need x amount of length of baffle and will schedule app't. I did not think that was enough length of baffle the mechanic quoted for replacing the lengths of baffle I figured needed so I called to ask Holbrook to ask the repair person if she had ordered enough baffle to cover the length of reaching 2 bedrooms, later told me yes she is sure. On June 11 After 1 1/2 hr of work charged me $348.00 said she spliced in 2 new runs to the bedrooms, I don't recall her checking the bedrooms for air flow. That evening I discovered there was no difference in air flow but the same as before. I called Holbrook and told them and sent another repair man, who agreed there was no sufficient air flow so he tried to make a temporary adjustment to the collapsed pieced extension baffles. He checked and found they were not producing any more air than before, Holbrook said they would order an additional amount of baffle mat'l based on the latest repair man's estimate of additional baffle needed to "refix" the ongoing problem. @ 190.00 per hr plus materials. This has been over 2 months of the hottest humid summer nights without A/C and I have had Cardiac surgery and I needed to have my A/C working. My street was being repaved so we had to reschedule to a later date. They scheduled the job and after hours of redoing most of the previous work the repairman added baffle lengths to the additional collapsed areas by splicing them to open up the airways. This attempt was supposed to have fixed the problem. When it was all done before issuing a bill I asked the boss to subtract the charge of the the previous work that failed to fix the problem and charge me the amount based on the time and materials of this re-do. After arguing awhile the boss agreed to take a small percentage off the charge of the first attempt to fix the problem........Really? ......... The remainder of the failed attempt cost plus the new charges totaled over $1,000 .......... .....Now here is the result .........It doesn't work any better, still not much air to the bedrooms. I asked that the amount to be charged on the scheduled new fix on 8/14 2025 will be minus the $348 I paid for the 1/1/2 hr work performed which did not work and has to be done over and paid only after checked and working properly...or a full refund of $348 which is more than fair considering I had to sleep in the hot stuffy bedrooms with cardiac vascular health issues for over 2 months. Honest and humble apology would also be in order since I will not pursue in any manner legally or by media to discredit Holbrook's reputation, however I will post a factual review of my experience with Holbrook. With sincere respect, however they show no consideration for my knowledge of the method I wanted it to be done, instead ended up in this expensive lengthy "botch" job. Conclusion: I feel although the work was earnestly done, 1st, it wasn't performed in the way I wanted it therefore by only splicing the collapsed portions were not successful as done before as I explained to them. 2nd: The temporary fix didn't even tie me over, and 3rd: The final extensive day of re doing and adding new lengths of baffle didn't produce much more results. That is much to pay for poor results. The repairman said he understood but the manager bypassed my intelligence by supporting the valid protocol of the method of all they did which was not the way to properly fix the problem since I was the contract builder and know exactly how the AC lines were distributed and the proper fix would be to replace the baffle lengths from the central distribution center separately to the two bedrooms, also I wanted the water condensation buildup evaluated for further replacement to prevent further leaks which wasn't considered. In conclusion I was definitely treated as I was an old man to be intimidated by a superior, all knowing intelligence to be taken for granted and not be considered for any worth except for determined and demand for payment. I was charged an incredible amount of money for an over excessive amount of work which was basically the same method the job by Fancher performed and didn't work instead of the way I suggested to repair by replacing two new baffle lines in the first place which would have done the job efficiently and successfully for less.

Ryan (owner) was professional and responsive. Showed up on time. The cost was fair and the work…read morewas done well and in a timely manner. He made sure to cover the cabinets and floor to avoid damaging them. And he cleaned up the area after he left. Highly recommend Novack Plumbing. Grasshopper quoted me a $1,000.00 more for the same job. Support small businesses. Corporate businesses have too much overhead which the customer is left paying for.

Wonderful person, fair and honest. Ryan (the homer)did job without "dragging his feet" which I…read moreexperienced from previous "professionals" who charged per hour. Ryan is fast and good at what he does. I will hire him again. I recommend Novaks Plumbing to all!

I have been doing business with NEPS for around 5 years. Rob has always been my technician and…read morerequested person for the job. From water tank leaks/replacement, furnace / AC issues, water softener installs he is my go to. He is thorough with his troubleshooting understanding root cause before replacing parts. He always explains everything that he is doing and where the issue is. As a female, i appreciate that he doesn't talk down to me which many repair companies do on repair calls. Rob is also very cost conscious for the consumer. He tries to do the fix as affordable as possible without compromising quality. I've never had a call back for the same work. He is honest and trustworthy. Right now, I have a furnace that is on its last leg. He has repaired it in hopes that it makes it to a point where costs come down for me. Not many companies would continue to do that, but Rob does. Highly recommend him for all of your HVAC needs!

These guys just want your money. I had an issue with my furnace (it sometimes won't start…read moreautomatically and I have to turn it off/on to start it). The guy showed up, didn't find anything wrong, charged me $250 and offered to install a new furnace for $12,000. An hour later I got an estimate from a different company and it was $4,000 to install a new furnace. Run away from these guys.