Whenever I come here, I'm always greeted with a big smile. The folks are very nice and they will…read moreactually take time to help you find the parts. Maria was very patient with me because I had a lot of questions.

Wonderful experience. Recommend to everyone. Found and fixed my problem like he knew what he was…read moredoing .

If you know what you are coming for this place is a quick in and out . But if you have questions…read moreabout cars it seems the ones that I encountered had no knowledge. I was coming in asking about their crate motors and they looked lost.

went in to buy a item and noticed one of the packages was broken into and stolen. I was trying to…read morehand it too one of the employees (tall with blond curly hair). He glanced with an attitude and walked away saying I got customers. which in his defense there was about 5-6 customers but I was just trying to hand him an empty box saying "I think someone stoled this" I didn't really need all the attitude. I service people too as my job but if you can't handle it just quit. I watched him take care of the other customers too and you can just tell. Most of the customers where middle age or older and they didn't realize there was a self check out so he just moved there stuff over without explaining why and pointed at the screen. Plz learn too have patience.

I came in after having a frustrating experience at another location while trying to exchange H11…read morebulbs for the correct 9005 bulbs for my 2019 Ford Escape. The employees here were immediately willing to help and never gave me a hard time about the return. The online return process itself was a little complicated and ended up taking a few employees to get everything processed correctly, but they stayed patient, kept working through it, and ultimately got the return handled. I really appreciated the difference in attitude and customer service. They treated the situation like something they wanted to solve rather than making it feel like I was inconveniencing them. Thanks to the team here for getting it taken care of.

Very rude and condescending employees. Will never go back here, advanced auto parts is always more…read morehelpful and friendlier then this shitty ass auto zone.

So so disappointed. This place was recommended on next door and we were anticipating a positive and…read moreprofessional experience. We made an appt and when my husband showed up he was treated so horribly. My husband has decades of experience as an executive and is a super nice guy. He was treated so rudely and told irregardless of appointment they "might" get to it at the very end of the day. He was sent away after a horrible experience. Very disappointed and surprised since reviews had been positive

Old school auto repair place. Jimmy runs the show and has a great technician team. Just plan to…read moreshow up at 8am, stand in line, and then check in with Jimmy. He will take your name, phone number, vehicle issue, and keys, and give you a call when the mechanic begins working on your vehicle to provide a quote. Didn't try to upsell. Did honest work. Work was done within a few short hours. They are a very efficient and honest team. I will be back!

I have been coming here for 15 years. Three cars. I would never think to go anywhere else. The…read moreowner employs the same level or better Honda Techs you'll find at a dealership. If you're looking for lower cost through discount labor rates this is not the place. Your SIGNIFICANT cost savings come from this: I have had my car at a dealership several times over the years. The dreaded moment comes when the service writer comes out to tell you the bad news. You need 11 things (real number from one experience) done immediately. I thanked the service writer, asked for a copy and bought it to Compact. Two of the eleven were "Do it now" required. 7 were done as needed over the next 50 or so thousand miles. AND 120,000 miles later, two of the recommendations on that clipboard never came to pass. I can't begin to calculate my savings. But what is priceless is knowing I'm family and in good hands.

They do good work,,more expensive than Scott Clark . Staff a bit cold did not feel welcome there.read more

I'm not a Porsche owner and prob never will be because definitely out of my budget LOL, but I had…read morean AMAZING experience with them in spite of. I recently attended a pop up Galentines brunch held in the showroom and won the grand prize raffle of a free 24hr overnight test drive in a 2025 Taycan. Ryan and Whitney were absolutely PHENOMENAL! Friendly, so welcoming and I literally felt right at home like I've been a lifelong Porsche owner. I can't rave abt this experience enough! Highly recommend!! Thanks again guys for the experience! It was amazing, especially since it was my birthday wkend! Made it even more special!

One of the best service teams I have ever dealt with in my entire life. An absolute pleasure in…read moreevery way possible. Thank you Rupen for the time shared and thank you Chris for taking over where I thought it would be impossible. Time and time again you set a standard and surpass it. Thank you!!

I purchased a set of BOSCH / FOCUS Brand Windshield Wipers on or about August 11, 2021. Before the…read moreend of 2021 I was experiencing a slight visibility issue with them. Due to being extremely busy with work and such, I really haven't had much time to explore an alternative solution. Be it as it was/is, the warranty on this type of part is non-existant. My advise is to stay away. Stay far away.

okay this morning I call O'Reilly's on Sharon Amity which happens to be 3 mi from my home, the…read morething about the whole conversation went wrong when the store manager answered the phone I begin to ask him about my warranty the store manager's name is Winston he's a Hispanic guy when I'm speaking to him this man has spoke so rude and aggressive and nasty I'm asking him about my warranty on my brakes mind you I'm 3 mi away from this place they the staff is untrained there's one qualified qualified young lady who does know what she doing and she happens to do a great job other than that his whole staff have the same attitude that nasty their rude and their unexperienced that store manager need to step down and let somebody run the store who really cares do not go to the location on Sharon Amity in Charlotte North Carolina it took me 2 hours to even get to there corporate number to even report this disturbing behavior

Customer service was terrible with the exception of the young lady working there. I replaced 3 deep…read morecycle marine batteries and she had to ask the other guys to assist her. None of the males made an attempt to help me load them but she did. On the way out the cart got caught on the rug resulting in it turning over with the 3 batteries hitting the floor. She helped me pick them up. I told them I planned on picking up 2 more next week but not at that location. Service has Never been that bad in the years I've gone through in the past. She deserves a 5 and the other employees on duty deserve zero if it was on the scale. Advance Auto Parts, y'all can do better at this Matthews location.

I have been an Advance Auto Parts customer for decades. This location has poor customer service. I…read morehave experience quite a few bad experiences at this location but finally decided to comment. I had to get something from them but decided to get a few other things while I'm in there but I really have to go pee and I cannot take my time and shop for multiple items if I really have to go, so I asked the old blonde lady and the mid age black guy wearing the "tacticool" American flag patch baseball cap if I could please use their restroom since I cannot think clearly. Well they didn't care, they are still using the COVID as an excuse, meanwhile none of the employees are wearing mask anymore. So I went next door to their competition and use their bathroom and had to go back to at least get washer fluid that the competitor did not had and they look at me and went like "oh he is back". Yeah well not for your great customer service just for the one thing that I needed most and done. I will not go back to that location. The stallings one is way better. P.S. side note, I overheard (as she was loud as hell), on the phone saying to someone, " just remember that I will not be here in two weeks and hold on one second I think this customers needs to ask for something"

Recent diagnosis needed on Sorento. Discovery of some faults and through some extended customer…read moreEngagement was able to identify the problem. Tech, Keisha, was able to provide a diagnostic, show the spot where issues was, and went above and beyond to ensure that we could lock down solutions to move forward.

Car was towed to this location. They lost the key to the vehicle. I have been up there 4 times and…read morekeep getting the run around. I was told at first they were NOT going to cut me a new key until I called customer service and they acknowledged that since they lost the key they would cover cost of a new one. When I told my service provider this he said that was inaccurate and asked who I spoke to. I provided a name. I asked to speak to a manager on several occasions and Jesus would not get me one until my octave went up due to the run around I was receiving. I finally got to speak to the manager 8/8/26 and I am still without my vehicle or a key. I was told by the manager he would cover cost and get key made asap. It's now 9/9 and I still do not have my car nor a key made. They keep telling me it's a delay with inventory shipment. How long does it take for a damn key to be cut? I informed them I would send a tech out myself to cut the key and they refused to allow me to send someone up there. Each time I went. The manager was always in a "meeting" and could not talk to me. He won't return my calls or my texts. I have been trying for 2 months to get my car to no avail!!!

Cars are trash and customer service sucks from management stand point. Please take your business…read moreelsewhere as their cars are highly overpriced as well.

Excellent service!! I stopped by to get a headlight bulb and the woman who was working there was SO…read morehelpful, she spent a lot of time investigating exactly which one was needed and even tried to help me install it.