We bought a 2024 Nissan Pathfinder with the help of Michael Di Grazio, and he was so awesome! After walking out of another dealership who was really unprofessional, we were delighted to run into Michael. He actually works mostly at the used car side, but he was with us the whole way. Very knowledgeable about Nissan's line up and was zero pressure. He introduced us to Stoney Canady who was also very helpful in explaining each step and got the app all set up on my phone. Then we went to see Cheryl Poff who finished all the details for us, and she is just a lovely person. We were both so stressed when we first drove in and were totally relaxed by the time we left and felt that we made a few friends. If you want a Nissan or even a good used car. I highly recommend Mathews Nissan in Clarksville! We love our beautiful new Pathfinder!! read more

My experience at Matthews Nissan was very disappointing. Unfortunately, it was the worst service experience I have had there. From the beginning with my service advisor Allan,I felt that my primary concerns were not taken seriously. I clearly explained the issue during check-in, yet I had to repeat those same concerns later because they appeared to have been overlooked. Instead of focusing on the problem I originally brought the vehicle in for, I was encouraged to authorize a repair that was not my immediate priority. While I understand the repair may have been necessary, I was not financially prepared to complete it at this time and had not intended to move forward with it during this visit. Initially, the technician made it seem as though that repair(the brake light), was the reason for my concern with my vehicle. If I had not spoken up and insisted that my original concern be addressed, I would have left with the actual problem unresolved. When I did advocate for myself, I felt as though I was inconveniencing the technician, which made the interaction uncomfortable. Only after the vehicle was sent back for further inspection was the true issue identified. I would have appreciated having my original concerns taken seriously from the start instead of focusing on secondary repairs before diagnosing the problem I came in to address. Good customer service includes listening carefully to customers and addressing their primary concerns. Overall, I did not feel valued as a customer during this visit. If there were another Nissan dealership in the area, I would likely choose to take my business elsewhere. Unfortunately, Matthews Nissan is my only local option in Clarksville. read more

they dont check vehicle before selling then sell as is but will sell a $4k warranty to cover only mfg defects. They seem to not value the truth ever since Mathews passed. Both his kids know know nothing about cars and hire people who know less read more

Best family owned dealership in Tennessee! The service department is top notch! The location is great too

Purchased a used truck from them. Price was high but not unreasonable. Got it home and the first time I washed it, water POURED IN around the rear window. When I told them about it, they said leaks are not one of the things they check for and it was not noticed - Basically sorry about your luck. Water pouring in and hitting the rear seat from the slightest amount of water is not something that cannot be noticed. I paid for a new OEM rear slider myself. Contacted them and they said if I was local, they could have tried to fix it. This was after I had it replaced. Would have been worth the $725 to drive the two hours. In the long run, I am glad I had it replaced myself. Have no doubt they would have just shot some cheap caulk in the window and caused more issues down the line. Highly do NOT recommend this stealership - especially for a used vehicle. read more

The maintenance service is unbelievably S...L...O...W... Zero sense of urgency. Clear your schedule for basic services like an oil change and inspection. My last one took 3.5 hours. I've owned vehicles from Toyota, Ford, Dodge, and Cadillac - Nissan is by far the worst from a service perspective. I'll never buy another Nissan because of it. read more

Don't go near Mathews. Sold me dangerous used car with bad fuel injectors and missing parts that put my life and life of my family in danger. Refused to negotiate. Standing behind Tennessee's strict used car laws. I share partial responsibility by using a mobile used car inspection service and not a BMW specialist. But no way that car should have been sold in condition it was in. Looking at $4K initial repair bill to get car safe to drive. Run the other way. read more

Such a rip off in the ass. The blue book says my car was worth twice as much as what they offered for me to sales it for.... Also services was done horribly. They put a lot of critical things on my inspection when it was only two. I took it to another Nissan dealership and they only found 2 things wrong not 8 things like this company did! I brought my car to the shop for service next day it won't even turned on. Idk what they did to my battery but they did something so I could come more out of pocket. Never going here again.. don't trust the lm at all... I've never had problem with my car turning on until I went here... read more

Overall good service, they took like 1 hour & 30 min just to do an oil change. I don't know much about cars but I guess that's what it is ‍

Great price on tires, cheapest quote by far out of everywhere we checked in town. Great service as well. The reason for the one star review is we just got 4 new tires for our Nissan rogue, it's my wife's car so everything is under her name. Guy threw in an $80 tire alignment without first checking with us. Didn't even mention it at checkout. When I went back to ask why they would do that the guy replied with "well, your ticket was so cheap I didn't think it'd be that big of a deal!". The man took away my decision to spend my money and when asked if he could make it right there was nothing he could do. I love this place and have been a loyal customer but I will be taking my business elsewhere. I'd warn anyone who goes here about the mechanics and I'd make sure to check the receipt before you pay. read more

Look at other Jeep's ACTIVE DUTY SERVICE MEMBER I am Active Duty Army and so is my little sister who wrote this review! Unprofessional and inaccurate. For my dealer to be a PRIOR SERVICE SERGEANT he shouldn't have had such a flippant attitude towards a CURRENT active service member. Dealership fees on the website advertisement was in the $600s , I went to the dealership and it became $842. Did not honor their website whatsoever. MY DEALER I had the appointment with, had an untrained member that had no information on the vehicle show me the car, and was not prepared for my appointment. After test driving when I discussed my loan. He felt the way for him to help me buy the car was seeing if I could get a higher loan with a higher interest rate. They cut the dealership lights off and locked all doors told me to have a "nice night" while we were discussing the Jeeps price after I wanted them to consider dropping the price for what the car was actually WORTH. They price gouged the down payment saying "2000" , then "2100". Then assumed putting money down was an issue because I did not agree with them upping that price. Made smart comments about the fact my wishes weren't to pay over my loan. Spoke on the fact I don't pay sales tax because I am active duty and that's a reason I shouldn't discuss on talking the car down and THAT is my "DISCOUNT". When the state is the reason I pay no taxes NOT that the dealership is willing to work for my business at all. I did my research on the vehicle with the Dealerships most trusted website for a valuation since they base their dealer retail price on NADA and it was still way less than what they were willing to sell the car for. The price for a fully loaded, well kept vehicle was still way under what they were willing to discuss with me. They were aware that I did my research and wasn't willing to discuss the things that did not make sense to me based on THEIR website information and everything they were saying. read more

If incompetence was a business it would be NISSAN! I purchased a NEW car from the dealership and everything was fine...until shortly afterwards it wasn't. I started having issues with my vehicle January 2023. I've returned my car not once, not twice not three times but four times!!At this point I've been without my car since 3/23/23!! An engineer was called in to access the problem and couldn't figure it out. Honestly I'm at my wits end with them! Can I give infinity zero stars??? read more

This dealer is a bunch of scammers, their "mechanics" try to up sell you and don't do the work half the time

This dealership is a piece of crap. I am an infiniti owner. I am a gentleman. I approached with kindness. I told them i was willing to pay to put powersteering fluid in my infiniti. I called then and they told me that they have the fluid. When I got there they kept passing me around. The service advisor is worthless. The parts department guy was useless. The cashier waa doing her job but I didn't expect her to know much. It sucks because Infiniti would never treat me this way. Please don't get your car serviced here unless you want to work with buffoons. read more

My husband shopped for trucks online and found one here he liked! David Foster worked with us and went above and beyond for us. Zach was in there 3 hours looking the truck over and David even made sure we could raise truck up and check out undercarriage. He was such a personable salesman and did his absolute best to get us a deal we could afford. Would definitely recommend this dealership and especially David Foster! read more

Mathews Nissan - Car Dealers Near Me - Clarksville, Tennessee

I was interested in trading my car in for a newer vehicle and the staff was courteous and professional (at the start). A salesperson showed me around the lot and really took interest in what I was interested in, meanwhile a separate employee conducted the appraisal of my current vehicle. When the salesperson found a vehicle I was interested in I took it for a brief test drive. All was well up to this point. Then when I returned things started to get a little dicey. I had checked my credit score before I went, as I had heard certain dealerships run your credit multiple times to cause it to fall. Well, this dealership is one of them. When the salesperson came back with my credit score and estimated monthly payments I saw my credit score had taken a noticeable hit. Then the even bigger shocker came when I saw what they were willing to give me for my current vehicle. Less than half of what Kelley Blue Book rated it to be worth...less than half! At this point I knew I was no longer interested in doing business with them but that's when the salesperson and vehicle appraisal decided it was time to raise the stakes and play hardball. Despite me telling them several times that we were done and were not going to be able to reach and agreement they just wouldn't let up. Luckily I didn't fold under the pressure but I can see how others would get taken advantage of. Would not recommend this establishment. read more

Had to wait a bit but the service was good and we'll worth the wait. Will definitely return to have my vehicle serviced in six months.

There are very few salesmen that are down to earth people who actually want to help you. I have witnessed upper management verbally harass multiple employees and physical fights break out amongst coworkers. Seems they spend more time being rude and hateful towards their employees than worry about their customers actually getting the service they ask for. I had a routine oil change and "inspection" done and they left me with no windshield wipers on a rainy day. I don't feel comfortable being in the building let alone trusting them with any of my business! read more

Great service and value for my recent vehicle checkup. I appreciated the email list of recommended work that allowed me to approve or deny on my own without feeling pressure. read more

Let me start by saying that we recently purchased a used car here and we feel like we got an okay deal on the car. Other than that, this place has screwed us left and right. When we were haggling with the salesperson, we got the car down to a price we wanted, got our trade-in up to a price we wanted and everything was good. The salesperson told us "We'll even give you a 2 year/24,000 mile warranty" which in my mind, meant that they would give that to us included in our agreed upon price. Wrong! They would give it to us, if we paid for it! I brought this up to the finance guy when we were signing the papers and he gave me a funny look and said "I can't go that low on the car. I'd have to mark it down another $1500". Whatever... I always feel better when I have a warranty, so we ended up purchasing it anyways. Little did we know, the warranty didn't actually kick in until 30 days later, so when the car broke down 3 days after purchasing it we figured it would be covered. Wrong again! We took it in and it needed new spark plugs and a new coil. After speaking with numerous people about the issue and why our warranty wouldn't cover it, the manager agreed to only charge us for the parts, not the labor. That was still another $250 out of our pocket! And lastly, we traded in a vehicle that we still owed on. I gave them the 10 day payoff balance and they were fine with that. Well, it's been 2 full weeks now and the loan has still not been paid off. My next payment is coming due soon, so I sure hope they pay it before that otherwise, I'm going to have to come up with another $350 just so my credit doesn't get screwed up by having a late payment. On top of all this, the communication that these people have is ridiculous! Every time we called about the car (when it was in the shop), we got a different story about what had been done, what still needed to be done and what we would be paying for. I felt like we needed to have a 4-way call just to make sure we were all on the same page. The reason I am so disappointed in this dealership is because we decided to go to this dealer because they seemed to be a reputable company. Now I feel like we mine as well have just gone to one of the cheap dealers right outside post. If you are looking for a used car, I recommend that you stay far, far away from this dealer! I'm sure that people who buy new cars there have a better experience, but I will never be going back to them! read more

The salesman that helped us knew we were driving 3 hr to look at a vehicle. He arrived late. The vehicle had a dead battery. While doing the paperwork the vehicle was supposed to be detailed to remove some spots and dog hair all in the back. After paperwork was completed, they drove up and said the vehicle was ready to go. On getting home we discovered that it had not be detailed at all. I texted the dealership telling them their detail department needed their pay docked as they had not touched our vehicle. Our salesman responded that the detail dept was closed on Saturday, but that he send me something. He lied. He knew the car was not detailed and implied to us that it was being detailed during our paperwork. Oh and I haven't heard from him Initial DF since. I hope the general manager learns that he has someone on payroll that leaves bad tastes in customers mouths. read more

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Scammers the service department. My back door stop working so took my vehicle to dealer and they say that I have to pay $500 to fix it told the guy I have extended warranty and he said that he doesn't see that I went to my car and grab the paper and show it to him and they did the service for free never come back to this place . read more

I cannot say enough about Mike! He helped me when Murphy's law was in full effect and gave me the best customer service I have ever received from a dealership. I had an issue arise with my Armada and Mike truly went above and beyond, exceeding all of my expectations. My husband was across the country and Mike ensured him he would take care of my vehicle so I wouldn't face the issues I had been. He personally oversaw the work on my vehicle and kept me updated. The fact that they had someone drive to my home, take my vehicle and leave me one just in case was just outstanding. As a mother I cannot tell you how much that means and the convenience of such service. Thank you Mike! read more

Please do not buy a car here, I didn't go to the one on Riverside so I can't say anything about that one ( I recommend Wyatt Johnson Toyota on Wilma Rudolph, we bought our toyota corolla there and get cars serviced there and love it). At Matthews Nissan car salesmen were fighting with each other in the parking lot right in front of us, it took them 4 hours to get the car to start so i could test drive it because they didnt know how to use the security system which locks the car's start up. They then told me a piece was missing in Hopkinsville. We did get a good price on the car, but only after me haggling a lot (because he just kept saying he couldnt lower it anymore ha). It took me 3 months to get my license plate (which i had to come back every month to get another temp tag and thats a drive for me) and that piece that was up in Hopkinsville which should have been there the next day. I finally lost it after they would not return any calls no matter who i left a message for, so i went to the "big guy" and somehow i got my license plate and security piece the next day. The place just seems not to know how to get things done and is very disorganized. So if you do go here, be planned to have to yell and make them send missing things that take 3 months to get to your house, because i told them i was never coming back there. We have had other Army friends (we are in the military btw) that have had really bad experiences too, so it was not just us. I am not just saying this because I am angry it's been a couple months since our experience and i just want to make sure you know to look at other places around the area. read more

The service Manager Mike Fields was awesome! I called him after speaking to a couple of his guys and he was able to find that my car was still under warranty. None of the other guys stumbled across this info. My car was going to need a new transmission. Mike scheduled me for an early appointment after New Years and when I got there Seneca assisted me. He was amazing as well. I was waiting for less than an hour when Seneca returned with Alice from the Rental Dept. He said they were going to have to replace the transmission and needed to order the part so Alice would set me up with a rental. Alice got me in and quickly in a nice car. I got a call around 2:20 the next day that my car was ready. I picked it up literally the last minute before closing and Seneca was just as sweet as before. The customer service was on point! My car is also running great so far:). read more

Do not buy a used vehicle from Mathews Nissan, from Jeremey Russell on either side or the sales manager Buddy. They sell lemons. My husband and I purchased a 2005 Nissan Xterra a few months ago. We were told there had been a new transmission and radiator put in, so we thought it would be a good purchase. I did not have the car for a week and found they sold it to us with burnt oil, even though there was paper work stating it had just had an oil change. Then we found the coolant looked like chocolate milk, the gas gage was not working and the VDC off and slip light would come on. We bought it with only two things needing to be fixed and ended up with a whole bunch of problems. When I went in a was spoken down to by the salesman Jeremy Russell and the used sales manager Buddy. Jeremy even stated he knows nothing about the cars he is selling, he just sells them. We then had it looked at by a mechanic and the power steering bolts were loose and all the fluids were burnt and dirty. We no longer felt comfortable with Mathews Nissan working on the vehicle due to the problems never being fully fixed. My husband is gone in the field with no phone and my car was having problems so I took it to another Nissan place and found out the transmission needs replaced and my brake switch also needs replaced. Seeing as it had just had a transmission put in right before I bought it, this should not be happening. I am now stranded with no car and cannot reach my husband. DO NOT buy a used vehicle from them. All they have done is lie and play games and we are now left with a lemon. Legal people have been contacted and I would not wish this upon anyone, especially another young female. And we have all the receipts from every place we have had to take it to in the short time we have had this vehicle. read more

2017 Nissan Titan XD Disel in for its FIRST oil change and tech did not know how to property change the oil and fuel filter for service. Low fuel pressure light and engine light came on after leaving dealership. Thankfully I made it to Kansas where a Nissan dealer fixed the problems hey had caused due to improper service! read more

I went to service my 2014 Nissan Rouge, oil change and brake fluid flush. The tech told me it was going to take an hour because they were really busy and 55 minutes later they were done. Got military discount, Thank you. read more

Bad experience buying a used car here. It seems like they didn't even check the car out before they put it on the lot. I've had to put an additional $2,000 into the car since I got it 2 months ago. And the dealer hasn't offered any relief. I won't ever go back! read more

Nick was assume. Very helpful very informative very patient. I'm a question asker I will ask as many questions as you let me and he jat kept shooting back answers. Best sellsman award goes to nick ! read more

David Foster was fantastic and made our car buying experience very easy and smooth!

The service department techs are questionable. Wife took car in for service and tire rotation. First off did any one check the cabin filter, nope, it hasn't been changed in over a year, and it did need changing. Secondly, did they road test the car after doing tire rotation and service, again nope. I drove the car to Nashville, and I was all over the road vibrating, front end shaking. If properly road tested they would have found that. Wife took car back this morning 5/29/2018, to find out why shaking, now they tell her I have busted belts in the front tires. If they were busted how did it get by their service checks and rotation, it did not just happen over night, oh that's right they did not road test. So I warn you, think twice before going there for service, you may not get what you pay for. read more

Good customer service My QX56 INFINITI was repaired after another shop ( Deems Auto ) messed up the job. They put the cam sensor where the crank sensor goes and the crank sensor where the cam sensor goes then couldn't figure out why my SUV ran like crap and started making up stuff. Quoting $1500 just in labor to replace the timing chain ect. So took it to the dealership and a Mechanic named Richard at GaryMatthews Nissan found the problem by switching sensors putting them in the correct location and then only charged me a diagnostic fee of $109.00. I'v found going cheap on the front end usually means paying more on the back so might as well take your vehicle to the dealership where the jobs most likely to be done right the 1st time... thats my opinion... read more

This place took my down payment and said I was financed my large down payment and i ended up going through a few banks and was never fonac after being told several times the deal is done and also getting several hits on my moms credit as well as my own with out any notification that the banks was coming off the loans to finally returning the car on my free will and being told I owed them a car payment even though no one financed the car I owed for mileage on a car that I thought was mine to drive freely and car detailing when it wasn't detailed when I got it they tried to keep a large amount of my deposit they did come down on what I owed but not understanding why I owed anything when nothing that happen at this dealership was any fault of my own the sales man was great but the finance department has no idea what they are doing and I shouldn't have to pay for that ‍ I'm very disappointed in this lot to say the least read more

Anthony Estell always provides excellent service. He is always willing to go the extra mile to make his customers satisfied.

I am a veteran and I live out of state in North Carolina. I was looking for a very specific Dodge Challenger that is pretty difficult to locate. I was already pre-approved for financing by my bank USAA. I found the car I wanted at four different dealerships in four different states. Each time the dealer sold the car out from under me for local financing even though I was pre-approved. When I found the car I wanted at Mathews Nissan I was skeptical because of my previous experiences. When I reached out to the dealership and told them my story they immediately put me in touch with David Foster the Internet Sales Manager. He listened to me and empathized with my story. He promised me as long I wanted the car it would be mine with a USAA pre-approval. He kept me on the phone while he verified my pre-approval and gathered the paperwork and even negotiated the price. He set the car up to be delivered with in days of my purchase. Most importantly he did not run my credit again like all the other dealerships did which we all know lowers your score. I am so grateful for Mathews Nissan and especially David Foster for assisting me in purchasing my dream car at a good price and providing a delivery service. If you are looking to purchase a car from out of state I can definitely recommend Mathews Nissan and especially David Foster. read more

Stay away from the Matthews family of dealerships in Clarksville. Especially the Chrysler, Jeep, Dodge, Ram dealership. With their hidden fees, lack of availability charges, dealer prep fees, you will save big money by driving to Hopkinsville, Nashville or like I did Gallatin. I found a certain SRT product at this dealership and was told due to lack of availability and the rarity of the vehicle I would have to pay a $5,000 fee, but they'd be able to save me money in other ways. I sat with the salesman while he played liaison with the finance guy until I figured out they were never gonna help me save any money, they were just stretching payments out over various repayment schemes. I told them from the start I don't care about monthly payments, I care about total price and they still played the numbers game with me! I stormed out, went to autotrader and found the same brand new vehicle, similarly equipped, and just 50 something miles away. I will drive 50 miles to save $5,000. I guess my point is that you have many options in middle Tennessee. Hit the Internet and shop around. These people are high pressure crooks and the vehicle protectants that the sell you, whether you want them or not, are a scam. read more

Just because it's legal doesn't make it right. I will never understand why some companies use intentionally deceptive marketing practices to attempt to lure in customers. I can't fathom doing that in my own business. Honest, hard-working people should find somewhere else to do their car-buying. Don't recommend this business at all. read more

We were on our way to our cabin when the brakes failed on our truck. Matthews Nissan worked us in and fixed them even though it was obvious that they had a pretty busy schedule. We are so appreciative of their act of kindness! Thank you so muc read more

Don't buy a used car from this place... I made the mistake of purchasing from this dealership thinking they were selling me a decent car for $5000 SUV with 130k miles, two weeks into ownership the car broke down while traveling on Christmas Day leaving me 300 miles away from home without a working car, $800 at a local repair shop later they said air was trapped in the coolant system. The car makes it home, then over heats two days later I take it to the dealership they said a seal broke they will order and fix it free, week goes by and they return the car "fixed". Two days later It over heats again, this time they think it's a cracked block and I had to pay $99 at a local mechanics to confirm, now they only want to give me $2000 towards a new car only from their lot. I worked with buddy and his words were "I don't think either of us should have to come out of pocket for this". This all happened within a 3 week period of buying the car. And I did stop right away each time the car over heated. read more