Thought I had a bad battery so had them check it. Was told I needed an alternator. What to a…read moremechanic who checked it out an the alternator an said it was good and all I needed was a battery. When back to O'Reilly's (stupid me) to get the battery. They wouldn't swap the battery for me so I asked if I could use s crescent wrench. Apparently a crescent wrench is to exotic for a store that loans out specialty tools. I had to go back to the RV park to get my tools and change out the battery and the take the old battery back to get my core charge refunded. I am not sure the understand the meaning of costumer service.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Rude. I arrived this morning at 9:40 to air my tires. I walk in for a no money down quote and the…read moregentleman said, sure right after I take care of this lady. Lobby was full there was 1 customer in front of me... the lady. She sat down and the guy proceeded to call a customer behind me, saying just walk around a little and I'll be right with you. He proceeds to take care of a second customer behind me. Have in mind im in a knee brace from an accident that broke my fibia, broke my tibia plateau into 113 pieces and dislocated my femur. My leg was effectively decapitated from the knee down. I now have 68 screws 2 titanium Rods, a plate and fake knee. I just spent 7 months recovering and am not allowed to bear weight on my leg for prolonged periods according to p.t. he asks the gentleman next to him to take care of my quote. The man chuckled and said nope, im gonna help the guy behind him quote 2 tires. (3rd time they skipped me. The man came back inside and called a couple behind me up first. (4th skip) then the original guy finishes the lady (have in mind a 3rd worker doing zilch) then skips me again and the guy blatantly said, no he was here first. The freaking worker says ohh (like he didn't know I was there for 57 minutes) standing on a clearly braced bad knee. Then proceeds to walk away and do nothing on the computer telling me again (this time, thank as for your patience) I'll be right with you. The guy didn't want to quote original rims (x3 with 1 center cap) he wanted to quote the expensive aftermarket, then ask me if id like to do 17 as theyre out of 16s (nope, found a set for $45 a week, month whatever.) Still proceeds to direct me toward 17s to look. The problem was I walked in with no money down, and wanted the (cheapest to middle option) quotes. Its anderson, we all live paycheck to paycheck. But no, they were over concerned with commission and gave me very very poor customer service to reflect on. Especially given I know their old manager, and I know theyre directed to (basically upcharge) talk people out of what they (really want) for higher pay. Also, I know their out the door quotes, vs their markup percentage, and I still sat there bad knee and all for almost an hour with patience while they continually skipped me (5 times.) Id give -40 st a rs if it were an option. Looks like Ill go to jiffy lube, and since I used to work there go get cheaper, what I want alternative for an out the door price.

This is about the most unprofessional staff. The work is not quality work at all. Don't waste your…read moremoney here. Check out tires places whose shop is a professional environment and staff that knows how to speak with respect especially to older customers and actually want to help and solve issues.

I have been fooling around with my battery on my key fob for better than three weeks. Always having…read moreto put it in the ignition and always wishing I could find somebody else who would provide me a new battery and change it for me. Well, John at battery experts did exactly that it took him less than five minutes. He was very friendly. He was very professional and it only cost me 10 bucks. Absolutely worth it and oh did I forget to say that I walked in at five minutes after two in the afternoon on a Tuesday and according to the sign on the side of the door, they close at 2 o'clock on Tuesday. so he took care of me even though I walked in late and was just oh so nice. I cannot recommend this company.

I have bought several batteries to the years there and I have been totally satisfied I'm dealt with…read morethe same gentleman for probably better than 10 years and he is always so helpful in polite I don't buy batteries nowhere else but here