When I stopped here, I was just coming in for some windshield washer fluid. Upon entering the…read morestore I was immediately greeted by a guy behind the counter. I was helped right away and found what I needed. Super friendly staff here from what I saw and helpful customer service! I was in and out in no time and got what I needed. I will definitely be coming back here for any of my car service needs.

Of all the O'reillys in the area this is the one you want to go to. They turn rotors here and they…read moreseem to have the most knowledgeable people as compared to their other stores. If I need a part that I know is hard to find they always seem to have it. The store has an Ok lay out but they are lacking in the variety of car care items such as waxes and cleaners. The big thing that keeps me from going here consistently is that you can only get in and out in one direction. Traffic makes it impossible to take a left into our out of.

Our daughter was driving about 30 miles from this location when the engine light came on. Taylor…read moreHyundai was the closest dealership to where she was. After reviewing the code in her 2018 Hyundai Santa Fe, the car needed a new engine, and it was a recall. Initially, the service team provided excellent service. We paid nearly 2,000.00 for suggested service surrounding an engine replacement. We live 3 hours from this location and when it was ready, we drove to pick it up. When we drove about 17 miles, the check engine light came on again, so we called and they told us to drive it back. After reviewing the code, we were told it was the catalytic converter and that had nothing to do with the recall. We were told it was safe to drive home and if there were any issues, we could take it to the local dealership, and the engine issue would be covered. When we got home, we took the vehicle to a local mechanic to check the converter. They called me in and told me to stop driving it immediately. The manifold cover was damaged, and oil was leaking all over the place. I called Taylor Hyundai, and after multiple attempts, by phone and text, from both my daughter and I, I finally got a call back. I was told to take it to my local Hyundai Dealership. So, I did, and I was told by service it was not their problem and only the dealership that did the work can look at it for free. So began my journey of trying to reach Taylor Hyundai. It's been almost 2 weeks. Between my daughter, my wife, and I, we have left several messages and cannot get ahold of anybody but service. Every number they transfer us to goes straight to voicemail. We have received no call backs after leaving several messages. No texts responding to a call back. This is the most terrible service I have ever received by any company. At this point, I will have to reach out to Hyundai USA.

Ask for Angel! I told him what I wanted, how much I was willing to pay, and he was very easy to…read morework with. He told me options I had not thought about, and I ended up leaving in a new car! Second one from this dealership!

I stopped in to get a headlight replaced while visiting Aiken. I had been told by a few places in…read moreanother the city that the industry estimated repair time would be over 45 minutes due to having to move several items in the engine compartment. I was treated warmly when entering and told to bring my dog in while waiting. She even gave her treats and belly rubs. The technician took my keys to drive the truck to the shop for an estimate. He returned less than 10 minutes later and I joked that he must be finished. HE WAS!!!!! They did not try to gouge me with the industry standard and simply charged me for the bulb. I reminded them that I did not live in the area so no repeat business opportunities. They simply laughed and said that would be it. Thanks so much for the great service and honesty to an out-of-towner.

I can't rave enough about the honesty, courtesy, and knowledge of this auto repair shop. I took my…read moreMercedes Benz in for what I thought would be a huge repair bill. My Air Suspension system was, what I thought malfunctioning, and in need of a replacement. They ran a bunch of diagnostic tests, and determined there was nothing wrong with the air suspension at all. They could have charged me anything, yet chose to be HONEST! They only charged a reasonable diagnostic charge and sent me on my way. Eric the shop Mgr. is also a super nice, knowledgeable guy, and a pleasure to work with. I HIGHLY RECOMMEND THIS COMPANY FOR ALL YOUR AUTO REPAIR NEEDS.

Extremely personable, informative staff…read more Was able to get a same day appointment for an oil change on our Macan. Service was quick, accurate and extremely fairly priced. Will absolutely put this location at the top of my list for any future needs.

I have reported this to BBB as well. WARNING: DO NOT GO TO THIS shop. I will never use any Butler…read moreAutomotive for anything EVER again. On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop--potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service.

I got four batteries for my boat brand new didn't even last a year! Nothing but junk stay away!read more

Straight forward customer service which is all I ask for. I asked that they test the battery for…read moremy review before installation and they happily obliged. So why didn't I go to Costco and spend a few dollars less for a battery? I did! When I took the battery home and tested it before installation it was at 60% capacity! I put it on a charger over night with no improvement. This is indicative of a battery damaged during shipping or on the shelf too long. I took it back for a return and asked why they don't test the batteries before selling it. Their response was this is Costco!

Great place. Relatively quick (I just waited in the lobby for about 30 minutes and played my daily…read moreSudoku feed). they were very professional, friendly, intelligent and clean. Only complaint was that I specifically asked that they mount the new tires in front (front tires always wear faster because they are cambered inward to improve turning... check your front tires and you'll likely see the inner tread lower than the outer). Might also note that they installed a "Rocky Mountain" brand, which is of course an off-brand, but they seem very quiet, despite a somewhat aggressive tread. I think they're all made in Mexico these days unless they're Michelins (and who really know where those are truly made) so it's a non-issue. One more story... I went to another local tire shop in Augusta, GA (Marc Yount), and when I went to pay the bill the long-haired, rather large and fat blond-haired jet-ski hippie that owns the place told me "I'm not a fan of the tires you chose." And "you have an axle bearing leak, and I'm not sure what I'll find when we open your pumpkin" (the rear differential). The proposed charge was $2250 to fix these things. I do my own maintenance, so I checked the differential fluid and it was fine. They saw leakage of brake fluid, not differential fluid, which meant I needed to replace the brake server on one side, which I did on both sides. Total cost about $150. No axle seals needed (a major operation), and I'm writing this with over 100k more miles on the car. 4Runners are known for axle seal leaks, so they saw the brake fluid on the inside of the tires and assumed it was the axle seals without actually checking anything else. Beware of this kind of crap, and beware of Marc Yount if you're near Augusta (they're 'uber expensive) - they took me for an idiot, which I am not, but if I was an average guy or gal I'd sigh and pay that price - just to get some new tires mounted. Going back Monday morning to this Discount Tire location for the front tires. Highly recommend this place. They are quick, clean, efficient, HONEST, and won't try to snow you with BS (snow you is a Northern term). They are trustworthy. All the best to you, and thanks for reading this ridiculously long review.

I made an appointment for a tire rotation. I arrived about 5 minutes early. I waited for more than…read more10 minutes before anyone looked at me to assist me. A customer came in after me and was waited on in less than 2 minutes and they took his vehicle in within 5 minutes of his arrival. It's been 35 minutes since i got signed in and my car is still sitting outside. They close in 20 minutes, yet they tell me it's going to take an hour to rotate the tires. Hope they torque the lug nuts.

Last summer the A/C on my 2019 Silverado was giving me issues. The dealer wanted to replace a…read morebaffle which would have required taking the dash board apart and the estimate was $2500. So I brought it to Aiken's Finest and they said the A/C seemed to be blowing cold and so they didn't touch it, didn't charge me, and remarkably, it has been working fine ever since. I brought the Silverado in for an oil change last week. Left it the night before my appointment and dropped the keys in the night lock box. My truck was ready promptly the next morning. No big deal. BUT, here's the thing. The plastic bumper on the front driver's side had been hanging loose from hitting a curb for like two years. THEY FIXED IT! Didn't charge me, and didn't even mention it. My wife noticed it the day after the appointment. In a world where trust is tough to come by, especially in the world of auto repair, these guys are trustworthy. I'm a customer for life.

After my Subaru sat idle for nearly two months, I was finally able to bring it in for diagnosis…read more Although I could not approve the full repair quote immediately, I am extremely grateful that the team suggested completing the work in parts over the next month. Chris and his team went above and beyond: they fixed my car, ensuring I was mobile, and even test-drove it to guarantee my safety for the drive home for the Holiday. They maintained communication throughout the entire process and delivered the most genuine customer service I have experienced. I wholeheartedly trust and highly recommend this team as a reliable mechanic, especially for Subaru owners. Their work is done with integrity, honesty, and affordability.