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    Advance Auto Parts

    3.0 (2 reviews)
    Closed 7:30 am - 9:00 pm

    Services - Advance Auto Parts

    Auto battery and fluid recycling

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    4 years ago

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    10 years ago

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    Ask the Community - Advance Auto Parts

    AutoZone Auto Parts

    AutoZone Auto Parts

    3.5
    (13 reviews)

    One would think that being a female, an auto parts store would not excite me in the least. I find…read morethese stores very useful, convenient and necessary. I love looking around at all the different products these stores offer. I have used auto parts stores for many years. The employees are very knowledgeable, friendly and helpful. Please support your local auto parts store. Oh, by the way, one of the things they offer (for free) is installing a new car battery! They also do battery testing, read the codes on your check engine light for basic issues, check your alternator and starter, install new wiper blades and they have a Loan-A-Tool program. It's beginner-friendly and has a wide selection of automotive parts and guides to help first-timers. WOW!

    I bought an oil filter for my car here 2 weeks ago, the young man at the register was very nice but…read moreit turned out he gave me the wrong filter. I didn't realize this until i got around to changing my 2 weeks later. I brought the filter back, there were 2 employees behind the counter, one was helping another customer, the second was a different young man who was looking at his phone and did not acknowledge me. The first employee noticed me and had to ask the young man to help me. The young man wore a name tag, "customer satisfaction specialist", which will become very ironic later. I explained to him that I needed to exchange the filter, as they gave me the wrong one last time. No apology. I did not have my receipt, but the filter was in its original box, with the shrink wrap still on the filter, and I had the cc I used to purchase it. He proceeded to tell me he could not find the sale and asked (3 times) if I was sure this was the right store. Then he asked to see my license and scanned it, he said a "no return" flag popped up and asked if I buy and return a lot of auto parts. I told him it was the first time ever, and reminded him I have the cc used (at this location) and that I would not be here, had I not been given the wrong part last time. I had to explain the story to him 3 different times and got the sense he was not listening. He still could not find the sale, but told me the correct part was $2 (yes 2 dollars) more. I asked if my inconvenience at having to come back, due to an error by the store, counted for anything. He just said nope...and then just kinda stood there like he's waiting for me to go away. Finally, he asked the other employee for help, his recap of the situation was that it looks like this was not bought here and the correct part costs more. I had to tell the 2nd employee what actually happened, for the 4th time now. The other employee went to find the right part while Mr. Customer Satisfaction kept looking at his phone. At that point I was visibly frustrated, not what i wanted to be doing on a Sunday AND Father's day. The other employee returned with the correct part and Mr. Customer Service decides to use his words again and say that I owe $2 more. The other employee hands me the part and says, "sorry, we will work this out internally". Mr. Customer Satisfaction goes back to his phone, no apology, no acknowledgement that he has no idea what he's doing and that he's basically getting paid to look at his phone. I live near this store and have always had a decent experience there but after this I will never return.

    Advance Auto Parts - autopartssupplies - Updated July 2026

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