Greeted immediately upon entering the store, super service, and ample selection and stock. I will definitely be coming back. Buy with confidence! read more

I visited this store July 29 to return un-used and unopened items per their return policy. The associate at 6435 Dobbin Rd, Columbia, MD, informed me to return the items to Carquest at 9301 Snowden River Pkwy, Columbia, MD, as they were originally picked up from that location. I was pressed for time and did not have the time investment to address this appropriately. However, as I researched Advance Auto return policy, I realized the associate and the supervisor provided inaccurate information and at worst simply treated me as an inconvenience. I DO NOT RECOMMEND this store, and I will influence others not to patronize this store. read more

Big shout out to Mike! I learned something new today! That's exactly why you come here instead of autozone!

My daughter was visiting over the holidays and her battery needed to be replaced. I called and spoke with them about the situation, and they asked me to come in after lunch when it wasn't as busy. I was in and out in less than a half an hour. They were extremely helpful, quick, and the price was much more affordable than a dealer. Highly recommend. read more

Advance auto has been my go to store for almost all my auto needs for several years. I've shopped at many advanced auto parts within the United States. Most are good however this store in my opinion is superior to all. Customer service is impeccable. Mr. Hayes the manager runs this store like a fine tuned machine. His staff members are both professional and knowledgeable. They communicate well and share their expert knowledge between theirselves and their customers. I am fortunate to live in the area of this store. read more

I've came here twice recently and had great experiences both times. Mike helped me today with installing a new battery in my car. He was courteous, knowledgeable and super helpful. I'll come back here in the future. read more

Best Customer Service EVER!!! Thanks to Mr. Hayes, the Store Manager, and Antonio. I was able to pull up w a dead battery and my 7yr old at almost 9:00pm (closing) and they still so graciously put the battery in!! They were so awesome! We even took a picture but I couldn't upload it. Haha! IMG_9934.JPG read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Columbia, Maryland

The worst customer service with the worst attitudes. Go anywhere but here. Jerks every time. They act like you are bothering them by patronizing them so we won't bother them anymore. read more

This location had what we needed...however the employee checking us out was really rude. We were purchasing lights for my daughters car...had looked up compatibility on the package, etc. When he was handed the package, he asked if the car could take LED bulbs..we said we had looked it up to which he replied "because once you open this package,it's yours." A good employee would have said, let me check that for you. The store was not busy...maybe 2 other people. read more

Just like most chains, not a bad place. It is nice that the location is in a shopping center so you can do multiple things at once and there is ample parking, which makes getting in and out much easier. The selection at this Advance Auto Parts is solid, and the service was ok as well. They were helpfully but not over bearing and they answered any questions I had. I would come back here for other auto related things if I was in a hurry, but I get the feeling that some of their prices are high when compared to online prices. So if you can wait, check it out online, but otherwise this is place to go. So change your oil and flush the fluids, your car needs some maintaince. read more

And in conclusion..... This place doesn't even deserve 1 star. The employees are all rude and I there is always a line. Today the blonde female looked at me, said "he will help you I'm going to lunch." Then some other guy walked in 2 minutes after me and when the guy came back he helped him instead of me. This place is the pits! read more

Great customer service, always kept in order, the staff is always nice and management seems to be doing its job good. Thank you for your service guys! read more

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I had a surprisingly enjoyable experience at the Advanced Auto Parts. If you're looking for it you've got to make the first right after you come around the bend as all you really see is the backs of the stores with not much signage. I stopped in on a Monday early afternoon to pick up a car battery. It's a good sized store and they have everything you'd expect. The store was clean and well organized. There was one employee who was very helpful with my purchase and even installed my car battery for me which saved me the hassle of bother my neighbor for his tools to do it at home. The checkout was a fairly elaborate process which took about 5 minutes but luckily I wasn't in a hurry. I chatted with the guy about Nissans for a bit and then he installed my new car battery. I wish I could remember the guy's name but he was upbeat and made this experience at Advance Auto Parts a good one. It was as good change of pace from the auto store employee who seems tired and remiss to help you. read more

I have never experienced such disrespect from any cooperation as I have with this one. The employee Tony has no respect and absolutely no customer service skills. I have attempted 3 times to purchase and have my battery installed and Tony replies they are unable to install it due to short staffing. Meanwhile, the other representative is outside installing another customers battery. TAKE YOUR BUSINESS ELSEWHERE. The level of unprofessionalism and disrespect is unbelievable and unbearable. I will NEVER step foot in another Advanced Auto Parts as long as you have rude workers like Tony. I wish I could rate this place with zero stars. read more

Went for a battery test ended up needing a new battery. Andy and Hayes were very helpful!!

Really disappointed in cold weather tonight, I was told I couldn't get assistance with my head light bulb. My Haynes/Haines told me to watch YouTube. He said it is the poor mans mechanic. My Haynes/Haines does not realize I have visited this location a few years ago and received outstanding customer service outside for the same car concern. It would have been nice to receive assistance. Won't be back. read more

Kenny was super helpful to us AND they have an amazing sale going on Royal Purple full synthetic right now. 5 quarts and a filter for $34.99 which is totally unheard of! read more

BEWARE - This location advertises free installation with the purchase of a new battery. Although they have honored it in the past, after a recent purchase (and being told to come back for an install) I was informed by the manager that if the install exceeds 45 minutes they won't touch it. I went there for the convenience of a professional install. Please advertise any stipulations as well! read more

Came here to get my battery charged after my battery being dead and ended up with my car being stuck in park and had to get my car towed . The people here did not know what the hell they were doing . I spent hours here trying to figure out why after they took my battery out of my car , charged it, and put it back in , my car wouldn't start . When it did start after hours, the shift gear would not move out of park . Had to get my car towed all the way home. They seem to not care . Called my mechanic to tell him what happened he told me that more than likely they blew my fuses when replacing my battery. Now I have to spend even more:) Please don't trust these people to even put a battery in your car . read more

THIS REALLY WAS AS GOOD AS IT GETS! Called, told me they had parts (windshield wiper replacements), would install. While looking on shelf, counter clerk came over, found everything zip-zip online, got ones not on shelf from back, said pull over & we'll install. Second clerk took exactly 100 seconds to get old ones off & new ones on. Explained differences in brands/performance well. THEY ARE SELLING 5 STAR SERVICE AS WELL AS PARTS & KNOWLEDGE--what more would anyone want? And I got a rebate on parts too. Steve S. Columbia MD read more

Is helped by James at this location. I went in to get brakes/rotors. The customer service was good and quick. The people were personable and the progress were fair. I recommend this place. read more

Nice and stocked Advance Auto Zone Shop, FLOYD the cashier there was very helpful, friendly and knowledgeable employee there, I am wondering this Auto Parts shop has been around for yearsssss and I am the only one that write a review for it on yelp! I love reviewing businesses as the first person! =) read more

I haven't had too many experiences with this branch, but I am very happy with the customer service that I have received when it comes to batteries for both my truck and motorcycle. Both times I have gotten great one on one service. read more

We came in as they were closing up because one of my windshield wipers blew off my car as I was driving. Sabrina was really helpful and came out to my car to help us get the right wipers, even though I'm sure they were trying to close up and get home on a cold and rainy night. Thanks a lot! read more

I used to shop here - pretty regularly for a youtube certified mechanic. Two recent incidents have made me decide not to come here any more. 1. Brakepads with lifetime warranty failed in 20k miles. Usually it takes 60k. I asked about the warranty and the rep at the counter arrogantly asked "how hard to you break?" He explained that I would need to show the pads cracked or something - otherwise - it is just your bad breaking. The pads were gone on one side, so no evidence there. What is a lifetime warranty if premature wear is not covered? 2. Today 6-1-2019, I figured I would give them another shot, perhaps I was too hard on them. Went to advance autoparts online and ordered a fuel tank pressure sensor for my son's car. Pulled the gas tank and went to the store to find that somehow the advance autoparts web site ordered the part from carquest. I had no clue where carquest is. Anyhow, they could not sell me the part from the web order. I asked if they could just match the online price and I would cancel the other order. The answer - no, you would need to go back and place it online. They will not match the price - even though it was from their own web site. I found this carquest place - it was closed. I guess it is 0.1 miles closer and the internet changed "my store" somehow. 3. Past experience with oil and filter deals at Advance can be a pain. They never carried a canister oil filter I needed for our van. I would get the oil filter for another car with the deal and move on. Finally, they stock my filter, but it was a "higher" level than the one in the "deal" (same brand though). They could not give me a discount on the filter that fits, nor could they give me just the oil at "deal" price with NO filter. I just have too many filters for my other car from this. Result: "hello Walmart." Advance has no concept of customer service. They probably don't need to since there was a line when I was just there. I suppose I will never find out if they fix the problem unless the new AutoZone is just as bad. read more

Horribly under-staffed. One guy is on the phone arguing with a customer and the other guy was busy with another and the line just steadily got longer. I went in for some brake lube but I felt it took too long to get some service. Honestly find you parts elsewhere this location is utterly a disaster. read more

At first when you go in they don't bother the men too much about parts and if they need help but the moment i came in a guy asked did I need any help. If I need help I will ask. I didn't want to take it personal but I noticed every man came in the guys said hello and kept moving. I know about cars so I am no stranger to doing my own head gasket, etc. but today I did need help on some headlights. I wanted brighter bulbs. An older gentleman helped and was very rude he looked it up and then went to the aisle pulled them off and then rang me up. Now I specifically said what i need and type of headlights since I didn't have my glasses; needless to say he gave me the wrong ones. Not mention, he don't like people. While he was ringing me up a adult with autism had an outburst with the ball he was carrying and the man looked annoyed by the man (there several of them that day) and then said "MMMMM, what is his problem" and shook his head. I haven't been back to take the headlights back and I have learned not to ask for help because of the attitudes I get in there. I have been back to get lights and install them myself. I have been in there many times because I don't want to drive to Jessup but I might from now on. read more

Visited Advanced Auto to use their computer to assess check engine light in my car. They refused to help, even though I can't purchase their product without knowing what's wrong. Additionally, while I was there, the staff was both unresponsive and, for some inexplicable reason, aggressive and angry. Do not go to this Advanced Auto. read more

Bryan was extremely pleasant and helpful today. Tested our battery and gave us great info. Thanks for a great experience. We'll be back!

I was just in to find out why one of the lights on my dashboard was showing up. Although they were unable to diagnose the cause, Develle, the manager at the time, was incredibly rude. He talked down to me and wouldn't even look me in the eye. When one of his coworkers tried to stand up for me, Develle told him to "stand down". The only time I will ever go to that store again is when Develle's manager is working so I can say what happened in person. read more

Did not have my car battery in stock, they had to send me to the Jessup Store. The Jessup store had it in stock. This store is consistently out of stock on advertised items as well as common non sale items. read more