I have used Emerald City Jewelers for my estate sale needs and Lydia was just fabulous. She dealt with my needs quickly and efficiently and was very fair. She knows her stuff! Emerald City has great inventory and fair prices too. read more

I am glad I bought my gold before this last rip. The US regime is on its last legs and has printed USD into oblivion. Stock market, gold, housing haven't made tremendous gains, it is just our dollar is losing power. I used to shop at Dewitt downtown, it is too much trouble to find parking etc... Last few times in there it was too busy to get a word in. I took a few pieces here to have them repaired. Very fast on the repairs. Now I can walk around with my ten chains on like Drakeo the Ruler. Just hope I don't get robbed. "Ten chains on, my neck hurt." read more

Emerald City Jewelers - Fixed my broken bezel for gold oz coin pendant. - Jewelry Near Me - Parma, Ohio

I went to this jeweler based on a recommendation regarding a watch I received as a gift. I didnt know the first thing about it, and of course didn't read the manual that came with my ECO-DRIVE watch. A lovely lady with a poker straight platinum bob helped me as soon as I walked in. I called ahead because they were about to close by the time I got there. The watch didn't fit me and she generously put the extension I brought that came with it. She also informed me, because of the brand that I could solar charge it by a window and wouldn't need a battery for it. Another man that worked there offered to charge it, although it would've taken a couple days. I opted out of that and it works fine now that it's been sitting by a window overnight and all day. I checked out their tranquil aquarium while I was waiting and chatted up with the Store Manager. No charge to put the extension on. I'll definitely be back the next time I'm in the market for jewelry. Thank you Emerald City Jewelers and staff for the kind experience. -Alicia read more

I visited here a few weeks ago and have been meaning to make a review. I came in with a broken chain and they quoted me $35 for the repair and about 3 days, which is the best price and time I've ever been quoted on a repair. After one day they called me to tell me it was already finished. They then proceeded to only charge me $20. I immediately told everyone I know about this place, I wish I could give them 10 stars. Amazing people amazing service. read more

Employees were great. Place is clean and well kept. It's jewelry. The price tag is never what it seems. Fortunately, I think it worked out in my favor somehow or another. I bought a necklace and had it turned into two price bracelets for less than what one bracelet would've cost me? I guess that's where you have to start questioning the integrity of any original prices again it's a jewelry store so nothing is ever as it seems. read more

I have been going here for 30 years and every time I'm amazed. They are professional, affordable and amazing at what they do. If you need a repair this is your place!! read more

Been going there for years, the people are very friendly and knowledgeable. They're always go out of their way to help me when I'm in there. I wouldn't buy jewelry anywhere else. read more

Mike was very friendly and knowledgeable. He helped me find a very nice ring. I recommend Emerald City!

Wonderful staff. Very knowledgeable! Been doing business there for 25 years. They have made all my custom jewelry. I would highly recommend! read more

It sounds funny to say you have a jeweler. But, yeah, that's what I say when I recommend this place to others: "You should go to my jeweler- Emerald City on Brookpark near Ridge Rd. " I've been coming here for years. They secured my loyalty long ago when I was venturing to get my wedding ring reset. Other jewelers would pull out their book of findings and fittings where the prices were right there in black and white and then quote me double the price. Disgusted, I looked for yet another place to go and since I love "The Wizard of Oz" I thought I'd give them a try. Glad I did. Only Emerald City gave me a reasonable no-bullshit price. I've since recommended them to my sister who got our mother's wedding ring refurbished for her own upcoming nuptials. I've consistently been impressed with the service here. They always take a genuine interest and go the extra mile even if you're just stopping in to get your rings cleaned. Oh, and I love looking at the tchotchkes. Baseball memorabilia, "The Wizard of Oz", etc. Stop in some time and see for yourself. read more

They changed my watch battery while I waited and it only took 15 minutes. The people in the store were respectful and took the time to talk for a moment. The cost was far better than I expected. Even if you did want conversation it's fun to walk around and look at all the displays. read more

Emerald City Jewelers - Storefront from the parking lot where you'll get buzzed in the door. - Jewelry Near Me - Parma, Ohio

We were referred to Johnny last January by our close friends who highly recommended Emerald City. "Johnny is the best" they said. Before going to Emerald City we made quite a few stops at other jewelers in Cleveland & Pittsburgh. All they tried to do was sell us their current inventory. Within 5 minutes of talking with Johnny Kristen knew this was the place. He genuinely wanted to find her the perfect engagement ring. He delivered the perfect ring. Since then we have returned for our wedding bands and a high end watch repair. Service 5 Stars!!! I plan on returning after the wedding for a Rolex. read more

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After going to a chain jeweler who quoted me $2500 to fix up my grandma's $1000 ring set, I took them here to get an estimate- less than $600! Now the rings look better than what they looked brand new! John knew so much about the set just by looking at it and his jeweler did an amazing job. They even had the work done in less than a week. I will be taking all my jewelry business here for years to come! read more

Emerald City Jewelers - Jewelry Near Me - Parma, Ohio

What a great staff! Very professional, knowledgeable and personable! And talk about quick? Dropped my ring off in the morning to be repaired and was shocked when they called at 5:00, the same day, saying it was ready for pick up! They'll be our "go to" jeweler from here on in! read more

I have purchased a number of items from the store as a few of my family members have as well. Aside from the really great service, no pressure atmosphere, you can't get a better deal on jewelry. I just shopped with my son for an engagement ring and going to another store (in the Mall), the manager just deflated in front of us when she asked us where we had shopped, saying " well.. they sell wholesale and we can't get to where they are(pricing)." They were about 38% more and that doesn't even count that the quality and clarity were even less the Emerald City piece! FYI, my brother had purchased a large diamond ring a few years back from Emerald City and took the ring to a number of other jewelry stores to confirm he had done well. All of them did with one saying "not only can't we even GET something that size and quality, but we would be almost double the price if we could!" That was an exact quote. read more

The customer service is great! The guy that helped me was super friendly, not pushy at all, wasn't trying to sell me anything. They fixed my ring super fast and it came out BEAUTIFUL! The got my ring size JUST right! I will absolutely be going back to have my other jewelry fixed/cleaned/appraised! read more

We have been going here for years. My husband purchased my engagement ring and wedding band at here. I personally worked with John the owner to design my wedding band. I recommend Emerald City to my family and friends all the time! Prices are very reasonable and the entire staff is knowledgeable and friendly. read more

very pleased with both the service and pricing I received when having my engagement/wedding bands both re-sized and soldered together - dropped them off on a Saturday - was told they would be done the following Tuesday and they ended up being done that same day .. wow .. picked them up both sparkling they were so clean .. I would highly recommend them to anybody read more

I have an old pink sapphire ring that I was looking to sell. After googling estate jewelers, I found this store. After reviewing their website and reading the entire section they have devoted to selling estate jewelry, I decided to stop in and possibly get a reasonable offer. The older gentleman who helped me simply weighed the gold portion of the ring and offered me $22. I explained that I was selling the entire ring including the stone. He looked at the ring and said "Well, I have no way of knowing what this is." He then asked if I wanted him to remove the stone. Thanks, but no thanks. I would think anyone employed in a jewelry store would have some knowledge of gemstones, estate or not. Not here. I would be very leary of making any type of purchase here. Maybe a good place to scrap gold, nothing more. read more

I have been going here for years. The service is always wonderful and the prices can't be beat. Turnaround for repairs is fast and their work is perfect. Highly recommend! read more

This review is a little late in coming... In May, my guy and I took the Lake Erie Scenic Route out to Huron for some kickin' hamburgers at this place right on the beach. After burgers, we went for a walk on the beach where he got down on one knee and proposed. Beautiful ring, it was his mother's. I jammed that sucker on my finger. Beautiful, but snug. On our drive back to Cleveland we called every jeweler in the book asking about getting it resized - every single place told us that they were closing and wouldn't be able to look at the ring... and even if they would, it would take two weeks to resize it and return it. Disappointed, we decided to call one last place - Emerald City Jewelers. They were closing in 45 minutes and it was going to take us 30 to get there. They were welcoming and inviting and gave us a good humored, "As long as you make it before closing!" We made it. One of the salesmen looked at the ring and after hesitation gave us a rough ballpark of what he thought the resizing would be - an incredibly fair price. He said that barring any unforeseen circumstances, we could probably pick it up tomorrow. The next day, I got the call to pick up the ring and received an apology - the estimate was going to be more because due to the rings age and wear the price would be slightly higher because the settings had to be tightened so the diamond and rubies wouldn't fall out... but the price was still incredibly fair and not far off from the original estimate. The work was beautiful and the ring fit perfectly. And I had it with minimal waiting. I could show it off to everyone! But the entire takeaway from this whole situation.... 1. They were speedy 2. The work was good. 3. The price was disgustingly reasonable. 4. This is the most important part - working in a jewelry store, I cannot even begin to fathom how many engagement and wedding rings pass through their doors. How many congratulations they pass on to customers and how many bridezillas and bridezillas-to-be that they encounter. But each and every person we talked to seemed to care about how important this was to me. They were sincere and cared and were respectful and even though I knew the things I was asking them for were probably ridiculous and out of line (coming in 15 minutes before close... asking for the resize ASAP) they were nice and good natured and had the kindness not to squash my excitement by trying to reign in my ridiculous demands - they tried to meet and exceed them. Even now I am still wowed by their service. I know where we will be getting our wedding bands from! read more

Found them on Yelp and happy i did. Took my wife's ring to swap out a diamond as a surprise for Christmas and i was very impressed with the guys who helped me. The cost was about half of what i was expecting and when i mentioned it was a gift for my wife he offered to wrap it free of charge. Good people read more

My girlfriend gave me a fossil watch recently and I fell in love with it immediately, just needed a few links taken out. I had to get something at Walmart and thought maybe they could do it, they said they could, then their tool broke and told me to come back later, I did and was told they couldn't do it again because the associate wasn't trained. Was sent to another Walmart 20 mins away and was told that the policy was never to touch a fossil it was against all Walmart policy and the first Walmart was in the wrong. After being incredibly frustrated, I was driving home and passed Emeralds. I did not want to stop in because I heard most jewelers are very expensive for a simple link removal but decided to stop in anyways. I was greeted by a very nice man at the counter! Right away he had noticed that the pin moved by Walmart was in the wrong place, and said he would also fix that while taking out the link. Not only did he fix it and remove a link, he suggested one more link and was happy to go back and remove one more. He was incredibly helpful and happy to be there assisting me. I now have a watch that I love with a great fit. The store is also very nice and well organized, I had an amazing experience and would 100% go back and recommend. LASTLY, remember when I said most jewelers are expensive? Not this one! All of that only cost me $5 and it was very quick service, I was in there maybe 20 mins max! Shoutout to Emeralds to being amazing, keep up the good work! I will be back! read more