They can't change batteries out , but it only one person. That not my problem . DONT GO HEREread more

Their inventory. Had the parts that I needed. Staff was knowledgeable and very professional…read more Courteous and friendly help.

they check my oil and all other items and give me a listed of what needs fixing and the price very…read morenice lady at the desk, clean waiting area good snacks, not a long wait time

I called and spoke to Gary, who asked me to come in between 8 and 9 the next morning to leave my…read morecar with him. It was a warranty repair, so I did expect him to take his time with it. I received a call at 10:45 from Gary to let me know that my repair had been approved and that he had to order the part. If he got it in by 3pm, I would pick up my car same day. If not, the next. I get a call at 3:50, from Gary again, telling me I was good to go. Incredible! He had even put air in a tire that needed it. Outstanding and prompt service, with calls each step of the way. I would have The Oil Pit work on my car again. Thank you!

Absolutely horrible customer service. I was calling for a…read morepart estimate an I was rudely hung up on before I even said hello. Once I called back again to which the lady who answered the phone again. Which I found out her name is Sabrina. i was told my estimate for my part and that she could go get it an hold it now, I asked if I could call back once I got more estimates and if I decided to go with them. She said yes I called back after about 10mins of looking to let her know I indeed needed the part and that she could get it an hold it. She answered the phone again rudely saying "I told u we had it before an I could've gotten it then." To which I told her I wanted to call around first that is why I'm letting her know now I didn't find anything cheaper. To which she continues to say remarks like I was back there before u need to wait til I finish up with my customers so hold. I asked her why would she answer come back just to put me on hold again if she could just hold it. She said I gotta relook it back up and she is going to pray for me an said I need Jesus because I seemed tense. I absolutely do not understand the uncalled for remark, I found out her name through another co worker who came back to the phone after 20mins of holding. Sabrina took the phone and said she would hold it. I told her thank you an I confirmed Is your name Sabrina. She said I me e told u my name but yeah it is. So I wouldn't strongly advice someone else to answer calls for a parts shop that's doesn't have an attitude a tell people they need Jesus. I will be informing corporate of this matter as well

What auto parts store doesn't sell window ice scrapers? Perhaps I should ask, what auto parts store…read morehas employees that don't know what a window ice scraper is or where they would be kept? This place, that's where. The two gentlemen working were pleasant enough, and one did try to be helpful. The store is protected by bullet proof glass on the inside. To get out, you must walk around the entire perimeter of the store to get to the exit. Most items that you would want are either behind the counter or on a locked display. It's just not a pleasant consumer experience, and the lacking customer service skills from the associates does nothing to compensate for that.

The guys at the Loganville location very helpful and respectful of my time. I had a bad battery…read morethey tested it and promptly replaced it for me.

Headlight installation.... my visit to the Loganville location 12/20/25 around 9:30 am was…read moreamazing, I visited early that Saturday morning and was greeted by a female staffer. I didn't get her name but she was very efficient and knowledgeable! O'Reilly did a great job hiring her! She rocks!

Normally, decent customer service is lacking to say the least. HOWEVER, Nikki (5/2/2024)…read more was SO mindful of folks' needs, efficient, knowledgeable, professional and courteous. In a time where the prior seems to be the norm, I would say her performance was stellar! Give this woman a raise! She is a keeper for any business!!

Monday I stopped by here at 5pm. A staff member stated that they will not take anyone else. So I…read moreasked what's closing time and they said 7p. So I went back on Tuesday. Got the $53 tire with installation came up to $71.21, took about 1 hour to install 1 new tire... I roamed around walmart while waiting.

To me, visiting the McDonough shop is like being a (hungry fat) kid in a candy shop, I always see…read moresomething new and that I want. I've always received top-notch customer service, from the time I walk in the door, through the purchase process, and checkout. The place is always clean, neat, and well stocked. I realize we can all have a bad day or experience, but Summit's folks have always tried try to make me successful, and I appreciate them. I do wish their prices were a little lower, but that's just because I'm a tight fisted miser.

Purchased a motorcycle battery 4 months ago. I was experiencing some issues with it. Some…read morehesitation when starting. A Harley dealer determined it was not working properly. The dealer replaced it. Motorcycle is now operating properly. I contacted Summit Racing. They reviewed my request for a refund and approved it on the spot. I am very pleased with with my total experience with Summit Racing Equipment. The price was excellent. Got it quickly. Customer Service was excellent. I don't write reviews unless I had a very good or very bad experience. Ed

Let me just say that Tony at Innovative Sounds came highly recommended from a friend of ours. Even…read morethough their shop was a tad bit ghetto and definitely didn't look professional, I overlooked that because of the recommendation from a friend. I took my vehicle here with the expectation of having a full sound system installed. I provided the shop with all of the sound equipment. All he had to do was building closures and installed the system in my vehicle. When I picked up the vehicle I was not able to inspect it. It went straight to the interior shop after Tony at Innovative Sounds was finished with it. When I picked my vehicle up from the interior shop I was completely and totally disgusted with the work done by innovative sounds. Not only was the carpeting on all of the enclosures glued down in a very sloppy manner. All of the carpeting that he installed on my enclosures was black. The interior of this vehicle is a very light cream color. I'm not sure what made him think to put black in my vehicle, but what's worse he didn't even ask me what color I wanted. Then at the end of the day I was hit with a several thousand dollar bill all for building a few enclosures and installing a stereo system. To top it all off the communication with this shop is non-existent. You can call and call and call and never get a response. Do not go here. Do not waste your time. Go to a more reputable shop in the area that will give you a quality system that looks good and sounds good. Buyer beware.

Love this place!! Family owned & ran, love Doug! Best of the best in service! Have always used this…read moreplace for everything (car audio related). Will always recommend to anyone wanting any kind of upgrade.

I came into this shop to inquire about getting some things done to my vehicle a few months ago now…read more The pricing is a little high, but still reasonable, however while I was there I was quite surprised and disheartened to see and hear a person in management quite literally screaming and cussing out an employee in the shop, in the presence of customers. I can't imagine good, quality work getting done by employees under such management. Hopefully, a conversation with managers about professionalism is the workplace and maybe just some basic humanization.

Eric and Austin are both excellent at their jobs. Their shop's work product was very high quality!…read more We had a very pleasant experience. The service was swift and courteous! I highly recommend using Leer Truck Accessories by H&H in Conyers! We love their network of stores as well and look forward to using their service network again soon!!