Steven was exceptional! Helped me out with my oil change last minute every where else was booked since it was close to the holidays. I really appreciated them doing the service for me in such short notice. read more

Came in to get a part removed from my car. Great people and great service, will definitely be back.

Patrick was so helpful my oil change was quick they checked out other problems and gave me quotes and everything highly suggested

Service was fast They were knowledge But they were okay over all Front was a little rude read more

Like everyone else who was a customer of Mark's for decades, I was really sad to learn that he had retired and sold his shop. I've taken my car there twice since the switch and am very pleased that the high standard of service Mark established, seems to be carrying on with the new owners. Yes, the charges are higher than before, but so is everything else these days, and I feel I'm still getting good service and decent value for the money. They do a comprehensive vehicle inspection with every oil change, which I appreciate since my car is 14 years old. They also checked the records and alerted me to an outstanding recall notice on my differential, that I was completely unaware of. I just went in to get my trans fluid changed, and my old car now drives like it's brand new. I highly recommend Hagen Automotive. read more

I have been going here for many years. Mark (owner) has competitive pricing and excellent service. They treat you like family, the will make recommendations on service needed or when it can be put off for a while. Great staff with great integrity. Give them a try. read more

The first owners of the shop were absolutely amazing as soon as the second owners came it became such a mess the workers don't know anything what they are doing. The owner of the shop was completely lying. He told me the car was completely fixed and I still had the same issue. I came back and they said oh yeah, we only did one of them, but in reality they told me the car was perfectly fine when I left the place, they did the alignment on my car and they completely messed it up when I was driving home the car was completely all over the place. I almost went to a ditch. I went back to the police and I told him what was wrong and they did absolutely nothing about it. All they said was we will take it to corporate that same day when my car was messed up I had to go to just tires. The car was very unsafe to drive, I really do not recommend going to that place the new owners don't know what they are doing and the new mechanics don't know as well and i posted an image on how they did the alignment at hagens i do not recommend this place to no one read more

Hagen's Automotive - Alignment - Auto Repair Near Me - Melrose Park, Illinois

Highly recommend them, very friendly. I had taken my car to another mechanic before them and they couldn't find the root cause of an issue I had, but I brought it to Hagen and they found and fixed my issue quickly. read more

Trustworthy, great place to take your car. I won't take my car any place else! I want to tell all the women out there who need a good, fair mechanic who won't take advantage of them, this is the place!! read more

I bought a car from the Hagans a few months ago and it was the best experience I've ever had buying a car. Friendly, trustworthy and honest. Helen and David are top notch in my book and I'd recommend them to anyone who wants to be treated fairly! read more

Fair prices, but questionably reliable. My husband and I have both taken cars there multiple times due to the convenience of the place, but each time we've taken the car elsewhere after the problems have returned to find it inconclusive whether the work was done right the first time. Because of this, we no longer trust them, which is unfortunate because it's so convenient to our home. read more

I used to go to that shop on Mannheim when it was under the previous ownership. The mechanics there are great and know what they are doing under the hood. That is a plus. My experience with the new ownership was not so pleasant. I went in for a oil change and tune up, and had a battery connection replaced due to oxidation. My bill was over 400 dollars. I could not believe it. I haven't gone back since. Knowledgeable but extremely over priced. read more

***New Ownership since fall 2010*** Go to Hagen's for any mechanical issue. Mark, the owner, was there and listened to my issue. You could tell he loves cars and has been working on them for decades. He listened to my symptoms...and pretty much knew how to fix it just from my explanation. I usually try to give my reasons why the car wasn't running right...and he explained why he felt it was a different cause. Saved me a ton of money doing that... The mechanic that worked on my car was also experienced. During my repair...they noticed that I was really running low on my brakes. I already knew this & was only a couple of months from getting that done. Mark came out to let me know that I needed a new brake job. He instantly started to apologize and wanted to show me why I needed this. This is the first time that anyone ever taught me how to tell when the brakes need to be done. Even more...he only recommended the front brakes where another shop wanted to do both front & back. Overall...I felt that these guys knew what they were doing. They were honest & fair. They were quick and knowledgeable. The price for the work they did was average (which is fine since I know it was done right). Most importantly...they fixed what I needed on the first visit. read more

I've been taking my car(s) here for years! When I was a broke college student, and my car would act up, Hagen was straight up honest with what would be wrong, and charged accordingly. Today, my air conditioning was acting up and leaking water by my feet. He knew exactly what the problem was and had it done in 20 minutes, and only charged me 30 bucks! Honest, trustworthy, and respectful are the words to describe this man's business! I wouldn't trust anyone else! read more

Top notch service! I took my truck to three other mechanics, including the dealership for an issue. None of them could figure it out and kept misdiagnosing it which costed me time and money. This lead me to Hagen and I could not be happier. They took the time to listen, ask questions, and diagnosis. Both Mark and Ryan were incredibly caring and realistic. They were thorough in their evaluation, skills, and knowledge. They were also confident in their team and honest in their approach. Unfortunately the truck required highly specialized work and they took care of that as well. They always seem busy but also took time to treat me like family since the moment I walked in. You know my father always said that he has a guy for any issue. I found my guy for any mechanical issues. Their prices seem pretty decent as well. Highly recommended! read more

We've been having A/C issues since last summer. Our old mechanic told us to trade in our car, rather than finding the issue. We found Hagen's Automotive and couldn't be more pleased. Mark is honest, and reliable. He runs a good shop, he's trustworthy and he explains everything completely. I appreciated the communication and his knowledge. If you need a good mechanic who isn't going to do things half way, Mark is your guy. We won't be using our old mechanic again, we'll stick with Hagen's Automotive. So glad we found Hagen's Automotive because they fixed the problem, and it wasn't that difficult. read more

You want someone who cares about you and your car, go see Mark. He is extremely knowledgeable about all vehicles, he is honest, and cares enough to explain the issues in detail. Service like that is hard to find. RH read more

My family has been using Hagen's for years. His prices are fair, he is trustworthy and honest, and the place is clean. Can you really ask for more from a mechanic? You gotta give these guys a try! read more

My husband I and moved to the area a little while back and have had quit a few experiences with mechanics really screwing us over. When my husband told me he tried this place before Yelping it I flipped because I was so nervous they took us for a ride (pun intended). I called all around asking for quotes to find we got a really good price. Since then I've been coming here with my car too and always get very friendly service. They explain to me exactly what needs to be done and never act fishy. I can tell they are knowledgable kind people who love what they do. So far the prices have been good if not great (Fingers crossed I don't need anything too major anytime soon). Also, this might be a small thing for some but as a woman feeling safe is important (I've gone to some sketchy places). The waiting room is nice and I feel comfortable relaxing while watching whatever is on the TV, munching on something from the candy dish while waiting for my car to be serviced. All in all, I definitely recommend this place and will be coming back soon! ... Especially since my Change Oil light is on. read more

I called just to receive a quote as my car is not mobile and I just had a baby. So I am making sure I get the best deal possible since I am out of work and my savings are limited. Well anyways I called and the guy was rude and I had told him I was calling around and I just wanted a quote for one he refused to give me a quote and he was rude all over and was like well the offer u got from another company sounds average and we wouldn't be any better unless u maybe let us look at it and bc he was soo freaking rude I was just like well I wouldn't even go to you even if you offered a better price so ride and unprofessional. read more

Nice job, fair price, would recommend had brakes done, best of all they communicated well

I have been going to Hagen's automotive for years with all of our family's cars. They have always taken care of any problems in a quick manner. The employees are courteous, professional and friendly. I highly recommend them for their service and price! read more

First time customer and my experience was very pleasant. The shop is clean, organized and friendly. The owner Mark has a passion for cars and taking care of his customers, it was refreshing to work with someone like that. Highly recommend this shop for all your automotive repair needs. read more

Love this shop. I've been coming here for awhile. They have always handled my car nicely and don't BS you. I haven't had a bad experience and they don't over price everything like a lot of auto repair shops do. The guys are really friendly and will be happy to explain any issues with your car. Love that it's so close to home too read more

This place is GREAT! I live in CA and was considering buying a collector car in Chicago. I was calling various shops to find one that could do a pre-purchase inspection. The owner (Mark) answered the phone at Hagen's and immediately took interest in doing the work. But, they were swamped and didn't really have time to do it today. When I explained my time crunch he made time and did the inspection. The inspection should have taken 30 minutes, but they spent about 1.5 hours with the car. They went above and beyond what they said they'd do on the phone. I commission a lot of pre-purchase inspections around the country, and these guys found small things that inspectors often miss who charge 3X as much as Hagen's charged me. Now for the kicker. I told them I wanted to pay them extra money for the extra time they took (not to mention fitting me in when they didn't really have the time). They would NOT accept any extra money from me. My only regret is that this shop isn't in my own home town because they would have all my automotive business. Bottom line, they were honest, friendly, and did quality work. What more can you ask. read more

I had an issue with work that had been done which cause two tires to go bad and without question Mark made it right, the issue was repaired correctly and I was reimbursed for tires I had to purchase. Mark has restored my faith in Hagen's. Thank you Mark & Lisa read more

Courteous,honest, fair. I came here when my car broke down at work and a coworker recommended them. On one of the coldest days of the year Mark arranged to have me towed in and looked at my car before noon! Although it turned out to be a major issue vs. the minor problem I was hoping for he told me costs and alternatives for my engine repair. There was no pressure, and I ended up not putting money into the repair on his advice although he could have easily swayed me for the $2500 repair. I can't recommend this place enough! read more

Hagen's Automotive is the best place to take your car. I was getting ready to move to Texas and my car started making a weird noise. Mark Hagen and his crew are honest and his prices are very reasonable. We made it to Texas safe and sound, thank you! read more

Great place to get work done on your car, be it regular maintenance or a major job. Mark and his crew are very honest and usually explain what the problem is and different ways to correct it depending on the age and mileage on the car. read more

I found Mark's garage a couple of years ago when my '99 Saturn SW2 wagon would not start. Mark diagnosed the problem which I suspected the original starter motor on my vehicle (which had 192,000 on the odometer was shot. Mark did an excellent job repairing my Saturn and has been my TRUSTED mechanic since then. If your vehicle needs services give Hagen's a try Mark will treatly you honestly and with respect read more

They got me all the way to Seattle, WA from chicago after the repairs they did to my car!!!! Awesome people and Marky was my mechanic, he is AWESOME!!! read more

Your service, as always, was stellar.We've come to you for years (at both locations) and it never surprises me the care and friendliness of you and your staff. As long as we have cars, you have our business. Thanks for everything. read more