One day, my dashboard suddenly started flashing the brake warning light. I found this shop on Yelp…read morenear my job and gave them a call to see if they could take a look at my car. They checked my car, gave me a quote and provided feedback regarding what the car actually needs. I spoke to my brother and went to another repair shop where they priced it much higher. So the following few days I called back to bring in my car for service. Craig reassured me that the brakes were not issue but other issues would be the issue and make the car unsafe to drive. They were kind enough to lend me a loaner car for the weekend, and to my surprise, I got a call Friday evening that my car was ready for a pick up! The whole team was super friendly, it's a family owned business and it shows. They have me a clear itemized breakdown of everything that needed work, no pressure or upselling and were very accommodating throughout the process. Overall it was a smooth experience, and I look forward to coming back when needed!

Repaired my tire for free even though I didn't purchase it there. Wonderful customer service. I…read moreknow where to go when I need new tires.

I can't really say enough good things about this place and all of the people who work here. I have…read morebeen going here for a long time, I started going here when Frank came over from M&N Auto in Addison. Don't worry if you haven't heard of M&N, because it probably closed over 20 years ago. Mike and Brian have been amazing ever since and I wouldn't trust my car to any other mechanic, period. There are really two main things that I find to be exceptional here and have earned my trust for as long as I'm driving cars or they're in business here. The first is that there is never any mystery about what's going on with your car, they are 100% transparent with everything they do. Secondly, they will do everything possible to limit your costs and only suggest service if it's absolutely necessary.

I came in for a groupon for synthetic oil change and tire rotation. I have wheel locks on my tires,…read morebefore going in for my appt i left the wheel lock key on the passenger seat. I was outside on a phone call when one of the guys came to the front and took my car around the corner. I don't mind my car being driven fast, apparently neither did the mechanic as he peeled it off the parking lot to take my car around the block to the back. I go to wait in the waiting area and after a bit the person in the front asks me for my wheel lock key. I reminded him I put it on the passenger seat. They couldn't find it. I let him know about the mechanic that took off speeding in my car, possibly that action made the key fly off the seat. They eventually located the key...I had to go help look, it was under the driver seat, under the mat. How crazy was this person driving my car that it flew from the passenger seat to where they found it. They completed what I showed up for so for that im grateful but the heart attack i had when they couldn't find my key was unnecessary. Maybe slow down so you're not losing wheel lock keys for your clients. Other than that, the gentleman in the front was very nice.

The owner is extremely rude. I arrived for my 10:00am appointment at 10:06am after getting turned…read morearound by GPS. The first thing he says to me is "It's 10:06, you must be new, my regulars are never late." This rubbed me the wrong way as a first impression, he then seemed to have an attitude with me from then on. He told me to leave the keys in the car and he would get to it quickly, which he did. My kids took the key from the car so I quickly went to give it to him, again he had an attitude. I said "I have a feeling you are upset with me or something, is there a problem?" He stated in a rude tone, "I just don't feel good today but I am forced to be here." I said "I'm sorry, but I'm still not feeling as though I am receiving good service." He said "I told you I don't feel good" I asked for the manager, he said he was the owner. My thoughts are, everyone has bad days and sick days, even if you are owner.. you don't have the right to treat people this way. I felt extremely disrespected and questioned if it was racism because I am a young woman of color with visible tattoos. He was not warm and friendly at all, I ended up telling him I didn't feel comfortable spending my money with his business. I didn't feel welcomed or appreciated as a customer and did not trust him with my vehicle. Note to the owner, respect your customers. They fund your business and life.

I needed oil change walked in wanted to tell guy he had to start van in nutral he yelled at me said…read moreI couldn't walk on his side I didn't know so I left did not want to get in an argument went back on Saturday he said I needed an appointment this guy is a real a hole the girl was real nice but him a hole I told all my friends what a jerk he was

After I told the shop attendant I didn't want any additional services beyond my oil change, and…read morethat I had a $20 coupon, all of a sudden there was a mysterious $25 up-charge added to my bill because my car required "upgraded oil". When I looked at my receipt later, and called and asked why the initial line item was for the oil I needed and was told I had to pay more for an additional upgraded oil, he told me that wasn't what it meant and it was really because they have to "USE oil" for an oil change, according to the technician.... Who would if thunk you would need to use oil for an oil change? Am I right? ‍. Additionally, I watched him manually typed in the up-charge amount himself after I showed him the coupon. I have had 3 of these exact vehicles (still have two) and have gotten 6+ oil changes at other locations, and never once gotten this up charge they are saying is "unique to their location because they are a franchise" . DO NOT SPEND YOUR MONEY HERE. Go to a different location and save yourself the $25 + $20 coupon ($45 off total by not getting screwed by these guys).

Julian is the guy to see here. He's spot on perfectionist …read more Tire rotation and oil level perfect. This is the only jiffy I would frequent.

Rob is the best. He has been taking care of my cars for the last 10 years. He is reliable, honest…read moreand extremely knowledgeable. I recommend A to Z to everyone . A huge thumbs up!!!

We are very happy with this company. We dropped my car in for the air conditioner to be repaired…read more Robert was wonderful. He explained everything thoroughly. The price was reasonable. The service was wonderful. When we picked up the car, Joy was very friendly and knowledgeable. We definitely recommend bringing your car here for service.

Would not recommend your business to anyone. Went to Salazar's cause I noticed you had gotten some…read moregood reviews, so I thought I found a car repair shop that hopefully I'd be happy with taking my car to whenever needed. I had my battery replaced which I knew I needed. They did some sort of general inspection and received an estimated totaling more than $2,600.00. some of this work doesn't need to be done til I reach 30,000 miles and 1 not until 40,000 miles. My car is a 2018 Nissan with 15,000 miles on it!! The estimate included new brakes which I know I need but certainly won't be done at Salazar's!!! Will definitely not be back!! Stef

If I had to use emojis to convey my experience it would be: heart, heart, heart, confetti confetti,…read moresmiley face Very busy auto shop. Expect to leave a voicemail and book out your appointment but well worth the wait. Got a ride home from Alejandro. Nice dude. Lower pricing than my usual go to mechanic and good people.

Rude people, tire became flat again after fixing it here 2 days earlier, frost desk lady was rude,…read morewhen I bring the car back to fix they tell me they can't help WHEN IT WAS THEIR FAULT IN THE FIRST PLACE! They keep telling me to come back with an appointment, where can I go if my tire is flat? Manager Jessie was rude. So was Sharon the front counter lady. Need to learn how to treat customers. How come car tire wasn't fixed properly in the first place? PURE NEGLIGENCE! DON'T COME HERE!! Date is 10/21/2023

It has been two days straight trying to call Walmart Auto Care Center! Until I had to call another…read moredepartment at that location to complain. It just kept ringing and ringing. After reading the other reviews, I can see why so many customer have been complains. They are all lazy! I have been working in the automotive industry for over 15 years, and this has been the most unprofessional experiences I have seen. I made an appointment to get some tires replaced that I bought online and I think I'm going to cancel my appointment with them and go with someone else. I was quoted $18.50 each to have my tires replaced, but I think ill go to Just Tires or some other establishment and pay $40 each, after reading and hearing the stories at this Addison location.

Sam's One Stop is one of the most reliable and honest shops I have ever experienced. They are…read morefriendly, efficient and won't try to upsell you on anything you don't need. Their prices are fair and affordable. He always tells you what your car needs and that is it. Unfortunately, I have had mechanics in the past try to upsell me on upgraded parts to find out later they ended up putting the cheaper part in anyways but still up charging me. My cars never ran right. Not the case with Sam. My cars stay fixed after Sam has worked on it. Sam has a heart for his customers and treats all of them like family. Best part, my car stays fixed after I take it there vs other places that just don't do a proper job the first time. These days, who has time and money to waste. I appreciate the transparency, honesty and respect he shows to me. That is why I will be taking my cars to him and recommending him to everyone in need of repair. Thanks Sam for always providing great service!

I had an amazing experience at Sam's one stop auto. After waiting for many months debating which…read moremechanic I should take my car to, I finally took a leap of faith, took my car to Sam's one stop and I could not be more happier with my decision. Sam is very honest and will not upsell customers for any other services that are not needed. I had multiple issues on my car and after careful evaluation, he clearly outlined what needs to be fixed ASAP and what can be postponed. It is very difficult these days to find a good mechanic that has your interest in mind. He truly values his customers and treats them with utmost respect. Please give Sam a try for your next service and you will not be disappointed. This was my first visit to SAM's and with awesome service I received today, I plan to take all my car's to SAM's auto for service moving forward as I plan to be Sam's long term customer. SAM offers great service at a very fair price. I seldom write reviews, but with such a great service at a such fair price, I am compelled to write it. I had great difficulty finding a good mechanic and I would like others who are in the same boat to benefit from this amazing service at Sam's one stop auto.