This is a rating for marketing team. I contacted Casa through their web form online. There was no…read moreresponse from Casa at all but an immediate response from Friendship Village of Tempe. Not sure why did it happen. Does marketing team at Casa work for another non-profit CCRC at Phoenix, AZ? Hard to say, but clearly something wrong is going on at Casa. Update: I've been contacted by Casa, short time after posting this review. Added two stars for that. But another CCRC remains a mistery here.

My mom is currently residing in the Casa De Las Campanas Skilled Nursing Facility. I can't say…read moreenough wonderful things about her care. Everyone has been so kind and compassionate. A special shout out to: MJ in Admitting, Mike and Kristie in Occupational Therapy, Jared in Physical Therapy, and all the fabulous CNA's and Nurses. We are so appreciative for everyone that participated in her exceptional care!

I would like to say how great our experience has been with Leticia, the concierge, at the Remington…read moreII. She is always happy to greet visitors and help with any needs the residents have. She is a real gem and an asset to everyone.

This is a copy of a letter to Remington Clubs Business / Corporate office sent February 25, 2025…read more My Father moved out of Remington on February 20, 2025: I am writing you to express my complete disappointment as to the services he received at Remington since his move in date of September 2023. First, I want to start off with the issue of someone entering my father's locked apartment (with a security key) on December 31, 2024, at approx. 9:45pm. When I spoke to you about this incident the following day (January 1, 2025) you assured me that a few things would happen immediately; first his locks would be changed ASAP (that never happened) and I would receive a call from the "Executive Director" of Remington the following day, of course, that never happened either. I never got a follow up call from your office as to what happened with these promises. I understand after a conversation with a resident from the fourth floor that someone came into his apartment (uninvited) with a security key on or about 3:45pm January 28 or 29th. It appears the security of the residents is somewhat lacking. Also, the housekeeping staff that "cleaned" my father's apartment on a weekly basis did a very poor job. Quite frankly given the amount of money he spent on rent we would have expected a higher level of service. Speaking of rent, the issue of him being overcharged for two months after my mother went to Memory Care in November was completely unacceptable, especially when we were given written assurances that it would be taken care of immediately after the first month (reference my letter dated December 23, 2024). FYI, we notified your office a few days after she entered memory care that she no longer would be a resident of Remington yet it took over two months for it to be resolved. Regarding the elevator issue in my father's building that was inoperable from November through the first part of January; it is hard to believe how Remington allowed residents of that age group (and health) to be inconvenienced in that way. In addition, there were several times his AC was not operable during a heat wave and staff was unresponsive - not to mention he had to spray his unit for bugs. Also, we were assured that his carpet would be cleaned once a year - of course that never happened. This certainly does not reflect the "Five Star Living" your company advertises. The one area where Remington did excel was the food service, which for a Senior Facility, was exceptional. Also, the serving staff was very patient and attentive to the residents, however, literally everything else there, all aspects of the service and the age / condition of the apartments considering it's 2025 now, was very sub-par given the price point. Finally, I read a review on Yelp from a Tawny Lysak (dated November 2024) that reflects her unease over the treatment her mother received at Remington's Club II in October 2024. I understand there are two sides to a story but given the staff's inaction on several fronts I believe every word of that review. Rest assured I will post this letter word for word on as many review portals for Remington Club as possible. Thank you. Robert Fusco

I called Remington Club because I was concerned about my relative who always calls me mid morning…read more I waited 6 minutes on the phone and no one answered at about 6:00 p.m. What if someone was having a heart attack? The food is terrible. There isn't a qualified chef. There is no chef preparing the food for the seniors. In the period of a month there was no water for a couple of days and then there was no hot water. Food is a highlight of the day for seniors. A lot of residents are leaving the Remington. There is a tremendous turnover in staff. A friend at Atria Senior place in La Jolla said four Remington residents moved to Atria because the food is fabulous because of the two chefs. How can the phone go unanswered? Why isn't there a real chef? Many nights they ran out of the items advertised for dinner. My relative said the ice cream is good. Worried about the Remington residents... A relative

The Remington Club used to have a great reputation. It has gone down hill and Five Star LLC., is…read morehaving real challenges, check their stock. The Remington Club needs a new director AGAIN. They can't seem to hold on to an Executive Director and I blame this on corporate management. They have run this property so far into the ground and they are either making bad hires, or not supporting the ED, probably both. They someone who actually cares and is interested in and respects the residents. If we knew then what we know now we would not have chosen this The Remington. They are getting a lot of competition in the area and they don't seem to be doing anything to step their service. It's sad really.The food, which is one of the most important things in very poor quality. I think the chef has no budget and they can't seem to hold on to chefs of dining staff either. The dining staff is for the most part great. Assisted Living is even worst. I would never have my mom in Assisted Living here. There are care staff that I think actually dislikes seniors. We know of a resident that has had ongoing bedsores. They don't respond in any acceptable timeframe when residents ring their call button. My parent has been there visiting and seen this first hand.

Great communities. The staff is very very attentive and caring. Would highly recommend.read more

From the owner: Life at Pacifica Senior Living Poway combines all the best lifestyle features in one incredible…read morePoway, California senior living community. With a serene and inspiring indoor setting, you’ll have endless options to have fun, make friends, and relax. Our Independent Living community provides a comfortable space in a community of friends, while Assisted Living provides ongoing daily assistance for those who need an extra hand, allowing them to focus on what’s important.

Poway Gardens Senior Living has the kindest staff around. Their activities and parties are so fun…read moreand lively that I just hope that when I get to the memory care age I have the opportunity to call this place home. If you ever get the opportunity to tour this location totally jump on it, they are of the highest quality when recognizing your loved ones level of care needed and the layout of each home is so perfect. It is exactly the "home environment" I have been looking for in an elderly care location. Let me rave about the activities a little more!!! Scenic drives, art programs, bingo, discussion groups, and PARTIES, PARTIES, PARTIES!! They celebrate EVERYTHING and I never have to worry about my loved one feeling left out of the fun because everyone is included here!!

Two of our elderly family members moved to Sinceri Poway Gardens memory care in Spring 2023. Family…read more(non-resident) loves it here! We feel we're working together with the staff and administrators here to optimize the situation--one person is having trouble adjusting to being away from home; the other calls the Gardens home. Several hospice nurses and two garden volunteers from the community, as well as a few visitors we've met, have assured us that this is generally an excellent place, especially when compared with the range of what's "out there." My own observations are that the staff work cheerfully and are very helpful. They know the residents well, are kind, and have been communicative with us. The activities staff are terrific. Administrators are responsive and staff really engages our loved ones, encouraging them to participate in activities in their building and at the lovely organic produce gardens that supply vegetables and flowers for the care and local communities. The therapeutic gardening program brings in community volunteers and students. One of our seniors with dementia feels that the menu is somewhat repetitive. Admin arranged a meeting with the director of food services, who personally came twice to chat with our relative about it. This person doesn't like vegetables and there are healthy amounts of those given at meals--hence we have a problem for our veggie-hater. We appreciate the admin taking it seriously.

This facility is so much better than the corporate environment. My father was here only a short…read moretime but he was cared for with much love and respect. I would recommend this place to anyone looking for loving care of their family.

Look no further! This is NOT a corporate facility, it is a home and they love you and care for you…read morelike you are their family. This place literally brought my mom back to life after her broken hip at another facility. It is not fancy, it is clean, and loving, and the residents are cared for. End of life accommodations are difficult decisions to make, this place is solid. If you're not into the corporate model and spending money needlessly, go talk to Phillip. He is honest, kind, and runs a top notch facility for elderly.

Would give a 0 star if that were an option…read more I called last Tuesday and spoke to a young lady who made me an appointment for today, Monday 4/29 to take my grandmother to tour the property. We arrived a few mins before our appointment which was at 10am, no one was there. We waited for over 30 mins, called all the numbers on the business cards with no luck getting through to anyone, even the main business card number was disconnected! In addition we saw business cards for Pacifica, thinking maybe they were affiliated which they are not, the individual I spoke with had no idea what Legacy Hills at Poway was. I can't begin to express my disappointment. We even asked a few residents and they said no one is ever at the front desk. Not to mention the tools left parking lot including a table saw!! Completely unprofessional, unacceptable, and a dangerous community.

When I first moved in, I was impressed with Legacy Hills. It was quiet and clean. Christina at…read morethe front desk couldn't be more helpful. Over the last 2 years, things have completely changed. There is never anyone at the front desk. If you do find someone, they are unable or unwilling to help any residents. The lobby is filthy, and the property is run down. The worst part of all- they make you believe that if a resident pulls their emergency cord- something will be done. Ha! The alarms are constantly beeping at the front desk and no one cares. Don't rely on anyone checking on you or your loved ones. Resident's packages are left at the front door or on the ground and no one will notify you. The washers don't work and the cards that you have to use don't work. The front desk's answer to this is to call the card company - who never answers the phone! I haven't been able to do my laundry here in a year. There are smokers who sit outside of our windows, and no one will do anything about it. You are welcome to come see the decrepit thread bare flags on the flag posts welcoming you in!

Having your loved one in a care home facility is difficult for all loved ones; I'm so thankful that…read moremy mom is filled with most competent, kind hearted, and loving staff as she is with ActiveCare. They are a supportive group of most compassionate individuals.

I have frequented this facility through out the last few years as a visiting nurse and find the…read morefacility beautiful in appearance and the staff to be excellent from the house keeping staff all the way up to management, not mention the Nursing staff committed to providing compassionate care!

Here is a review of some shining employees... Kurt is a…read morecare giver and Mom loves when he visits. Laura the med tech is always checking on moms meds and very smart talented lady. Logan the house keeper is very cool and helps out a ton. Ty guys for making life better for Lorraine

The staff at Oakmont of Escondido Hills stand out for their seamless collaboration and personalized…read moreapproach to their residents. What truly sets them apart is their commitment to tailoring care to each individual's unique needs. Glen and Adrianna are both incredibly great to work with, demonstrating professionalism and empathy in every interaction and in finding the perfect fit for each resident. John is a pleasure to work with and very accessible and supportive of the residents and their families. Evelina, Sandra and Ladie, take great care in getting to know each resident and to determine the best plan of care. And the place itself is stunning, the food is delicious, and the caregivers, med techs and staff are always so warm and friendly. And there are a plethora of activities to keep residents social and happy!! You couldn't ask for a better community to place your loved one!

Best customer service I ever experienced, director yessenia and crew were very helpful and polite,…read morevery professional ,thanks...

From the owner: Villa Bernardo Assisted Living is a residential care home in the North County of San Diego,…read moreCalifornia for seniors who need help with ADL's (activities of daily living) and who don't want to feel lost in a large retirement home. We care for your loved one at any stage of life and medical need and we also know that you can rest assured that our caregivers care about the health and well-being of your loved one.