This is probably the worst experience I've had with any parts auto shop. They don't accept returns…read moreand their customer service is just completely gone . I would prefer to shop at autozone or even the Walmart auto parts than

I am in Carmel from out of state this weekend for a soccer tournament. At the worst time, my car…read morebattery died. I get a jump and make it to Napa! Sam was so very knowledgeable and helpful! With a little instruction from him, I was able to change the battery myself and be on my way. He definitely went above and beyond. He has made my day, actually my whole weekend!

I have visited this location before and received great customer service. Today's visit went above…read moreand beyond. I came in knowing that I needed a new battery. The gentleman that helped me was very polite. He informed me that due to weather conditions, they were not installing batteries but would be happy to offer me a discount for the inconvenience and the tools to change the battery. I told him I had never changed a battery but didn't have another option. The location didn't have my battery in stock, so he called a different location and put the last battery they had on hold for me. He assumed my car wouldn't start so he brought out the battery charger. After 10+ minutes of standing in the cold, my car wouldn't start and the attendant offered me a deal on the more expensive battery. I took him up on his offer and we went inside. He grabbed the battery and the cart with the tools and he followed me outside. Fully expecting him to head back inside, he decided to stand outside and walk me through the steps and prepare the proper tools for me. What would have been a lot longer ordeal turned into a 10 minute learning experience. I couldn't be more thankful for this person's kindness and excellent customer service.

The customer service at this location is seriously lacking. I have become accustomed to entering an…read moreAutoZone, being asked what I'm looking for, and an associate assisting me with looking up the best options for my vehicle's make and model. Every time that I arrive at this location, there is at least one employee outside the entrance smoking, and begrudgingly ending their smoke break after I have entered the store. They then go and stand at a computer. That's it. No questions are asked and no assistance is offered. During my last visit, I purchased windshield wipers for my daughter whose blade had been detached from the wiper. After telling the associate what I was looking for, they typed in the make and model and told me what I needed. There were lots of options, so I asked which I should get. He then walked me over to the aisle and we both just stared at all of the available options. I thought that he was trying to decide which to suggest, but after a minute or so of just staring, he asked which I wanted. I laughed. I had no clue. After my purchase, we left. I don't know what the policy is regarding assistance with installation, but in the past, an associate would always ask if I needed help putting them on. It was raining that night, and I would have gladly accepted the help, but none was offered. When I got home, I found out that I could've just purchased a replacement blade rather than the entire windshield wiper assembly. I'm now reading others' reviews regarding how associates installed batteries for them and were very helpful in other ways. I don't know why I haven't been privy to the same level of service.

Camron was amazing ! He put in my battery and was very knowledgeable and kind! You guys are lucky…read moreto have him as an employee‼‼

Super helpful and considerate staff that went above and beyond helping me pick out the right…read moreproduct I needed and replacing my car key battery in store.

I highly recommend this Auto Zone if you are looking for a great shopping experience for parts for…read moreyour vehicle. The auto part store and parking lot are extremely clean and organized. I was greeted by both employees while entering the store. While standing in line, Bill informed me about the snow that is coming our way and told me to be safe and have a Happy Holiday. Jacob has outstanding customer service skills, I came in looking for windshield wipers and he told me about the wipers that were on sale and also told me about the benefits of using De-icer. I bought the wipers, he placed them on my vehicle and I bought the De-icer too. I am a very satisfied customer, keep up the great work Jacob and Bill you both are doing a wonderful job. You guys ROCK‼

Daughter and I went in to purchase wiper blades. As her mother, I wanted to make sure she knew…read morewhere to find supplies for her first car. I made some friendly chit chat with staff before asking for product. The young man at counter made joke that store was completely out of entire stock of blades. After we did not laugh at his joke, he located blades for our vehicle and he offered to install for us. Two older men behind counter then started whispering and giggling to each other right in front of us. Thought it was uncomfortable and unprofessional for men to act this way around two women. Not likely to patron this store again.

Just picked up a set of wiper blades here for my 2022 Toyota tundra and the very knowledgeable…read moregentleman that sold them to me showed me a little trick to help him last longer and came out and installed them asl well

I placed a pickup order and received an email stating it was ready to be picked up a couple of…read morehours later. I leave work an hour or so later and I go in the store and I tell the associate I have an order for pickup. She's on the phone but she responds asks my name and says oh that got canceled. You'll get a refund. I tell her the order states it's ready. Well it's cancelled we don't have the part. This is the third bad experience but this one is by far the worst. You had hours to call text email me and you did nothing. Didn't even bother to help me find another location. Luckily I drove clear across town to another store and they had it. Where is the customer service at. No apology nothing but dismissed and back to her phone call. Yeah NEVER going to this location again.

Stopped in for my scheduled 9AM appointment today and was promptly greeted by Mathew. Now just a…read morefew months back I had stopped in at this location and did not get any customer service from the rude kid at the counter, so having Mathew's exemplary service was a pleasant surprise. He also informed me about the possible time frame it could take to complete the job. When I returned at said time the car was ready. Their AutoTech that worked on my car was exemplary as well. After driving the car 50+ miles I confirmed all issues where fixed. THANKU Team T.P.

Needed to get all my brakes changed and coolant flushed. Dropped it off Saturday at 11am and got it…read moreback at 5pm with no issues. Staff was friendly and informative. Would recommend!

Stopped by to pick up some fluids for my car. I ran into Nathan & Donavan who were both eager to…read morehelp me. Not only did they answer my questions, they went above and beyond to suggest different things I should do to my car to avoid having trouble in the future. It was very much appreciated.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Their name is accurate! Respectfully explained priorities for safety and maintenance repairs , as…read morewell as what did not need to be done. Prices much better than dealership. I will keep going back! They were also consistent with great service with my son's car. Sending my other son to them for a service estimate, also. Very pleased!

Well first they could improve their pricing and service. Came in and was automatically turned down…read moredue to lack of availability to perform work in an efficient manner. I thought about the wait but decided to ask about the price for a transmission swap. 8,000 dollars and refused to allow me to purchase a refurbished one from outsourcing. I called him out on it. 8,000 I could buy a used car for that price. It was clear as day he either didn't want to do it or was trying to straight bend me over. I don't recommend f this is his business practices. People deserve better treatment.