I went to this jeweler shop hidden among other shops without appointment …read more I handed Steve a valuable watch that no jewelers in the Beachwood mall dared to touch or tried to open it to change the battery . He looked at it and tried and tried , took some time . He nicely told me , Just come back in an hour it will be ready . I came back and with a smile handed it to me with a new battery working as expected . Wonderful service , exceptional people . E. Rizkala, MD

I brought in an 18K ring that had a Tanzanite diamond with in. The ring was brand new and never…read moreworn. The total weight of the band without the stone was 2.6 grams. Total gold value is $209.00. per a website. The woman offered me $50.00 and when I questioned the amount, she said that it was per their formula. 25% of actual value. What a profit!

Excellent service repairing my prescription sunglasses! They…read moreare one of my favorite pairs of glasses and I didn't think they were fixable I couldn't be happier Wonderful people!

Took my sunglasses here for repair hoping they could replace the nose pads, to my surprise they…read morewere able to replace them within 2 hours, great quality, AND for such a great price. Such great customer service and so friendly. Also - Great jewelry selection!

Extremely knowledgeable, timely, thorough service and very respectful of our home!…read moreHighly recommended!!!

The best place ever!!!! The people here are so knowledgeable, competent and pleasant.....they are…read moreexcellent at what they do. They keep in touch with you and tell you everything in detail. Very reasonable and so fair. They are FABULOUS. Don't go anywhere else, ever!

Our beehive clock was completely overhauled professionally by Suburban Clock and Repair in 2023…read more Recently the gong stopped working and we took it to them. Each person looking at it was very nice, and Mark was successful in getting the gong working again while we were there! We appreciated their kindness very much.

Took our clock from the early 1900s in which hasn't worked in nearly 30+ years. The gentleman here…read moregot it working again and replaced the glass and the hands (the glass was broken in the 80's and the hands had previously been attached with a safety pin). He also took time to show my mom how to wind it and general maintenance of it. While the gentleman we worked with was friendly, I did have to remove one star because there were two other men here who were just brusque and on the verge of rudeness. Not a good feeling dealing with people like this. The shop itself is cool with all sort of different clocks. I have no idea about pricing, but one of the clocks I fell in love with was way out of my price range at $8000. But the repair we had done wasn't too badly priced at $500 for all the work they did.

I would not come here for repairs. We bought our platinum wedding set here and they quoted the…read morerepair of a crack and prongs at $1800. We went to another jeweler recommended by a friend and they checked it thoroughly, showed us the damage under a kind of microscope and fixed the ring, including the crack and prongs for $300.

Kleinhenz has always been very helpful. They now have a goldsmith on site which makes jewelry…read morerepairs very quick.

Great place to get jewelry repaired. Five star quality work! Very quick turnaround on my repair. A…read morenational jewelry store chain referred me to them because they could not do the repair. Fair price too.

Five stars on this company. I brought in two watches. The one watch just needed a battery. My other…read morewatch needed to be repaired. I had taken my watch to a major clock and repair business in the Berea, Ohio area. For years they replaced my battery and pins in the band, always telling me that its not the pins, but the hole had widen and it will keep falling out. The last time they did not put the battery in right and bent the hour hand. I thought my favorite expensive watch was broke. My wife new how much I like my watch and for christmas bought me an expensive watch. I liked it but liked my old watch more. I called the jewelry shop and they informed me about Basch's repair business. It turned out the reason my watch was not working correctly, is the hour hand was bent when the other store put in the last battery (young know it all man). Basch's watch repair expert realized there was a broken pin stuck in the pin hole, and unbent the hour hand. Watch looks and works like the day I bought it ten years ago. I WILL NEVER GO ANY WHERE ELSE TO GET MY WATCHES FIXED OR EVEN A SIMPLY BATTERY, THAT IS NOT ALWAYS SIMPLE. Thank you so much!!!!!!!!!!

I am not sure who we worked with but from the moment I made the first call to see if there was a…read morevery particular watch in stock from the last time we went in, the customer service, the exceptional cleanliness and professionalism was outstanding. Although THEY didn't have the particular watch (very sought after and popular watch at the moment), they continued to help us size the bracelet at multiple times, not because they messed up the sizing but a new watch comes with getting used to it. Thank you for your help!

Always have a great experience at Alson. Becky is a very helpful and never seems to be in a rush,…read morewhich I appreciate. I have purchased a handful of items from Alson and I am extremely satisfied with all of them. I look forward for the opportunity to purchase my next watch from them.

Larry is honest, trustworthy and an all around sweet guy. His prices can't be best. I won't go to…read moreanyone else. I live in Fairview Park and he's worth the trip to Bedford

I went in there some time ago. Larry was rude when I tried to pay an $8.00 bill for a watch…read morebattery with change. That was not the problem, it was his manner that was unacceptable. I paid the bill and left. Some time later the person who owned the watch went inside to conduct some business. The woman told him that I was "uppidy" - an old -fashioned term for a person of color who doesn't know their "proper" place. I saw him in the parking lot and as I drove away, I had a choice word for him. It fit him perfectly. Not his customer & never will be.