If you've got a normal car, you can take it anywhere. If you've got a one-of-a-kind Lucid Air that…read moregets T-boned and suddenly turns into a $100K paperweight, you take it to Dulles CoachWorks. Period. Our Lucid got hit, and this shop has been grinding through the slow and ridiculous process of getting specialty parts ordered, delivered, inspected and installed. This isn't a quick job. Nothing on this car is "off the shelf." Everything is hand-picked, VIN-specific, and apparently shipped via camel caravan. But Sean and his team haven't flinched once. Here's the secret weapon of the whole operation: **Mitszy**. She's the face of the business and the person who keeps the entire circus running. She's been unbelievably accommodating, especially with my wife's extra logistical requests during all this chaos. You know how most shops give you that "we'll call you" energy and then vanish? Yeah, not here. Mitszy actually listens, actually remembers, and actually gets things done. She's the kind of person who makes you feel like you're not just another repair ticket. And Sean, the owner, clearly runs a tight shop. You can tell quality is non-negotiable for him. They're not slapping parts on; they're restoring your car the right way. When you have a specialty EV, that matters. If you're in Northern Virginia and you want a body shop that doesn't treat you like an annoyance, Dulles CoachWorks is it. They've been nothing but straight with us, patient with the long parts delays, and consistently helpful. I trust them with the Lucid, and that says everything. Five stars, no hesitation.

My vehicle (2020 Karma Revero GTS) was hit by a slab of ice that flew off a car while traveling…read morehome from work on 31 JAN 2026. I took my car to Dulles Coachworks on 1 FEB 2026 for repairs to the front bumper. It is now 13 MAY 2026 and I still do not have my vehicle back from the Dulles Coachworks. I have been having to rent a vehicle for this entire time and they keep promising my vehicle will be ready week after week after week. I need assistance in getting my vehicle back as this is draining my bank account renting cars month after month. First they said the headlight was damaged in shipping from the manufacturer, then they said there was in imperfection in their painting of the bumper.

I purchased a 2012 Ford Fusion on Monday, April 14th. Just one week later, on April 21st--and after…read moredriving fewer than 500 miles--the car began displaying a "Service AdvanceTrac" warning. I had the throttle body replaced and the battery upgraded, hoping it would fix the issue. That cost me $600, and to their credit, Aren Auto Group reimbursed me $300. Unfortunately, the issue persisted. A diagnostic scan at my local Ford dealership revealed the car needs a complete transmission replacement--a repair quoted at $18,000+ because Ford no longer produces the necessary parts. This problem is actually part of a known recall for this specific model--something Aren Auto Group did not disclose prior to the sale. And coincidentally, this recall is now expired. According to the CarFax report, the vehicle had been traded in to Ted Britt Ford and then purchased by Aren Auto Group at auction, with only 10 additional miles on the odometer. It's clear that the car was likely offloaded at auction because of this exact issue. Rather than acknowledge the evidence from two highly qualified mechanics, including a Ford-certified technician using manufacturer-specific diagnostics, the dealership owner, Chris, still insisted I take the vehicle to their mechanic--essentially questioning the validity of the previous expert evaluations. The car is currently with their mechanic. The dealership's communication throughout this process has been poor, and at this point, I believe their business practices lack transparency and integrity. Had this issue occurred after 10,000-20,000 miles, I might chalk it up to wear and tear. But a major, safety-related failure within 500 miles of purchase points to a serious pre-existing issue that should have been disclosed. I now believe this vehicle was knowingly sold under misrepresentation and fraud. I'm not looking for anything unreasonable--I simply want my money back for a vehicle that is unsafe, unreliable, and not fit for use. If you're considering buying from Aren Auto Group, I strongly urge you to reconsider. This experience has been nothing but stress, expense, and frustration.

Found a vehicle that was in my price range and had the specs I desired on the Empire Website and…read moreCarfax. Corresponded with SAM for two days, set an appointment and was told that vehicle was available and I could test drive it no problem. Was also upfront that I was traveling some distance to check this vehicle out as well. Typical used car dealership . . . when I arrive for my appointment ,that vehicle isn't even on site or available and they try to upsell other inventory. Thank you Empire Auto Imports and SAM for disrespecting me and my time.

This dealer hid a MAJOR defect in my purchased used car by HIDING THE SOUND OF THE DEFECTIVE PART…read moreby lifting the defective part away from the rest of the car so it would not rattle while driving. Only when I brought the car into a mechanic on the day of purchase did the mechanic say that I needed to take it back because it was NOT safe to drive because of the defect. The dealer would not refund my money in full. Just over $6,000 for the car is what I paid this dealership and it went straight down the toilet.

They had the car I wanted, the service was great but as soon as I bought my car the check engine…read morelight came on as soon as I drove home even though I was told everything was fine but come to find out my catalytic converters are messed up I took it back to get fixed they had it for 3 days and they did nothing but told me put cata-cleaner in it.

These guys and gals put together a very professional auction. Professional photographs of all items…read moremake it nice to preview what's available. And what's available are treasures in great condition! The auction is listed far in advance. The online bidding process works nicely. And coming to retrieve the items is painless. They'll even help you load your items, which is rare!

If I could give 0 stars I would. I won an item from an auction. There was an option to pick up the…read moreitem and I live nearby so I chose that option when I paid the invoice. The invoice and the emails gave pickup dates but no address to pick it up. It also said I would be getting an email notifying me of the pickup address. I never received such email. I will add none of their emails went to my spam. I got all of them in my inbox, just none of them had the pickup address or specific times. When I emailed and inquired about why I wasn't getting the information I was met with a rude reply, quote "not our problem" in addition to more. Nothing a professional company should say to a customer. I will never deal with this company again

I bought a 2010 Subaru Impreza from them about 6 weeks ago. Now that I'm settled in with my new car…read moreI feel like I can give a proper review. At first I was nervous since I was buying a car outright for thousands of dollars. However, the salesmen who assisted me were excellent and I'm very happy with my purchase. The service was excellent, the car is probably the best deal for what I paid, and the process to buy was smooth. I would definitely recommend checking this place out if you're in the market for a new car.

Buying this car has been the biggest regret of my life. I bought in April 2026 and still haven't…read morereceived my hard tags with multiple delays. I went to get the car inspected and it failed multiple times. Cost thousands in repairs to finally get it to MD state inspection standards. Don't even waste your time here!! If the price looks too good to be true it definitely is !!!

So it's been over a year since my last review. Shortly after my last review I was contacted by a…read moremanager for the service department, Rod. After much back and forth with Rod, I was told he would replace the faulty infotainment system in my van. That unfortunately wasn't relayed to the actual service department or the record for my van. So when I asked a service advisor about performing that replacement they had no idea what I was talking about so 15 months later and the infotainment system still reboots itself randomly, often freezes the screen and sometimes forgets I have a Sirius XM account, etc... Anyway, that was last year, this update is about the interactions between then and now. (other than being lied to about fixing my van). A couple months ago I noticed my Ram 1500 Limited pickup, which I bought from Fair Oaks motors, had a bubbling deformation on the leather dash. My truck is a 2020 so I am well beyond any kind of bumper to bumper warranty. I did some searching online and found it was a pretty common issue. I reached out to Nickie, who is the Customer Experience Coordinator, she has always been awesome to work with and seems to genuinely care. I explained what was going on with my truck and I asked if it was something she could look into for me since it was a common issue but I was outside of my warranty. She talked to Margaret, one of the service department managers who said they could work with Ram to see if they would cover some of the cost of the repair. Nickie scheduled an appointment for me to drop off the truck so they could get some pictures of the damage to send to Ram. When I arrived to drop off my truck Chris one of the service advisors told me there really wasn't any need to leave it he could take the pictures then and I could be on my way. This was awesome, it saved me a lot of hassle and only took a minute. Chris even took the time to explain a few things about how the process of appealing to Ram works and that it might take a while. I heard back from Margaret before the end of the week and Ram covered about 3/4 the cost of the repair. I couldn't believe it. I accepted the offer and was told they would contact me when the part arrived, which again was only a couple more days. They scheduled my appointment and a few days later I was dropping my truck off to get it fixed. Tyler my service advisor for the repair even ordered me a Lyft to take me home which was very generous. The repair took 2 days which was what I was told to expect and I have a brand new dash. After past experiences I was braced for the whole thing to be a pain, but it was very smooth and easy. It seems like they really are trying to make things better.

My 20-year-old son spent his life savings on his dream Jeep…read more Deal was contingent on inspection. It failed (~$4K in repairs), so we walked away. They cashed our check anyway. After days of delays and being ignored in person, we had to call the police to get our money back. The refund check was already dated days earlier. Proceed with caution and don't hand over payment until everything is final.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

We had been looking for a car for a few days. We tried here. Didn't have what we wanted.read more

I purchased a vehicle from this business. I financed my vehicle thru my bank and paid for my tags…read moreand title out of pocket. I got my hard tags in the mail and drove the vehicle with no issues, only to find out when I went to renew my registration that this business never paid to process my title. Due to this failure on their end I was not able to renew my registration and had to drive 40 minutes to the DMV headquarters to open an investigation. Turns out they are not in good standing with Maryland, therefore MD issued me an extended registration and will process the title request within 7-10 days, which will allow me to renew my regsitration and legally drive my vehicle. . Lastly, so no one thinks I did not try to reach out to this dealer, their phone number just rings w/ no answer and no one responds to the contact me request from their website. **STAY AWAY FROM THIS BUSINESS**