The kindest service ever!! We need more young men like the one at the service desk. What a…read moreblessing to have such a good experience with Batteries Plus near Westtown shopping center.

My watch(gift from an old friend) died so I took it to batteries plus on Washington Road, Martinez,…read morebecause I previously purchased the battery replacement program for my watch, meaning no cost. Very good customer service there. Turns out the battery was still good but an arm inside the watch misplaced, causing the battery to unseat and disconnect. He fixed that, also put in a new battery and I was on my way. He even drew a sketch to show me what happened and admitted he was puzzled too. You can't beat this place for good service and information. While I was waiting, I looked around and noted possible Christmas gifts for young men in my family and at good prices. Plus learned they make key fobs. This place rocks!

Warning: Don't Ever Buy from Batteries Plus…read more Last year, I bought a Yellow Top Optima battery for my Honda CR-V for over $300. The car sat for just one week, and when I went to start it, the battery was completely dead. I tried contacting Batteries Plus for a week with no answer. The following week, I finally got through to someone. They told me: "No problem, bring it in. If it's bad, we'll swap it out since you're under warranty." After that, I spent two more days calling them with no answer. Today, I finally reached them--only to be told they won't replace it because they consider it "battery neglect." So apparently, according to them: If your car sits for a few days or a week and your battery shows low voltage, they call it neglect. They will not honor the warranty you paid for. Bottom line: I spent over $300 for a battery and warranty they refuse to stand behind. Think twice before buying from Batteries Plus. Update : according to them any battery that test below 10v will mot be warranty ... keep in mind thats every battery that is bad .. they are under the impression that batteries with dead cell will still hold their 12v charge and base on that belief i cannot get a battery i payed over 300 dollars warranty

I came in to get my screen repaired and battery replaced. It took 45 mins to one hour for both. I…read moregot my phone back and went on about my day. I then noticed that the speaker wasn't working on my phone. No problem that should be a easy fix, right? Took it back the next day and was able to get it repaired. Free of charge. However I had to wait for another 45 + minutes the next day for a simple mishap that wasn't there when I originally came in.

Don't really come here to buy batteries even though it's a shop dedicated batteries, but more so…read morefor their watch and key battery installation services. The turn around is fairly quick, so I've had few watches get their batteries replaced here. The staff here are friendly and over the few trips and services done here, I've never had an issue. Definitely will continue coming back for future installations and recommend this shop for your watch battery replacements. This shop has an option to purchase items online and pick them up in store, which makes shopping convenient and saved me a lot of time.

Went to get battery replacement on iphone 14 pro. Phone got stuck on boot cycle, then stuck into…read morerecovery mode. After hours at the store, apple store & verizon, the phone was bricked. I am out a few hundred dollars and the manager refuses to compensate. Phone was working perfectly beforehand.

Great Customer Service. Went in for a new battery, the new location manager (Tyree) installed the…read morebattery and tested the alternator to ensure all was well. Best customer service I have had in a long time. Thank you.

Has a lot of the auto parts you are looking for for your vehicles. I needed mainly light bulbs and…read morewipers and they had it all and then some that I haven't thought about buying before for vehicles. They also offered to put the wipers on for free. There's a sign on the window that says that. Unfortunately I couldn't use those services as I was in a rush. I'm looking forward to coming back here if necessary!

I always get great service here. This store is my go to place for auto parts and accesories.read more

This store is a little run down on the outside but it has everything you need on the inside…read more O'reilly's always seems to be the place that has a part when I really need it and its a hard to find part. They also turn rotors, which I believe they are the only parts store that does it anymore. The two main issues I have is the web page is a little clunky to use and their customer's perks is not as good as their competitors which is the reason I only come to o'reilly's for the hard to find stuff.

This review is overdue but I must thank Josh for his incredible customer service skills. I had an…read moreissue with my vehicle and he went the extra mile to help me find the right parts to fix the problem. All auto parts stores are not created equal because they don't have Josh as an employee! Thank you once again for restoring my faith in wonderful customer service. This O'Reilly Auto store is forever my go to as long as Josh is there. Give him a raise!!

After asking sales clerk to verify twice was still sold wrong oil filter which was not realized…read moreuntil oil was drained and old filter damaged Did not have another vehicle to go exchange so I called and spoke to 'manager' who told me not his problem, mistakes happen. I explained my situation and asked for an exception to pls bring it to me...I was refused. I live in the county, not town. Hiring a service to take me there and back at my cost being my only option. Again, I was told "well 'man, I'm not responsible and mistakes happen" Even after years of business and a lot of money spent at this location I will not be back. If the manager is not responsible for his employees, who is? Disappointed, previous customer.

Best Advance Auto Parts I've ever been to. John is an absolute gem and the staff as a whole is…read moreextremely helpful. Anytime I need anything for my vehicle and know I'll have additional questions this place is my go to. Their recommendations for mechanic work and other checkups have been great as well. They get the job done and well.

24 March 2025 My granddaughter a student at AU was at the…read moredowntown Cyber Center parking garage and had car problems. It wouldn't start. Called me, her granddad, and of course I went down there to help. I brought some tools and a voltage meter with me. First thing, Checked battery output voltage with a voltage meter and reading was around 11.6 volts. Not a terrible reading but the engine wouldn't start. Not even crank. Made sure battery terminals were on tight, Did tighten one, but engine still not starting. Had jumper cables. Jumped started car! Nice. Checked battery voltage again, reading 13.6 volts. Checked for date on battery, hmmm- 2018. Six or seven years old depending on the month. Time for a new battery. With car running, granddaughter and I drove to Advanced Auto on 4018 Washington Road and Flowing Wells, just across the street from Gerald Jones Auto Group mall. It was our lucky day! On duty was the most friendly and knowledgeable sales associate you could ever meet, Allie,. Allie just knew exactly what to do- check battery terminals, check, look over battery for any bulging areas, yes one side is slightly different, get battery testing machine- hmmm- battery showing not good- Replace. Now most people would say "well it started with a jump, so maybe the battery just needs a good night's change to bring it back to life. Well, maybe that would work, but battery is over Six years old, car driven for school and work by a young woman, and let's face it- do you really want your granddaughter to get stuck somewhere at night? So we bought a new battery. Now sales associate Allie, really knew her stuff. Got the correct battery and did need some help from sales associate Ken, and not only installed the new battery, but also replaced the nut and bolt on the battery terminal that was stripped and could not properly tighten the battery terminal. Allie did her work in a most professional manner with a friendly smile! Advanced Auto is lucky to have Sales associates like Allie and Ken. I recommend that if you need a battery replacement or any other service required parts, and looking for great customer service then I heartily recommend going over to Advance Auto Parts on 4018 Washington Road in Martinez.