Better service no point in making appointments when you still have to wait 4 hours. Also need to…read moremake sure they are doing what the customer asks not what needs to be done. Came in for one thing left paying for something that i thought was the problem, at-least thats what they told me. Car is still not working.

Worst customer service ever! Came in for a simple oil change. Kenny at the front desk said an hour…read moreand half. I check in two hours later and he says you're next up. Three hours later I walk in with my wife and daughter who have been waiting with me and find that my truck still hasn't moved. Couldn't keep my family there any longer and left. Kenny, a courtesy call or a truthful time estimate is all you have to do. Will never return.

James was amazing to work with! He changed out our battery with a smile even thought it proved to…read morebe quite a pain in the butt!

Friendly customer service would be helpful. After all, there's an Auto Zone right across the street…read morenow. Instead, we face long waits because only one person is working and she is very rude.

Having spent a few months shopping the local area for an inexpensive, reliable, low-mileage vehicle…read morefor my son to purchase (with my help), I had many different interactions. During this search, I was told that my expectations were unrealistic and to just settle on a car. I was showed hundreds of vehicles that were "just above my price range". I even experienced a situation of a "classic bait and switch". Needless to say, I was about to the point of realizing that "none" of the local dealerships could be trusted or with whom I wanted to deal. Then came along Sarah Herard and the Autonation Honda team. Sarah was very straight with me and showed me vehicles that were "IN" my price range. She assured me that every quote she gave me was her best. It was easy to realize this after the amount of research that I had already done. Their prices truly were the best. The VW Jetta was beautiful. It was exactly how she described and my son was super excited. I told him to control his emotions because we were entering into the most difficult part of buying a car, the negotiating. After the test drive we came back to meet Sarah with the price sheets. To my surprise, they were exactly what we discussed and absolutely in my price range. The lesson of negotiating will have to wait. This deal was closed. AutoNation Honda team made this car buying experience a true joy by taking the frustrations and stress out of the process. The vehicle was exactly what we were looking for and the price was on target. THANK YOU!

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

Brad Parker is wonderful and helpful. Takes time out of his busy schedule to send paperwork…read moreneeded. Goes above and beyond. April Collins Victory Driveaway.

this business is no longer open on Saturdays, so please change your posting to reflect that. I am a…read moreshopper of Tires First and have purchased from them for the past 10 years. Plus they also did front end work on my Toyota Tacoma, which had bad bearings and hubs. Excellent service! The only reason for the four-star rating is because they're no longer open on Saturdays.

Refused to test my battery, said they didnt want to get wet or their equipment wet. It wasnt even…read moreraining outside it had stopped. Lucky for me I had my husband come jump me off so I could go somewhere else and get a battery.

This is the only place in Columbus to buy a battery. The service is awesome! This is also the only…read moreplace where I buy wiper blades. Incredible service.

Shop completely destroyed my powder coat on my wheels with their outdated machines then tried to…read moreblame me for curb rash. Any smart person knows the difference from chipped paint and curb rash. It's just them not wanting to take accountability for their mess up. Also had to complain because they didn't roadforce balance my tires like they should. Manager had to make them redo it again. Very poor customer service and lack of proper care for customer property . Will never visit a discount tire again for anything after this nonsense.

Buyer Beware! Never had I ever experienced a place that couldn't set the camber right on tires…read morewhich completely wore out within 6 months. Paid for an alignment but they couldn't align them. They gave me a print out of how off the camber was which just shows they don't know what they're doing. Took it to the dealership and we had a good laugh. I wasn't happy about having to replace tires again but at least my family and I are now SAFE on the road!

When my father passed he left me with about 20 cars and my goal was to fix them all. I have all 4…read moreof the major auto parts stores within 2 miles of my house and all want my business. I chose advanced because they offered perks bucks to the do it yourselfer. So for the past year plus i have been going out of my way to buy parts from advanced on miller road. Shelly and Candy always go out of their way to get me the parts i need and are always very welcoming and professional when i visit. Now, apparently because of what the corporate geniuses at advanced have decided, my perks bucks account has been closed, with $60 available to me! As far as Im concerned Advanced has stolen $60 from me and excluded me from a program thats available to everyone else Without even asking me!!!! But, apparently im not the only one. A quick check of Reddit will show you they do it to everyone that actually buys autoparts and uses perk bucks regularly! Very bad business and shady as hell. As soon as Shelly and Candy make their way to a more reputable business, then my money will too. And, its at least $500 a week!!! until then, i am recommending all my friends, family, coworkers, and DIY associates to skip Advanced and go to another brand. You dont need perks bucks! The others will give you 20% off "every purchase" just for being a loyal customer The same way they did for me!!!! And their stocks aren't plummeting!!!! Final thoughts, Advanced corporate screwed over a very, very loyal customer over a $10 reward program!!! i would drive a 100 miles to get a part before i let Advanced have a penny more of my hard earned money.

Went to AAP due to a battery issue. I'd purchased a Die Hard Gold series battery at this store in…read more2022 and It appeared to have developed a problem. Rob and Jose were very helpful in resolving my issue. They ensured that the customer came first! This is something that is missing at many places of business, but not there! My hat is off to these two professionals, job well done!