I have ALWAYS had a good experience here…read more When my car window wasn't rolling down, Jason spent almost a full hour (in the hot sun) checking my fuses to see if he could help. It ended up being a wiring issue in the door. Also, when my dad's phone battery stopped holding a charge, Jason quickly ordered it in and had everything ready the next day! He did the same for a family friend as well!

DO NOT SHOP HERE…read more Here is why I give this company a 1 star: I bought a top of the line Interstate AGM battery for 2008 Chevy Avalanche AT $279. Drove away and went shopping around 2pm. At 3pm returned and the truck wouldn't start. Called AAA to get a jump, they tested battery and said it was "defective" - not low, "defective". I thought they just wanted to sell me a battery. Drove away and ran truck for 1 hour, turned off, 15 minutes later...dead. No click, no lights, no nothing!!! Called AAA again, got 2nd jump. Different AAA service person tested battery, said battery was "defective". I called Interstate store and they said it couldn't be the battery, it was the alternator or a short. AAA guy completely disagreed. It's now around 4:30pm, wife is really getting pissed. Drove to another store, let engine run while shopping, came back around 5:15pm, guess what...dead again. Now, since young sales person at Interstate store was adamant about it not being the battery and, hard for me to imagine a brand new Interstate battery would be defective (I assumed they would have been tested at factory), I called a mobile mechanic who charged me $60 to come and check it out, $60 1 hour labor, and $150 for a new AutoZone alternator. I thought this would take care of the problem. Went to the last store to shop and once again, dead. I called AAA for the 3rd time to jump me over the last 5 hours. They tested the battery as well and said it was "defective"...3 different techs, same conclusion. I drove hope and by now it was 10:30pm. In the morning, I called AAA the 4th time to have the truck towed to the nearest Chevy dealership. They started diagnosing the problem and told me they couldn't complete the tests because the battery was....drum roll...."defective". I called the Interstate store to see if they could drive over a new battery as it was clear they sold me a bad battery. They said they could not. I later got a call from an owner who said she would drive over to pick up the original battery, but they'd have to run tests (I've seen that trick before) but, they couldn't bring me a new battery unless I paid for it and then hoped I got my money back after they tested it. At this time, I had no choice but to have the dealership put in a new Delco battery in order to finish testing and get my truck back on the road. They put the new battery in and tested. There was only a 1.2 amp draw coming from my trailer brake controller. They disconnected it and there was only a 35 mil amp draw...virtually nothing. So, I ended up buying an alternator I didn't need, a battery brand and type I didn't want and a total of 12 hours of total time diverted from work over this company's selling me a defective product. Additionally, the traffic and turn into the parking area for this shop is dangerous and not worth the risk to shop there. If I hadn't been in a big, lifted 4x4 truck, I would surely have been hit by reckless drivers. The corporate franchise office contacted me to find out what happened, yet they made no offer to compensate me for the time and expense I paid for their screw up. If you shop at this store, you are a fool. If you buy a franchise from this company you are an even bigger fool.

My Volvo needed coolant. I looked online but was a little confused about what type to get. The team…read moreat NAPA auto parts could not have been more helpful. Ted took down my information, put it in the computer, and they got me out the door in teo minutes with exactly what I needed at a reasonable price. Extremely satisfied. Ted expressed concern for my ailing mother when I told him we were driving up to see her. An extremely nice guy with a big heart. I'll be back.

This was my second visit and the gentleman were extremely helpful. The first time I bought a…read morebattery and they put it in my car for me. I came neck for a windshield wiper and they replaced it for me. Both times I was treated will courtesy and respect. Unlike some other parts store, that will rename nameless that makes you feel like a number and will help but reluctantly do so. Not here, o felt Judy the opposite. This will be my go to Auto Store. Thank you.

I tried to return something that i purchased at the store a d was told that one piece in item was…read morenot one of theirs. Very rude

These people give way above average customer service, and set the bar to the standard at which…read moreother companies should strive for. I was met with a welcoming smile, and the staff possessed great knowledge and was able to simply help me with an alternator problem I was having, instead of trying to sell me a new alternator. This is my go to store for ALL my auto parts needs, with customer service and honesty like this, I would not even consider going anywhere else.

Good store and good location - on Gilead Road, off Statesville. Sizable parking lot, allowing for…read moregood amount of parking. Inside, there were plenty of supplies/products. Staff was helpful upon checkout. Good store for picking up necessary auto products.

Terrible customer service. Obviously the phone is more important than the customer standing right…read morein front of them! The guy answered 3 calls while I stood there for 10 mins.

John was friendly and great to talk to, took time to help me out without trying to unnecessarily…read moresell me something. Seems to really know his industry well and I am glad I stopped in.

Joe, John and Eli love my Jeep as much as I do, they take care of it like it was their own. Joe…read morewill call you if he has to get creative with a solution to make sure you're ok with it

Had a minor repair, came in and was taken care of so quickly and professionally!! Highly recommend!!read more

I was at the shop when another person who commented on here and said things that was not true. The…read moreowner is very respectful to everyone, gets everything done. People just expect mechanics to drop the car they are working on to work on theirs. Theres a line and people can follow it or not. Its really not that hard to grasp.

This company did a horrible job all around. Tech's were rude and late and when I tried talking to…read morethe manager Alex he was stand offish and said I should 've greatful they were even working on my car. Terrible company with terrible morals.

Best place in town! DJ and Thomas were quick and did a fabulous job, would never go anywhere else -…read moredidn't try to upcharge me for anything, were extremely positive and explained everything as they went!! Top notch service by knowledgeable and hard working staff.

My friend suggested I see Sam at Profix and he did not disappoint. Took care of my difficult BMW…read moreand gave me the best rate he could for the services provided. Honestly feel like Sam went above and beyond for me and kept me updated too. Will only be going here if I have car issues from now on!

I highly recommend over 10yrs I wouldn't trust anyone else with my vehicles if your having car…read moretrouble go see Sam.