We recently purchased a new travel trailer from Chesaco in Joppa and it couldn't have been a better…read moreexperience. The whole process went so smoothly. Helen our sale associate was awesome! Everyone there treated us so good. We would recommend if your looking for a RV!

We were looking to sell our RV, sent pictures, got an estimate...and then they said they only can…read moredo a trade-in...but the site literally says sell.

Needed an immediate repair of travel trailer water/toilet system. Contacted RV Repair and they…read moreprovided very timely/efficient service. Had me on my way in two hours. Very professional and reasonable in price. Provided service within 24 hours of my service call. March 2025 Jim C

Brought my Class C Motorhome in when the fridge decided to quit and needed to be replaced/repaired…read more Tom gave me several options to choose from (new, used, repair, etc) and a price and timeline for each. Tom was able to get a new fridge at an amazing price and had it shipped to his place the next day. The day after that, he was calling for me to pick up my RV. I could not be happier!!!! I will be back once camping season nears an end to have my roof repaired. Won't go anywhere else. Wish I could give 10 stars!

I had an initial bad experience, the situation was rectified and I am satisfied with the outcome. I…read morewill update the review again after I have my trailer inspected here. The owner David is very professional and I appreciated the talk we had.

I took my car to Brook's Ramsey Motors to get a new catalytic converter. I asked to have my old one…read morereturned to me. They told me that Maryland Law states they CANNOT return a catalytic converter back to the customer. This is a LIE and they know it! They are worth a lot of money and they know this too! I made a few phone calls (one to the BBB) and was told there is no such law in Maryland. I guess after some thought and maybe a little guilt, they decided to give me a $200 deduction on my bill. Mmm hmmm... This is not good business. Trust is a must and you lose customers when the word goes around on the internet.

The team at Custom Coach is second to none. They truly know their business…read more My coach had been in an accident. Various repairs had to be made. Custom Coach coordinated all repairs from body shop to alignment. Thank to everyone at Custom Coach for fixing my coach.

As long as your service/repair is straightforward and there are no changes to what you've asked…read moreCustom Coach to do, you might be okay but, frankly, their customer service and communication leaves a LOT to be desired. I have taken my '95 VW Camper (not the older model that needs more specialized attention) to CC on 4 different occasions over the last 10 years or so. Each time, I have waited much longer than is reasonable for a call with their diagnosis and I have had to call them first to find out what's going on with my vehicle. And yes, the staff CAN be very friendly. Until a customer shows the least sign of frustration over their lack of communication or any other normal, minor customer complaint. Most recently, I dropped my VW off on a Tuesday. By Wednesday of the following week, I had not heard from them so I called. The young lady who answered said "Oh, I've been trying to get with the tech on that, can you hold on?" They work in the same building! And it doesn't explain why I'd not gotten a call for EIGHT DAYS! I was put on hold and when she picked up again, she said "It's all done, you can pick it up." Surely they didn't JUST finish the work, so, again, why no call when it was actually done? But that's not all... I had requested that they pull my fridge out and cap the propane lines, I told them I no longer will be using the fridge. When I asked on the most recent call if they had done that, I was told, "Oh, no, we just capped the gas line." Jaysus. Now, this woman and another woman who work there sound EXACTLY the same, as far as I know they could be twins, and at this moment, I had no idea who I was talking to because they don't identify themselves when they answer (small thing, I know, but it's good customer service practice to do so.) Because my guess was that I was talking to the same person as before, I said "Do you remember that I asked to have the fridge pulled?", she said "Oh, you most certainly DID NOT tell ME that!" Wait, still more... Now I can hear her talking to the tech nearby, saying "He wants you to pull the fridge out" (as if I'm asking for the first time!) I can hear the tech (and I'm pretty sure it's Bob) say in a snarky tone "Fine, that'll just leave a big hole, but sure." Again, as if anyone is hearing my original request for the first time! Still more! I asked if they checked the engine battery as I had asked 8 days earlier. "Oh, yeah, it's fine." That's it, "it's fine." The battery is about 2 years old and recently starting failing to hold a charge. Clearly it's not fine but I won't know if it is or isn't until I pick up my vehicle, which brings me to the final act and the real pisser... This call was yesterday at about 2 p.m., they close at 5, and they're about 40 minutes from my house. I wasn't able to get there yesterday but I know they're open on Saturdays until 1 p.m. Well, that is, NORMALLY they are, but today (12/21) when I phoned, the recording said "We will be closed for the holidays from December 20th until January 6th..." So not only were they not even technically open yesterday, but they failed to tell me that and they failed to tell me that they would be closing today for a GD week!! Thanks, Custom Coach, now I am without my vehicle for another week. You guys really need to work HARD on your customer service. I feel like I have to walk on eggshells when talking to some of your staff and I always feel like I'm interrupting an employee party when I call. Maybe this is all because CC knows that they are pretty much the only RV facility near Baltimore and they have stopped worrying about losing business. It sure seems that way...

Great staff. Huge selection of all types of trailers with decent pricing and the occasional…read morespecial sale. See Gretchen.

The man in the yard, Jeff, was fantastic. He gave me several options and extremely friendly. He…read morewalked me thru the process and I walked away with a trailer and a spare tire that I loved. Whatever your paying that man, double it.

Update: I got my drive belt replaced at Vince's because the mechanic recommended saying that my…read morebelt was so damaged and may stop in the middle of the road. A couple of months later, when I went to a closer mechanic from home to get my oil changed, I was shown with a picture of the sides of my drive belt fraying. I had to get a new drive belt after a couple of months of service at Vince's. Very disappointed at Vince's belt drive replacement.

First time visiting Vince's, and I was treated like their most respected customer…read more Car is a 2016 Acura ILX First off, there's no indoor seating for waiting. There's a shaded gazebo outside. And parking is a bit of a mess. I needed an oil change, and diagnosis/replace some suspension parts. Wasn't quite sure where the noise was coming from, but I had an inconsistent clunking noise in the driver wheel well. Oil change went fine, although it did take around 2 hours. I was told they use race oil and premium filters (along with other parts) you won't be able to find in stores, so I was ok with the wait. Onto the suspension diagnosis, this is where I would recommend Vince's over ANY other mechanic. I was told they took my car for a test drive and could definitely hear a clunking, but even after a visual inspection they couldn't find an issue. I was told they just bought a very expensive computer with sensors and microphones which could attach to the undercarriage to better understand where the noise was coming from. Diagnosis was $150, and I was assured it would work. They hooked it up and within 30 minutes they had a test drive complete and told me it was the stabilizer links on the driver's side. Total repair was about $350 for both sides. The repair would be a couple of hours Vince told me, and offered to give me a ride back home. I live about 2 miles away but still, GREAT gesture. Left my car at the shop around 1030, and around 4pm I got a call saying my car was done and they'd bring it over to my place, pick me up, and have me test drive it back to the shop. Instantly I could feel the difference and NO CLUNKING NOISE. Around $100 for oil change, $150 for diagnosis, and $350 for stabilizer links Great friendly service, labor was done professionally (they keep bins with hardware which comes off the car, to prevent losing bolts, fasteners etc.), successful and interesting diagnosis, timely repairs, and even offered to drop me off and pick me up after the work was done. I can't name a shop not only in the area, but in the entire nation I'd recommend more than Vince's. First time visiting Vince's, would absolutely visit again