Positives include punctuality, good friendly drivers, and well organized office. Downside is seemed rather expensive to me. And a slightly bureaucratic tone from the back office staff. I've definitely dealt with friendlier and more reasonably priced services of all kinds. read more

Oredered a town car for my doctors appointment. I asked for a town car and they sent an SUV. I have neuropathy in my feet and can't climb up into it. Spoke to a man the driver connected me to and he said we don't use town cars, they haven't made town cars since 2009. Got inside my building and called back. Spoke to a woman and she said when someone asks for a town car we always upgrade to an SUV. Then she said I just listened to the tape of your order and she said you didn't request a town car. B.S.! First and last time using. My regular company couldn't accommodate me. Very unhappy! Just checked my email and the 3 confirmation emails and it says LUXURY SEDAN in capital letters! read more

Just ordered a limo from Sunny and it came quick and clean. Price was pair and we had a great time! read more

Addison Xpress Car & Limo Service - Limos Near Me - Addison, Texas

I used this limo service this past weekend and it was terrible from the start. Our driver was 30 minutes late due to 'car problems' that miraculously fixed itself on the side of the road. This made us late to the event in Dallas so we missed out on some of the festivities. Also, when I called customer service, he was extremely rude and never called me back as he said he would. To make matters even worse, the limo was very worn and broken apart inside (leather peeled off on doors and seats, LED lights unglued and hanging down. DO NOT USE THIS COMPANY. read more

I surprised my husband with a limo to take us to dinner for his birthday. Addison Express was so easy to work with and made us both feel special. They had happy birthday napkins and champagne glasses in the limo and played music of our choice. The driver, I think his name was Sunny, was very friendly and I could tell he loved what he did and took pride in his job. I would recommend Addison Express Limo to anyone Thant is looking to make a night out special. Thank you Addison express! read more

Will never use this company again. Horrible customer service by phone representative Jay, I'm sure he was having a rough morning and it wasn't anything to do with me or even his job but I hung up crying as I don't do well getting yelled at. We booked round trip transportation as a nice splurge before a trip. On the way there it was nice and the driver was helpful and kind but because it rained the night before whenever we turned one passenger got a stream of water on them. We had a baby with us so she was able to put a baby blanket over her head. We didn't complain as we appreciated the driver's energy and mood. On the way back, after providing our flight information we arrived 30 minutes early. When we booked we let them know we had no checked bags and was told they track the flights If we provide our flight number. Hoping to beat Dallas rush hour, we called right when we landed at 6:30 am and told them we landed and they said they do track and no problem and to call when we got outside if the driver wasn't there but they should be. 25 minutes later we exited the terminal near the time when we were originally scheduled to land and gave them abother call. We said we have an unhappy one year year old and asked if we should order a taxi as we didn't want to wait another 30 minutes. I was proceeded to be immediately yelled at saying that is rude to the driver who is on his way and we would be charged twice. I was a bit shocked and said I wasn't sure why he was being rude, as it was just a question and I wasn't upset and he replied "you are rude for asking if you should get a taxi" with a raised voice saying it's not their fault our plane got in early. It wasn't about money at all, I asked for his name, a supervisor, if the call was being recorded, and asked if he'd rather speak to my husband and he hung up with me. My call back was not answered, any my husband called from his number and got answered immediately and his name right off the bat- Jay- and was then promptly yelled at by Jay immediately when he informed him he was my husband. No supervisor was available but we were told we would get a call by 8 am. Our driver was apologetic, kind, and said he would look into it so I did appreciate him. I've worked in a call center and asked if this call was being recorded so when he didn't answer I began recording it. I also texted the nice woman who helped me book but it seems that also went to Jay as the response was not helpful, and when I said "We have the calls recorded and look forward to speaking to a supervisor. Thank you." he replied "The supervisor will contact you by 10:00am and please keep in mind we will need that recording." So I wanted to warn people to make sure they record all calls if they do decide to book with them. I did not receive a call by 10 am either to resolve unfortunately. To summarize, if you are traveling with a child, looking for a nice splurge to start/end your vacation right or need to be picked up promptly after a 7 hour flight where it may arrive 30 minutes early I cannot reccomend this service. read more

I would not recommend doing business on your special Day with Addison Xpress Limo - Horrible customer service on your special day. Addison Xpress (Addison Limos) 16501 Addison Road, Addison, TX 75001 (972) 600-2561 On the day of our daughter's wedding the limo driver was supposed to show up at 3. He called me at 2:45 and said he was on his way. At 3:15 he called upset and said he had been trying for 20min to get in driveway. The Addison Limo driver then began to bully and threaten - He raised his voice at me and said, "mam, if I try this and get stuck YOU have to pay for the tow and damages"! He said he couldn't make the turn and we had to drive to the wedding party 2 loads of 6 each. This was such an inconvenience in the 100+ temperatures. I had to tell him to calm down. He was about to drive the wedding party and I felt threatened and offended that he was yelling at me ON MY DAUGHTERS wedding DAY!! He did go back to his business and once again called me in a loud and bullying voice and said the battery was dead in the other limo. He offered me a bus limo, I declined. This would have not been appealing for the wedding photos. Please see the numbered items below that provide more insight on the horrible experience we had with Addison Limos. 1) I was yelled and bullied on my daughter's wedding day. 2) We never got picks of the wedding party getting in the limo at the venue. The main reason for this expenditure in the first place. 3) I have 4 witnesses, a family friend and 3 workers at the venue who said the driver was not listening to them and was being rude and unprofessional. 4) The establishment owner said, they have school buses in their driveway, but the limo driver couldn't do it. This was not 5) I asked the owner/manager of Addison Limo to call me and NEVER ONCE did they call. 6) Addison Limo made false statements to me, describing they had provided a discount because I had the limo from 3-11pm. HOWEVER, I had 2 separate reservations. I did not have one. 7) Addison Limo also explained they provided me a Frisco ISD DISCOUNT; IT IS NOT REFLECTED ANYWHERE. read more

It's nice to find a company that actually shows up on time, treats me well, and is consistent on providing great customer service. Love their team and the services they provide! read more

I ordered limo service for pickup at dallas fort worth airport. Flight was cancelled. Company policy is that they will charge anyway even though this is out of your control with the excuse that the car was dispatched. This doesn't seem right to me and I can understand charging a fee but the full $125 for nothing. Even charged a service fee for service not received of $25. To the owner of the company, consider changing your policy as bad business. Note that the other 2 reviews are from 4 and 6 years ago. read more

I used Addison Xpress Limos for my wedding a few weeks ago. I had 2 of the big motor coach buses, at 2 different locations, bringing my wedding guests to and from the wedding. They were on time, they were clean, and the drivers were friendly. We must have been a pain on at least one of those buses since everyone had gotten drunk and loud on the return trip. And yet, the driver was still courteous and polite when I had to sign the final paperwork. I had been speaking with Fatema when I set-up the whole thing, and she was wonderfully patient with me. I had a hard time figuring out how many people would be on each bus, changed the location for one of the buses at the VERY last minute, and she stayed patient with me and gave me prompt responses. Addison Xpress was a wonderful company to work with, and I'd recommend them to anyone needing transportation service! read more

My husband contracted this limo service for my daughter's 30th Birthday celebration. They requested an itinerary, for whatever reason, but we know it wasn't given to the driver. From the start we were skeptical when the limo showed up and the driver was cleaning it in front of our house. The cooler had no ice, just a few small water bottles thrown in the cooler,...so WE filled it up w/our ice before departure. The driver, Jay, seemed nice at first; however, he did not know how to maneuver the H2 Hummer, around comfortably on the streets. 20 minutes into our drive he exits, saying the vehicle is overheating. Once parked in a random parking lot at 11:20, he asks me what time our reservations are at the restaurant, and I clarified 11:30AM. I ask him what is going to happen, and he says he has a Sprinter coming to pick our party up. AFTER 45 minutes of waiting, the 'car problems' miraculously fixed itself, and we were on our way again. Due to the tardiness, we were unable to attend on time and incurred issues w/seating arrangements. During this time my husband called customer service, and he was addressed with an extremely rude person, who basically asked my husband if he should leave the party on the side of the road, since my husband was upset about the car problems. SERIOUSLY? Upon arriving NEAR our destination, the driver said he would have to drop us off 3 miles away from our restaurant, and that we would have to walk due to road closures. I basically told him he NEEDED to get us closer, we were all in heels, and even then he could/would not try to take the necessary steps to get around the closures. He ultimately dropped us off 3 blocks away from our 1st stop; therefore, we had to walk. Arriving at the restaurant, clearly showed he could have driven around, since the road in front of the restaurant was open, and people were parking. Once we were ready to leave, I called him and gave him the streets he could come down to meet us in front of the restaurant, and he refused. Making anyone walk miles or blocks after securing a limo service for an event is absurd. ***DO NOT USE THIS COMPANY*** read more

I have been using Addison Limo Service for years. Sonny and Abdulla are excellent people. My mother has mobility issues and these guys take care of her like they would their own mother when she is traveling. They also will take people out to see Christmas lights!!! Their cars are always spotless and extremely comfortable. They are always on time and we will wait for you at airport if you are running late. read more

Excellent communication from the start, I probably emailed the company 10 times with questions before I actually booked our limo, and they always responded almost immediately. This was for our daughter's Sweet 16 birthday and we wanted everything to be perfect. We rented the white hummer limo for my daughter and 13 friends, they had an absolute blast. The driver, Sultan, did an excellent job communicating with us and did exactly what we asked as we had specific times we had to meet for reservations, etc. He was very polite and we honestly couldn't be happier with the service from this company. My daughter had the best time! Thank you! read more

We had a wonderful experience with Addison Limos! They were extremely professional, easy to get a hold of and were always early for pick up. We used their service for a corporate event of almost 40 people. Thanks to Addison Limos we were able to drive our group from one event to the next seamlessly. One of the best transportation companies that we've used thus far. Their vehicles are top-notch and very well maintained. Highly highly recommend their services. We will definitely use them again when we are back in town. Couldn't thank them enough! read more

This place is amazing!! There always on time and never late! Awesome staff as well the staff is very very very friendly and love to have a conversation with the costumers and not just sit there and be quiet. They also have great prices that are extremely affordable!! read more

I am very disappointed in this company. We used this services from and then to DFW. We had 9 passengers -5 were small children. They were scheduled to pick us up at 9am to take us back to the airport. The driver showed up at 9:15am claiming that his credit card machine wasn't working. In the meantime, I had called the main number as I was worried we would miss our flights. The person answering the phone yelled at me and hung up on me claiming that I need to take up the discussion with the person who scheduled the pick up as we had changed the original pick up to exactly 0.9 miles away at a hotel on a Sunday morning with NO traffic. So was it the change in pick up place (which makes NO SENSE) or the nonworking credit card machine? I am a profession woman who travels quite a bit. I use car services all the time. I have NEVER been treated this way. read more

Do not use this service. Driver was 10 minutes late; their phone operators were rude (and hung up on us).

We used Addison Xpress Limo & Car Service for my sister's 18th birthday and we couldn't have made a better choice! The driver was extremely courteous, opening the doors for us, knocking before he opened them, and he was driving at a safe but enjoyable pace. The hummer limo was extremely comfy (there were about 15-20 of us) and the sound system was perfect for our music selection. I would definitely recommend this company as I'll be using them in the future for other events. read more