Unbelievable! 35 minutes being next in line and nobody has even acknowledge me nor the 4 people…read morewaiting behind me. 2 people at the front desk and 3 walking around in the back. Cero for customers service December 2nd 5pm. Never again will shop at this place.

I was trying to make a split transaction and the computer froze. Which I get happens. But before…read moreit froze the girl had me swipe my card. She told me the transaction didn't go through and so we did the whole transaction on another card and I was told I would be refunded my money. It's been a few days and I checked and the partial transaction did go through. So I called to get help and I was hung up on twice. They answer didn't say anything and hung up the phone. I became frustrated with the manager who is a young man and who answered the phone. He told me I needed to call a 1-800 number in order to solve the problem. Since I didn't have a receipt. How am I suppose to have a receipt for something I was told didn't go through? I only have my receipt from the full transaction and the payment that I wasn't supposed to be charged for the bank statement for. So obviously frustrated I start expressing it. The manager decides to be disrespectful by talking in a rude tone and so I corrected him and told him that's not proper customer service. He was still rude and throughout this he decides to hang up. I called back again and he answered and I started expressing that frustration again and he randomly places me on hold without telling me and leaves me on hold for like 10 mins and I don't know how much longer if I hadn't hung up. So I called back and I got another worker on the phone expressing to him the manager was rude and disrespectful and I needed my situation solved. Again in the middle of me talking I was hung up on. They have poor customer service and teach their workers it is ok to be rude and disrespectful. Will not be going here again amd don't recommend it to anyone and definitely reported this store to cooperate.

Very friendly staff. I came in for a part, and although they couldn't help, they gave me resources…read morefor where to go. The store is very clean and well organized. 5/5 for customer service!!

I was about to purchase a battery and I told the guy I wanted to use my military discount. He asked…read morefor the ID and I didn't have it on me. I served over 10 yrs in the US Navy. I left the battery, went home and got my ID and took my $200 to Oreily's. Never again!!

tell me why I call not even 5 mins ago to ask a price on sway bars and the lady that answers the…read morephone has no idea what I'm talking about or even how to spell it and suggested I call some where different. never again. last time I ever even consider them. And I called the talk to a manager turns out it was the manager that don't know how to spell and don't even know what a sway bar is. Then she gonna say she didn't know what I was saying. Um when i said sway bar she replies can you spell that for me. Like ok then. They just lost a customer

Very helpful. After shady mechanic (who i find used his "business" to sexually prey on women…read morecustomers) didnt communicate about part availability after parts were paid for, i went to AutoZone myself. Found the prices he charged were more than what i wouldve paid for them at AutoZone had i bought them myself. They explained "mechanics" will charge more thinking customers won't call behind them. I appreciated the honesty and decided to go to the dealership.

The last couple of times I was there a young man named John was a working and he was extremely…read morehelpful with getting me what I needed. Most of the employees at this location are well mannered and helpful. This is my preferred choice for automotive supplies.

The manager at this location (older woman with blonde hair and glasses) is the absolute worst. The…read morelady always gives problems when it comes to returns, as if it comes directly out of her pockets. She also does not pay attention to the company's current promotions and deals and gives customers false information. I wouldnt be surprised if a person slapped the dogshit out of her one of these days. This location can burn to the ground with her inside it for all I care.

I would not recommend getting even a plastic bag from this location. I went to see which of my…read morebreak lights was out as I had the bulb. When i walked in there was a worker with a beard and braids on top that saw me approaching and had just walked in himself and let the door close in my face. i walked in and advised what I needed. He seemed annoyed to help me. I get to my car and he sees it's the d/s rear break light that's out. He then looks in my trunk and then tells me that he can't do it. I asked why as I previously came to an AZ to have it done. He tells me due to the way my car is made that i would have to go to the dealership to have them replace it and walked off. Sir, if you hate your Job please stop coming. Extremely rude staff and they have no type of customer service.

Just wanted to share a great customer service experience at your 4918 Covington Hwy, Decatur, GA…read morelocation. A customer rep by the name of Eli B. provided excellent customer service which for some reason these days is definitely not the norm and hard to come by. And then to see such good work ethic and courteousness from someone his age was encouraging. Need more Eli B.'s out there in stores in our community.

The service men are so fickle. You are never sure if they are providing you with the help you need…read more I brought in a brand new battery that needed to be charged. They claimed they tested it and it was bad and I needed to take it to Walmart to ensure warranty. After wasting hours of my time, I took it to Walmart and they had the battery fully charged. Other autozone locations are just fine, but this one is trash.

This is a convenient location to where I live, however; the service is not always great. Any time I…read morehave to return an item, even with a receipt-i get hassled by the store manager. He will make a big deal about whether or not I purchased the item from "his" store and even suggest that I go back to the other location. I have to make a big deal about getting a refund right then and there. He acts as if he is losing money out of his own pocket, which creates a difficult customer service experience. Also, there have been other times that I've visited this location and a female worker has her kids and all of their friends running in and out. Her interacting with the children takes away from her attention to paying customers. This location, for a lack of a better word is ghetto. I would definitely choose to visit a more customer friendly location if time permits and I don't just need something on the fly.

I only recommend this location cause it seems like they have every part in stock. I haven't had an…read moreissue with picking up an item however because they do have the person in stock. Usually, it is a long way it was about a two hours before I actually was able to check out and get my thing so discretion yes but they have what you're looking for absolutely but the length of time you're taking the store is a gamble.. I do think they were pretty friendly it's just the length time i took is ridiculous.

waited in their infamous long line to get my battery looked at and was informed someone would come…read moreout to take a look. When the person did come out they completely ignored me and went to assist someone else.

Benjamin is amazing ! He was so nice and made me feel so comfortable as a woman in an autozone! I…read morewill come back just for him

This store stole $230 from me. I purchased a car battery with a 3 year warranty in January 2022,…read moreneeded a replacement in May 2024. They charged my card for the replacement and said they would refund it once their manager was back from vacation. He came back and now has given me the run around for nearly two months, saying they can't find proof of my purchase in their system -- even though I gave them the receipt numbers and purchase dates AND it shows in my AutoZone account online. Multiple calls and emails with customer service and I'm still out $232.17 Do not buy anything from these people, they are thieves and their company is mismanaged from the top to the bottom. GARBAGE.

I came over at 7:30pm after getting a jump from AAA. Anthony and Jeron S went above and beyond,…read morehelping me remove the battery and trying to charge it, and when it wouldn't charge, installed a new battery in the dark. Mr. Jeron did not rush, and even installed a battery kill switch I bought, making sure everything was working. They were both friendly and efficient, even as they were busy with a steady flow of customers. I am hugely grateful for their care.

I'm go to this store all the time but today I had the absolute WORST experience in there! The…read moreassociate was beyond rude and when I asked why he was being so rude he gave me even more of a tone. Even though this is closer to my house I will shop it the candler rd location where they are less rude.

We went in to purchase coolant and were unsure which one to buy. An employee and a manager walked…read moreby us. The employee kindly asked if we needed help, but he wasn't sure which coolant to recommend, so we all looked to the manager for assistance. As the manager walked back out, the employee asked him for help. The manager slapped the container and walked off. Confused, we asked, "So, is that the one?" and the manager, Christopher, didn't even stop he just shouted, "It says blah blah blah on the bottom lefthand side," in a rude tone and kept walking. It's not always what you say--it's how you say it. His attitude came across as dismissive and unprofessional, as though we were inconveniencing him for asking a simple question. As females, this is exactly why we dread going into some auto shops because we're often met with disrespect instead of basic customer service.

My experience was so great! I couldn't start my car, got a jump and knew that they were about to…read moreclose, but they made sure to take care of me despite it almost being closing time. Everyone had such a positive attitude. A test was ran on my car and the battery needed to be replaced. They even replaced the battery for us! If I ever have any car problems, I'll be sure to come here again!