Dr D and her staff have been my refuge, therapist, and vet for too many years to admit. Their care…read moreand compassion can not be matched except by their efficiency and expertise. They have walked my gracefully through many difficult moments and celebrated the joys along the way. Kudos for a caring and competent business--with a great new facility. Izzie

I just moved here from another state and saw the reviews for these vets. I'm so glad I decided to…read morebring my fur baby here. All the veterinarians are such wonderful, kind, empathetic people. Their vet techs and front office staff are equally sweet and caring. They truly care about your pet but are also very understanding of life's challenges and struggles and are willing to go the extra mile to make sure your pet has the best possible care. I wouldn't go anywhere else but here. Thank you all for being a great support for me and my dog. I truly appreciate you all.

They are so caring and kind here! My pooch is aging rapidly, and their attention to keeping him…read morecomfortable and happy is very appreciated. They're quick to respond to prescription request and other inquiries. I love the down to earth vibe they have here.

Why are you hiding or deleting my review?…read more My Experience: I have been bringing my dog to this veterinary clinic since I adopted him, for about two years. All of Paşa's medical procedures have been done here. However, last night my dog suddenly became very ill: he vomited seven times in a row and had diarrhea, with blood in it. We rushed to the clinic in the morning. When we explained the situation and were visibly distressed, the long-haired gentleman at the counter spoke to us very rudely, rolling his eyes, and said, "We cannot see patients without an appointment." Even after I explained that it was an emergency and that we have been coming here since Paşa was born, he repeated the same response in a dismissive manner. I understand if walk-ins are not usually accepted, but we have been loyal clients for two years and expected a little help in such an urgent situation. I even called other clinics, and despite never having been there before, they helped me over the phone for free, giving advice on what to do. If they had taken my dog immediately, treated him, and charged me afterward, I would never have complained because I truly didn't care about the cost. But after being dismissed twice at the door and then being told, "We will treat him if you pay this much," it did not feel sincere to me. Despite having entrusted this clinic with all of my dog's care over the past two years, we were treated rudely and turned away when we arrived in a panic. My heart aches because my dog was in pain and we were left helpless. In short, you can take your dog here for regular care, but if your dog is seriously sick, you may be treated dismissively and left feeling helpless.

This place is clean and the front desk people were very nice. The Dr Kaptan was nice but a fast…read moretalker and I believe not fair or honest. Most places only charge between 100.00 to 700.00 for dog to be spaded. They charged 2000.00 and said the dog would not have lived if I didn't get it done now. I FELT I WAS EMOTIONALLY TAKEN ADVANTAGE OF. THE DOG WAS SICK BUT IT IS CALLED PRICE JABBING. BE VERY CAREFUL NOT TO GET TAKEN LIKE I WAS.

Over the course of a month I was unfortunate enough to have had to make three separate visits to…read morethe County Animal Hospital. Two of these visits were made, on the same day I called, for emergency visits. I so very much appreciate the flexible and late hours offered by the County Animal Hospital. For the first time in his life, Charlie was experiencing frightening urinary symptoms that completely caught me off guard. This made me a scared and panicky mess when I first arrived for my visit with Dr. Kaptan. His calm and decisive demeanor while examining Charlie instantly reassured me. At once, I knew I was in the right place. The doctor quickly ran blood work, took an x-ray, and performed a tricky ultrasound to recover a urine sample. I was very impressed that, in just a few short minutes, the results were available for all of these tests. Dr. Kaptan carefully explained Charlie's treatment plan, answered all of my questions, and explained every line of the bill. I was sent home not only with peace of mind, but also with everything I needed to care for Charlie, including special food and his pain medication. A week later, I once again had to bring Charlie for urinary symptoms and I also had to bring my other cat, Rosie, for respiratory distress. Dr. Kaptan took great care in determining the best course of action. He then promptly administered vital medications that I believe helped save both of my cat's lives, especially Rosie. I can never adequately express how thankful I am for his care. Rosie and Charlie are a big part of my family and I love them both dearly. Through my experiences, I observed just how compassionate Dr. Kaptan is with his patients, and I truly believe he cares about their outcomes. Along with his attentive and caring staff, I would highly recommend any concerned animal owner to the care of County Animal Hospital. I also sincerely appreciate that they have very reasonable prices and make an effort to limit unnecessary expenditures. Thank you for doing all you can to reduce the stress involved in my visit, especially your efforts to have short wait times before appointments. Finally, I just want to again express my gratitude to all of you for all of your time and effort in the care of my beloved cats.

This is the best Vet's office I've ever been to, and as a foster, with several different rescues,…read moreI've been to lots of vets. There are lots of other good vet offices in the region, but Mason Family Pet Hospital is my favorite. They charge reasonable prices, have convenient evening and weekend appointments and love my animals as if they were their own. I've moved away from the Mason area, first to downtown Cincinnati and then to Dayton, but I still drive back to Mason for my furbabies to be seen here as I know they will be taken care of well and I will be charged reasonable prices. Everyone here works super hard and their prices are fair. The staff probably deserves to be paid way than they ask, but they still keep things reasonable. The free nail trims are a wonderful benefit and save me lots as I'm too afraid to try clipping my pups nails on my own. I know I said it before, but the Vets and staff here are amazing. They often get on the ground to make my animals, especially my rabbit, feel more comfortable. They always take the time to explain things, especially when there are multiple treatment options and take financial aspects into consideration. Unlike other practices I've been to, they never pressure me into anything unnecessarily and I know that anything they recommend is really for the benefit of my animals. I've seen all the Vets here at least once, but my pup normally sees Dr. Mason and my rabbit typically sees Dr. Alesssi - both of whom are awesome. When my late dog had cancer in a rare place, I was impressed that Dr. Mason admitted he had never seen anything like my dog's case and recommended we see an expert for the best care. He, and all the staff here, were wonderful as we transitioned to palliative care of my dog keeping him comfortable and helping me stay informed so I felt confident in making tough end-of-life decisions.

Inflexible and more concerned about money than safety of you and your pet. Explained in depth her…read morerecent escalation in aggression. Gave her gabapentin before appointment just to get her in her carrier and she still aggressed to the point of drawing blood. Jeremy, the manager, refused to waive the late cancellation fee of $75 even with the obvious unavoidable and unforeseen circumstances. He would not reschedule her appt or keep the appt for my other cat unless the bill was paid. I requested their files to go to another vet. He has continued to email and text me the bill, including interest, and has threatened collections if not paid. Pathetic business practice and just lost over 5 pets in our family.

These guys are the best. They took very good care of our pet rabbit. I can't recommend them highly…read moreenough. The staff is fantastic and very caring. They were very good at explaining options and the health problems our pet was having.

I would highly recommend coming here, they took amazing care of my sweet baby. And when he was…read moreneutered they made sure he wasn't allowed and held him for his recovery. The staff here is amazing and I wouldn't go anywhere else

There was a little mishap on the booking leading me to have to advocate for myself to be seen. The…read morestaff was courteous and made accommodations. There are multiple locations for this clinic throughout Cincinnati. I've been to three and have had a pleasant experience at each one. What makes this provider unique is the fact that instead of booking an appointment and waiting forever, you can merely add yourself to a waitlist online and it will update you on when you should start heading to the provider. It is so much more efficient! Highly recommend taking your fur babies to Noah's Ark Animal Clinic!

Went in for a nail trim. Something I've done 30 times before. Was informed unless my pet was on a…read moreWellness plan, they could not do an express nail trim visit without being seen by a doctor. FOR A NAIL TRIM!!! None of my pets have EVER had a Wellness Plan. None of my pets have EVER had an issue coming in for a nail trim. Last time I made an online appt only to be told no appt is needed for a nail trim. "Just come in and we'll get it done". Note, the waiting room was empty. I asked if this was a policy change and was told it's always been like this. In all honesty, I've had some good experiences; typically with the docs and vet techs. Read the reviews, make your own choice. I will be choosing another vet.

Once we got checked in and put into a room the doctor's assistant immediately started trying to…read moresell us the "puppy package". I'm a Great Dane owner and since I did my research it's recommended to wait until your puppy matures about a year and a half to two years old before spay/neuter to ensure your puppy is fully grown. The main "selling point" was that it includes this spay/neuter procedure you basically are breaking up payments monthly. But have to get the surgery during that year. We asked if you could get it on your own timeline and the roundabout answer was no. Once we politely declined the package it seemed like the customer service just went downhill. They took our dog back and preformed a feces test (which I had to go back and ask for the results). Next the vet came in and mentioned the small bumps our pup had on his muzzle. When I received my pup he had some small bumps that the breeders vet had previously prescribed a cream to apply. The entire reason I had set this appointment was to get another vets opinion with myself present and to get another cream prescribed since I was almost out of what the breeder gave me. Long story short the vet told me that she wasn't sure what the bumps were and we left with literally no answers. The only benefit of our appointment was getting Simpatico Trio (flea and tick) that has to be prescribed by a vet. $120 later we left with flea and tick medicine. No answers. Would not recommend due to the level of care and expertise. Enjoy the pic of our baby boy sleeping while waiting...

We have been going to Banfield Pet Hospital since my fur baby was a puppy (over 5 years now). At…read morefirst the service and staff were wonderful. We bragged to others about how great everything was. Since COVID, things have went down hill BAD! So my fur baby had a check up this morning. We get there to drop him off. They told us that vet called off so they would have to reschedule the appointment. Obviously since the Vet called off first thing this morning, they were not able to notify us ahead of time. This makes it very inconvenient for us. My husband explained that we drive an hour to bring him here. So she called the Bridgewater office and after several attempts they finally answered the call and said they could take him today for his check up. So he had to drive over there to drop him off. Just ridiculous. Most of the time when we go for a first thing in the morning appointment and get there to drop him off, staff is not there or ready to receive check ins. At least one person is late and holding up check ins. When this happens, you then have to sit there and wait on the late person to arrive so you can check in your dog and get to work yourself. Which mind you, now you're late to work because someone at Banfield chose to be late that morning. My husband arrives to pick up our dog at the Bridgewater office this afternoon and he said there was a line. He said the people at the desk are talking to other customers, ok, which is fine. But its more like its social hour. Talking about things that are not related to their dog. I understand a little, but my husband ended up having to wait 25 minutes in line before he even got up to the desk to check out. That is a bit much. When there is just one customer in line. Ok, fine, talk all you want. But when you see multiple people in line waiting to be helped, please keep the unnecessary chit chat at a minimum. Do that on your own time, not ours! I also wanted to add at previous visits, the vet told us they heard a heart murmur. Then the visit after that they said they didn't hear a heart murmur. So we have gotten conflicting information. I know when I was told the first time that he had a heart murmur I was so upset. How can you hear a heart murmur one time and not hear it the next. Definitely makes me not feel very confident in their professional opinion/judgement.

Warm Animal Hospital has an incredible level of care and love for your pet. Our Golden Retriever…read morepassed away two weeks ago due to kidney failure. We worked with Dr. Ellen Warm to keep our pet with us as long as possible. I would strongly recommend Warm Animal Hospital for a caring relationship for your pet

both of my dogs came in for annuals and they had us in and out in good time. they were very…read moreflexible with scheduling and took great care of my dogs. Staff was very nice and welcoming, and i loved how they had a welcome sign up front for all the dogs they were seeing that day. great service, great staff, and just an overall great vet! I will be recommending to everyone I know!