ordered parts online to pick up and they double charged me. was not helpful at all. didn't know…read morewhat they were doing, manager conveniently absent with no assistant manager to cover. incompetent and crimnal, this place is. had to argue with corporate to get any solution. avoid this shithole.

came in with a battery light on and Bob was incredibly helpful and knowledgeable. he was super…read moreinformative and walked me through the entire process and steps. helped me as much as he could 30 min before closing on a sunday. 10/10 would definitely recommend this location

If I could give zero stars, I would…read more I don't know what is more impressive - this dealership's ability to waste a customer's time or their complete disregard for basic professionalism! After confirming that a vehicle was available, taking it for a test drive and expressing clear intent to purchase, I completed my paperwork - giving my social security and basic information, clearly, I was ready to purchase the vehicle. While my paperwork was being completed, another salesperson was showing the vehicle to another couple that arrived after me. Then, they took it for a test drive. I asked my salesperson, "why are they taking my vehicle on a test drive?" He responded, "no worries, you were here first and you are first in line to purchase as long as the numbers make sense". My salesperson went to submit my application, then returned to take my keys to inspect my possible trade-in. The other salesperson returned with the other couple and was working on their paperwork. We were sitting at the next desk so I could hear a good portion of the conversation. My salesperson went to check on my paperwork, and he said as soon as they have some "numbers to review" we would continue. Next to us the other salesperson was already talking about "can I get a commitment". The other salesperson left then returned and started talking about how much their payment would be and the terms of the contract. I said to my salesperson, "how are they talking terms and I haven't gotten any type of deal?". My salesperson went to check. In the meantime, the people next to me shook hands and rang the stupid bell to indicate a vehicle sold. I then finally received an alert from my credit service that my credit score was just pulled. Then, my salesperson returns with Paul Johnson (BDC Manager). Paul sits down and says, "we are so sorry, the vehicle has sold". I said, "you sold that vehicle from under my feet" and Paul said, no that didn't happen. I said, "I was here first, test drove first and clearly stated I wanted the vehicle". I stood up at this point, and he asked me to move to another desk, away from the people that had just bought my vehicle. Then, Frank Herrera (Sales Manager) came over to us and he again said, the vehicle has been sold. I asked, how can you sell the vehicle I made clear intentions to buy, Frank started to say something about having 3 different Finance Managers. I said, "my salesperson said not to worry because I was here first and I test drove first and stated I wanted to buy the vehicle". I said, "you didn't want to sell us the vehicle, I see want's happening, you gave preference to the Caucasian couple and didn't even run my credit till 2 minutes ago". Frank said, "no that isn't it, I'm Mexican". I said, "that is exactly what happened, I was here before that couple arrived, I test drove and made my intentions clear, and my credit didn't get run till minutes ago when their deal was already done". As a side note, I have an excellent credit score and can buy any vehicle on their lot cash, if I choose to do that. Frank tried to patronize me and asked, "what else can we show you, what are you interested in", my response," I told you what I wanted to buy, and you sold it from under my feet". Frank then stood up, shook my hand and scurried away from the situation caused by his sales team. Let's be clear: this isn't just poor communication - its outright DISRESPECT. If a dealership can't manage something as simple as keeping a serious buyer as a priority, what does that say about how they handle financing, paperwork, or post sales support? Trust is everything in a purchase this big, and they shattered it before I even got the chance to sign anything. What really stands out is the complete lack of accountability. No apology with substance, no attempt to make things right, just a shrug and "these things happen type attitude" - a quick obligated handshake and scurried walk to exit the situation, as if my time and effort meant absolutely nothing. There are plenty of dealerships out there that value customers and operate with a basic level of integrity. This Ford dealer is NOT one of them! Save yourself the frustration and take your business somewhere that understands the concept of honesty and respect.

DO NOT BUY FROM THIS DEALERSHIP!! Paying for a vehicle not drivable from Ford with many unsafe open…read morerecalls. The vehicle is unsafe to drive and Ford took a week to get me a loaner in place-- to then refuse to give the loaner or any help for that matter. They wanted me to buy a new vehicle from them or fix other issues not relatable to the recall, while leaving the recalls unfixed. Staff incredibly rude and unprofessional. Needed to hire an attorney!

I bought wiper blades for two of my cars today and forgot my reading glasses so I couldn't read…read morethe chart, Chuck helped me pick out the right blades and then when I couldn't get one of them on he came out and put it on for me. I asked him if I bought a battery would someone help me install it- he looked under my hood and said Yep, I'll do it for you right now. He told me exactly which battery I needed and put it in for me. I offered him a tip for installing the battery and he refused the tip and just asked me to give them a good review- so here it is! They are wonderful there! Thank you Chuck! BTW there was also a young woman there and I saw her installing wiper blades on another car while I was buying mine.

Carl helped me with a tricky part on my GLI. He was extremely helpful, took the time to educate…read moreand point me in the right direction even though the store didn't have what I needed. Thanks Carl!!!!!

I'd like to preface this review that I've only been here for "quick needs," such as lightbulbs,…read morewasher fluid, etc. The staff here are friendly enough, and they definitely made my shopping as painless as possible. They have a seemingly overwhelming amount of options if you're not familiar with what you need. This particular visit, I was shown exactly where I needed to find a particular lightbulb, and was given guidance as to what might work best for me before I even asked. A+ for sure! I'm definitely going to continue shopping here. Keep up the good work, O'Reilley!

Today I had the best customer service anywhere since Covid destroyed are economy and customer…read moreservice. Manager Pedro and clerk Cris at the Villa Park location went above and beyond there normal employment and experience to assist me with all my questions and needs. Would recommend them to corporate for outstanding assets to the company and customers. Peter

Amazing parts at the discount price . Great value for the…read moremoney . Experienced and fast customer service . Purchased parts for 2016 and 2019 Honda . Thank you .

Make sure you open your parts make sure it's not damaged and the right part before you leave they…read morehave all the parts you need with a really great price

They are polite. They help you as much as they can. Ed helped me solve my problem.I highly…read morerecommend them. If you have a problem with your car they will help you. They are very p

Sorry I don't remember the guy's name, but he was very helpful. After getting a $275 estimate for…read morea repair to my Honda, and researching the part online, I headed to Napa. The part that other places had for $45 - $60, Napa had for $15. The salesman wasn't familiar with my car, but gave me some general tips for this do-it-yourself attempt and assured me that if it didn't work out, I could return the part and be out nothing. With his advice, and the clear instructions that came with the part, I did the work myself and saved over $250! I hope nothing else goes wrong with my car, but if it does it's worth the trip to this Napa.

ABC has installed five car starters for our family. The first car starter installed was in the 90s…read moreand it lasted until I sold my vehicle in 2004. We have never had an issue with any of them. We are taking my sons car Monday to get one installed on his car. I have sent several friends to get their starters put in and they have always been pleased. This is one business that I highly recommend. Great product, great prices and friendly service

Sad to see another business overcharge and under-deliver. I don't think anyone has pride or…read morestandards with their work anymore. If you've got the time and energy to bring your vehicle back multiple times and the job STILL ISN'T DONE RIGHT, this is the place for you! Photos are from a chrome delete for me in 2021. They let the car leave their shop multiple times with bubbling and peeling. I recently made the mistake of brining my beater in for window tints which again required multiple returns to fix their work. They even left a huge LED lamp in my car and laminated a huge piece of lint between the tint film and window. If they missed a giant LED lamp in my car, imagine what else they missed! I had plans to do dash cams and remote starts on all my vehicles before winter but ABC Automative just isn't worth the time, energy, or frustration. Find a place that can do the job right the first time