Really happy with this company. They're quick response to get my home protected and pricing was why…read moreI selected them. The owner even what above and beyond to help me find a beeping noise I had , which was from a old smoke detector battery low that was from what the builder put in. Thanks SouthCross for providing great customer support.

I wanted a Honeywell system, so I was directed to S Cross. The installation and the alarm was fine…read more I had a break in the first day the alarm was installed and it scared them away. However, I am new to the area, so I was not informed by the alarm company to register online with the city of Houston. Then 5 months into the contract one of the sensors went bad and kept tripping the alarm. After 3 false alarms the city charged me. I sent the bill to S Cross, since it was faulty equipment that caused it to trip - they said they are not paying the city of Houston. They lost a customer over $50 fee.

The True Protection alarm system gives me a sense of safety and security in my home.  The alarm…read moresystem is just as safe as the burglar bars that were on my windows and doors before the new windows were installed which on the same day the alarm was installed. Alonse G installed my alarm system and I was really pleased.  He is indeed a professional subject matter expert.  Ask for him. I will add that the entire experience was rough on the sales side and the customer service side but, I am happy with the the end result.  On customer service I hope that Chris mailed the signs--I'm still waiting--it's been 10 days. Four stars for alarm system and installer!

We had Jake as our technician and appreciated the work he did with installing our entire security…read morepackage. He was respectful of our time and had to get the work done in two trips but he gave it special attention and care as he likely would have for his own home.

Found On HomeAdvisor. Juan was speedy at coming over to take a look at our home to give an exact…read morequote. He was professional and courteous. He came back to complete the installation with two helpers. They were efficient and did exactly what they said they would do for exactly the price quoted. There were no hidden fees or nonsense. We would definitely recommend JE Security to anyone wanting a home security system. Everything came with a warranty and he took the time to show us how everything worked. The clarity on the cameras is amazing- even on our cell phones.

I have been a client for a few years now and they do a tremendous job when they first come out…read more Unfortunately, it is follow up service that is lacking. Be ready to purchase their monthly service plan - otherwise, you will be left in the cold. Juan always has an excuse why he does not call you back. One of my cameras lost color over a year ago and it still has not been fixed. He came out to troubleshoot it, but still no color. I was told me that they could try one other thing, but they couldn't really figure out what the problem is. I would have to pay for this solution because it involved new wires or something, but there was no guarantee that it would work. It seems a bit unfair that I am expected to pay for "experimentation", when they should know how to repair it and to restore the camera to the condition that it was in when they first installed it (with color). Like I said, be sure to purchase the service plan, so that they will be forced to fix your equipment for free if something goes wrong (and it will). I learned the hard way.

From day one Iv'e been impressed with Hawk Security as a safety solution for my family. So…read moreimpressed I joined the team to provide valuable security, fire monitoring, home automation and camera options for others 5 years ago. This company has the best culture, support and earning opportunity! Great reward for providing life safety for other Texas families and businesses. If your searching for top customer service, products or an employment opportunity. Soar above the rest with HAWK!

High Price, very rude…read more Hawk Security took over a few years ago when they bought out our old company. They demanded we "upgrade" just to keep the service, and jacked up the price by 78% from the old rate. We put up with this until this month, then found several companies with much better deals and service reputations. When I called Hawk they did not offer to match the lower rates, but insulted me instead and told me I had to pay in advance for June PLUS they would not cancel service for 30 days. I don't usually post reviews but you need to stay away from these guys, they are ALL about money and can't be bothered to even try to be polite.

I had a system installed by a local provider many years ago. I liked them because the owner and…read moreinstaller held my hand and let me just purchase the equipment. Most companies as that time wanted me to lease or do some kind of payment plan which I wasn't interested in. Other providers wanted a 3 year contract and original, installing company did not. Eventually, the company that did my instilwas sold to a group out of San Antonio and then that company was bought by Alert 360. They are based out of Tulsa and their service couldn't be worse. It's as if ADT and Comcast got together and had a baby and the baby got only the bad traits. The first thing they did was jack up my rate without offering any additional services and as a special "feature" they tacked on a monthly "insurance" cost to my bill without asking me. I called up to their headquarters and asked the clerk to justify their existence. I asked why I would continue to pay them when now days, systems are automated, cheap and efficient. The woman answered that "they answer the phone faster than any other alarm company." Which just shows she totally missed the point of the question. These people are crooks, and this business model is going the way of the dinosaurs. Update: no see, I'm not trying to get anything from you. Nor am I intent on helping you learn, grow, or be better at business. I've had my experience and now it's out there for people to see. Your chance, you had it, it's over. Good to know that you didn't even try to refute a single comment I made though. Should be evident to anyone that can read what a horrible company you are Update 2: Alert 360 somehow believes I care to have a "resolution" and doesn't understand what the purpose of Yelp is. This is a place for people to offer reviews and share experiences for the general public to see and be informed. It is recommended that Alert 360 get better at social media and business in general. Alert 360 should be advised that people do not succumb to demands for "direct contact" nor are reviews posted to help a company learn Update 3: positive reviews seem to be for "Central Security Group." Karen of Alert 360 appears to be excited to claim ownership of past positive reviews. Maybe Alert 360 bought that company as well. It shouldn't mean that Alert 360 is entitled to past performance.

I had Central Security Group installed cameras. One of the technicians tripped and fell in the…read moreattic. I had water problems in my bedroom and bathroom. The men went to a hardware store to buy stuff to fix the problem. Not a good idea, but they thought they were doing the right thing. Later that evening, it started dripping again in my bedroom. Mr. Adrian Reyes wasted no time in taking care of the problem by staying on top of everything by calling a plumbing company Roto Rooter to fix the problem. Mr. Reyes called and texted periodically to make sure everything was going smoothly, which put me at ease. Through it all, my only problem was having to deal with a customer service agent in Oklahoma (I reside in Texas), who kept talking over me, trying to make me UNDERSTAND that I have a leak in the roof. Poor customer service on her part, but that will not deter me from giving Mr. Reyes 5 stars. I recommended CSG to two of my friends. The one that had the system installed is extremely satisfied. The other will have hers installed in August. I am sure she will be satisfied as well. Now, I have a different perspective on "one bad apple spoil the whole bunch". Not true in this case. Just one person acted inappropriately, but Mr. Reyes was quite professional, and maintained his professionalism through it all. I would definitely recommend this company. Mr. Reyes certainly deserve 5 star rating. It's too bad I can't give him ten stars. Mr. Reyes is a great asset to Central Security Group. Happy the technician is alright. Things could have been so much worse on either side. Kudos to Mr. Reyes. Keep up the good work.

I have been a customer for over four years and I am so fed up ! A few months ago our alarm was…read moregoing off for no reasons (several Times ) and we called for someone to come out.... the service man never showed after I sat at home all morning and waited. No call - nothing. So last Monday I called to see how I could get a new Cannon alarm sign for my yard because mine was stolen --- I have not received a sign -- it has been 9 business days. I called yesterday to check on the sign and was redirected and asked to call another number twice. WORST CUSTOMER Service ever !!!! Today, I sent a message online to have my service disconnected and guess what --- no response ! I can't believe this place is still in business !!!! Do not use them for service !!!! They will gladly take your money but if you need assistance , they will do nothing but give you a big headache !!!

Terrible company!!!! Stay far away. They have terrible business practices. The worst customer…read moreservice. I always try and support local business but Cannon Security is terrible. Please do yourself a favor and go with any other company. We are now with ADT and are so much happier.