Staff were highy professional and personable. Kaoi in particular showed empathy in recognizing…read morethat as an 80 year old woman, I was not particularly comfortable in utilizing my charger and jump-start device. By not only being informative, she demonstrated patience and clarity that I was able to follow her directions without difficutly. In deed, AutoZone is fortunate to have Kaio on its staff and I was particularly pleased to see that her supervisor appreciated the personable and professional qualities his staff possessed

Went in for a quick windshield replacement that we lost while on the road. The NICEST staff!read more

I chose to use Pep boys because they came highly recommended. I called the day prior to confirm…read moreservices and wait times. I was told if I came in at that time it was about a 90 minute wait; so I scheduled an appointment for the following day (today) at noon. I am recovering from a major surgery and sitting for several hours to wait would be painful and exhausting. I arrived early (11:45) in case any paperwork needed to be done. At 2:45pm a staff member approached me, I thought my car was done, I was wrong. He was giving me an update that there was still one car in front of me. I have been here for 3 1/2 hours as I write this and my car still hasn't been started. They said nothing about being behind when I checked in at 11:45, or I would have rescheduled as I had other appointments this afternoon which I am now missing. I would have left but I was under the impression they were working on my car while I sat here. Incredibly unprofessional with no basic respect or courtesy for their customers. This was my first and LAST time using a pep boys. Edited to add, changing from 1 to 5 stars for their honestly after evaluating, they confirmed that my brakes are not critical as my dealership told me, still perfectly safe to drive. They could have lied to make more money by replacing them but that still would have had to be done another day.

Not sense in making an appointment for an oil change and tire rotation if it still takes 2 hours. I…read morewon't be back.

James was amazing to work with! He changed out our battery with a smile even thought it proved to…read morebe quite a pain in the butt!

Friendly customer service would be helpful. After all, there's an Auto Zone right across the street…read morenow. Instead, we face long waits because only one person is working and she is very rude.

Robert Bean is THE BEST customer service representative at the North Lake campus. He follows up and…read moreis very helpful, knowledgeable and mechanically inclined with the automotive industry. He is very personable and thorough, which is why I recommend him to anyone needing a helpful resource. He plans and schedules jobs, not based on what the book recommends, but based on his experience and knowledge. Top notch guy!

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

Brad Parker is wonderful and helpful. Takes time out of his busy schedule to send paperwork…read moreneeded. Goes above and beyond. April Collins Victory Driveaway.

this business is no longer open on Saturdays, so please change your posting to reflect that. I am a…read moreshopper of Tires First and have purchased from them for the past 10 years. Plus they also did front end work on my Toyota Tacoma, which had bad bearings and hubs. Excellent service! The only reason for the four-star rating is because they're no longer open on Saturdays.

Refused to test my battery, said they didnt want to get wet or their equipment wet. It wasnt even…read moreraining outside it had stopped. Lucky for me I had my husband come jump me off so I could go somewhere else and get a battery.

This is the only place in Columbus to buy a battery. The service is awesome! This is also the only…read moreplace where I buy wiper blades. Incredible service.

Shop completely destroyed my powder coat on my wheels with their outdated machines then tried to…read moreblame me for curb rash. Any smart person knows the difference from chipped paint and curb rash. It's just them not wanting to take accountability for their mess up. Also had to complain because they didn't roadforce balance my tires like they should. Manager had to make them redo it again. Very poor customer service and lack of proper care for customer property . Will never visit a discount tire again for anything after this nonsense.

Buyer Beware! Never had I ever experienced a place that couldn't set the camber right on tires…read morewhich completely wore out within 6 months. Paid for an alignment but they couldn't align them. They gave me a print out of how off the camber was which just shows they don't know what they're doing. Took it to the dealership and we had a good laugh. I wasn't happy about having to replace tires again but at least my family and I are now SAFE on the road!