I had paint imperfections when I took delivery of my MXP and had to take the vehicle to the…read morecollision center. The customer service I received was great from those at the service desk. Manny was a very respectful and friendly guy who took care of my vehicle. Even though they completed the paint correction, I now have new issues that I have just noticed since washing my vehicle 2 weeks after picking it up. Don't get me wrong, the car wash shining like it should've been when I took delivery of it, but it's the minor issue that I am left with now. After washing the vehicle and drying it down, I noticed a lot of blue marks along all 4 fenders. There's also some blue and white spots on the paint that no matter how much I washed and wiped over it, they will not come off.

they are a "not my problem" type of place. Tesla service…read more see a Tesla collision place due to my damage. I scheduled with the This collision place. Had to wait a full month for my appointment the day before, I get a message to remind me. I informed them that the tow truck will be delivering my car. Then they decide to look at the pictures and informed me that they will cannot work on it and to find a different place and immediately and the text conversation after. Essentially leaving me stranded. So I get a ride over to their place them in person what I need to do to get my car fixed. They were less concerned about helping me and concerned about Ensuring they did not admit any guilt. Essentially being defensive and protective. Rather than just seeing me as a human, it was just looking for help.

I extend my gratitude to Miguel for his exceptional service during my recent visit. His…read moreprofessionalism, product knowledge, cost efficiency, and genuine efforts ensured a seamless experience. Kudos to Miguel... and please continue providing outstanding customer service. Thanks so much! ~Ms. A

Staff is VERY helpful! They were very patient and took their time explaining what I was looking…read morefor. It's so hard to find good service these days so I am very thankful !!

Always a great experience at this NAPA location. I called ahead to get an engine filter for my car…read moreand they were helpful and assisted me with the part so I could run and get it installed. The AAF was the extra mile to make sure I was comfortable with the purchase due to the condition of the bus. I was very appreciative of the extra measure.

Went in here to buy a small part for my car. Made the mistake of asking the counter clerk a…read morequestion about the part. He shrugged and stated that he did not know. I can recall that 10-15 years ago one could get information from salespeople about a part they were buying in these stores. Today, the salespeople have no knowledge about the parts/products they are selling. They are just basic store clerks just performing a transaction. Are businesses too cheap to pay skilled people who can help their customers or is the problem that no skilled people are available to do these jobs? Why is customer service in businesses so poor? What is happening?

I was on a roadtrip earlier this summer from TX to GA and had the unfortunate pleasure of popping a…read moretire. When we arrived they were extremely busy and advised us our wait time would be after they were due to close. Still they helped after everyone left because they knew we had a wedding rehearsal to get to still an hour away. I cannot say better things about this location for helping us when we were having the worst day!

This location did a great job fitting us in and replacing all 5 tires on our Jeep. Drove up from…read moreAtlanta, Derrick was super helpful and professional, Corin was also very helpful through the process. I would recommend.

As always, amazing service from Hardy! Tabby was amazing and couldn't have asked for a better…read moreexperience. Booked my appointment and from there it was smooth sailing. I have a 2008 Pontiac Solstice GXP who needed key fobs and tpms reprogrammed. Everything was completed at a fair price and in a timely manner, as promised! Tabby was right in that their service was so great I would t want to take this car anywhere else. Highly recommend. Thank you again!!

Horrible sales people.. Don't return calls or text messages. I don't believe in begging dealerships…read moreto sell me a truck. Web site clearly says 10k **Discount available to everyone, but they won't give you this unless you finance with them for 7.9 to 9% with GM. So this very misleading. Explained I'll just refinance and get my 4.5% at my bank but they don't want to deal with me because I won't agree to keep the loan for 6 months. Basically just hung up on me.. Rude, and Scummy business tactics.

My experience with Julius Murray was exceptional, purchasing a car isn't always pleasant. This guy…read morewas a true professional that worked the transaction with integrity and patience. I would highly recommend asking for him if you are looking to buy. I was referred to him and happy to drive an hour away past many other Cadillac dealerships to get to this one. Five stars for sure!

CAPITAL CADILLAC COLLISION RUINED MY NEW CAR! PLEASE READ AND BEWARE BEFORE TAKING YOURS THERE!!! I…read morehad an accident in January 2026 and I wanted to take it to the dealership I purchased from for repairs. 2025 Cadillac XT4 with about 9,000 miles on it when I had the accident. When they received it... it had 10018 miles on it. It has taken me this long to write this because of all the Trauma from the DAMAGES AND NON-CARE! It appears that no one bothered to sign off or even check it before being released back to me...not detailed after repairs because there was entirely too much body compound and/or over spray and all the white unremoveable particles all over it...can't really tell exactly what it was but it was everywhere...all over the entire front of the vehicle... sides... mirrors... windshield and top. Upon having an estimate done to repair the repairs... it is overspray and compound. The front of the hood has ridges when you run your fingers along the edges right where you push the to release to raise... like paint dripped and seemingly settled there... about a 3-4 inch section... also along the edges by the windshield... there's a gash at the corner of the hood by the passenger side corner... about an inch... my windshield is scratched up in several places... and so much more. There's a big 8 inch scratch on the driver's side door... the accident was to the passenger side bumper. I have found so much damage that does not pertain to the accident that this car No Longer feels in any type of way new to me. I find more damage each time I look..."This"...along with so many other flaws and the overall treatment or lack thereof. It was in the shop for 30 days... only 3 calls were made to me... I didn't know who was handling my car until it had been there about 10 days. No definitive information was EVER given to me... it felt like pulling teeth to get small info. Only person I ever spoke with was mainly Aisha. NO date for estimated completion nor info on anything! Maybe 1 or 2 estimates for damages and even then It Was Not A Detailed Estimate with hours etc.... update or otherwise! My insurance was just sending checks! Either way I had to randomly call to check without ever getting a clear update. I wasn't told a day for pick up until "the day before"... and Never any Real updates about the progress of the repairs. I had to track movement of the car on the app just to see if anything was actually being done to it. On the day of pick up... I stood there for a few minutes to see if anyone would walk outside with me for a walk- through... Aisha said "That's all"... that she had the deductible and yeah... that's it"... so I left. I had to immediately come back because it was registering no key in the vehicle... that's when I met Eddie...who had been to lunch however he came out to check to see what was happening and left as quickly as he had come out. At this point I knew not to expect anything better. He was not friendly or concerned. Guessing now he must wanted me to go before seeing actually what was wrong..The next day after pick up I spoke with Eddie Harmon about the condition of the vehicle and he was very defensive in his tone about what had happened to my brand new car at their hands and wanted me to leave is with them again AFTER all the damage whereas it was given back to me in hopes I wouldn't notice! I asked did he put a clear coat on it and he said "No.. he has to wait 30 days before doing it"... which is not true... that goes along with the paint job. If that was true... why didn't he tell me that when I came to pick it up? IMAGINE HAVING A BRAND NEW CAR AND THE COLLISION REPAIR PAINTS THE ENTIRE FRONT OF THE VEHICLE AND DO NOT PUT A CLEAR COAT ON IT! "AND...I HAVE A PAINT PROTECTION WARRANTY!" They did not do an alignment either. I was charged a little over $1200 for a headlight that was not replaced. The original headlight that had a scratch and the one on there now is the same headlight with that SAME scratch. TRUST IS GONE! The bumper is crooked and has scratches. It does not align with the front. Under the hood... on the driver's side... the panel is scratched like crazy! To Date... I've spoken with Eddie Harmon maybe twice since picking up the vehicle. Upon request to speak with the Collision Manger Martin Lee... I've only spoken with him once. Currently... NO ONE HAS REACHED BACK OUT. I picked my car up in February... this is late June! THEY DON'T CARE! According to my insurance... they spoke with River whom I've never heard from. So far to repair the botched repair is upwards $2000+How do you fix a car and tear it up at the same time? When I drove it off the lot after purchasing... the value depreciated... after the accident it depreciated... now with botched repair it's depreciated even more... My car looks like the training team worked on it....BEWARE BEFORE TAKING YOUR CAR TO CAPITAL CADILLAC COLLISION!

I pulled up to Express Oil Change 15 min before they were about to close, in need of some help with…read moremy front, right tire. Due to timing and my uncertainty of the problem that was triggered the night before by running over a curb, I was hopeful but not expecting that I would be seen by COB. They quickly reassured me with a consult, putting air in my tires for free. The guys that work there are consistently friendly, professional, and service-orientated. I am incredibly appreciative of what they offer and encourage readers to make this the go-to place for all your car's needs!

We brought our Jeep in about a week ago for an oil change. While we were there, we specifically…read moretold your team that we were about to leave on a road trip and needed everything double-checked to make sure the vehicle was safe and ready to travel. One week later, we left for that road trip and almost immediately received a low-pressure notification from the vehicle. We turned around, went back home, and found oil all over our driveway. We are now sitting at a Firestone waiting for them to fix a leak at the oil drain plug that was completely ignored by your technicians. Furthermore, the only oil they found in the vehicle seems like old oil that was never changed in the first place. This is completely unacceptable. We did exactly what responsible customers are supposed to do. We brought the vehicle in before a road trip, clearly explained the situation, and trusted your staff to do the job properly. Instead, we are dealing with a potentially serious issue, a ruined travel day, oil on our driveway, and the added time and expense of having another shop inspect your work. You have lost us as customers permanently. I also want to be very clear that I intend to make sure people know exactly what happened at this location. I will be sharing this experience honestly and publicly because I do not believe people should trust a shop that sends a customer out the door after an oil change and "road trip check," only for that customer to find oil leaking all over their driveway a week later. This was careless, unacceptable, and completely destroyed our trust in your business.

Always a great experience with Nick, been dealing with him for over 20 years. Personally I would…read morerather have my vehicle fixed than to waste the technician's time by asking questions. Trust that he knows what he's doing. People should understand the time being asked questions stops the technicians from working on other vehicles. Stop getting in your feelings with your bruised egos and recognize the outstanding service and the magnificent prices.

I felt the owner was kind of short and border line rude. He's from New York but that's no excuse…read moreto be rude and condescending. He has a way of being dismissive when presenting with questions from paying clients. I took my vehicle because of check engine light being on, paid 400.00 for repairs and 2 days later my check engine light came right back on. I would not recommend this place, I don't want amateurs working on my car. Shade tree mechanics that "fix" and break things at the same time. Not very reputable and rude service to boot. Waster of time and money!