I began working for Acumen in East Mesa in March 2022. I have been a trainer before and found that the training was thorough and not overwhelming. They took it step by step and catered to my style of learning. I appreciated the support from day one. The numerous different ways that they set me up to learn the process helped me so much. Then they didn't just let me loose, they stayed by my side until I was comfortable, and right there to answer any questions. My new coworkers are awesome as well, very helpful and caring!! I feel so much support here and everyone on my team is positive and happy. It says something about a company with so many long term employees. I know they are trying hard to resolve each issue the best they can, because this is how they have trained me. I seriously want to make a difference! read more

Problem after problem with acumen payments for zipride. [[HIGHLIGHT]]Always glitches, customer service not helpful.[[ENDHIGHLIGHT]] You would think ddd could do better for its clients...shameful read more

[[HIGHLIGHT]]The communication from Acumen's payroll department is completely nonexistent.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had regular hours and sick time submitted that apparently weren't "properly done" according to them, but they never notified me of any errors.[[ENDHIGHLIGHT]] Instead, they just marked everything as approved and processed in the system, but the money never arrived when it was due. This is not the first time my pay has been messed up, and it is not the first time Acumen has caused me to be late on my bills. They are messing with people's livelihoods and they simply do not care. Caregivers have bills to pay and cannot afford these dishonest payroll games. The state seriously needs to get involved and audit this company. read more

[[HIGHLIGHT]]This payroll company sucks. Had to move to this one from Public Partnerships in NJ and nothing has been right since the switch.[[ENDHIGHLIGHT]] I have not been getting paid properly or not getting paid at all. I've been waiting for Mario to call me for almost 2 wwwks now. Apparently he's the one who solves all the issues. Acumens ineffectiveness is causing financial crises for many employees due to non payment for services provided. I never know when im going to be paid if at all. This company should be looked into for its incompetence and failure to compensate employees for what they are due. This is unacceptable. read more

They are truly incompetent... once I finally made it into their system for reimbursement, our authorization had expired and now we have to begin again! If you are lucky, you can get reimbursed in 60days but each time I am told I didn't submit something right or to the correct person or MY FAVORITE... was after I finally got reimbursed... They emailed me and told me my son swimming lessons needed proper attachment for reimbursement... My son did not take swimming lessons and they had already already paid me so then I was afraid they would reimburse me again and I would owe money back, possibly... I am not sure what this company is doing with all of this federal money, but I do encourage someone in some position to look into it because I have no doubt funds are being misappropriated here... Thank goodness our reimbursement is small but I can't imagine if I relied on this company for thousands of dollars a month and the amount of pain and suffering and fighting you have to do with them to get services paid for your disabled kiddo... read more

They have failed to provide necessary links to enroll to be paid on time. I have been working 4 weeks without pay Avoid using this agency They are incompetent read more

I have a college degree and [[HIGHLIGHT]]this system takes a rocket scientist to understand how to make entries, get the client online to approve the work hours, and for an employee to record their hours.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have been in the main office four times with a hands on approach to trying to record the time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It seems this system sets a person up to fail.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I do not like the system one iota![[ENDHIGHLIGHT]] read more

Horrible customer service and people on the phone do not know answers to questions about their system! They lie about who they work for and some barely speak English or on headset and cannot hear so have to repeat myself often! Do not use this company! read more

If I could give NEGATIVE or Minus stars, I would. They have completely disregarded the need to provide services for disable participants. The disable participants who have been approved are eligible and entitled! [[HIGHLIGHT]]There were staff from DBHDD mgmt. who assured me that this would be taken care of, THERE HAS BEEN NO RESOLUTION!!!!!!!![[ENDHIGHLIGHT]] Except, "corrections needed". Once corrections are made there is still no action taken. How many times does a customer need to fill out the same corrections before the process has been completed. The reviews for Acuman Fiscal are horrible. They have actually tried to scrub the internet of their adverse reviews by customers. However, you can view them on the better business bureau. At this point I will be reaching out GA Region 6 Director, DHDD Compliance, Senator and the Governors Office..... and [[HIGHLIGHT]]Nicky Cline one of Acumen's mgmt team is passive aggressive lacking accountability for her and teams poor customer service and lack of due diligence.[[ENDHIGHLIGHT]] This company is corrupt and greedy! DBHDD should be ashamed to even hire these ppl as a vendor. I will also be exposing this corporation to the media. Disable applicants are one of the most vulnerable populations, these ppl don't care about the clients.... they only see dollars signs. This should also be criminal being that the disable population is protected by various laws. I am disgusted and appalled and I will not let up until positive changes have be made to their antiquate, tedious, and cumbersome due process of applying for this program. read more

They aren't paying the caregivers, not answering calls, totally ignoring us. Now not getting paid for a solid month.

I have dealt with the agency for years, and it has not changed. They have cost me 2 employees because it takes them so long to process new employee paperwork! One took 3 months and another 3 weeks. You can get people to wait that long to start a job. My son is disabled, and it's hard to find good employees for him. When we do, we lose them to Acumen taking too long to process the paperwork. Or they request documents from you they already have. This is government funding for the disabled. It should not be allowed to be run this way. read more

The worst company I ever worked for. I was doing the supervisor job and the operations manager job and when I complained I would hear them talking to HR on how they could fire me after doing all of their work. The director in Oklahoma was sexually harassing me and when I let my immediate boss know they decided to let me go. If you would like to be harassed and lied on work for this company. read more

First , they don't do financial advising. They hold money in escrow for government programs . There is always an issue getting employees paid. The communication is poor. Hey decided years ago that anyone who answer the phone should be able to help when you call. This translates into no one can help. You spend twenty minutes verifying yourself and explaining the situation inky to hear they will call you back and do not. The supervisor doesn't even answer her emails. They closed an email account and changed codes and told no one. This is a joke. Do not use them. read more

They have cost me 2 employees because it takes them so long to process new employee paperwork! I'm talking 6 weeks! No one wants to wait that long to start a new job! I currently have another new employee I hired almost 4 weeks ago & her paperwork is still not processed. So she can't start work. This in unacceptable. It's so hard to find a good caregiver and then when you do, they can't start work!! Come on Acumen, get your act together or close down! read more

Do not use this company. They don't care about you. They don't care about your loved ones. They don't care about your employees. They will not call you back or return your emails; and if you even think about going around your representative - out of sheer desperation - by contacting their customer service, the customer service will threaten you (just happened to me). read more

Bad training, backstabbing - on a daily basis. This was a complete the boss was a narcissist. "my daughter had parent teacher conference, still sick" ' Ok back to the meeting " Constantly talks about herself and her daughter- on the google hangouts-This was the most unprofessional business I have encountered in my career. I am not a doctor, but her mood swings were as if she was bi-polar I would ask if I had anything to work on during out meetings she would say no- then turn around and threaten to write me up, and then she did for not knowing how to do something. I had asked for training on- bad management, she was not focused on her job. There is many family members from the receptionist-QC-to others that gossip I am sure the CEO and others are oblivious to the under currents of what is truly going on and being covered up with bulling, electronic harassment and so on including age discrimination. read more

This company is horrible. I was promised a reimbursement of $3000. I filled out all of the paperwork that they requested and was supposed to be reimbursed on 3/11 & then again onn3/25. As of today 3/31, I still do not have it. And now they won't speak to me or respond to my emails. read more

Acumen Fiscal Agents deserve zero stars, this place is horrible and has gotten progressively worse over the last six years. I am an employee of a self directed care client, who uses Acumen as our payroll department. The problem with Acumen is communication, you can not get in touch with anyone who can actually solve anything. I have called Acumen so many times I have lost count. My CPR/first aid certifications expired on 1-8-2022. My CPR certification was emailed on 1-8-2022 and my first aid certification was emailed on 1-12-2022. As of today my first aide certification has been updated but not the CPR certification. As a result of this I have not been able to clock in or out since 1-8-2022. Time goes in on the 15th and the 30th of every month and since I have not been able to clock in or out on today I was only paid for 8 days instead of the 15 days I am owed. The 30th is coming up very soon and if my problem is not rectified by then I will not receive a check on my next payday even though I would be owed three weeks . I am working everyday (seven days a week) and twice a day on some days, driving 466 miles a week getting to and from work. At this point I am calling everyday sometimes multiple times a day. I am getting desperate. I have bills to pay on top of needing gas to get back and fourth to work. Acumen does not care about their clients or the employees who are out here busting our butts in a pandemic. This is very sad, you can't speak to a supervisor, customer service is useless. Acumen spends a lot on customer service just to have them give you the run around. It's very hard to continue to spend money going to a job not knowing when they will decide to update their records so I can get paid. The way acumen works is if your time is not it by the 15th or the 30th, then you don't get the hours paid on the up coming check you'll have to wait until the next pay cycle to receive payment therefore if I can't get Acumen to update my file today I won't get a pay check until February 28th which is unacceptable. PLEASE AVOID THIS COMPANY. IT IS A HEADACHE EVERY TIME YOU HAVE TO DEAL WITH THEM. PLEASE BEWARE WHEN DEALING WITH THEM, THEY GET THEIR MONEY BUT THEY PROVIDE VERY POOR CUSTOMER SERVICE. read more

Absolutely horrible. They get paid to send monthly sheets to the client and they fail to do so. My new caregiver has not been paid. She started in November. It's the end of the year. They always have excuses, but this time they are just not responding. Not responding to me. Not responding to the employee. Not responding to the DBHDD. I would say they are committing Medicaid fraud. Go with another agency. read more