Met with Sean, the GM of Sterling Sports Cars And Trucks to purchase a set of 4 pre-owned BBS…read morewheels and tires already mounted from an ad posted on FB Marketplace. The front side of the wheels did look nice as they were recently painted. However, the style and design of wheels has large open spaces where the back side of the rims can be well seen from the frontal view and did show much dirt and stains that could not be identify. I was hesitant with buying them as I wasn't sure if the back side could be cleaned up and Sean knew of my concerns. Sean also numerously stated to me that the back side could be cleaned up as it was only dirt. So with reinsurance from Sean, I did purchase them for $1,600 cash and took them home and tried cleaning them. NO LUCK! Yes, the surface dirt washed off but later found out the the heavier marks were actually corrosion imbedded into the rim itself. These wheels are now useless to me because the corrosion areas can be seen all throughout from the front side. My problem I have with Sean is that he lied to me about all of the blemishes on the backside being able to be cleaned up and yet, that wasn't the truth. After learning what I was now stuck with, I contacted Shawn via Marketplace to let him know the outcome and haven't yet received a response back.

Great services and reasonable prices. Very professional service, knowledgeable people, great…read morecommunication and patience with explaining the car features and then the usage of all of them. Medi was great to work with and the sales managers worked out a great price for me. I'm so excited about my new purchase! They have a inventory of good vehicles, and I got lucky to get the color and features that I wanted. They will take care of your wants and get you a great deal! Highly recommend.

Shaun and Tamara have a professional staff at Dulles Coach Works. They are certified for my Tesla…read moreas well as several high-end automotive brands, such as Aston Martin, Lucid, McLaren, Porsche, Bentley, and Lamborghini. The process of receiving specialty parts for high-end vehicles may be a little slower and is expected. The result is high quality and perfection.

If you've got a normal car, you can take it anywhere. If you've got a one-of-a-kind Lucid Air that…read moregets T-boned and suddenly turns into a $100K paperweight, you take it to Dulles CoachWorks. Period. Our Lucid got hit, and this shop has been grinding through the slow and ridiculous process of getting specialty parts ordered, delivered, inspected and installed. This isn't a quick job. Nothing on this car is "off the shelf." Everything is hand-picked, VIN-specific, and apparently shipped via camel caravan. But Sean and his team haven't flinched once. Here's the secret weapon of the whole operation: **Mitszy**. She's the face of the business and the person who keeps the entire circus running. She's been unbelievably accommodating, especially with my wife's extra logistical requests during all this chaos. You know how most shops give you that "we'll call you" energy and then vanish? Yeah, not here. Mitszy actually listens, actually remembers, and actually gets things done. She's the kind of person who makes you feel like you're not just another repair ticket. And Sean, the owner, clearly runs a tight shop. You can tell quality is non-negotiable for him. They're not slapping parts on; they're restoring your car the right way. When you have a specialty EV, that matters. If you're in Northern Virginia and you want a body shop that doesn't treat you like an annoyance, Dulles CoachWorks is it. They've been nothing but straight with us, patient with the long parts delays, and consistently helpful. I trust them with the Lucid, and that says everything. Five stars, no hesitation.

I purchased a 2012 Ford Fusion on Monday, April 14th. Just one week later, on April 21st--and after…read moredriving fewer than 500 miles--the car began displaying a "Service AdvanceTrac" warning. I had the throttle body replaced and the battery upgraded, hoping it would fix the issue. That cost me $600, and to their credit, Aren Auto Group reimbursed me $300. Unfortunately, the issue persisted. A diagnostic scan at my local Ford dealership revealed the car needs a complete transmission replacement--a repair quoted at $18,000+ because Ford no longer produces the necessary parts. This problem is actually part of a known recall for this specific model--something Aren Auto Group did not disclose prior to the sale. And coincidentally, this recall is now expired. According to the CarFax report, the vehicle had been traded in to Ted Britt Ford and then purchased by Aren Auto Group at auction, with only 10 additional miles on the odometer. It's clear that the car was likely offloaded at auction because of this exact issue. Rather than acknowledge the evidence from two highly qualified mechanics, including a Ford-certified technician using manufacturer-specific diagnostics, the dealership owner, Chris, still insisted I take the vehicle to their mechanic--essentially questioning the validity of the previous expert evaluations. The car is currently with their mechanic. The dealership's communication throughout this process has been poor, and at this point, I believe their business practices lack transparency and integrity. Had this issue occurred after 10,000-20,000 miles, I might chalk it up to wear and tear. But a major, safety-related failure within 500 miles of purchase points to a serious pre-existing issue that should have been disclosed. I now believe this vehicle was knowingly sold under misrepresentation and fraud. I'm not looking for anything unreasonable--I simply want my money back for a vehicle that is unsafe, unreliable, and not fit for use. If you're considering buying from Aren Auto Group, I strongly urge you to reconsider. This experience has been nothing but stress, expense, and frustration.

Found a vehicle that was in my price range and had the specs I desired on the Empire Website and…read moreCarfax. Corresponded with SAM for two days, set an appointment and was told that vehicle was available and I could test drive it no problem. Was also upfront that I was traveling some distance to check this vehicle out as well. Typical used car dealership . . . when I arrive for my appointment ,that vehicle isn't even on site or available and they try to upsell other inventory. Thank you Empire Auto Imports and SAM for disrespecting me and my time.

This dealer hid a MAJOR defect in my purchased used car by HIDING THE SOUND OF THE DEFECTIVE PART…read moreby lifting the defective part away from the rest of the car so it would not rattle while driving. Only when I brought the car into a mechanic on the day of purchase did the mechanic say that I needed to take it back because it was NOT safe to drive because of the defect. The dealer would not refund my money in full. Just over $6,000 for the car is what I paid this dealership and it went straight down the toilet.

They had the car I wanted, the service was great but as soon as I bought my car the check engine…read morelight came on as soon as I drove home even though I was told everything was fine but come to find out my catalytic converters are messed up I took it back to get fixed they had it for 3 days and they did nothing but told me put cata-cleaner in it.

These guys and gals put together a very professional auction. Professional photographs of all items…read moremake it nice to preview what's available. And what's available are treasures in great condition! The auction is listed far in advance. The online bidding process works nicely. And coming to retrieve the items is painless. They'll even help you load your items, which is rare!

If I could give 0 stars I would. I won an item from an auction. There was an option to pick up the…read moreitem and I live nearby so I chose that option when I paid the invoice. The invoice and the emails gave pickup dates but no address to pick it up. It also said I would be getting an email notifying me of the pickup address. I never received such email. I will add none of their emails went to my spam. I got all of them in my inbox, just none of them had the pickup address or specific times. When I emailed and inquired about why I wasn't getting the information I was met with a rude reply, quote "not our problem" in addition to more. Nothing a professional company should say to a customer. I will never deal with this company again

No creí que fueran unos estafadores en dicho lugar hoy jueves 12 de marzo adquirí un honda accord…read morecon ellos y sabiendo que la batería no servía mantuvieron el auto encendido todo el tiempo de papeleo y cuando llegué a mi casa e intenté volver a encenderlo no funcionó tuve que ir a comprar una nueva batería. Llame a ellos y me dijeron posiblemente sea la batería hubieras tomado las garantías. Pésimo lugar

WARNING: THIS DEALERSHIP WILL LIE TO YOUR FACE AND STEAL YOUR MONEY - STAY FAR AWAY…read more Auto Buying Service is nothing short of a fraud operation dressed up as a car dealership. They knowingly and deliberately scammed me out of thousands of dollars by adding products to my loan that I explicitly rejected multiple times. Before signing any paperwork, I told both the General Sales Manager and Finance Manager - not once, not twice, but three separate times - that I did NOT want any extended warranty or GAP insurance. They assured me everything was clean, showed me paperwork with no mention of those products, and I trusted them. That was a huge mistake. A few months later, I reviewed my loan statement and discovered they had slipped in both an extended warranty and GAP coverage into my financing without my knowledge or consent. That is deceptive, unethical, and borderline criminal. When I went back to confront them, they made me wait 30 minutes only to tell me to "call the Finance Manager." I called three separate times -- every time I was told he "wasn't available." I emailed their accounting department three times -- not a single response. This is clearly how they operate: ignore the customer, stonewall, and hope the problem goes away. To make it even worse, they also tacked on a $100 "car wash" charge without ever disclosing it. The wash itself was pathetic -- the car was still dirty and clearly rushed. It wouldn't even be worth $10. Let me be crystal clear: They lied to my face. They manipulated the paperwork. They added unauthorized charges for the sake of commission. They disappeared the moment I found out. This is not a misunderstanding. It's calculated deception, and if they did it to me, they'll do it to others. If you value your time, money, or peace of mind, STAY FAR AWAY from Auto Buying Service. This was the worst car buying experience of my life, and I regret ever stepping foot into that dealership.

I reached out to Fair Oaks Motors to inquire about a used trade in of a different model than they…read moreusually sell, after seeing it online. Their salesman, Asim was great! He contacted me immediately to see when I wanted to come in for a test drive. Prior to my scheduled arrival Asim sent a personalized video of the vehicle that I was interested in. During my visit, Asim & his manager Mike were both very helpful, knowledgeable, & accommodating. I ultimately didn't purchase that day, but was appreciative of their time & my seamless test drive experience of the vehicle that ultimately peaked my interest. Thanks so much for top notch (non-pushy) service, it was a refreshing experience!! I highly recommend this dealer if you're looking for a vehicle.

My 20-year-old son spent his life savings on his dream Jeep…read more Deal was contingent on inspection. It failed (~$4K in repairs), so we walked away. They cashed our check anyway. After days of delays and being ignored in person, we had to call the police to get our money back. The refund check was already dated days earlier. Proceed with caution and don't hand over payment until everything is final.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

We had been looking for a car for a few days. We tried here. Didn't have what we wanted.read more

I purchased a vehicle from this business. I financed my vehicle thru my bank and paid for my tags…read moreand title out of pocket. I got my hard tags in the mail and drove the vehicle with no issues, only to find out when I went to renew my registration that this business never paid to process my title. Due to this failure on their end I was not able to renew my registration and had to drive 40 minutes to the DMV headquarters to open an investigation. Turns out they are not in good standing with Maryland, therefore MD issued me an extended registration and will process the title request within 7-10 days, which will allow me to renew my regsitration and legally drive my vehicle. . Lastly, so no one thinks I did not try to reach out to this dealer, their phone number just rings w/ no answer and no one responds to the contact me request from their website. **STAY AWAY FROM THIS BUSINESS**

Just purchased our second BMW with alliance and couldn't he happier. Marisa handled our paperwork…read more--professional and efficient. I'm always a little apprehensive when it comes to buying used cars but they were very transparent and even provided the Carfax for us to review. Overall, would buy from them again and would definitely recommend. We also have been taking our car her for service and don't feel ripped off.

Update: I have since thrown an engine code P0442 along with an oil light. The engine code is an…read moreevap issue (small leak), I can almost guarantee it's not as easy as replacing the gas cap but I'll start with the small stuff first. The oil light could be a number of things. Also they have contacted me about paying for the thermostat I've had to purchase to resolve the first issue but now we are just adding to the long list of items I have to fix on a less than two week purchase.