More retail than most stores. Friendly and helpful. Plus they are attached to the mail Waterhouse,…read moreso most things are only a short wait away. Way better than the main Street location.

This place is awesome! Always my go to for service and repairs. Excellent service and best prices.read more

We asked them to road test our BMW X5, because it was driving a little funny. They found the…read moreproblem quickly (front sway link bars) and fixed it. They also replaced our rear brake pads and changed the oil and reset the corresponding service reminders. All service was completed in less than a day. The car drives much better (and safer!) now. We will 100% come back here for future service.

Great customer services! The owner Gloria is very knowledgeable and experienced. If Parts aren't…read moreavailable she finds away to Get the parts and makes it available. They make deliveries to your home which is super helpful since I'm a single mom in VA. Definitely recommend this place!

Eek! Methinks not…read more BE AWARE!!! STAY A W A Y!!! If I would want to rate their customer service I rate them 0 out of 100... Emoloyees are rude, lazy, unhelpful and super nasty! I'm wondering how they are still in business during this though economy time!

Went there to get power steering fluid. Called them first, and they told me they had…read moreHonda-compatible fluid, gave me an estimated cost, and the size of the bottle. Guy at the counter was able to point to the correct item. I was in and out in less than two minutes, even though there were other customers in the store (a bit after noon on a Monday). No complaints about customer service from me.

BLUF: Electronic parts are made too cheaply, are non-refundable, and are often defective…read more I purchased a blinker relay here for my 2003 Ford mustang online. The relay I got here didn't work and just got hot (it showed signs of being defective). Went back to get a refund. I casually explained to the employee that I needed a new one because the first one was getting hot and just not working. Right off the bat he began gaslighting me that the issue wasn't the relay and was most likely a crossed wire. I disagreed, got a new relay and went on my way. That one didn't work either. I went to a different store (Ellicott City) and explained that the relays clearly weren't working and they refused to refund me because they are electronic parts. I didn't do the exchange again because they clearly weren't compatible with my vehicle or just plain cheap. I got a used Ford brand relay off ebay and it works just fine. Long story short I'm never going back to Advance Auto Parts. Bad experience all around.

Pros: Awesome service, professional staff, mil discount, rewards program, fuel discount…read more Cons: there's another one closer to Fort Meade I usually go here to get emergency parts, but this time I just needed to see what the warning light is on a friend's car. They let me borrow an OBII reader (battery is going bad) and the staffer Jamie even verified the problem with their dedicated battery tester. Above and beyond, I didn't even buy anything today. He suggested the best buy to get the parts I needed (their rewards program is awesome) especially the 30 cent per gal discount partnership with Shell. The military discount is awesome. Jamie is a super awesome dude

I visited this store location on July 29 to return un-opened and un-used items per their store…read morereturn policy. John, the store associate provided the worst service that I ever received from an auto supply store. He refused to perform his job and became extremely irate and combative. I will never purchased anything from this company or its affiliate and I will influence others to do the same. I DO NOT RECOMMEND this store.