I have been doing business with NEPS for around 5 years. Rob has always been my technician and requested person for the job. From water tank leaks/replacement, furnace / AC issues, water softener installs he is my go to. He is thorough with his troubleshooting understanding root cause before replacing parts. He always explains everything that he is doing and where the issue is. As a female, i appreciate that he doesn't talk down to me which many repair companies do on repair calls. Rob is also very cost conscious for the consumer. He tries to do the fix as affordable as possible without compromising quality. I've never had a call back for the same work. He is honest and trustworthy. Right now, I have a furnace that is on its last leg. He has repaired it in hopes that it makes it to a point where costs come down for me. Not many companies would continue to do that, but Rob does. Highly recommend him for all of your HVAC needs! read more

These guys just want your money. I had an issue with my furnace (it sometimes won't start automatically and I have to turn it off/on to start it). The guy showed up, didn't find anything wrong, charged me $250 and offered to install a new furnace for $12,000. An hour later I got an estimate from a different company and it was $4,000 to install a new furnace. Run away from these guys. read more

My husband Gus recently installed a new HVAC system in our home. We contacted Neps, for the final connection. Best choice we could have made. The technician was (ROB) he was (GTREAT) courteous, prompt, efficient and professional. Such a pleasant surprise, to receive good service with nice people. We will call this business for any necessary services in the future. Thank You for your great service!! read more

Super satisfied with NEPS after they replaced a cracked pipe in our home. Rob was very thorough. Would definitely use them again in the future. read more

I was able to schedule an appointment for a furnace issue quickly and spoke to Rob the technician on the phone, and received a text confirming my appointment and when they were on their way. While looking at the furnace, I really appreciated Rob's patience and thoroughness--his explanation of what was wrong and what to look for was so helpful for me, as I am a first time homebuyer trying to understand my oil heating system. While the service call took more time than probably he and I both thought, he stayed to make sure the heating was fixed, doublechecking the wiring, the furnace power and the thermostat that he installed. He also stayed longer to check my A/C unit and show me details for what to look for as a new homeowner. While I chose to wait to get that fixed, I will be sure to call NEPs in the Spring and ask for Rob. I really appreciated his detailing of what I needed and why, and he did not push anything on me but gave me all possible options. One of the best technicians I have come across! read more

We had a clogged drain at a house in Troy. NEPS claimed that the entire sewer line needed to be replaced because it had collapsed. They quoted $17.1 K. They also claimed they scoped the line to identify the collapse. We pushed them for a written quote, which they never provided. They also claimed they started digging work on the property which was false too. We brought another company in who water jetted the line. It was clogged, not collapsed We will be filing a complaint against NEPS with the NYS Attorney General's office. NEPS should NOT be in business. read more

Called NEPS Plumbing in Cohoes for a burst pipe. The water had to be turned off for two families. Rob showed up within an hour. The repair was made quickly. NEPS will be our first call for plumbing needs in the future. read more

The good: They came out quickly to solve a plumbing problem in a rental property. The technician was polite. The bad: The bill was $225 to replace a spout on a tub in Troy (about fifteen minutes from their offices in Cohoes). The technician was literally at the property for less than twenty minutes, and he had the part he needed right in his truck, and the part cost $10 according to my receipt. Tax was $15. So they charged $200 in labor for a twenty-minute job. I didn't ask about pricing beforehand (my tenant couldn't take a shower, and I just wanted the problem to be fixed), which was my fault, but I was very surprised that they charged so much for a quick and simple repair. The plumber didn't even solder the piece on; he used a Shark Bite push-to-connect piece. Must be nice to be in a line of work where you earn more than $200 for clicking two pieces of pipe together. read more

The service and professionalism of this company and the technician I dealt with (Rob) was the best experience I have ever had as a homeowner. This review is long overdue. Not only was Rob timely and conscientious. His level of skill is undeniable. He is knowledgeable and explained every thing he did as well as made home energy efficiency tips along the way. If all of NEPS employees are like Rob, they are a very lucky company. 5 unquestionable stars!!!! read more

Rob was an absolute savior! Christmas Eve and No Heat! He was great in helping get to the root cause and get heat back up and running. Would definitely recommend them! read more

Rob, on behalf of NE property services, went out of his way to solve our plumbing issues. He was prompt, professional, and knowledgeable. Rob fixed what we thought was the root cause and moved on. However, later in the day the issue repeated. Northeast Property services was prompt to respond to our second call, and Rob returned to find the true root cause at no extra cost. I can't thank them enough for the second visit. Rob was a great at solving our issues, and did it with a smile! read more

I am a first-time owner with little knowledge about HVAC systems. I called at 6:45am as they advertised 24/7 services. Their text alert system notified me when the technician would arrive and when he actually pulled up. The technician, Rob, walked me through how the entire system works, what went wrong and what he was going to do to fix the problem. He was courteous, thorough and very knowledgeable with 13 years of experience. I would recommend Rob and Northeast Property services to anyone in need. read more

This was a God send finding this company... Professionalism extraordinaire... The tech support I got "over the phone" saved me almost $300.00 in repairs, and "NO SERVICE CALL" required. Where do you find a plumbing company who's willing to troubleshoot with you "on the phone" to help solve a problem...and save you money...? Well, go no further, your here.... Kudos to NEPS read more

They're very honest. many companies wont tell tell you the truth about your issue..their honesty probably saved me hundreds or maybe thousands...great company read more

Recently had the pleasure of excellent service after losing heat. Northeast Property Services were both responsive and prompt in fixing my problem quickly and for a great rate compared to others. Thank you Robert for taking the time to explain the optimal way to run my system. I will happily refer to family and friends. read more

I searched and searched all over to find a decent company, I thought I would be stuck paying a $120 dollar service call. UNTIL I CALLED THIS PLACE! I had Rob as a tech and he went beyond his way to get my heat back up and going. He ran all over trying to find parts and he even brought over heaters to get us by!!! I'll never call any one but northeast in Cohoes! Thank you so much northeast and thank you again Rob!!! read more

We called this place after calling maybe 7 overpriced companies to have our heater repaired and we are overly satisfied with the service we received. They are very prompt and cost efficient. They really do care about your family's needs for their services instead of just the money. Amazing company which I will definitely refer to anyone and a big, special thanks to our technician Rob. He is very knowledgeable and professional, we would have him back anytime! read more