Nobody likes having to take their car in to the shop, but these guys make it as convenient as…read morepossible. I have purchased several Hondas here and always have my car serviced at Penske, too. Ultimately, the process of buying a car is just not fun. It takes a long time, there's a lot of waiting, and heavy decisions to be made. But they make it as smooth and painless as possible. I've seen Hebert and Cody, both a handful of times--and they're awesome! While they could easily take advantage of a girl who doesn't know what she wants, I feel like they look out for me and genuinely try to get the best deal. Last time, one of the salespeople gave me advice that saved me probably $100/month on my car payment. When I'm ready to buy a new car, this will undoubtedly be the only stop I make. The service department treats my car like a baby. They always keep me informed, prices are reasonable, and they are knowledgeable and efficient. I've had particularly great service from Brandon. Like I said--getting your car serviced is not fun, but they keep the waiting area clean and well stocked with complimentary coffee, water, and snacks. The waiting area is also quiet and reasonably comfortable. I honestly wouldn't even consider taking my car somewhere else unless it was an emergency.

Noticed that I had a headlight out last night and wanted to get it replaced immediately! I called…read morePenske to see if I needed an appointment and the friendly gentleman I spoke with informed me that I could just stop by. So after I got off work I popped in to get my light replaced. Andrew assisted me once I pulled into the bay. He was friendly and professional. He had assistance from another team member since I opted to have both headlights replaced. My service from Penske is always great, but this time it was quick and efficient... so quick I didn't even have to get out of the car this time. I highly recommend Penske if you own a Honda and need any service completed.

Can't really give them any stars, had an 8:30 am appt. on 3/17/2026 and no one showed up finally…read moreleft at 10:00 am. Even called the office number and I got a voice mail telling me they were either helping another customer or on another line. Left a message and I have still never received a call back!

It's easy to get good service and not come back to give a good review. So I will do better. Paul's…read moredeserves kind words for the great service they have given us on both our cars. I plan on giving them all my future service. Additional info - I just took my new used car to them because the brakes were absolutely crap. I had thought new rotors and pads all around would make it right again. The estimate was about 600 but strangely the next day when they started the work, I got a call from them saying I didn't need all the new parts and the eventual price was reduced to $173. Just got home and the brakes are like new. I am convinced these folks are the best most honest folks in the business. If you are in the general vicinity, you will want to know of the most honest family business you can work with. Kudos to them.

Colin provided excellent service when I needed to check my battery. It was raining outside and he…read morestill cheerfully assisted me. Really appreciated his help

Came in to get my car battery tested. Jesse tested it, confirmed it needed replaced & was able to…read moreidentify it was from autozone and it was still under warranty. A quick trip to autozone and they were useless, they refused to warranty the battery unless I could produce a receipt from 2 years ago. Came right back here, Jesse cleaned up and replaced my battery within minutes and was extremely kind and helpful. Will only be coming here for future auto needs!

If I could give more than five stars, I would…read more I had been searching for a new vehicle for quite a while. I was driving a BMW X1, but with my 14-year-old son and his very tall friends, it just wasn't cutting it anymore. I needed something with real legroom, and I had my heart set on a Honda Pilot. I originally came in to lease one, but unfortunately, it had literally just been sold before I arrived. Instead of sending me on my way, Edward showed me a pre-owned Pilot that ended up being an even better fit. Here's what really impressed me: I called around 7:30 PM, and they closed at 8:00 PM. Most dealerships would have told me to come back the next day. Not Edward. He took the time to get me out on a test drive, answered all of my questions, worked through the paperwork, and even agreed to take care of a few items I wanted inspected before I finalized everything. The experience didn't stop there. When I brought the vehicle back for those items, Edward was there waiting to greet me--even though it wasn't during his normal working hours. I have NEVER experienced customer service like this. Not at a dealership. Not anywhere. Edward went far above and beyond, and because of the way I was treated, they have earned a customer for life. When it's time for my next vehicle, I won't even shop around. I'll be back. Thank you, Edward, for proving that exceptional customer service still exists! I love my 2023 Honday Pilot even more because of the service.

We drove all the way from Chicago to Fishers Honda in Indiana specifically to look at a Mustang…read morethey had advertised. Before making the trip, we were specifically told and repeatedly assured that the car was clean. When we arrived, that was clearly not what we found. The front passenger-side corner showed obvious signs that something had happened to it. The headlight was visibly out of alignment, the bumper was hanging/misaligned, and the condition of the bodywork in that area raised serious concerns that the vehicle had sustained prior damage. None of these obvious issues were disclosed to us beforehand. Instead, we were assured the vehicle was clean, which is exactly why we were willing to make the trip from Chicago. Between the driving and time spent dealing with this, we wasted roughly eight hours of our day. One honest phone call or a few accurate photos would have prevented the entire situation. This was an extremely disappointing experience. If you're considering a used vehicle from this dealership, I would strongly recommend inspecting it very carefully in person and verifying the condition yourself before making a long trip. Based on our experience, I would not rely solely on assurances that a vehicle is "clean."

Destiny was incredibly helpful. We ended up at the dealership due to issues with our 2022…read morePathfinder. The service center had closed for the evening, but she stayed late, and set us up with a service rental, that she also cleaned for us. The administrative assistant at the front desk was also kind and helpful. When we are ready for a new vehicle we will head to Ed Martin.

Alan was wonderful to work with. We kept him past his normal hours and he never made us feel…read morerushed. With 6pm closing times we found it hard with work to get there but he always stayed. He helped us negotiate a good deal on our new used car and get a fair deal for our trade in. I wish the sales manager would have come out and introduced himself and worked with Alan and us to save some back and forth time. Zachary in the finance department was also very friendly and knowledgeable in helping us finish the process. We did end up adding on the warranty thanks to Zachary helping us see the value. We were very happy with the service and purchase of our new car. We would highly recommend Alan and the Ed Martin Nissan dealership.

Their name is accurate! Respectfully explained priorities for safety and maintenance repairs , as…read morewell as what did not need to be done. Prices much better than dealership. I will keep going back! They were also consistent with great service with my son's car. Sending my other son to them for a service estimate, also. Very pleased!

Well first they could improve their pricing and service. Came in and was automatically turned down…read moredue to lack of availability to perform work in an efficient manner. I thought about the wait but decided to ask about the price for a transmission swap. 8,000 dollars and refused to allow me to purchase a refurbished one from outsourcing. I called him out on it. 8,000 I could buy a used car for that price. It was clear as day he either didn't want to do it or was trying to straight bend me over. I don't recommend f this is his business practices. People deserve better treatment.

5 stars to Adam!! What great customer service!!! I was so stuck! He got me right in and got me…read moreon my way to finish my Christmas shopping on my only day off! Even gave me an early Christmas present to me and said...no charge!! Merry Christmas to you sir!!

I've been going to Nick and B's for years. Management has changed in recent years but is still…read moreexcellent, maybe even better. I had work done on my truck's clutch (and a brake fluid cleaning/refill) this week. I got a reasonable estmate for $600+ and had them go ahead with it. When I went to pay, the manager Eric and Customer Service Rep Mary Lou had looked up warranty information and my bill was only for $430! Who does that? That's what you call CUSTOMER SERVICE, something I'm glad still exists in some places. It felt like they did something with adjusting my brakes, too, in their total inspection process. They didn't say anything about this or charge me, but I'm pretty sure my brakes are feeling better, too. Good people!

Came in to buy a battery, staff member Jaz was annoyed and told they could not do the swap because…read moremy model required it to go to the shop for a computer reset. Called the dealership to find out it was that was false. Ended up doing it myself with no need for a computer reset at all.

Came into the store as I felt like a battery on my 2008 Honda Accord was going out. I was serviced…read morereally fast - the battery was brought to the front counter and O'Reilly employee helped me with installation. I recommended this store to one more person as you can get check engine diagnosed for free, as well as get battery and wiper blades installed at no charge.