Review for Advance Auto Parts After relocating to Charlotte from San Francisco for work, I've made it a point to seek out local businesses that deliver strong customer service, fair pricing, and reliability. I wasn't familiar with this franchise since we don't have them on the West Coast, but this visit turned into a surprisingly positive experience. I was simply looking for basic car-care staples--things like tire shine and windshield bug remover. While browsing online, I noticed that a premium brand product (normally priced over $9 for a small bottle) was listed on clearance for $0.95. That definitely caught my attention, so I decided to make the drive toward Pineville--about 12 miles from Uptown--and turn the trip into a productive errand day with grocery shopping and lunch. First impressions: Easy to find, easy parking, and the store was well organized. When I checked the shelf, I didn't immediately see the item that was advertised on clearance. I approached a young associate at the counter, explained what I was looking for, and he took the time to check the system. Instead of brushing me off, he went into the backstock area and located the product himself. He returned with not one, but two bottles--and they rang up exactly as advertised: $0.95 each. That kind of follow-through matters. I'm a value-driven shopper. I understand the cost of goods and the importance of quality, and I believe loyalty is earned through good service and honest pricing. When a business honors its advertised deals and takes the extra step to help a customer, it builds trust--and that's exactly what happened here. What stood out: * Helpful, proactive staff * Accurate pricing and honored clearance deal * Easy parking and convenient location * A positive, no-hassle shopping experience If you're willing to do a little homework and keep an eye on sales, this is definitely a place where you can find real value. I left feeling satisfied as a customer and confident that I now have a reliable go-to for basic car-care needs. Bottom line: Great customer service, honest pricing, and a solid value experience. This location has earned a spot on my list of trusted local businesses. read more

Advance Auto Parts - On clearance!!! - Auto Parts & Supplies Near Me - Pineville, North Carolina

I love going to advance over any other and they prove me right! Great customer service and truly doing what they can to help someone that could be in a stressful situation. read more

Workers are helpful, will help you with what you need, one of the best auto shops I've been to. Easy to return unused parts as well.

Perfect location on the right side of South Blvd. for my daily commute. Now you can order online, pay with PayPal and pick up in the store for a swift transaction. In addition, they seem to always have coupons and deals for 15-20% off for online orders. I highly recommend going this route. The store is well stocked with the basics for auto repair in your own driveway. Tools including socket sets, spark plugs, new batteries, aftermarket air intakes, muffler tips. Accessories including license plate borders, sticker letters/numbers if you want to make your Camry a 4x4 or make your F150 a Camry, seat and steering wheel covers, novelty valve stem caps, etc. Staff is friendly and helpful. You can get your battery checked and of course replaced if necessary. It doesn't seem to me that they rig their machine to give a bad reading in their favor. They'll also help you install your newly purchased windshield wipers. Good shop for all those general auto-owner needs! read more

These guys are able to diagnose the check engine lights and give you solutions to the problems your car may have. They have always had the parts I needed and the staff has been courteous and knowledgeable regarding the issues I have had. They offer a lot of free services from battery installations, testing alternators to even windshield wiper installations. They just helped me fix my dreaded check engine light at a fraction of the costs of other places. read more

Advance Auto Parts - Store front - Auto Parts & Supplies Near Me - Pineville, North Carolina

I've supported this location for a while because it is close to my workplace and because the manager supported a car show I was managing. This most recent visit may have brought that to an end. The employees didn't offer to assist me with any questions and frankly didn't seem to care to be there. Plus, the store is dirty. I am a fan of Advance Auto Parts but thankfully there is one two minutes from my house I will always rely on. read more

I stopped in here last week and had such friendly & helpful service. Next time I need an automotive car part, this place will be my first stop. read more

These Guys are awesome!!! Hector, Justin and Jessie know how to give THE BEST CUSTOMER SERVICE. I purchased items & they installed @ no charge. They were knowledgeable about their products and most of all friendly. I did not feel rushed or pressured to make my decision on my purchase. Very helpful!! I will be a customer for life. I recommend this location if you want experts. read more

Best experience at this location! I needed a new battery for my car. I called around to a couple of parts stores and Advanced Auto was the cheapest. I took my Ford there and was worried they wouldn't be able to change my battery, because of the location. Jose came out and looked and said No Problem, we can definitely do it (which was a relief). It took Jose about 20 minutes to change it out. He was so nice, friendly and helpful!! Thanks for the great service! I will definitely go back there for all of my needs. read more

d'Shawn took customer service to a whole new level. He was what customer service should be. I would recommend you go here for your auto parts read more

After my car had trouble starting I was 90% sure it was a dead battery but needed to check to make sure it wasn't a fuse going out or a bad alternator. I stopped by this store and had them run a battery check. Despite having a charge, it read as a bad battery. Just to make sure, the technician ran an alternator check as well which passed. However, one of the other technicians thought it was weird that my battery could fail and they were even able to do an alternator check. Apparently the only way to get to the alternator check on the computer system is to have the battery pass. Before I was rung up, they did a second check just to make sure it was the battery. This time it definitely was as I had a rapidly dropping charge. It only took a few extra minutes to conduct the second check but they wanted to make sure they were selling me the right parts. I am perfectly capable of changing a battery but because I was in my work clothes, they offered to change the battery out for my at no extra charge and since they had the tools already handy, I let them. From top to bottom it was fantastic customer service and I'd come back for other auto needs, especially since they were diligent in making sure I had the right parts. read more

This place is absolutely terrible a minus one star is really the accurate score they are...Jose ... very unprofessional ....sold me the wrong parts and lied to the store manager that was doing my repair work.. I was listening to their conversation and he denied saying what he said...could care less about the hours of my time he wasted and my inconvenience...said he could run his business anyway he wants to...never again for me read more

Carlos was so helpful. Installed a battery for us and then helped us figure out what to do when that wasn't the problem. So thankful for his patience and kindness. read more

Let me just say this. STELLAR customer service every time I come!!! They have a great time and they help people!!! I hope corporate sees this because they are awesome!!! read more